customercare guidelines on complaints

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6/28/13 India Post | Customer Care | Guidelines on Complaints

www.indiapost.gov.in/PC_GuideLines.aspx

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Guidelines for Regis tration of

Complaints

Initial Level for lodging

Complaints

Complaint Regis tration

Track your Complaints

Feedback

Contact Us

PG Portal-CPGRAMS

Home Customer Care Guidelines on Complaints

Guidelines for Registration of Complaints

Guidelines:

Please obs erve the following guidelines for speedy settlement of your grievances:

For online lodging of complaints and status update through website www.indiapost.gov.in (Go to home page and click on

Customer Care link, select option Complaint Registration for lodging complaint and select option Track your Complaint

Status for knowing the position of the case.)

Register your complaint in the Post Office where transaction has taken place and get acknowledgement.

Approach next higher authority of the Department if the complaint is not settled in a reas onable time.

The standards for resolving complaints are announced through the Citizen Charter of Department of Posts available in link

About Us on Home page of this webs ite.

Complaint on Postal Services addressed to Postal Directorate, New Delhi, may only be addressed to concerned officer and

sent on g iven email, telephone or fax number.

A. Initial Level for lodging Complaints

Sl.

No.

Nature of complaints Whom to Complain

1. Any complaint on the s ervices rendered and concerning

behavior of employees of the Department of Posts .

Postmaster / In-charge of the Post Office where the transaction

has taken place.

2. Any complaint on the services rendered and concerning


Senior Superintendent / Superintendent of Post Offices of the

Division in whos e jurisdiction the concerned Post Office falls.

3. Any complaint on the services rendered and concerning


The Post Master General of the Region in whos e jurisdiction the

concerned Post Office and Division falls.

B. If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective

Circle at the following address:

Name of the Circle Address E-mail ID, Telephone No. and Fax Number

Andhra Pradesh Dak Sadan, Abidas,

Hyderabad 500001.

[email protected] 040-23463636 (Tel),

24747282 (Fax)

Assam 4th Floor, Meghdoot Bhawan,

Panbazar, Guwahati

781001.


2544838 (Fax)

Bihar Patna GPO Complex, Patna

800001.


2225011 (Fax)

Chhattisgarh Raipur 492001. [email protected] 0771-2233400 (Tel),

2233194 (Fax)

Delhi Meghdoot Bhawan, Link

Road, New Delhi 110001.


23627114 (Fax)

Gujarat Khanpur, Ahmedabad

380001.


25505275 (Fax)

Haryana 107, The Mall Road, [email protected] 0171-2603100 (Tel),
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6/28/13 India Post | Customer Care | Guidelines on Complaints

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relating thereto.

General (FS).

Dak Bhavan,

Sansad Marg,

New Delhi

110116.

. .

[email protected]

011-23096089 (Tel),

23096089(Fax)

3. Complaints on non-delivery or delayed or wrong delivery of ordinary mail

articles, delayed payment or non-payment of money order or Electronic

Money Orders, non-delivery or delayed delivery or nonreceipt of

acknowledgement of Registered articles, nondelivery or delayed delivery of

Insured articles, Parcels, Packets, complaints on abs traction of contents of

mails articles except articles mentioned under serial 1 ibid. Complaints on

misbehavior by post office s taff or any other complaint under mis cellaneous

category not covered under s erial 1, 2, 4 and 5 of this table.

Deputy Director

General (PG &

QA), Dak

Bhavan, Sansad

Marg, New Delhi

110116.

[email protected]

011-23096087 (Tel),

23353883(Fax)

4. All type of complaints concerning Postal Life Insurance or Rural Postal Life

Insurance.

Chief General

Manager (PLI),

PLI Directorate,

Chanakya Puri,

New Delhi

110021.

[email protected]

011-24672461 (Tel),

26882838 (Fax)

5. Pension matters of postal employees and matters relating to Gramin Dak

Sevaks

Deputy Director

General

(Establishment),

Dak Bhavan,

Sansad Marg,

New Delhi

110116.

011-23096098(Tel),

23096007(Fax)

This webs ite belongs to Department of Posts, Ministry of Communications & Information Technology, Government of India

Last Updated on 26th June 2013
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