Dealer Plate Management

• Initial plates• Plate limits• Additional plates• Plate renewals• Plate approvals• Payment Processing • Plate Fulfillment

Applicant Licensing

• Complete application • Submit application• Process payment • Reviews & approval• Assignment of Dealer Number

• Schedules• Renewal Notices • Renewal Applications• Approvals• Payment Processing

Dealer Renewals

Dealer Amends• Receipt of Request• Change request Review• Change request approval• Update Dealer information

Examinations - Investigations

Compliance

Enforcement

• Online Portal – Self Service

• External User Account Mgt.

• Dealer Licensing & Plate Mgt.

• Workflow

• Financial Distribution

• Online & Credit Card Payments

• Document Management

• Email Communication

• Report & Search

• Role Based Security

• Configurable Dealer Mgt. – Admin/Status

Consumer Complaints

Information Exchange

High Level Conceptual Scope

Case Mgt.

Online Web Service Capabilities - Self Service

Applicants Online Capabilities

1. Create and maintain an on-line account

2. Complete initial dealer license application

3. Save and retrieve incomplete applications

4. Submit applications when complete

5. Pay the non-refundable application fee

6. Pay with Credit Card (s)

7. Inactivate an application

8. Re-instate an application

9. Check application status

10. Submit required documents

Valid Dealer Online Capabilities

1. Create and maintain an on-line account

2. Complete renewal applications

3. Save and retrieve renewal applications

4. Request additional plates

5. Report lost, stolen or destroyed plates

6. Request an offsite Permit

7. Pay fees

8. Pay with Credit Card(s)

9. Submit address and/or ownership change

10. Update general information ( email, phone etc.)

11. Submit required documents

2

Consumers Online Capability

1. Submit Online Complaint2. Dealer Search (standing, general information)3. Public Records

20+ Self Service opportunities were identified