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CWDS / Child Welfare Digital Services
CWDS Quarterly UpdateMarch 2019
Agenda
• Acceleration Strategy Update
• Blueprint Walk-thru: Resource Family Approval (RFA)
• CWS-CARES Implementation
• CWS-CARES Demonstration
• Identity Management
• CANS
• Facility Search
• Website Updates
• CWDS Contacts
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Key Components of the Acceleration Strategy
Product Blueprinting & Domain ModelingA Product Blueprint is a high-level flow diagram that takes into account Federal/state
reporting requirements and captures the end-to-end process in each core digital service area.
A Domain Model describes how core child welfare concepts relate to each other and specifies
the business flows and rules governing their interactions.
Legacy Integration & SynchronizationCan CWS-CARES co-exist with legacy systems in a technically feasible, predictable, repeatable
and cost-effective way or not?
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Key Components of the Acceleration Strategy
Platform-as-a-Service (PaaS) Proof of Concept (POC)A two-phase process for vendors to build and demonstrate a working application on a
commercial PaaS based on realistic scenarios (from the Product Blueprint).
Platform Market ResearchWorkshops and demonstrations with additional vendors to further understand limits and
capabilities in addition to costs and licensing. This will assist the project in identifying gaps;
understand how configuration and customization, in combination, might close those gaps
and assess the associated trade-offs and economic impacts.
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Key Components of the Acceleration StrategyPlatform-as-a-Service (PaaS) Proof of Concept (POC) VendorsThe below vendors are “integrators or development firms” that are using various platforms to
deliver their solutions based on specific scenarios taken from the blueprint. • Cambria using Microsoft Dynamic
• Deloitte using Salesforce
• HHS using Salesforce
Platform Market Research VendorsThe below vendors are “builders” of PaaS who provided demos of their platforms:
• Salesforce
• Microsoft
• Pega
• Graphite
• OutSystems
• Cuba
• AWS
• OpenLattice CWDS / 5
Blueprint
Walk-Thru
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Detail Design ActivitiesFigure 1 – Product blueprint showing Building Block 1 and 2 for
RFA Application acceptance and start of review
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Figure 2 – Level 2 flow for Scenario 1, 2, 3 and 4 based off Building Block 1 and 2
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Figure 3 – Level 3 for Scenario 1 Gather applicant and address info
Figure 4 – Example outcomes, opportunities, pain points coming out of level 2 and 3 flow
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Figure 5 – Example research items coming out of level 2 and 3 flow
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Figure 6 – Example deep dive design document for Scenario 1
CWS-CARES
Implementation
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March 2019 April 2019 May 2019 June 2019
CWS/CMS 8.6
27
CWS/CMS and CWS-CARES Timeline
CARES 2.3
27
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Change Agent TrainingChange Agents, Implementation Coordinators, Regional Training Academy staff,
and Org leadership are welcome to attend
Why Attend?• Learn CARES change management
concepts
• Prepare for your role as a Change Agent
• Understand tools that will prepare staff for new software
• Learn techniques for managing resistance
Objectives:• Convey the importance of change
management for CARES
• Prepare for your role as a CARES change agent
• Associate ADKAR with activities to prepare staff for CARES changes
• Apply techniques for managing resistance
What You’ll Get:• Best practices to support CARES
changes
• Templates
• Tools
• Talking points
• Interaction with other orgs that are implementing CARES
Sessions:• Tuesday, 3/19/2019, 1-3 PM
• Tuesday, 4/23/2019, 10-12 PM
Contact Implementation Lead for registration details.
Register: Contact your Implementation Lead
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Course Session Time
CANS and Secure Login March 28, 2019 9:00 AM – 11:30 AM
Facility Search & Profile and Secure Login
March 28, 2019 1:30 PM – 3:00 PM
Train-the-Trainer OfferingsOrg trainers, Regional Training Academy staff, and Org staff are welcome to attend
Register: Contact your Implementation Lead
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CWS-CARES Implementation Portal
https://cwscms.osi.ca.gov/Portal/CARES-Implementation-Portal
Web-based training, demo videos, and job aids addressing CARES functionality
Infographics, Change Agent training, and Talking Points
Statewide Implementation meeting minutes and Implementation newsletters
Links to the Release Notes, Interim Processes, and the CWDS website
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CWS-CARES Demonstration
• CANS
• Facility Search
• Identity Management
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Website Updates
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CWDS Contacts
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• CWDS Service Managers
• Core Constituents
• Implementation Coordinators
• CWS-CARES Service Desk
CWS-CARES Resources
Intake:
Karen Hanna
CANS:
Julie Clemens
Service Desk:
Customer Relations:
CALS:Jeff [email protected]
Case Management:Jessica Rougeux
Identity Management:Louis [email protected]
Implementation:Kalani [email protected]@osi.ca.gov
Communications:[email protected]
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CALS Core ConstituentsCDSS
• Alderete, Clarissa [email protected]
• Bunch, Barry@DSS [email protected]
• Elmendorf, Kendra [email protected]
• Gordon, Cheryl [email protected]
• Hesia, Dora [email protected]
• Kim, Stephen@DSS [email protected]
• Kurjiaka, Renee@dss [email protected]
• Segura, Joel@DSS [email protected]
Orange County
• April Tanner [email protected]
• Brian Smith [email protected]
• Donovan Bayron [email protected]
• Nga Nguyen [email protected]
• Pam Miller [email protected]
San Joaquin County
• Akkia Pride-Polk [email protected]
• Anna Maguire [email protected]
City and County of San Francisco
• Angela Ramos [email protected]
• Jose Canaveral [email protected]
• Sophia Isom [email protected]
Los Angeles County
• Anna Sandberg [email protected]
• Dmitriy Kolker [email protected]
• Guy Trimarchi [email protected]
• Jennette Bronson [email protected]
• Kevin Phung [email protected]
• Marvin Ghafoori [email protected]
• My Trinh [email protected]
• Nina Powell [email protected]
• Patricia Cegarra [email protected]
• Priscilla Chan [email protected]
• Steve Hildreth [email protected]
• CWS NS Team [email protected]
• Tiffany Collins [email protected] / 23
Case Management Core ConstituentsEl Dorado County• Karen Anda [email protected]
• Morgan Todoroff [email protected]
Lassen County• Katherine Nielson [email protected]
Los Angeles County• Anna Sandberg [email protected]
• Guy Trimarchi [email protected]
• Jeannette Bronson [email protected]
• Kevin Phung [email protected]
• Marvin Ghafoori [email protected]
• Priscilla Chan [email protected]
Merced County• Angeline Bettis [email protected]
• Jonathan Corbin [email protected]
Sacramento County• Brian Pool [email protected]
• Charlene Grzeczkowski [email protected]
• Stacy Orr [email protected]
• Steven Chastain [email protected]
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Intake Core ConstituentsButte County• Tim Garcia [email protected]
• Wendy Vazquez [email protected]
Fresno County• Monique Parker-Dixon [email protected]
• Nataska Mohair [email protected]
Los Angeles County• Guy Trimarchi [email protected]
• Jeannette Bronson [email protected]
• Kellie Figoten [email protected]
Orange County• Nancy Genovese [email protected]
Ventura County• Jessica Matthews [email protected]
• Laura Carmona [email protected]
• Leti Morales [email protected]
• Letty Garibay [email protected]
Yolo County• Amber Presidio [email protected]
• Ashley Crouch [email protected]
• Rosanna Fierro [email protected]
• Laura Nielsen [email protected]
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Identity Management Core ConstituentsPlacer County• Randi Greco [email protected]
• Julieann Frink [email protected]
Yuba County• Tracy Enriquez [email protected]
Yolo County• Joni Lara-Jimenez [email protected]
Sacramento County• Charlene Grzeczkowski [email protected]
• Brian Pool [email protected]
Riverside County• Michele Kapp [email protected]
• Biany Huerta Ramirez [email protected]
• Renee A Roberts [email protected]
Los Angeles County• Kevin Phung [email protected]
• Priscilla Chan [email protected]
• Marvin Ghafoori [email protected]
• Jeanette Bronson [email protected]
Fresno County• Matt Calvillo [email protected]
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CountyCWS
Implementation CoordinatorEmail
ProbationImplementation Coordinator
Alameda Amarachi Akomah [email protected] Adrienne Chambers [email protected]
Alpine Jeff McKay [email protected] None None
Amador Suzanne Ballen [email protected] Angela McCuaig (PM) [email protected]
Butte Wendy Vazquez [email protected] None None
Calaveras Lora Larson [email protected] Ben Leija (PM) [email protected]
Colusa Donna Dennis [email protected] Jamie Sachs [email protected]
Colusa Benny Strickland [email protected]
Contra Costa Nancy Opek [email protected] Jeff Waters (PM) [email protected]
Del Norte Julie Cain [email protected] Katrina Jackson [email protected]
Del Norte Crystal Nielsen [email protected] Emily Johnson [email protected]
El Dorado Karen Anda [email protected] Karla Kowalski [email protected]
Fresno Nataska Mohair [email protected] Zoua Xiong [email protected]
Fresno Monique Parker-Dixon [email protected]
Glenn Steve Thalken [email protected] Tara Flewelling [email protected]
Humboldt Ivy Breen [email protected] Brett Moranda [email protected]
Humboldt Ashley Garrett [email protected] Lydia Thrash [email protected]
Imperial Angelica Duenas [email protected] Fernando Jimenez [email protected]
Imperial Raul Avila [email protected]
Inyo Casey Jasaitis [email protected] Krystal Phillips [email protected]
Kern Limbania Sandoval [email protected] Jason Hillis [email protected]
Kings Debra Oliveira [email protected] Jose Blanco [email protected]
Lake Sarah Keen-Pasalo [email protected] Alice Anamosa [email protected]
Lake Kevin O'Brien [email protected]
Lake Kevin Luis [email protected]
Lassen Katherine Nielson [email protected] Sara Gould [email protected]
Lassen Megan Paterson [email protected]
Los Angeles Guy Trimarchi [email protected] None
Madera Heather Slayton [email protected] Sandra Mendez [email protected]
Marin David Slotterback [email protected] Selina Johnson [email protected]
Mariposa Lisa Matlock [email protected] Connie Pearce [email protected]
Mendocino Bobby Brumback [email protected] Jack Wann [email protected] Randy Colson [email protected]
Merced Jonathan Corbin [email protected] Zach Robertson [email protected]
Modoc Carole McCulley [email protected] Kim Wills [email protected]
Modoc Tom Sandage [email protected] Karlie Blair [email protected]
Mono Michelle Raust (PM) [email protected] Jazmin Barkley (PM) [email protected]
Monterey Arthur Lomboy [email protected] Gregory Glazzard [email protected]
Napa Alberto Palomo [email protected] Kimberly Alarcón [email protected] Faye Hignight (PM) [email protected] Jim Amaral [email protected]
Orange Nancy Genovese [email protected] Shannon Mathieson [email protected]
Orange Pam Miller [email protected] Anna Ruiz [email protected]
Orange Gail Blansett [email protected]
Orange Donovan Bayron [email protected]
Orange Nga Nguyen [email protected]
County Implementation Coordinators
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CountyCWS
Implementation CoordinatorEmail
ProbationImplementation Coordinator
Placer Randi Greco [email protected] Julieann Frink (PM) [email protected]
Plumas Brianna Martin [email protected] Keevin Allred [email protected]
Plumas Sarah McFadden [email protected]
Riverside Michele R Kapp [email protected] Phyllis Prosniewski [email protected]
Riverside Renee Roberts [email protected]
Sacramento Brian Pool [email protected] Sheila Harry [email protected]
Sacramento Steven Chastain [email protected] Geneva Barraza [email protected]
Sacramento Charlene Grezeczkowski [email protected]
Sacramento Raymond Kemp [email protected]
San Benito Shawni Ramos [email protected] Ashlyn Canez [email protected]
San Benito Sandra Esquivel [email protected]
San Bernardino Charles Flowers [email protected] Ed Barry (PM) [email protected]
San Diego Cindy Jensen [email protected] Cindy Jensen (PM) [email protected]
San Francisco Jeff Schunk [email protected] Michelle Schurig [email protected]
San Joaquin Dale Fritchen [email protected] Foung Ly [email protected]
San Luis Obispo Amber Weyand [email protected] Adam Chambers [email protected]
San Mateo Kio Tong-Ishikawa [email protected] Melanie Stauffer [email protected]
Santa Barbara Lupe Valdez [email protected] Brian Swanson (PM) [email protected]
Santa Clara Duyen Pham [email protected] Teresa Nunes [email protected]
Santa Cruz Melissa McCuiston [email protected] Lori Feldstein [email protected]
Shasta Casey Berry [email protected] Casey Miesen [email protected]
Shasta Sue Wolf [email protected] Melanie Jarrett [email protected]
Sierra Jamie Shiltz (PM) [email protected]
Siskiyou David Subia [email protected] James Roach [email protected]
Solano Kim McDowell [email protected] Tina Martinez [email protected]
Sonoma Colleen Meydenbauer [email protected] Kelly Dunaway [email protected]
Stanislaus Jorje Garcia [email protected] Melissa Marley [email protected]
Sutter Sara Dedmon (PM) [email protected] Donya Thompson [email protected]
Tehama Cheryl Jackson [email protected] Oscar Morales [email protected]
Tehama Alicia Meyer [email protected] Chariti Quigley [email protected]
Tehama Bree Hendrix [email protected] Leah Rupert [email protected] Lance Floerke [email protected]
Tulare Allison Hendrix [email protected] Michael Santos Jr. [email protected]
Tuolumne Ryan Milligan (PM) [email protected] Bethany Chambers (PM) [email protected]
Ventura Laura Carmona [email protected] Juanita Holguin (PM) [email protected]
Yolo Amber Presidio [email protected]
Yuba Tracy Enriquez (PM) [email protected] Tara Moseley [email protected]
KarukYurok
AD (State) Cory Benton [email protected]
CFSD (State) Erica Willett [email protected]
CCLD (State) Allyssa Erickson [email protected]
County Implementation Coordinators
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Need help with CWS-CARES?
Call CWS-CARES Service Desk @
855-292-3444Or email [email protected]
Support is available 24/7/365,including weekends and holidays
You may be required to contact your agency’s help desk before contacting the CWS-CARES Service Desk.
If needed, contact your CWS/CMS and/or CWS-CARES Single Point of Contact (SPOC) for guidance.
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