Customer Services, Quality of Service and Billing

16 - 18 September 2015, Gaborone, Botswana

Jacob Munodawafa

Network Operation Centers (NOCs) and

Service Operation Centers (SOCs)

Network Operation Centers (NOCs)

• NOC, manages the NMS systems, monitors faults and events, track the performance of the network and troubleshoot the problems at the first hand.

• As the name implies, the main purpose of the NOC is to manage the network.

Service Operation Centers (SOCs)

• Service Operation Centers implement the service quality management concept. Service Operation Center or SOC monitors the quality of the overall service and take the necessary actions in the case of service degradations and outages.

• The main data source for the SOC screens will be the SQM. The experts in the SOC will continuously monitor SQM and coordinate with other departments to decrease the MTTR of the service outages.

Network Operations Centre (NOC)A Network Operations Center or Service Operation Center rests at the heart of every telecom network or major data center, a place to keep an eye on everything

Large organizations may operate more than one NOC /SOC, either to manage different networks or to provide geographic redundancy in the event of one site being unavailable or offline

Operations center during the Athens 2004 Olympic gamesTechnicians in Architel NOC

Overview of a typical NOC. Status monitors (front), backbone overview (back), and news broadcast on TV-set (right). Note safe under desk, typically for backups, passwords, or hardware cryptographic devices

Network Operations Centres (NOCs)Telkom South Africa

Telkom South Africa

Network Operations Centres (NOCs)

Telkom South Africa

Network Operations Centres (NOCs)

Telecom Namibia

Network Operations Centres (NOCs)

Telecom Namibia

Network Operations Centres (NOCs)

AT&T’s Global NOC in Bedminster, New Jersey

Network Operations Centres (NOCs)

Reliance Communications’ NOC in India

Network Operations Centres (NOCs)

Lucent’s Network Reliability Center in Aurora, Colorado (1998-99)

Network Operations Centres (NOCs)

Network Operations Center of UUNET/MCI WorldCOM which is now Verizon Business

Network Operations Centres (NOCs)

Akamai’s NOC in Cambridge, Massachusetts

Network Operations Centres (NOCs)

Easy CGI’s NOC in Pearl River, New York

Network Operations Centres (NOCs)

Ensynch’s NOC in Tempe, Arizona

Network Operations Centres (NOCs)

TWAREN’s NOC (Taiwan Advanced Research & Education Network)

Network Operations Centres (NOCs)

KDL’s NOC in Evansville, Indiana

Network Operations Centres (NOCs)

Global Crossing Network Operations Center

Network Operations Centres (NOCs)

ITU Secretary General visits PTCL NOC (Network Operations Centre), May 2012

Islamabad (May 12, 2012) – Secretary General of the UN agency International Telecom Union (ITU), Dr. Hamadoun Toure’, visited here today Pakistan Telecommunication Company Limited’s (PTCL) state of the art Network Operations Centre to apprise himself of the country’s largest telecom company’s network operations.Dr. Toure, who is undertaking his first official visit to Pakistan in connection with the international World Telecommunication & Information Society Day 2012 celebrations, toured PTCL NOC’s impressive premises and was briefed about its vast and round the clock operations

Network Operations Centres (NOCs)

Telenor's NOC at Fornebu, Oslo, Norway

Network Operations Centres (NOCs)

Network Operations Centres (NOCs)Intelsat Washington DC

Network Operations Centres (NOCs)

http://www.google.com/search?q=network+operations+center&hl=en&prmd=imvns&tbm=isch&tbo=u&source=univ&sa=X&ei=R-7_T7S_GoK4hAeNwdCXCA&sqi=2&ved=0CEwQsAQ&biw=1152&bih=769

More NOCs

Network Operations Centres (NOCs)

Impressive? Expensive? Completion? 24/7? Seats?

Tell us about your NOC /NOCs?

Tools and Views Capability and

Escalation

Building a NOC?

Expertise? Language?Ownership

and Location?Network,

What Role and Escalation?

Coordination? Redundancy?

Issues

Thank you

Looking forward to visit your NOC!