Company Overview

Service delivery.Datacentrix has the bestteams and leading monitoring and support systems to ensure the delivery of consistently high levels of service to our customers all of the time.

Best partnerships. Relationships with our staff, leading technology partners, customers and stakeholders are the bedrock of the company. Our top accreditations and technical certifications support the delivery of best-in-class technology solutions and services.

Relevant and competitive. Datacentrix delivers a holistic value proposition, delivering complex integrations between technologies to keep our customers relevant and competitive in the face of continuous change.

Innovation.Our advanced, flexible solution design and implementation responds to our customers’ unique business requirements, helping to drive their performance and growth in a measurable and sustainable way.

SERVICEDELIVERY

PARTNERSRELEVANT INNOVATION

Datacentrix is an integrated, service-orientated ICT systems provider that operates across the entire information value chain. The company's broad, mature portfolio, its proven execution capability and value-driven strategy reinforce its position as one of the top ICT players in the local market.

Datacentrix, with our quality execution, specialised skills, partner collaboration and deep technology expertise, offers our customers a more holistic value proposition, delivering complex integrations between technologies to keep our customers relevant and competitive in the face of continuous change.

The company is a level Two (AAA) B-BBEE Contributor, with 125% procurement recognition.

Broad, mature portfolio

Datacentrix designs, builds and supports complete information systems that drive customer’s business strategy and performance forward into the digital age.

The company operates through three internal divisions: † Managed Services† Technology Solutions† Business Applications

Technology Solutions division

Datacentrix is a provider of integrated technology systems, innovative solutions and quality services. The company's technical excellence and highest partner accreditation's ensure that customers enjoy a professional experience with a passionate team. Our integrated offering encompasses a cutting-edge technology component that helps our customers drive their business strategies forward.

† Data centres: End-to-end infrastructure, including (IaaS). Our Certified Data Centre Professionals (CDCPs) are qualified to design and build high-availability, flexible, safe and efficient mission-critical data centre environments for existing and new sites.

† Compute platforms: Leading technology, from the smallest entry level server, to x86 and mainframe technologies. Our tier-one vendor relationships allow us to design and deploy customised, future-proof solutions that will quickly payback the best possible business value.

† Storage solutions: Comprehensive storage solutions to manage all your data requirements – from high performance flash and disk primary storage, through private, public and hybrid cloud solutions, to backup and recovery systems – keeping your business running optimally while reducing risk.

† Security: End-to-end security solutions for the monitoring, assessment and defence of our customers' information assets. Our objective is to achieve complete confidentiality, data integrity, information availability, accountability and assurance for our customers.

† Networking: End-to-end connectivity solutions. As an enabler of modern communications, our networking team designs, installs, operates and manages high-performance, secure networks for our customers, delivering business efficiencies, increased performance and excellent, consistent user experience.

† Unified communications: Advanced communications solutions that focus on videoconferencing, layer 2 and 3 networking and telecommunication infrastructure (VoIP) across our customers' businesses. These total communications solutions involve securely accessing and sharing video, data and audio on the desktop, on the road and on-demand, as well as right sizing and optimising the network to do so.

† Mobility: Innovative solutions and technologies to protect the data that is accessible by devices, including all user identity information, as well as providing customers the ability to mitigate regulatory or business governance.

† End user computing: Customised product rollout, support and maintenance solutions, product mapping and financing solutions, complete asset and mobile device management, as well as network security access management and application virtualisation to help customers simplify the management of their end user computing environment and mobile devices.

† Renewable energy: End-to-end solar photovoltaic (PV) systems involving both rooftop and ground-mounted solutions that are customised and engineered according to specific customer needs.

† eLearning: Datacentrix offers a total solution that involves the use of technology in classrooms to support the teaching and learning process. The solution spans ICT infrastructure and software, storage, hosting and networking, support services, teacher training and classroom equipment.

† Converged infrastructure (CI): Data centre management that minimises compatibility issues between servers, storage systems and network devices while reducing costs for cabling, cooling, power and floor space. A converged infrastructure can be implemented with a CI reference architecture, with standalone appliances or with a software-driven hyper-converged approach.

Business Applications division

Datacentrix enables organisations to take better advantage of the information that is constantly being created, manipulated and stored in their ICT infrastructures through three focus areas:

Enterprise information management (EIM): The EIM business unit ensures that customers gain better business insight, create a more positive business impact, increase process velocity, reduce risks relating to information governance and address information security concerns. A well-designed EIM strategy empowers companies to unleash the full power of their information resources.

† Enterprise Content Management (ECM)- Records Management

† Business Process Management (BPM)† Customer Experience Management (CEM)† Information Exchange (IX)† Discovery† xECM for SAP † Vendor Invoice Management (VIM)† Employee Folder Management (EFM)

Enterprise resource planning (ERP): Datacentrix helps customers to maximise the advantages that an effective ERP system provides, integrating myriad business processes that save time and expense, enabling faster, more accurate decision making and ensuring the visibility of data across the organisation.

Professional services: Our professional services enable the conversion of data, sourced from across an organisation using multiple applications and disparate systems, into meaningful business information using a single managed view of customers, processes and business partners, which can be used by non-technical managers to make informed, systematic decisions that support business growth and success.

† Application Management (AM)† Insights (BI and Analytics)† Project Portfolio Management (PPM)† System integration† Application development† Software Asset Management (SAM)† Mobile development† Enterprise asset management (EAM)† Customer relationship management (CRM)† Supply chain management (SCM)† eCommerce

Managed Services division

The Managed Services division offers end-to-end managed services, always-available monitoring and support and innovative cloud services. Datacentrix' engagement approach and service delivery model ensures that you spend your time growing your business.

† Service desk: An always-on, centrally managed service solution, providing customers the ability to rapidly report any IT incidents and quickly resolve issues.

† Internet services: ‘Always fast’, ‘always reliable’ wide area networks, metro area networks and Internet services through eNetworks, an ISP and specialist network company that is wholly-owned by Datacentrix.

† Service aggregation: A vendor service framework where Datacentrix becomes the single point of accountability for all customer service issues, and the central point of contact for customer service providers.

† Managed networks: A multi-disciplined solution that combines monitoring, network management and event management (alerts and escalations) skills – culminating in the incident management responsibility via Datacentrix' Service Desk.

† Cloud services: Public and private cloud services that are immediate and put the customer in control, including 24x7 management, performance monitoring, security and always-on availability.

† Managed systems: 24x7 managed systems and administration services – specialising in Windows, UNIX and ZOS – for complex server infrastructures, databases, applications and network configurations.

† Managed entrypoint: Datacentrix secures, controls, manages and maintains all devices that a customer owns, and monitors those that is does not.

† Monitoring: Managed monitoring and control of customer network and systems infrastructure on a predictive and proactive, partial or complete basis, including all server hardware systems, operating systems, application services, databases, network devices and servers.

† Hosting: Enterprise-scale managed hosting solutions for customer applications, websites, email systems and more using our award-winning, tier III+ data centre infrastructure, with service level agreements, 99.99% network uptime guarantee and specialised security services.

† Colocation: Fully managed data centre solutions that provide high density, network-rich and secure colocation.

† Managed print and document solutions: Integrated document solutions across the document life cycle from creation to archiving.

† Security operations centre (SOC): Highly intelligent, proactive security services that provide actionable information to help customers respond to attacks faster, including advanced analytics, correlation and threat prioritisation.

† Electronic fraud management: Biometric technologies, including secondary identifiers and authentication techniques, enable organisations to guard against electronic fraud and identity theft.

† Back up as a Service (BaaS): A service that delivers copious advantages for customers' backup, deduplication, replication, and more, including flexible self-service capabilities that meet specific business demands.

† Managed talent solutions: Specialist recruitment services that offer quality permanent and fixed-contractual skills in the fields of ICT, engineering and finance.

† ICT facility services: A total solution that covers all amenities and services required to design, build and support the physical components of ICT, including reliable, quality network infrastructure, data centres and infrastructure services.

Comprehensive value offering

Deep technical expertise

Multiple-award winner with strategic vendors

Industry recognition for innovation and leadership

Company highlights

Corporate officeCorporate Park North 238 Roan Crescent, 1685Old Pretoria Road, Midrand

Tel: +27 (0)87 741 5000

Logistic centre26 Landmarks AvenueKosmosdal, Extension 11Samrand, Midrand

Tel: +27 (0)12 657 5000

Cape Town office18 Oxbow Crescent The Estuaries Century City, 7441

Tel: +27 (0)21 529 0700

Port Elizabeth office175 Cape Road Mill ParkPort Elizabeth

Tel: +27 (0)41 391 0200

East London office8-10 Winkley Street, Chesswood Office Park Block B, Berea, East London

Tel: +27 (0)43 705 8000

Durban officeGround Floor, 6 The TerraceWestway Office ParkWestville, Durban

Tel: +27 (0)87 741 9000

www.datacentrix.co.za

Proven execution capability

We continue unlocking tangible value for our customers – whether it is in the form of providing the right technology systems, business solution or delivering end-to-end managed services to a range of customers, ensuring hassle-free computing.

† Best teams, including some of the most scarce skills in the industry

† World class technology partners and top accreditations

† Superior support and services engine

† Leading edge technology capability† Complex system integration† Proven delivery capacity† National points of presence

More value, all of the time

As a value-focused technology partner, Datacentrix has evolved with the changing business and technology domains. The company's value offering is strengthened by its culture of customer centricity and underlying company values of professionalism, performance, passion and pride.

Credible, systems integration company

Partnerships

People

Systems

Innovation

Broad, mature portfolio

Proven execution capability

National points of presence