data analytics & key performance measures · 2017-07-26 · transforming your organization...
TRANSCRIPT
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DATA ANALYTICS & KEY PERFORMANCE MEASURES
May 16,2017
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Your speakers
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Mike D’Agostino Manager mike.d’[email protected] 913.302.3368 Mike is RSM’s national Business Intelligence lead for higher education. He specializes in Business Intelligence, Data Warehousing, and Database Administration. He has participated in the architecture and development of many custom data warehousing and business analytic solutions.
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RSM overview
On October 26, 2015 McGladrey LLP changed its name to RSM US LLP and united with fellow firms in its global network under the common brand – RSM
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Our focus is to serve every client, every day, to the
best of our ability.
Our Firm
RSM US LLP is the leading provider of audit, tax and
consulting services focused on the middle market,
with more than 9,000 people in 86 offices
nationwide. We are a global CPA with more than
38,300 people in over 120 countries.
For 90 years, RSM has served as the first-choice to
middle-market leaders. Our core values—respect,
integrity, teamwork, excellence and stewardship—
are the foundation of how we interact with clients and
each other. We take pride in being accessible to our
clients and proactive with our counsel.
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Attendee Introductions
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Name
Job title
Experience with Business Intelligence tools
High, Medium, Low/None
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Agenda
• Situation and problem - 30
• Technology landscape – 35
• Implement an analytic platform – 45
• Keys to success - 20
• Case studies/demos - 40
• BI Trends – 10
• Questions and Answers – 10
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Audience Question # 1
• How are the reports you use created?
− BI tool
− Auto generated static report
− Manually created in Excel/Access
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SITUATION AND PROBLEM
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Business Intelligence vs. Data Warehousing vs. Decision Support vs…
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Making Sense of it all
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Business intelligence is about empowering organizations to truly
leverage their data as an organizational asset to foster innovation,
drive organizational excellence and create competitive advantage
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The challenge - typical situation
While most organizations have a wealth of data, they only use a portion of it in their decision making process
Social Media
Emails
Financial Data
Access DB’s
Sensors
Excel
Parking
Web
Facilities
HR Data
CRM Student Data
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The challenge - typical situation
Many do not have the ability to effectively and efficiently transform their raw data into actionable information
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The challenge – the impact
The result of a disjointed data eco-system can have a significant negative impact on organizations
Conflicting answers to the same question
Different definitions for the same data element or calculation
Timing differences
Data quality issues
Less than optimal decision-making
Inefficient operations
Lost productivity
Unsatisfied customers
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A silo’d data environment can lead to and result in
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The challenge - indictors
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Transaction systems not integrated
New software implementation
Current reporting not “actionable” (not timely)
Reporting and analysis requires a significant manual effort
Known data integrity issues
Conflicting reporting
Failed or stalled analytics initiatives
There are certain indicators that business intelligence solutions can be beneficial to an organization
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The challenge
Timely
Relevant Accurate Actionable
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• State funding has decreased significantly
• The US government is scaling back funding for university-based research programs
• Declining traditional enrollments
• Shift in modality
• Net tuition rates are rising as both need and merit aid programs diminish and families are left with a larger fraction of the bill
• Limited ability to scale (up/down) the cost of instruction
Situation
• Higher Education decision makers are being forced to evaluate the efficiency and cost structure of their institution to cope with the industry’s changing landscape
Problem
The challenge – higher education
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The solution – BI approach
RSM’s business intelligence approach provides the framework to turn an organization’s raw data into the actionable information
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Data In – Data foundation
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Transforming your organization requires a trusted analytics base
The approach to building a solid data foundation centers
− Extract the data from the authoritative source
− Transform the data from disparate sources into an integrated view that
is easily understood by the data consumers
− Load the data into a structured data model
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Data Out – reporting, analytics and information delivery
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Driving organizational excellence, competitive advantage and
proactive decision making
The approach to building a solid data foundation centers
− Determining the focus of the reporting and analytics required to
support your business goals
− Understanding the preferred information delivery methods of
your data consumers
− Selecting the appropriate enabling technology that balances
your required capabilities with total cost of ownership
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Data managed – strategy and data management
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Managing your data as a strategic asset for competitive advantage
and organizational excellence
Leveraging organizational data for a
competitive advantage and
organizational excellence centers on
three main concepts
• Defining a data strategy
• Establishing a pragmatic data
governance framework
• Implementing a flexible data and
technology architecture
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The solution – BI approach
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TECHNOLOGY LANDSCAPE
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Gartner Magic Quadrant
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Tableau
• Highly interactive and intuitive visual-based
exploration
• Customer experience and operations
• Advanced analytics
• Flexible deployment options
− Tableau Online
− Tableau on-premises
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Tableau - Video
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Qlik
• BI Leader for 7 years in a Row
• In-memory engine and associative data
model
• Multiple products:
− QlikView
− QlikSense
− Nprinting
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Qlik – QlikSense Video
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Qlik – NPrinting Video
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Power BI
• Continued investment
• Ease of use plus complex analysis
• Active community
• Advanced analytics
• Price ($9.99 per user/mo)
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Power BI - Video
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Power BI - Video
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How to Choose
• Requirements, Requirements, Requirements
• Leverage existing investigates
• Determine technology skill sets
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IMPLEMENT AN ANALYTIC PLATFORM
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How to start
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Create project charter
Determine stake holders
Gain support from leadership
Establish cross-functional, knowledgeable
teams
How to start
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How to start
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Ac
tivit
ies
Discovery Phase Analysis Phase Design Phase
• Interview key reporting and process
owners
• Review existing documentation
• Review reporting requirements
• Review existing reports
• Review existing key performance
measures
• Analyze data collected and determine
key elements
• Analyze origins of data
• Assess technology used within existing
processes
• Assess current mix of manual versus
systematic processes
• Evaluate gaps in current reporting
requirements
• Evaluate gaps in key performance
measures
• Analyze integration of additional
reporting processes
• Translate the requirements into a
conceptual model
• Framework development
De
live
rab
les
• Discovery summary document
o Key / common data elements of
reports
o Key reporting definitions
• Requirements summary document
o KPI/Measure template
o Security
o Technology/tools
o Refresh schedule
• Data Model
• Implementation plan
Ex
ec
uti
on
Project and Change Management
Design Analysis Discovery KPI Reporting
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Activity – KPI/Measure matrix
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• Complete 3-5 KPI/Measure lines on the template
• All columns in RED are mandatory
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Activity - Example
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Academic Gross Margin
Student Type (Rate) X Credit Hours
Gross Tuition
- Institutional Aid - Refunds + Course Fees
Net Revenue
- Instructor cost by section - Non-instructor variable direct costs - Other OpEx (fixed direct costs)
Academic Department Costs
Academic Department Gross Margin
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Activity - Example
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Registrar Human Resources Finance & Acctg
Course and Student
Instructional Compensation
General Ledger/ Finance
Net Revenue
Financial Aid
Institutional Student Aid
Direct Cost Indirect Cost
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Activity - Example
• Margins by:
− Program
− Department
− Course
− Section
− Instructor
− Instructor-type
− Student
− Student-type
− Modality
• Establishes benchmark for year-to-year improvements
• Supports what-if scenario analysis
− Changes in tuition rate
− Growth / declines in student counts
− Efficiency changes (e.g. changing assumption on faculty workload)
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Table Talk
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KEYS TO SUCCESS
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Keys to success - model your data
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Would anyone build a house without
a blueprint?
• Numerous aspects to consider
• Structure:
• Foundation, framing,
roofing, siding, etc.
• Utilities:
• Plumbing, electrical, gas,
etc.
• Finishing:
• Walls surfaces, fixtures,
lighting, appliances, etc.
• Just give a spreadsheet to the
builder?
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Keys to success - model your data
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Keys to success - data quality
• # 1 reason for project failures
• 2 types of data quality:
1. Technical data quality
• Null values, data type mismatches, etc.
• A payroll date field contains “Mike D”
2. Business data quality
• Every GL record must contain a department code
• Every course must contain an instructor
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Keys to success - data governance
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Keys to success - data governance
Data governance focuses on managing data as a strategic asset
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Keys to success - data governance
Effective data governance requires well defined goals and objectives, supported by the right people, processes and technologies
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Keys to success
• Leadership buy-in
• Business project not IT
• Phased approach
• Actionable
• Dedicated liaison to oversee project success
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CASE STUDIES
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Example 1
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Data Integration: Example 1
Eastern Iowa Community College needed access to advanced analytics that
focus on student and course information. Key performance indicators include:
• Section analysis
• Student success
• Snapshot reporting
Notes
o Integration:
o Data refreshed on a nightly basis
o Includes extensive logging and automatic notifications
o Load Processing:
o Data stored in a database and excel files
o Include “snapshots” of the data
o Business Rule Application
o Remedial indicators
o Enrolled in previous and next term indicators
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Example 2
• https://vimeo.com/27060669
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Example 2
10
Data Integration: Example 1
Higher Education organization needed a data foundation that integrated Finance/Budget,
Payroll, HR and manually maintained data. Key performance indicators include:
• Budget to actual
• Payroll to position budget
• HR analysis Notes
o Integration:
o Loads data from a data base, csv files and excel files
o Integrates with SharePoint for manually maintained data entry
o Business Rule Application:
o Data entry error reports
o Data De-Duplication:
o 3 different ID for same person. School, State, Payroll
o Preventive Data Quality:
o Business Data Quality: Identifies GL transactions that contain invalid
combination of codes (Account, Department, Fund)
o Technical Data Quality: Only load records with valid dates
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BI TRENDS
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BI trends
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BI trends – governed data
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BI trends – cloud
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BI trends – advanced analytics
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BI trends – big data / IOT
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