David  Gurteen:    Knowledge  Sharing:    The  power  of  conversation  David  will  be  sharing  his  vast  experience  in  the  field  of  Knowledge  Management,  with  a  focus  on  the  power  of  conversations,  as  a  way  to  the  address  challenges  of  creativity,   innovation   and   problem   solving   in   organisations.     David   will   talk  about   his   experiences   across   the   world   and   will   demonstrate   how   his  Knowledge-­‐Café  method  can  amplify  the  power  of  conversation  to  the  benefit  of  your  organisation.    David  Griffiths:    Becoming  Innovative:    What  is  knowledge  and  what  are  we  managing  David  will   be   talking   about   the   need   to   set   the   best   foundation   for   success   in  your  organisation  by  answering  critical  questions,  such  as:    What  are  we  doing;  why  are  we  doing  it;  what  is  it  we  are  trying  to  manage;  and  how  can  we  capture  it?     Stripping   back   the   jargon,   David   navigates   the   drivers   of   the   knowledge  economy   to   clearly   signpost   what   it   is   that   needs   to   be   managed   and   the  implications  for  your  organisation    Brian  Moon  (Introduction  by  David  Griffiths):    Capturing  Expertise,  or  the  cost  of  relearning  what  you  already  know  The  fact  is  that  organisations  are  faced  with  a  problem.    The  wealth  of  expertise  or   experience,   and   therefore   competitive   advantage,   resides   within   high  performers  –  what  might  be  called  “franchise  experts.”    What  type  of  trauma  do  firms  go  through  when  franchise  expertise  either  retires  or,  worse  still,  when  it  is  lost  to  a  competitor?    How  do  organisations  react  to  this  and  how  prepared  are  they   to   adapt?   Put   a   cost   on   the   operational   knowledge   lost   as   a   senior   staff  member  redeploys   from  one  role   in   the  organisation   to  another.    Put  a  cost  on  the  knowledge   lost  when  senior   staff   exit   the  organisation   through   retirement.  What  is  the  cost  of  having  to  relearn  what  was  already  known?      Brian  and  David  outline   the   strategic   challenges  and   the   tactical   response,   to  protect  what  your  organisation  already  knows.      David   Gurteen   has   over   30   years’   experience  working   in   high   technology   industries.   Today,   he  works   as   an   independent   knowledge   management  advisor,   facilitator   and   speaker,   helping   people   to  innovate  and  to  work  together  more  effectively.  He   is  the  founder  of  the  Gurteen  Knowledge  Community  –  a  global   learning  network  of  over  17,000  people   in  160  countries.     Community   members   receive   his   free  monthly  Knowledge  Letter  that  is  now  in  its  11h  year.    David   publishes   the   Gurteen   Knowledge   Website   –   a   resource   website   that  contains   book   reviews,   articles,   people   profiles,   event   calendars,   inspirational  quotations,   an   integral   weblog   and   more   on   subjects   that   include   knowledge  management,   learning,  creativity  and   innovation.    He   is  a   frequent  speaker  and  facilitator  and  presents  on  various  aspects  of  knowledge  management  and  social  learning.  He  is  well  known  for  his  Gurteen  Knowledge  Cafés  and  Knowledge  Café  Masterclasses   that   he   runs   regularly   in   London   and   in   other   cities   around   the  

world.     In   June  2010,  David  won  the  Ark  Group’s   lifetime  achievement  award  for  services  to  KM  

Brian  Moon   is   the  Co-­Founder  and  Chief  Technology  Officer   of   Perigean   Technologies   LLC,   a   U.S.-­‐based  consultancy   delivering   knowledge  management   services  and  training.  A  leading  practitioner  and  researcher  in  the  field  of  Applied  Concept  Mapping,  Brian  provides  human-­‐centric   solutions   across   a   spectrum   of   knowledge  management   problems,   from   the   elicitation   and   capture  of   expert   knowledge,   to   the   development   of  organizational   learning   programs   and   tools.   Brian’s  publications  include  Applied  Concept  Mapping:  Capturing,  Analyzing,   and   Organizing   Knowledge,   and   features   in  IEEE   Intelligent   Systems,   the   Edison   Electric   Institute’s  Electric   Perspectives,   and   Theoretical   Issues   in  

Ergonomics  Science.      Prior   to   founding   Perigean   Technologies   LLC,   Brian   conducted   research   and  development   in   the   fields   of  macrocognition   and   expert   performance   for  Klein  Associates   Inc.   /   Applied   Research   Associates.   Application   areas   included  workplace   configuration   of   the   White   House   Situation   Room,   design   of  interactive   visualization   frameworks,   evaluation   of   the   cognitive   influence   of  information  technologies,  and  expertise  in  intelligence  analysis.        David   Griffiths   is   the   lead   researcher   on   the   K-­‐Net  project.     His   applied   research   pioneered   a   new  diagnostic   model   and   toolkit   for   organisational  knowledge  and  learning  process,  which  has  now  been  licensed  to  the  University  of  Edinburgh  for  use  in  the  K-­‐Net   project.     His   work   has   been   published   in  academic   and   professional   journals,   such   as:     KM  World   Magazine,   Managing   Partner,   Inside  Knowledge   and   Policing   Today.     David   has   also  written   a   commercial   report   (Ark-­‐Group,   2011)   on  redefining   knowledge   management   and   new  principals   for   better   practice,   informed   by   his  research   at   the   University   of   Edinburgh.     David   also  has   commercial   experience,  being  managing  director  of  a  University  of  Edinburgh  ‘start-­‐up’  company.    David’s  work  has  been  used  in  organisations   in   Europe,   Asia   Pacific   and   the  Middle   East;   including   oil   &   gas,  public  services;  government;  NGOs;  pharmaceutical  and  leisure.    His  work  is  now  being   licensed   to   a   Middle   East   government   to   assist   in   the   development   of  societal  knowledge  capacity  building.    His  passion  is  working  with  organisations  to  realise  the  potential  of  people  to  meet  objectives  of  adaptive  capacity  building,  innovation,  growth,  organisational  resilience  and  decision-­‐making  capability.