Communication and interpersonal skills, facilitation skills, self and

mutual criticism

MAYROON AKONG NAIS IHARAP AT IPAABOT SA INYO

Mayroon – message- idea, feelings, story, advice,etc.

Akong – you as person –your integrity – do you have the K todeliver a topic, what you teach is what you live?

Nais – do you have the rights and the capability to deliver? Do you have the objective?

Iharap at ipaabot – the purpose and the how

Sa inyo – who are the receiver?

Effective Communication

• Active listening• Probing• Feed backing

Communication – a process to deliver and receive a message in order to share the meaning

Reasons why we should communicate

• To share information

• To express feelings

• To motivate

• To follow the “social rituals”

• To use the imagination

Types of communication

• Interpersonal communication

• Group communication

• Public communication

• Interpretative communication

Element of the process of communication

• Message – verbal and non-verbal• Perception – giving meaning of the

message• Channels –means of communication or

medium• Feedback – how the message is being

responded• Context – the whole message and the

process

Steps and process in active listening

• Receiving –coordination of listening of verbal and non-verbal sensation of the information

• Interpreting – use of one experience to interprete the message and give its meaning

• Evaluating –to relate the interpreted meaning of the message to idea or feelings about a topic. In this way you agree or disagree, to dismiss or to continue gathering information about the message

• Responding –giving opnion about the message

Types of listening

Informative listening

Sensitive listening

Critical listening

Creative listening