DSAEEM MORSY ERAH-HMED ABDELA

152 Masaken Osman, Qena, Qena, EGYPT s :Addres (0120) 8676 333 - ) 3820 7410:(010Mob.

16@yahoo.comamorsyMail: -E

Educational background :

2008) –(2004 *

.South Valley University, eptAccounting dy of Commerce , B.SC Facult

: may 2008, Class English section :Section

on my class rd3The – honor's degree (83.83%) very good with: Grade

: Work experience background

Till now4/2009 From *

ational Societe General Bank Previously N QNBALAHLI (Qatar National Bank Alahli)At Hurghada Group –(NSGB)

Assignment start date : 08/04/2009

ection Head.S2015 : MayCurrent Grade from

at retail activity ) –(Relationship executive Manager PortfolioCurrent Job : Tamayouz Hurghada Sheraton Road Branch

Job Description :

*Narrative Description: Serve as a primary point-of-contact for customers. Handle a portfolio of assigned customers and is

responsible for maintaining the individualized relationship with the customers to meet their needs

through offering the different bank’s products, services and packages in order to attain optimum

customer satisfaction. Accomplish the assigned commercial targets with the purpose of boosting the

bank’s profitability.

*Dimensions of the Job: It covers every aspect of attracting new retail clients and their funds and managing their accounts,

ensuring meeting their requests and providing them with all the banking services to guarantee their

satisfaction and boost the bank’s profitability. It covers the fulfillment of the assigned commercial

targets and the management of the assigned portfolio of segmented customers.

*Duties & Responsibilities: 1. Represent active daily point-of-contact for customers requesting or inquiring on different bank

products (whether in person or by phone).

2. Process all the customer’s requests for the different bank’s products and service. (Accounts,

Loans, Credit Cards, Remittances, CDs, TDs ,Checkbooks, Certificates…etc).

3. Host customers and prospect customers at the branch, maintaining Bank professional image so as

to attain their optimum satisfaction level.

4. Responsible for managing a portfolio of assigned customers (Tamayoz ) handling their requests

and maintaining the relationship with them to provide them with the relevant banking solutions

resulting in optimum customer satisfaction and maximizing the bank’s profitability.

Replacement for Safwa portfolio manager .

5. Attracting new payroll companies deals

6. Handling payroll companies keypersons requests regarding payroll issues and corporate issues .

7. Set effective action plans to achieve the assigned portfolio targets as designated by the Markets

Management, taking into consideration any changes that may occur to the assigned segment.

8. Maintain and develop cross-selling transactions through cultivation of account relationships.

Maintain personal contacts with individuals through business calls, appointments and cross

selling.

9. Develop new business from prospect customers through the utilization of all services of the bank

and augment services in the ones already established.

10. Compile and analyze customer needs, and address the customers with the right banking

solutions.

11. Ensure addressing customer’s enquiries and complaints (through customer calls or branch

visits), seizing every opportunity to maintain their optimum satisfaction and tackling new

business opportunities.

12. Hold regular meetings with Market Specialists to review the assigned portfolio status.

13. Adopt all policies and procedures in order to guarantee that the bank’s business is conducted in

compliance with Local Laws, Internal rules and regulations, as well as, International Standards.

14. Ensure the correct functioning and implementation of the Permanent Supervision, Compliance

and Money Laundering, Operational Risk, and Workplace Success Guidelines whenever and

wherever possible.

15. Keep awareness of the market activities and trends and industry norms through following up

on the news and periodicals in

16. order to address the customer’s needs for banking solutions and to build insight on permeating

new business opportunities.

17. Keep close monitoring of the handled accounts business activities, and report any suspicious

activities in regards to money laundering or compliance regulations.

18. Process the documentation of facilities’ files systematically, ensuring the fulfillment of files

including the required documentation, agreements, commitments, historical data, memoranda,

supporting documents, IDs, investigation reports, correspondence, news clippings, and other

miscellaneous forms.

19. Maintain close follow up on the clients' positions, movements, expired/ overrun limits, missed

facilities’ installments and delinquent credit cards, so as to keep control of the customers’

portfolio risk.

20. May assemble credit investigation required by facilities’ cases.

21. Responsible for achieving the assigned commercial targets of the different bank’s products and

service and contribute to boosting the bank’s profitability.

22. Assist in addressing other colleague’s assigned customers’ requests, in case of absence.

23. File and archive transactions and supporting documents.

24. Handle the proper custody of customers’ files, ensuring the fulfillment of all required documents

and authorized signatures, and regular updating of customer files.

25. Prepare periodic reports, statistics, and analysis for the handled accounts performance in order

to provide the Branch Manager, Retail Head and Markets with the overall view of business

performance, thus resulting in the most efficient decision making regarding business

development.

26. Maintain the protection of customers’ data and the abidance by the related rules.

27. Guarantee that a professional level of service is offered to all clients who visit the branch

(whether recruited in this branch or in others).

28. Attract new clients and promote more Bank products, services and packages to existing

segmented clients so as to achieve the portfolio target.

sTraining course

Course Name Start Date Supplier

Customer Service Training - 5 (CEOs) 7-Jun-15 Wellness Association

New Tamayoz Commercial Offer Training 21-May-15 QNBAA

AML ( Anti-money laundry )/Siron program 16-May-15 QNBAA

Civil Defense 13-Dec-14 Civil Defense Public Department

FATCA - Foreign Account Tax Compliance Act 28-Jun-14 QNBAA

AML ( Anti-money laundry ) 12-Mar-14 Global Academy

Forgery and Fraud 5-Feb-14 Egyptian Banking Institute

Mass Market - Banky 6-Feb-13 QNBAA

Financial Statement Analysis - 12 16-Sep-12 QNBAA

Microsoft Word 2007 - Advanced 13-May-12 Egyptian Banking Institute EBI

Microsoft Excel 2007 - Advanced 21-Mar-12 Egyptian Banking Institute EBI

(High Professional Co. at H.P.A 2006 (Q.A.D Qualified accountant Diploma) September2006 to July*Accountant)

Banking - Letters of Credit - Tourism accounting – Accounting of Commercial & Industrial Co- - Accounting &auditing Offices - Contracting accounting - Cost accounting- Financial Analysis - Accounting standards- Import & Export Problems and Custom Clearance - The New Tax Law 91 for 2005 - Data entry manually and using excel - Preparing the accounting cycle using excel - Letters of Guarantee- Flight accounting - Hospital Accounting

Highlights & Qualification:

1. Customer oriented attitude

2. Very good communication skills

3. Ability to take and transcribe instructions

4. Persuasive, ambitious and approachable

5. Very good negotiation and sales skills

6. Good knowledge of computer and telephony environment

7. Fluency in Arabic and English written/spoken.

Personal Data

Date of birth: march , 21th 1987

Marital status: single

Nationality: Egyptian

Military status: exempted .