daniel marks resume
TRANSCRIPT
DANIEL JAMES MARKS511 S. Bryan Cir
Brandon, FL 33511317-626-2992
CORE COMPETENCIESWork Ethic / Leadership / Detail Orientation / Customer Relations / Project Planning
EMPLOYMENTPilot Freight Services
January 2000 – January 2016
SENIOR OPERATIONS MANAGERAugust 2011 – January 2016Memphis, TN
SummaryOversaw the operations of a top 20 company within the Pilot network. Grew revenue from the lower third of the company to the top third which accounted for tripling station revenue monthly. Worked with the sales force on outside sales to foster a new customer base and followed working directly with new and current clients to maintain and grow the business relationship.
Average Station RevenueDecember 2015: $850-900K/MonthAugust 2011: $300-350K/Month
Responsibilities Operations Management
o New Hire Recruitment, Onboarding, Training, Development, Management, Promotions, Terminations
o Inbound/Outbound Operationso City/Over-The-Road Dispatcho Warehouse/Distributiono Accounts Payable/Accounts Receivable
Business Development/Account Management o Qualify Incoming Businesso Co-Lead on Outside Sales Presentationso Finalize Pricing Tariff Agreements
Security and Compliance Administration o Transportation Safety Administration (TSA)o Department of Transportation (DOT)
o Federal Aviation Administration (FAA)o Occupational Safety and Health Administration (OSHA)
Accomplishments Oversaw hiring and staff training Managed client accounts monitoring on-time performance Oversaw quoting and shipment rating. Prepared client specific tariff pricing Worked directly with vendors to procure spot rate and local pricing Fostered account relations as point of contact for local and national account customers
OPERATIONS MANAGERJanuary 2007 – August 2011
Indianapolis, IN
SummaryWorked with station manager to oversee workforce of a top 10 grossing company within the Pilot network. Handled day to day operations overseeing shipment status, billing preparation, and client relations
Responsibilities Operations Management
o Inbound/Outbound Customer Serviceo City/Over-The-Road Dispatcho Outbound Operationso Warehouse/Distributiono Accounts Payable/Accounts Receivableo New Hire Training and Continual Development
Account Management o Qualify Incoming Businesso Quote and Negotiate Pricing
Security and Compliance Administration o Transportation Safety Administration (TSA)o Department of Transportation (DOT)o Federal Aviation Administration (FAA)o Occupational Safety and Health Administration (OSHA)
Accomplishments Oversaw new hire training Assisted on Outside Sales Calls Managed client accounts to monitor on-time performance Oversaw quoting and shipment rating
INTERNATIONAL OPERATIONS AGENTSeptember 2005 – January 2007
Indianapolis, IN
SummaryHandled Import/Export shipping for customer base. During my time we handled top tier volume throughout the company system.
Responsibilities Operations Management
o Monitor Active Shipment Status (Pick-Up, Transportation, Delivery)o Trace and Track Locationo New and Existing Customers
Business Development/Account Management o Co-Lead Sales Presentation Effortso Qualify Incoming Businesso Quote and Negotiate Pricing
Security and Compliance Administration o Transportation Safety Administration (TSA)
BILLING SPECIALISTJanuary 2000 – September 2005
SummaryOversaw account billing of all local and national accounts from the station level. Handled billing adjustments and payment collection issues
ResponsibilitiesAccounts Payable/Accounts Receivable
Accomplishments Managed client accounts to monitor on-time performance Oversaw quoting and shipment rating
EDUCATIONUniversity of Memphis
REFERENCESAvailable Upon Request