CONTACTS

+971-504945257

danythomasrocks@gmail.com

PERSONAL

Nationality

Indian

Marital Status

Married

D.O.B

19th Dec 1989

P.G Diploma inHospitality

A passionate, dedicated and focused hospitality professional. Experience in management of numerous bespoke Food & Beverage outlets. Achieving business goals with exceptional customer satisfaction. Excellent

management leadership. Relish new challenges.

KEY RESPONSIBILITIES

Dany Thomas

EXPERIENCE

EDUCATION

• Manages the Restaurant to meet or exceed standards in service, food quality, safety, andcleanliness.

• Have a very good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests and to train colleagues on them.

• Oversee and manage shifts effectively to ensure a smooth and effective overall operation by guiding colleagues on and personally involving in all required aspects of the sequence of service.

• Provide direction and support to all outlet colleagues at any time, particularly during theoperational hours.

• Identify departmental learning and development needs for all colleagues of the restaurants and share those with the outlet manager.

• Supervise and coordinate that all outlet equipment and utensils are kept in good conditions by proper day to day handling of all applicable utensils and by assuring that side duties are carried out as assigned.

• Checking in advance on manning levels and other parameters affecting shifts on a daily basis.

• Support the restaurant manager when required to train colleagues in accordance with the applicable standards and policies.

• To ensure cashiering is carried out properly by the team and daily cash and credit collections are in order and submitted to accounting after end of shift.

• Handle effectively any kind of guest complaints being verbal or written. More severe guest complains will be reported to managers without fail.

• Assist the hostess regarding bookings and table allocation.

• Constantly identify areas for improvement in service and food and beverage quality through guest comments, comment cards and guest incident reports and share observations and recommendations with the outlet manager.

• To respond pro-actively to guest inquiries, ensuring that appropriate action is taken in the absence of the manager in charge.

One & Only Royal Mirage, Dubai, UAE

Captain (Jan 2016- Till Date)

Management. Diemensional

International College , Singapore (2012)

B.Sc. Hotel Management& Tourism, IEC, Cochin, Kerala

(2008-2011)

One & Only Royal Mirage Accomodation.

Hospitality 5 Star Hotels

Luxury Resorts

Financial Revenue Reports

Revenue Forecasting Capex

Languages

English

Hindi

Malayalam

The Fog Resort, Munnar, Indai

Captain (2014 Oct 25th – 2015 Oct 31)

• Worked as F&B Captain.• Schedule dining reservations, group reservations, arrange parties or arrangements for diners.

Dream Hotel, Kerala, India

F&B Associate

• Worked as F&B Associate in In-Room Dining.• Schedule staff for smooth operation and training.

Windows 7/8/10

Microsoft Office.

Micros | P.O.S

Travelling

Cricket

Football

RR Group of companies, Singapore

F&B Associate

• Worked as F&B Associate in All Day Dining Restaurant and Banquets.• Schedule dining reservations, group reservations, arrange parties or

arrangements for diners.

Train The Trainer | Coaching With Style | Service Recovery | HACCP Awareness & Basic Food Hygiene

| First Aid | Fire Fighting Training

Available upon request.

EXPERIENCE

INTERESTS

SKILLS

CERTIFICATES

REFERENCES

IT

Tamil