data synergo company profile_current

8/9/2019 Data Synergo Company Profile_current

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COMPANY PROFILE


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Contents

Our Approach

Our Solutions

Contact Centre Services

Outbound services

Inbound & Other services

Our Key Clients


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Feellikeyouarelooking forahaystack?


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Orbarking upthe


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We help you manage your c us t om er l i fe cyc le

Marketin Res onders / Tele- ualification Qualified Passed to

Message Prospects

Lead sales/marketing

From m arke t ing m essag ing st age t o

c onver t ing p rospec t s int o a qual i f ied

ea c us om er


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About us

marketing and customer management requirements.

Data S ner o rovides ractical solutions for brid in the business

relationship between clients and their customers.

We improve the way your data works for you,

by providing additional intelligence and insights into

your customers, and to deliver tactical information

that can help with identifying potential leads.

Data Synergo is registered with the

Ministry of Finance, Malaysia.


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Our a roach

We employ a unique methodology to deliver the best results to you, our client

1. Understanding the business need

We take on a consultative approach in understanding your business needs at

ever sta e of the customer life c cle.

2. Tailoring the solution

Our ability to use multi channel engagement models will ensure that a solution.

3. Agent training and brand engagement

We train our agents not only in contact centre skills but also immerse them in the

c ents ran to ensure t ey cons stent y e ver to t e stan ar s requ re .


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Our a roach

4. Campaign delivery

We ensure that all our campaigns are delivered to meet the set objectives and

are managed every step of the process by experienced project managers.

5. Evaluation and enhancement

We understand the importance of evaluating the effectiveness of the campaign,

and will introduce new efficiencies in the process, even during the course of thecam ai n. We act roactivel to deliver im roved business erformance.


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Our Solutions

t m r i iti n

Customer servicing

Customer retention


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Our services

Because each customer is e uall im ortant at ever sta e of the customer life

cycle, we can support various programs via a multi channel approach. We

are able to customise touch points and channels to garner the best results.

Our services encompass the following:

Contact center

DevelopmentDevelopment ofoffering

Data capture

Fulfilment CRMCycle

SalesSales

TargetingTargeting &Marketing

SuperiorSuperiorexperienceexperience

Retention &Retention &Win BackWin Back


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Contact Centre Services

Our contact center can support multiple programmes, and

multiple channels, depending on the objectives of the

programme.

Outbound Solutions

Lead Generation

Inbound Solutions

Customer Information & Services

Marketing campaign follow up

Event registration and follow up

Feedback Handling

Data Profiling

List Scrubbing


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Outbound services

Lead Generation

Making outbound calls to contact an identified target group for promotional or

marketing based events or sales lead generation Appointment setting

etting appointments or sa es

Marketing campaign follow up

Event registration and follow up

Surveying

Executing market research, surveys and polling

List building / appending

List Scrubbing

to verif and u date customer information database


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Our ke clients


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an you

, :

T: +603 7805 1978

E: [email protected]


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Confidentialit Statement

The information, concepts and ideas contained in this document are confidential and are the proprietary

information of Data Synergo Sdn Bhd. We provide them to you for the sole purpose of enabling you to

evaluate our offering.

This document is submitted on the understanding that you will maintain the contents in the strictest confidence

that you will not disclose the said information, concepts and ideas to any third party, without the consent of

Data Synergo Sdn Bhd. And that you will not disclose the contents or any part of them to anyone other

than those within your organizations who have a need to know them.

Data Synergo Sdn Bhd reciprocally acknowledges that all information received from you for the

preparation of this document is confidential and shall not be used for any purpose other than the

preparation of this document. And that it shall not, without your consent, be copied to or circulated amongpersons other than those employed by Data Synergo Sdn Bhd who have a need to know.

data synergo company profile_current

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