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Project Acronym: SMART-SPACE

Project title: ASP478

D.C 3.3

FINAL EVENT

WP n°: C

Task n°: 3.3

Author(s): Chamber of Commerce of Venice Rovigo Team

Contributors: All partners

Type: R

Dissemination level: PU

Revision: DRAFT 01

Due Date: 2020.3

Date of submission: 2020.3

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This report summarizes the results of Final Event, hold in Venice on Monday

10th February 2020.

I was a public event open to all target users to promote project results and to

boost networking among SMEs, digital providers, intermediaries and public

actors started with the pilot actions.

The project results will be spread through n.3 external events (hopefully they

won’t be cancelled due to COVID-19):

10th edition of the Living bits and things 2020, March 18-20, 2020 in Portorož /

Portorose, Slovenia https://www.livingbitsandthings.com/.

XR Alpe Adria – conference which will join 4 country (IT, AU, SLO, CRO,…)

https://www.tp-lj.si/en/events/events-list/xr-alpe-adria-regional-conference-

on-vr-ar-mr-technologies-2020-02-16

PARSEC Accelerator Boothcamp – Stuttgart – 27-29th March 2020

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INTRODUCTION 4

1. PARTICIPANTS (Annex 1 attendance sheet and list of participants) 4

2. ACTIVITY STREAM 4

3. TOPICS DISCUSSED 4

4. PRESENTATIONS & SHORT SUMMARY (Annex 2 presentations) 8

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INTRODUCTION

On 10th February 2020 the Chamber of Commerce of Venezia Rovigo organized the Smart Space Final Event Project in M9 Museum in Mestre - VE. The location of the event is closed linked to the topics of Smart Space project: the exhibition is almost completely “immaterial” and consists of videos, graphics, multimedia installations, and interactive & VR immersive experiences. Traditional place, as a museums, catch the knowledge on smart digitalization to develop a different way to create culture and making business. The Museum is the final outcome of digitalisation processes provided by SMEs, national and transnational.

1. PARTICIPANTS (Annex 1 attendance sheet and list of participants)

There were 47 participants: N. of SMEs 22, N. of Regional Public Authorities: 2, N. of Business Support Organizations: 7, N. of Higher Education and Researches: 3, N. of Project Partners: 13 Participants from Alpine Space countries and outside the Veneto Region 8 (Bulgaria enclosed)

2. ACTIVITY STREAM

Overall Smart Space project presentation Session 1: digital transformation of business processes and necessary investments required to them Session 2: presentation of results from each country highlighting the performance

registered among SMEs, intermediaries and policy makers; Best practice brochure presentation Presentation of AS digital innovation hub platform, services and main

actions for its durability

3. TOPICS DISCUSSED

The presentation of results then activated the discussion on the following topics:

How to use the ERDF founds to increase digitalization in the SMEs? The discussion revealed the importance for SMEs of carrying out a digital maturity analysis before requesting grants and identifying the most

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suitable suppliers with the support of qualified business support organizations (or intermediaries). Access-to-finance conditions for the digitalisation of SMEs is an important issue but the propensity to digitalisation and digital maturity of SMEs is not only affected by financial factors but also by non-financial factors such as knowledge and ambition to digitalise. It emerges also the crucial role of digital innovation hubs as key enablers in the wider ecosystem in supporting the digitalisation of SMEs.

Which kind of services are suitable to support micro and small businesses, considering the lack of knowledge in terms of dedicated employees to implement digitalization? At this regard the AS digital innovation hub platform is representing the entry point to a powerful interregional network of innovation stakeholders, that will benefit from a set of tools and services conceived to support Policy Makers, Intermediaries and SMEs in undertaking the digitization path and increase the competitiveness of the Alpine Space area. The platform groups together powerful interregional network of innovation tools and stakeholders able to enhance the cooperation of the Alpine Space manufacturing innovation ecosystem and to strengthen and support SMEs in the Digital Innovation Processes in order to increase their competitiveness. Open innovation means transforming something that exists outside the company and that is perfectible, in the sense that it can be adapted to the needs of a particular organization.

The expert on digital strategies, Giulio Xhaet, presented the distinctive features of “digital natives” compared to “digital immigrants”, to explain the importance to recognize where and how each entrepreneur can work to implement knowledge and familiarity on digitalization among his employees. The main concept was: the innovation isn’t only technicality and specialization, it needs changing and non-univocal transversal skills and abilities. This requires an open mind, a sort of curiosity and freedom of "contamination" among different economic and scientific fields.

Through the expert Francesco De Marzi - Digital & Lean Workforce Manager for Europe for Electrolux, the discussion moved to Alpine Space manufactory system. The point of view of an internationally renowned company, which also works in the AS area, was an opportunity to show the backstage of complex digital transformation processes in the production and distribution chain. Once again, the interest of participants focused more on aspects related to human resources than

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on technologies in the strict sense and on the different rate of growth of human skills compared to innovation. The former have a slower growth curve not only linked to the ability to understand how to use a new technology, but due to the psychological rigidities in the use of digital technologies.

The project activities, carried out during the pilot actions, involved:

- More than 40 business support organization - More than 20 local public authorities and 20 regional public authorities - N. 4 national public authorities - More than 400 SMEs

It was also presented the main outputs reached: 330 hours for training courses, 282 participants involved, 43 self-assessment (14 Italy, 12 Austria, 12 Germany, 5 France) for a total of 15% of trained intermediaries. Over 100 intermediary organizations’ employees/consultants involved in cross-actions fertilization, by mutual exchanges of ideas and scientific and technical methods. Partners speeches Auvergne Rhône-Alpes Entreprises- Sara Maiez-Tribut (France) AFIL – Associazione Fabbrica Intelligente (Italy) Austria Wirtschaftsservice GesmbH (Austrian) Chamber of Commerce Venezia Rovigo (Italy) Veneto Region (Italy) CSP Innovazione (Italy) ITG - Innovationsservice für Salzburg (Austrian) Technology Park Ljubljana (Slovenia) The partners from France and Germany in particular, had some problems due to unfavourable weather conditions. The event ended with a networking dinner that allowed all present to share their experiences, promote ideas of collaboration between different realities and allow possible transnational collaborations.

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4. PRESENTATIONS & SHORT SUMMARY (Annex 2 presentations)

Speaker: Roberto Sandrini – CCIAA VE RO

Overall project activities and result presentation.

Main outputs reached: 330 hours for training courses, 282 participants involved, 43 self-assessment (14 Italy, 12 Austria, 12 Germany, 5 France) for a total of 15% of trained intermediaries. Over 100 intermediary organizations’ employees/consultants involved in cross-actions fertilization, by mutual exchanges of ideas and scientific and technical methods.

Speaker: Luca Nuccio – AFIL Communication and Marketing Manager

SMART-SPACE Platform presentation: a One-Stop-Shop platform with a set of common instruments and tools.

SERVICE FOR SMES: link to Digital Maturity Assessment tools; Communities of practice from other European regions; Support in implementing a Digital Action plan;

Training and financial instruments to invest in digitalization.

SERVICE FOR INTERMEDIARIES: tool for accessing a fast training to understand the key features of Industry 4.0, a benchmark of best practices and link to potential communities active in digitalization from other European regions of Alpine Space area.

SERVICE FOR POLICY MAKERS: sharing and learning on best practices connected with Alpine Space policy makers for new digitization actions to support your Region in the industrial digital evolution. Increasing the capacity to exploit existing resources for cooperation and relevant funding instruments, to build European cooperation on this subject and have the opportunity to share with other policy makers.

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Success Story: Elettrotecnica ROLD: Leader in the field of components for household appliances, Elettrotecnica ROLD is an family-owned SME funded in 1963. The company, supported by AFIL, developed Rold SmartFab, a "ready to use" platform, able to connect people, machines and information.

Speaker: Sara Maiez-Tribut- Auvergne Rhône-Alpes Entreprises

Success case in Auvergne Rhône-Alpes: Technax provides customised machines. It is specialized in welding (resistance, ultrasonic and laser), brazing (resistance and induction) and compacting assembling processes. They benefited to Eval'industrie 4.0. This program allowed to assess their maturity concerning digitisation and Industry 4.0 and to identify the main actions to implement to reinforce their evolution toward the Industry 4.0.

Speaker: Lisa Rothfuß - bwcon GmbH

Data based business models: main results from the pilot action in Germany

Through servitiziation in connection with data companies have the potential of: Continuous Cash Flow

Customer relationship

Competitiveness

Developing new markets

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Speaker: Patrizia Reddi CCIAA VE RO

SMEs digitalization in Veneto area

The activities started to promote focused workshop from familiar maters (for instance e-Gov services: digital invoicing, digital signature, digital identity) to the enabling technologies. The entrepreneurs asked for concreteness, a common language and peer comparison opportunities. It was planned a pilot action named SMART DIGITAL CAMP as a process in 3 steps:

1. Workshop “brief generation canvas”

2. Call 4 digital providers

3. Digital Camp

Success Story:

OASIS is an innovative Startup was born from the passion and experience of professionals involved in promoting and enhancing local cultural heritage traditional and not. The participation at the "Smart Digital Camp" generated new ideas on how to better approach online communication and enriching it by innovative technologies like virtual and augmented reality.

Speaker: Ferdinando Ricchiuti e Carola Grossi - CSP Innovazione nelle ICT

Piedmont Success Case

EURIX was founded in 1990 with the idea of providing innovative technological knowledge.

The challenge for EURIX – EUROPEAN UNIX – was to introduce UNIX to the world of industry.

The next step was to present itself as a “System Integrator“, that is, a company capable of connecting heterogeneous systems, conforming existing products to the needs of the Customer.

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Speaker: Christina Koch - Austria Wirtschaftsservice GesmbH

Good Practices and success case

Digital Bootcamp for SMEs: Event to assist SMEs with digitalizing their marketing activities and Call for SMEs to apply for the participation of this one-day workshop. Jury chose six companies to work on digital marketing strategies together with experts

Success Story: LUFTTRITT an Industrial design company

Main challenges: visibility, handling inquiries quickly, marketing

Support at boot camp: three digitalization experts as well as aws shared tips and valuable know-how regarding the professional implementation of a new website for the product by using hands-on examples from successful start ups

Speaker: Fiorenzo Cazzato – Veneto Region

Smart Space Strategy

The Smart Space path has shown until now that there could be many potentialities for the digitization of the Alpine Space through the continuation of the collaboration of the project partners, especially considering an enlargement of their number.

The Alpine space area is inserted in a complex system of regional, national and European initiatives to improve industry digitization. Due to this variety of projects and strategies about digitization and Industry 4.0, it is important 1) to integrate and coordinate the existent efforts, especially the fragmented initiatives in Regions; 2) to solve the difficulties of a transnational approach; and 3) to strengthen a shared and sustainable model at the Alpine Space level.

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Speaker: Sara Maiez-Tribut- Grand E-Nov

Impact on Regional policies

SMART SPACE has a direct impact on Regional policies:

-Set up regional plans on IA and cybersecurity

-Pave the way to setting up of a regional DIH

-Partnership with the Vanguard Initiative.

Market survey in Smart space confirmed that Grand E-Nov has to focus efforts on:

Attractively of talents and training programs to facilitate digitalization in traditional industries.

Identification of services with high added value: identification of ICT providers, integrators and deployment of services in the industrial companies

25 SMEs benefit from the expertise acquired in Smart Space.

Speaker: Rainer Steindler, ITG –Innovationsservice für Salzburg

Cyber security & Messermacher Kappeller

Industry: metalprocessing

-All processes in the company were questioned.

-The needs and desires of the customers were clarified.

-It was determined that the manual production must be maintained but the benefits of a small series should be used.

-An online configurator has been defined that visually and intelligently supports customer service and integrates the customer data into the company.

-The production process was improved by using robots and automated simple activities without reducing the craftsmanship quality.

-Currently, the reorganization of the processes is still in progress or is partially validated.

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Speaker: Aleš Pevc –Technology Park Ljubljana Ltd.

Success Story: Tolar#

It was supportede with organizing the connection through conference where was exposed to the policy actor and other stakeholders the needs of building for next generation of European Blockchain Services Infrastructure

Speaker Giulio Xhaët, partner Newton Spa

The importance and advantage of digitalization

Digital disruption models: Uber, Facebook, Alibaba and Airbnb common features

Focus on Data managing and Human Recourses: digitalization doesn’t mean less human work, if on one hand the IoT, AI, robotics will reduce the traditional way to work, on the other hand we will assist on return on human capital.

The 65% of children who start primary school will do a job that does not exist today!

Speaker: Francesco De Marzi - Digital & Lean Workforce Manager per l’Europa Electrolux

Factory digital transformation in EU

Digital Ambassadors community guarantee a support pear to pear: employees are traditionally trained and coached by Digital Ambassadors to face not only technical issues but psychological too.

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