G I U L I A O R L A N DO

C U R R I C U L U M V I T A E &R E C O M M E N D A T I O N L E TT E R

PROFESSIONAL EXPERIENCES

LANGUAGES SPOKEN IT EXPERIENCE

Spanish

Italian

English French

Portuguese

Jones Lang LaSalle Hotels, Milan•Consulting & Valuation Analyst:- Advisory – feasibility studies, advisory projects, best-use scenarios, market posi-

tioning projects, asset management, market research, data collection and analyt-ics. Case example: the feasibility of a hotel component within a pipelined shop-ping center in Milan.

- Valuations – carried out on behalf of a wide category of clients: developers, HNWI, banks, hotel brands, insurance groups, private equity groups, etc. Case example: valuating a mixed-use development project in Montenegro.

- Operator searches – providing assistance in operator selections, client communi-cation, LOI evaluations, etc. Case example: The Excelsior and The Des Bains properties in Venice.

January 2015 - Present

•Assistant to the Director of Marketing EMEA (Trainee):- Assisting with daily corporate marketing tasks and campaigns. Occasionally also

aided the CRM, partnership, customer loyalty & social media departments.- Managed the gift card program and develop gift cards for future CR brands. - Online purchasing experience reviews, website layouts and visual amendments.- Developing campaigns & coordinating work for external agencies.- Assisted in writing newsletters and tracking their performance.

The Carlson Rezidor Headquarters, Brussels June - October 2013

•Guest Services / Front Office / Reservations Intern:- Handling reservations from various online and agency sources- Applying upselling strategies- Concierge services and pre-arrival calls- Pre-departure communication and post-departure CRM- Rooming processes and VIP check-ins- Service recovery management

The Bulgari Hotel, Milan January- April 2011

August 15, 1992, Chieti, ItalyItalian nationality

B.Sc. Ecole hôtelière de Lausanne Via Beato Bonifacio 35, 10086

Rivarolo Canavese, Italy +39 333 853 3225

giulia.orlando@ehl.chSkype: giulia.m.orlando

GIULIA ORLANDO

Microsoft Office

Opera

Givex

Salesforce

Micros

Marsha & Mystique

Adobe Illustrator Advanced Excel

Warsaw

Turin

Brussels

Rio de Janeiro Johannesburg

Maracay

Lausanne

Milan

WHERE I’VE LIVED

EDUCATION

EXTRA-CURRICULAR ACTIVITIES & OTHER

Ecole hôtelière de Lausanne• Bachelor of Science in International Hospitality Management• Bachelor Thesis – The perceived motivating factors and obstacles to Menu Nutritional Labeling,

and the willingness to implement it amongst restaurant executives in the Suisse Romande area.• Services Marketing Project: La Reserve, Geneva – Audit on customer experience & satisfaction.• Entrepreneurship Project: BookDifferent.com (affiliated to Booking.com). Aided the startup in

gaining market momentum, funding strategies and partnership development. I continued helping the startup after my graduation, with website translations, increasing partnerships and develop-ing new sales channels.

September 2010 - July 2014

The British School of Brussels•International Baccalaureate

September 2008 - May 2010

Mais Caminhos, Rio de Janeiro • Volunteer - Helped to develop an educational program for underprivileged children from the

favelas of Rio de Janeiro. My roles included coordinating and marketing the program, as well as participating in the teaching of various lessons.

Amnesty International, Brussels• Our mission was to increase student awareness on human rights.

Part-time F&B jobs, Lausanne • Various extras on weekends. Jobs included serving and bartending.

TEDx EHL, Lausanne• Student marketing assistant with the role of promoting our speakers.

EHL Student Voice, Lausanne• Columnist and editor in our student newspaper. We aimed to entertain and inform students

through information on various topics such as industry updates, committees, and events.

EHL Student Ambassador, Lausanne • Represent the image of the school to visitors and new/prospective students, interview potential

candidates and help coordinate university Open Days.

September - December 2014

Various Dates

January - May 2013

September 2008 - June 2010

September 2010 - July 2014

January 2012 - June 2013

Jones Lang LaSalle S.p.A. via Agnello 8 - 20121 Milano tel +39 02 85 86 86.1 fax +39 02 85 86 86.70 www.joneslanglasallehotels.com

Capitale Sociale 258.000,00 i.v. R.E.A. Milano 1337834 Reg. Imprese Camera di Commercio Milano 304857/7679/7 C.f. e p.iva 10040460155. Soggetta all’attività di direzione e coordinamento di Jones Lang LaSalle Inc.

Starwood Hotels & Resorts Worldwide Rue Brederode 2-6 Brussels, B-1000 Belgium Milan, 8 January 2015 Dear Sir or Madam, Giulia Orlando has been working for JLL, Hotels & Hospitality Group since January 2015. Throughout this time period, Giulia has mainly participated in valuations and advisory studies, but has recently begun to also support operator searches and investment sales. Since her arrival, she has proven to be a prepared, hard-working, smart-thinking new addition to our team. Giulia learns quickly and has a natural interest for all sides of hospitality. She can work under pressure and she enthusiastically accepts new jobs regardless of her workload. Throughout her work progression, she has proven to be fully reliable and increasingly independent in her own work. Giulia is also a generous person, always ready to support colleagues. Working with Giulia is pleasant and fun as she keeps a positive attitude that strongly benefits both the daily teamwork and the relationship with the clients. In recent feasibility assignments, Giulia spontaneously applied innovative solutions, such as a new model to analyse the pace of sales in condo-hotels, that were greatly appreciated by the client. Giulia’s passion for hospitality is her driving force and, even though we would be sorry to see her go, we fully recommend her for the Vita Futura programme. Best,

Michele De Marco Vice President JLL – Hotels & Hospitality Group Milan

Your ref Michele De Marco Our ref MID Direct line +39 02 85 86 86 75 Direct fax +39 334 65 68 860 Michele.DeMarco@eu.jll.com