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Wicresoft Dallas Overview

Vicki Middleton| Managing Director| May 2012

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To be a trusted Technology partner in the DFW market.

To empower value creation for our customers through best-in-class IT Staffing in U.S.A.

To pave the way to sustainable career development and individual growth for our employees

To drive the development and growth of IT Staffing, Projects, SOW, and Solutions.

Our Vision

Our Mission

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The Group of Shareholders

22.32%

23.24%54.44%

The Composition of Wicresoft Shareholders

Microsoft CorporationOther Shareholders

Shanghai Municipal Fund

54.44% 22.32%

23.24%

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Wicresoft Co., Ltd. founded2002

Achieved ISO 9001:2000 certification, becoming the first certified Chinese outsourcing service provider. 2003

Opened a subsidiary in Shenzhen2004

Opened subsidiaries in Tokyo, Beijing & ChangZhou2005

Opened a subsidiary in Suzhou, acquiring Wicrebiz & Zeromid 2008

Wicresoft Plaza was completed. Expanded its Japan office and opened a new subsidiary in Seattle, USA2007

Acquired MobileXP, Insigma’s Outsourcing Business and Hi-tech.Opened subsidiary in Sweden , Guangxi and Chongqing 2009

The first "MSVP" premier vendors outside of the US2006

Received EXPO Contribution Award. Received “ Top 10 Green IT Service Enterprise of China” award2010

Opened subsidiaries in Chicago, USA Received the key to the heart of Göteborg Award2011

History

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2012 is the year for North American expansion

Opened Dallas, TX branch February 27, 2012 Branch offices to come this year

Atlanta, GAChicago, ILDenver, CO

Wicresoft 2012

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IT Staffing / Consulting

Outsourcing

Business Process Outsourcing

Solutions / Projects

Wicresoft

Our Services

Mobile PracticeSAP Practice

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US $ MillionHeadcounts

Revenue

StaffCAGRStaff = 43.14%Revenue = 41.84%

Double-digit Growth in the Past

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Wicresoft delivers full value Technology Solutions across multiple industries and domains

•Hi-Tech

•eCommerce

•Mobile

•Manufacturing

•Retail

•Energy

•Utilities

•Healthcare

•Financial Services

•Government & Education

•Consumer goods

•Travel & Transportation

•Telecom

•Plus many more

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Global Presence and Multi-Delivery Centers

Changzhou

Suzhou

Beijing

Shanghai, CHINAShenzhen

Tokyo, Osaka JAPAN

Guangxi

Gothenburg ,Sweden

Chongqing

Wicresoft has approximately 3,500 employees in Greater China, Japan, Europe and North America.

Seattle, USA

Chicago, USA

Dallas, USA

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Wicresoft – Trusted by Industry Leaders

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Quality Talent Pool

Professional Recruiting System Dedicated Recruiting Team Professional Recruiting Process Rich Industry Experience Solid Nationwide Talent Database

Strategic Alliance Program Campus Hiring Program Long-term Partnership with Professional

HR Companies Wicresoft Training Center

Professional Training System Talent Training Mechanism Technology Training Programs Role Based Training/Certifications Leadership Development

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Certifications ISO/IEC 27001:2005 Certified ISO 9001-2008 CMMI Level 4 certified COPC 2000 Computer Integration System Level 3 Microsoft Global Premier Vendor Shanghai Enterprise Technology Center Shanghai Famous Trademark

National Recognitions China's Offshore Software Engineering Pilot Project (COSEP) Key Software Enterprise of the National Program Government Certified Hi-Tech Company Advanced Technology Enterprise Government Certified Grade AAA of Contract Credit

Recognized for Meeting Client Commitments

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•TOP 10 IT Service Providers of China •Chinasourcing-Top10 BPO Companies in China•2010 EXPO Contribution Award•Star IT Outsourcing Company, Shanghai•Ranked in IAOP 2010 Global Outsourcing 100•TOP 10 Green IT Service Enterprise of China•TOP 10 Corporations for China Outsource Services•TOP 20 Corporations for China Software Export •TOP 20 Corporations for China Software Outsource•TOP 100 Solution Providers of China •Chinese Fast-growth Service Outsourcing Provider Top 100•China's Best Outsourced Contact Center of the Year •China’s Contribution Award of Business Process Outsourcing Services

Industry Awards and Accomplishments

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IT Staffing – SolutionsIT Staffing – Solutions

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IT Staffing – Client Development

• Wicresoft’s Dallas focus is IT Staffing with contract, contract to hire, direct hires, Projects and SOWs

• Our expertise in IT expands all levels within IT and technology; .NET, Java, Oracle, SAP, CRM, ERP, Sharepoint, SQL Server, Business Intelligence, SCOM

• Current DFW open jobs include; .NET Developers, Java Developers, CRM PM’s, QA’s, CIO, VP of IT, VP of Infrastructure

• We learn what our client is about, understand management, team, environment, goals, and fully understand the requirement

• Well developed relationships with VPs, Directors, Managers and team guarantee's a high level of qualified candidates for each position

• Our focus is the best solution for our clients, we do everything to ensure this type of customer service

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IT Staffing – Recruiting

• Expert Recruiters that work within their broad network of candidates they have placed all over the DFW market, and referrals from those connections

• Our recruiters go “old school” with full interviews with candidates, and qualify them for our client and their position

• Expertise in the DFW market with over 20 years experience fully understanding our clients and their needs, and successfully placing hundreds of contractors and direct hires

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BPO ServicesBPO Services

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Business Process Outsourcing Offerings

Clients

Customer Service Dept.

Sales Dept.

Marketing Dept.

IT Dept.

HR & Training Dept.

Requirements & Problems

Provide high quality customer service for end users

Provide professional technical support for end users to solve issues and collect feedback

Control and improve service quality

Manage distribution channels

Implement Telesales or E-commerce strategy

Understand the customer insights and measure marketing investments

Improve Service Desk efficiency and quality

Fast hiring and ramp-up of new employees

Wicresoft Solutions

Call CenterConsulting & Training

Customer Service

Technical Support

Quality Management Services

Telesales Center Setup

B2B Sales Center

B2C Telesales & E-commerce Services

CRM Consulting

CRM Service, Marketing BI & Data Mining

ITIL Consulting Service Desk / Helpdesk

Recruiting & Training

Insourcing Management on People and Project

BPO

Tot

al S

oluti

on

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Multiple Scale of BPO Services

Knowledge Process Outsourcing

Human Resource Outsourcing

Service Process Outsourcing

Process Audit Process Improvement and

innovation Organization Optimization JD Definition Recruiting Improvement Quality control and KPI

Define Performance Evaluation

and Reporting Data Analysis and Business

Intelligence

Software Design and Implementation– CRM optimization and development– Knowledge Management System

development and implementation– Workforce Management– Reporting and Data Warehouse

IT Infrastructure Design and Planning– PBX and Network System Design

and Implementation– Information Security

Tailored training– Customer Service

Skill– Technical Escalation

Recruiting and Training Contact Center Management Training

Service Outsourcing– Customer Service– Technical Support– Tele-Sales– Tele-Marketing

Field Support– IT Service Desk

In-sourcing

Consulting

BOT

Full Outsourcing

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Training system suggested by Wicresoft

Daily work process

Performance criteria

Customer

Information Security

Role-play/case study

OnStar product

training

OnStar system /tool

trainingNew Employee Training

Product Training

Operation Training

Tools / Skills

Training

OF/Onsite security policy

Company culture

Common tools

Professionalism

CRM Training

Telephone manner

Marketing/sales skills

Communication skills

Customer complain

Training

People Process Tools

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Ultimate Customer Experience, Outsourcing

Wicresoft Mobile Consulting Services

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Mobile SolutionDevelopment

• Mobile Technology Planning• Mobile Technology Development• Mobile Product Marketing

Outsourcing

• Onshore and Offshore Outsourcing• Staff Augmentation• Product and Project Development – ITO• Software Development – R&D Outsourcing• Billing Operations - BPO

Product Development

Full-valued Services Across Mobile Verticals

ManufacturingHealthcare Government & Education

Consumer & Retails

Automotive & Transportation

Financial Services EnergyEntertainment &

Travel

• Requirements and Gap Analysis• Business Process and Workflow

Modeling• Product Roadmap Planning

• Architecture Development• Proof-of-Concept Development• Product Implementation• Product Testing• Product & Project Management

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Product Development Services

Requirements Analysis

Use Cases

Business Process and Workflow Modeling

Ideation Requirements Scoping Business Case

Architecture & POC Construction Testing &

ValidationLaunch

Discover opportunities

Gap Analysis to generate new product ideas

Assess technical merits and market prospects

Develop Product Roadmap to determine scope

Develop Business Case

Assess technical, marketing, and business feasibility

Develop Project Plan with schedule & resources based on scoped budget

Develop Architecture

Implement POC eliminate construction risks

Design and develop new product

Define Test plans

Create operations and manufacturing plans

Mobile Devices and System Testing

Manufacturing process Testing

Acceptance Testing

Trial Deployment

Production Preparation

Commercial Launch

Post-launch activities

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Operating Principles

Ownership

Communication

UrgencyTeamwork

Standards

Accountability

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Wicresoft Employee Retention Plan

We understand the importance of maintaining the attrition rate at a healthy level to provide steady-state business management and maximize service level and quality. Therefore, we have created a comprehensive employee retention plan with three (3) parts:

• Employee Retention Plan• Key staff Succession Plan• Employee Promotion Plan.

Wicresoft BPO division employee annual attrition rate of 2010 is 30%, lower than the industry average 60%

For Key Staffs- Create key staff portfolio and track the

stability index- Design BPO management elite club activity- Key staff annual/bi-annual retreat/annual

family party.- Bi-monthly or quarterly formal

communication with top management team.- Provide external training & industry advisor

engagement.- Provide internal career development

opportunities and new leads candidate biz camp.

- Special incentive programs sponsored by the president.

For General Staffs- Career development opportunities; include

both promotion and intern transfer / job rotation.

- Solid incentive program for all employees based on performance.

- Set up formal mentor team and mentoring process

- Develop annual training plan based on business requirement and employee interests.

- Quarterly BPO Hero Award recognition.- Regular employee roundtable meetings, mid-

year discussion, and performance evaluation with direct managers and top management team

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Service Quality Assurance

COPC

Through the implementation of COPC infrastructure, we manage the performance of Call Center in both Operation and Quality area.

Balance Scorecard

Through setting individual and department target, Wicresoft can ensure the Finance, Satisfactory, Process and Growth result..

ITIL System

Wicresoft implement the high IT service management standard - ITIL, in Wicresoft service platform, to ensure the service quality.

Six Sigma

Wicresoft use Six Sigma Quality Management System to approach the consistent and high quality service, and satisfy clients.

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