cuyahoga county public safety answering point quarterly
TRANSCRIPT
Cuyahoga CountyPublic Safety Answering PointQuarterly Meeting
January 20, 2012
PURPOSE OF MEETING
• Quarterly PSAP Meetings Topics
– 911 and Dispatching Industry Trends
– Training Standards
– Legislative Issues
– 911 Wireless Fund updates
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COUNTY RESTRUCTURING
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COUNTY RESTRUCTURING (Cont.)
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COUNTY RESTRUCTURING (Cont.)
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COMMITMENT TO TRANSPARENCY
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www.cuyahogacounty.us
COMMITMENT TO TRANSPARENCY(Cont.)
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•Budget Information
•Contracts
•Purchase Orders
•Board of Control
•Contracts and Purchasing Board
COMMITMENT TO TRANSPARENCY(Cont.)
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www.council.cuyahogacounty.us
•Meeting Agendas
•Legislation
•Resolutions
•Ordinances
•Streaming Video
COMMITMENT TO TRANSPARENCY(Cont.)
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9-1-1 PLANNING COMMITTEE (Cont.)
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Scroll Down……
•Meeting Agenda
•Minutes
•Publications
•Links to ORC
•Link to PUCO
9-1-1 PLANNING COMMITTEE (Cont.)
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PSAP Assessment - Current
9-1-1 PLANNING COMMITTEE
• The 911 Planning Committee is responsible for maintaining and updating the Countywide 911 Plan. The Countywide 911 Plan addresses a Countywide 911 system and the use in Cuyahoga County. The 911 Planning Committee is also responsible for appointing members to the 911 Technical Advisory Committee. The 911 Planning Committee must include the following five (5) voting members (or their designee):
• Cuyahoga County Executive
• Chief Executive Officer of the most populous municipal corporation in the County
• Chief Executive Officer of the second most populous municipal corporation or a member of the board of township trustees of the most populous township (whichever has the greater population)
• Member from the Mayor and Manager’s Association
• Member from the Township and Trustees Association
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COUNTY EXECUTIVE: REGIONAL COLLABORATION GOALS
We need to strengthen ourselves as a region to become more efficient, effective, and streamlined. We need to be a model for all counties throughout the country. It is up to us to work together to build a region that provides superior public safety services to our community, making us a resource to all citizens countywide.
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PSAP ASSESSMENT
REGIONAL COLLABORATION: PSAP OVERVIEW
• Cuyahoga County currently has 48 (47 and CECOMS) Public Safety Answering Points (PSAPs) within its geographic footprint.
• The large number of PSAPs throughout the County poses some obvious issues that range from limited interoperability in the region to the inability to maximize cost efficiencies.
• The overall objective of this assessment is to determine the feasibility of reducing the number of PSAPs within the County to both reduce costs for the areas of duplication identified and improve services.
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SIX KEY STUDY GOALS OF THE STUDY
1. Assess the current 47 PSAPs that exist within Cuyahoga County
2. Assist with updating the 911 Plan with relevant documented and collected data
3. Research and recommend a disaster recovery site for the City of Cleveland
4. Research and recommend regional consolidation efficiencies related to the 47 existing PSAPs
5. Research and recommend changes to the current CECOMS structure and organization
6. Research and recommend technology options to the 911 infrastructure where applicable (i.e. host/remote architecture)
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PROJECT APPROACHParticipation and accurate data were key components to thisstudy. Numerous communications and information gatheringtechniques were used including, but not limited to, thefollowing:
City Participation
• Minimum of 5 opportunities to respond via Email, Letter and/or Certified Letter
• A custom questionnaire to be administered to all 47 PSAPs
• 12 in-person focus group interviews conducted throughout the County
• Conduct time motion studies for a select group of PSAPs
Research
• Research other counties that have consolidated PSAPs of similar size, functionality and technological complexity
• Research industry trends within key technological components
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COUNTY PSAP OVERVIEW: OPERATION Annual Dispatch
Budget
Total Dispatchers
Full & Part- TimeCall Takers Workstations
TOTAL PSAPs* $ 20,742,523 449 19 131
18*Note:Not all PSAPs reported information. The figures are low.
Average annual cost of a PSAP is $509,498. This figure does not include the City of Cleveland’s
operating costs.
PSAP AGE OF 9-1-1 EQUIPMENT
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The average age of equipment is 9.8 years, and many PSAPs have equipment that is in a
manufactured discontinued status.
TIME MOTION STUDY: GOALS
• Establish a baseline for employee productivity within the three dispatch centers chosen
• Observe/Detect what redundant or inefficient tasks might be happening within the Dispatch Centers
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Representative Cities City PSAP Statistics
City A *Population: 19,212
*Geographical area: 7.5 sq. mi
*Number of Officers: 43
*Number of Civilians in Law Enforcement Positions: 10
City B *Population: 14,001
*Geographical area: 4.4 sq. mi
*Number of Officers: 27
*Number of Civilians in Law Enforcement Positions: 8
City C *Population: 13,513
*Geographical area: 10 sq. mi
*Number of Officers: 16
*Number of Civilians in Law Enforcement Positions: 3
TIME MOTION STUDIES: RESULTS
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FAILOVER SITE FOR CLEVELAND
Currently no one entity could absorb all of the Disaster Recovery (DR) requirements of the City of Cleveland.
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PSAP CONSOLIDATION: PROS
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1. Standardized dispatching protocols and training decreases the chance for error, thereby increasing the safety of responders and improving public service.
2. Increased interoperability between PSAPS.
3. Increased opportunities for disaster recovery and failover in the event of a natural disaster or event.
4. Cost savings in the procurement, maintenance, installation and support of PSAP systems and equipment.
5. Increased operational and service efficiencies.
6. Increased opportunities for grants and state funding to support public safety operations and interoperability within the County.
PSAP CONSOLIDATION: CONS
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1. Concern for loss of the personal touch and knowledge of local city currently provided by local PSAPs.
2. Concern for loss of control of PSAP staff by the current PSAP executives.
3. Loss of administrative (24/7) staff currently tasked with non-emergency tasks such as scheduling, walk-in reports and/or complaints, and public requests for information.
4. Initial costs (facilities, systems, training, etc.) can delay the realization of cost savings.
POSSIBLE OPTIONS FOR REGIONAL PSAPS
• The Solon/Chagrin Valley Area Regional Dispatch Center
– Option 1
• Police, Fire and EMS would be a new entity physically located within the Solon Police Department
• Currently have space to remodel the basement & could maintain six workstations with some minor remodeling
– Option 2
• A new dispatch center on 4 acres of land that sits behind Solon Police Department today
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POSSIBLE OPTIONS FOR REGIONAL PSAPS
• The SouthEast Regional Dispatch for Police, Fire & EMS
– PSAP would be physically located in a University Hospital facility in Bedford
– A formal Council of Government (COG) established with the following communities: Bedford, Bedford Heights, Garfield Heights, Glen Willow, Maple Heights, Oakwood Village and Walton Hills
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POSSIBLE OPTIONS FOR REGIONAL PSAPS
• The SouthWest Regional Fire/EMS Dispatch Center
– PSAP would be physically located at Southwest Hospital on Bagley Road in Middleburg Hts
– The following communities have been approached: Berea, BrookPark, Middleburg, Olmsted Falls, Olmsted Township, North Royalton and possibly Parma Heights.
– Formal COG has not been established
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PSAP CONSOLIDATION: POTENTIAL RISKS• Individual PSAPs taking their own
Wireless 911 Calls
• The inability to provide Emergency Medical Dispatch (EMD) due to working alone in a PSAP
• Risks associated with non-enterprise software application vendors (i.e. CAD and RMS)
• No failover site for the City of Cleveland
• Loss of FTE within Police Departments
• Risks associated with disparate Regional PSAPs being built without collaboration around technology decisions, governance models, etc.
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THE LEADER IN MANAGED DATA LOSS PREVENTION SOLUTIONSwww.attevo.com
216.928.2800
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Kindra HelmDirectorTel: +1 216.928.2800Email: [email protected]
Amy JohnsonManagerTel: +1 216.928.2800Email: [email protected]
NEXT STEPS
• Planning Committee Meeting
• Technical Advisory Committee Meeting
• Quarterly PSAP Meeting
• Your Role
Contact Information
Brandy Carney
Acting OEM Administrator / Operations Manager
216-443-5691
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