December 20, 2010

Honorable Mayor and City Council Members:

I am pleased to present the City of Garden Grove’s Fiscal Year (FY) 2009-2010 Performance Report. This report highlights the noteworthy accomplishments of each of the City’s departments during the last fiscal year. The report is intended to assist in the evaluation of the City’s short and long-term goals, and to demonstrate our commitment to providing the highest quality of service as efficiently and effectively as possible.

The ongoing effects of California’s recession continued through the fiscal year. Since the economic downturn began in 2008, the City has seen a decline in revenues creating a substantial structural budget deficit. To address the effects of the financial crisis, the second year of the City’s 3-Year Fiscal Plan was implemented along with additional reductions to address larger than anticipated revenue losses. These measures included postponing salary increases through adjustments in all employee contracts, the elimination or defunding of 46 vacant positions including early retirements, a continued hiring freeze, and an overall reduction of expenditures. Implementation of these strategies has allowed the City to maintain fiscal stability while also preserving high levels of service to the community.

Despite the difficult economic situation, our focus remained on achieving the City’s core mission of providing responsible leadership and quality services. Correspondingly, numerous successes were realized. In August, the new Buena Clinton Youth and Family Center opened. This $2.4 million, grant funded facility provides residents with family counseling, youth education, recreation, leadership programs, and parent advocacy.

The Public Works Department continued to implement infrastructure improvement projects throughout the City. Completion of the first phase of the Yockey/Newland storm drain will significantly reduce flooding in the southwest area of the City. The $1.3 million Katella Avenue/Dale Street water improvement project has relieved fire flow capacity deficiencies along Katella Avenue and Dale Street. As part of the City’s Sewer System Management plan, over $3 million was expended to relieve capacity deficiencies in various high priority areas of the City. Major street improvement projects were completed including two important grant funded projects, the Harbor Boulevard Street Rehabilitation and the Central Garden Grove Street Overlay, utilizing over $2 million in state and federal funds.

FY 2009-2010 Performance Report December 20, 2010 Page 2 Other achievements included the opening of the City’s first community garden; construction of two new skate spots, complete with ramps, located in Garden Grove Park and WestHaven Park; replacement of over 1,300 regulatory, warning, and street name signs to enhance nighttime and foul weather visibility; and the award of over $8 million in federal and state funding for traffic safety ($240,000), fire equipment and education ($150,000), and transportation improvements ($7.6 million). Finally, several key development projects will strengthen Garden Grove’s economic base. The Century Village, a 53-unit townhouse development at the northwest corner of Taft Street and Century Boulevard, will bring attractive contemporary housing, extensive street improvements and property tax revenues of up to $200,000 a year to Garden Grove. Models are anticipated to open in spring 2011. An agreement for the development of a Great Wolf Lodge water park resort in Garden Grove’s InternationalWEST resort area was signed. This exciting and important project will include a 600-room hotel with its own attached water park and a 10,000 square foot restaurant pad. Approximately, $8 million per year in tax revenue for the City and up to 600 construction and permanent jobs will result from the project. Considerable progress was also made toward development of the Brookhurst Triangle site. An agreement with Kam Sang Company was approved, proposing 600 housing units and 80,000 square feet of commercial space. When complete this project is expected to generate approximately $3 million in property tax revenue for the City. Thanks to the leadership of the City Council and the commitment and creativity of our employees, FY 2009-2010 was positive and productive for the City of Garden Grove, even with the challenging economy. Sincerely,

MATTHEW FERTAL City Manager

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INTRODUCTION The organization of the City government in Garden Grove can be described as consisting of two interdependent halves. The first half of the organization provides services directly to those who live, work, play, shop, visit, and conduct business in Garden Grove. The departments that provide these services are the most publicly visible part of the City organization, and are what most people think of when they think of City services. These direct service departments are: Police Fire Public Works Community Development Community Services Economic Development

In addition, there are a number of departments which are mostly unseen by the public, but provide support services vital for the operation of the direct service departments. These indirect service departments are: City Manager’s Office Finance Information Technology Human Resources

The following pages present information on the mission of each department, its major accomplishments for Fiscal Year (FY) 2009-2010, and various photographs, charts, and graphs highlighting items of particular interest.

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PART I

DIRECT SERVICES

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POLICE DEPARTMENT

The mission of the Garden Grove Police Department, through a community policing partnership, is to improve the quality of life in the City and provide a sense of safety and security to community members. The significant achievements of FY 2009-2010 for the Police Department included the following: Traffic Grants DUI enforcement is one of the Police Department’s enforcement goals. The Garden Grove Police Department Neighborhood Traffic Unit is responsible for handling DUI checkpoints, DUI saturation patrols, and making the community aware of the dangers of DUI driving. In order to fund these activities, the Department successfully obtained grants to help fund the costs. The grant funding for FY 2009-2010 was obtained through the California Office of Traffic Safety. The following grants were awarded:

o DUI Enforcement and Awareness

grant ($169,460) o DUI Mini checkpoint grant ($45,662) o Click-it or Ticket ($23,414) o Participated in “Avoid the 28” grant

activities for the county

These grants funded 14 DUI checkpoints, more than 30 DUI saturation patrols, five (5) DUI warrant service details, and two (2) DUI suspended driver’s court stings. Over 175 DUI drivers were taken off Garden Grove roadways. The grants were successful and helped make Garden Grove a safer city.

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Code Enforcement The Code Enforcement Unit is committed to working with the community in order to preserve and improve all of our residential neighborhoods. During FY 2009-10, the Unit opened 8,068 new cases, approximately 4,500 of which were related to property maintenance issues and storage of debris. The Department has a staff of only five Code Enforcement officers, who manage this type of caseload throughout the year.

BEFORE AFTER Public Safety Master Plan

Griffin Structures performed a needs assessment for the City to evaluate the expanding Police and Fire Departments. The assessment concluded the current Police Station, which was built in 1972, does not have adequate space to house officers, equipment and evidence files in one building. The primary objective of the assessment was to identify and develop a master plan for the major public safety facilities in the City. The master plan was completed in April 2010, and addresses short-term and long-term needs of both departments, and identifies a relocation plan for the Fire Department to move into newly constructed fire facilities, thus allowing the Police Department to proceed with expansion of police facilities. The project is now in the design development phase.

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POLICE DEPARTMENT FAST FACTS During FY 2009-10 the Police Department responded to 41,645 calls for service with an average response time of four minutes, 40 seconds for priority calls. Specific statistics regarding calls for service and response times are contained in the following tables.

Calls for Service – FY 2009-10 Priority 1 Immediate Dispatch Lights and Sirens Authorized

1,871 Priority 2 Immediate Dispatch Lights and Sirens NOT Authorized

8,987 Priority 3 Felony Just Occurred Crime Against Person Just Occurred Threat of Violence Lights and Sirens NOT Authorized

10,161 Priority 4 Cold Felony Reports No Threat of Violence But Could Escalate Lights and Sirens NOT Authorized

6,018 Priority 5 Property Crime Just Occurred No Threat of Violence Lights and Sirens NOT Authorized

11,100

Priority 6 All Other Low Priority Calls Lights and Sirens NOT Authorized

2,562 Priority 7 Phone Reports Abandoned Vehicles Sex and Drug Registrants

946

Total Calls for Service

41,645

Calls for Service/Response Times

FY 08-09

FY 09-10

% Change Priority Calls for Service 10,332 10,858 5.09

Non-Priority Calls for Service 31,918 30,787 -3.54

Total Calls for Service 42,250 41,645 -1.43

Average Response Time - Priority 4 m 36 s 4 m 40 s 1.45

Incoming Phone Calls 188,376 178,316 -5.34

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FIRE DEPARTMENT

The mission of the Fire Department is to provide the community with efficient, cost effective fire and life safety protection, emergency medical services, and protection from hazardous materials releases. This shall be accomplished through department-wide proactive fire programs and the utilization of private enterprise for hazardous materials clean up and disposal. The significant achievements of FY 2009-2010 for the Fire Department included the following: Citizen Emergency Response Training (CERT)

Two entry-level academies were held training 41 new volunteers to the CERT program. CERT members are able to respond to, deal with, and assist in times of disasters. Members are programmed into an automated phone recall system, which is triggered from the City’s Police Dispatch Center.

On January 19, 2010, a rainstorm caused flooding on the west end of the City. CERT was “called-out” to assist with traffic control and sand bags.

CERT worked with The Orange County Chapter – Red Cross. This was

made possible through a grant to supply the City with a fixed storage location for disaster shelter supplies.

CERT radios were upgraded to better communicate during disaster.

CERT provided a first aid and information booth at the Strawberry Festival.

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Public Education On October 30, 2009, the Fire Department hosted a Point of Dispensing (POD) drill to help the community prepare for the flu season. Flu shots were made available at no cost on a first-come first-served basis between 11:30 am and 1:30 pm. Garden Grove Fire Department, in partnership with Garden Grove Police Department and the Orange County Health Care Agency, inoculated 1,298 Orange County residents over a 2-hour period. This event was made possible through a grant from the Orange County Health Care Agency.

Technology Solutions The Fire Department continued to move forward with the use of technology to improve emergency response.

o Ecompliance - This software will streamline HazMat information,

billing and reporting. Specifically it will hold the department’s permits, invoicing, and allow businesses to access forms and submit forms online; currently, this can only be done with a hard copy. It is the intent of the department to transition all record keeping to this software for consolidation and cost effectiveness.

o FireView – This

deployment analytical software provides incident information, station coverage and other statistical information for maximum efficiency.

o GIS – Geographic Information System data covers the entire county and is available for all city departments. All apparatus are equipped with GIS.

o AVL – Automatic Vehicle Locator allows the dispatch of the closets unit

to emergencies for enhanced effectiveness and efficiency. Other Notable Accomplishments The Fire Department continues to aggressively seek grant opportunities, particularly, through the American Recovery Reinvestment Act (ARRA) to build Fire Stations #6 and #7.

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Grant Applications The Department continued to aggressively research and apply for grant opportunities that fit the department’s needs and priorities to offset equipment purchases and operation costs.

Grant Name Item Amount Status

State Homeland Security – Emergency Services

Emergency Service Coordinator Salary

Reimbursement $18,720 Funded

State Homeland Security Program

HazMat Software $20,000 Funded

Strawberry Festival Fire Station Safety $3,499 Funded

UVSA of Southern California FireCorp $1,000 Funded

Department of Homeland Security (FEMA) Assistance

to Firefighters; Fire Prevention & Safety

Arson Equipment & Training

$12,302 Funded

Department of Homeland Security (FEMA) Assistance

to Firefighters

Operations and Safety – EMS Equipment

$49,902 Funded

Department of Homeland Security - (FEMA)

Assistance to Firefighters

Communication Equipment

$13,292 Funded

Orange County Health Care Agency

Point of Dispensing (POD) Drill

$35,952 Funded

State of California Emergency Management

Agency; Office of Emergency Services (OES)

Wildland Fire Reimbursement

$127,283 RCVD

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FIRE DEPARTMENT FAST FACTS During 2009 the Fire Department responded to 10,892 calls for service with an average response time of 4 minutes, 34 seconds.

Incidents in Jurisdiction 10,294 Fire 390 Medical 8,867 Hazardous Materials 55 Other Emergencies 436 Service 546 Incidents Outside Jurisdiction 598 Fire 115 Medical 452 Hazardous Materials 3 Other Emergencies 7 Service 14 Strike Teams 7

Total Calls for Service 10,892

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PUBLIC WORKS

The mission of the Public Works Department is to preserve and enhance the health, safety, and environment of the community of Garden Grove through a team effort and responsible use of public resources. The significant achievements of FY 2009-2010 for the Public Works Department included the following: The City completed the construction of the Buena Clinton Youth and Family Center, located at 12661 Sunswept Avenue. The $2.45 million project was funded through the Murray-Hayden Urban Parks and Youth Service State Grant, awarded in 2004. Other funding sources included a portion of a $15,000 grant from Ameriquest Mortgage Company. The new two-story 6,600 square feet state of the art facility offers multi-purpose rooms, a teen center, counseling and case management area, and an outdoor multi-sports court.

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As part of the Sewer System Management Plan, the following improvement projects were completed:

o The Harbor Boulevard/Buaro Street Sewer Improvements Project

involved the installation of approximately 2,900 linear feet of sewer main. This project was identified as one of the District’s high priorities. The $700,000 project has relieved capacity deficiencies along Lampson Avenue from Buaro Street to West Street and West Street from Lampson Avenue to Stanford Avenue.

o The Heil Avenue/Harbor Boulevard Sewer Improvements Project involved the installation of approximately 3,000 linear feet of new gravity sewer main, jacking & boring approximately 164 feet of 24-inch diameter steel casing under the intersection of Heil Avenue and Harbor Boulevard. In addition, approximately 164 feet of 24-inch diameter coated steel reclaimed water pipe was reconstructed. The $1.4 million project has eliminated the old and unsafe Harbor/Edinger Sewer Lift Station.

o The Thunderbird Mobile Home Park Sewer and Partridge Lift Station Project involved the installation of approximately 640 linear feet of gravity sewer main and the construction of a new wet well type sewer lift station. The $1.2 million project has relieved capacity deficiencies in the areas along Partridge Street and Blackbird Street from Garden Grove Boulevard to Trask Avenue.

As part of the Water Master Plan, the Katella Avenue/Dale Street Water Improvements Project involved the installation of approximately 7,200 linear feet of water main. This project was identified as the number one fire flow deficiency project. The $1.3 million project has relieved fire flow capacity deficiencies in the areas along Katella Avenue from Magnolia Street to Dale Street and along Dale Street from Orangewood Avenue to Monroe Avenue.

The Streets Division completed the 2010 TCRF Residential Street Rubberized Slurry Seal (REAS) Project. Various residential streets totaling 7.56 center lane miles were identified and selected for the 2010 REAS Project. The various streets were selected based upon networking with the Water/Sanitation Division and in conjunction with ongoing sewer and water valve rehabilitation projects.

The Yockey/Newland storm drain was identified as the highest priority storm drain in the City’s Master Plan of Drainage. The first phase of the flood control project involved the construction of 1,800 feet of new storm drain on Newland Street from the Westminster Channel to Lomay Avenue. The new storm drain will reduce flooding in the southwest area of the City.

The Streets Division completed the first phase of the Central Garden Grove Residential Overlay Project. This project was funded with Prop 1B monies made available through the County of Orange. Over 2.3 center lane miles of

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street along Gilbert Street and Taft Street were rehabilitated.

Building and Park Maintenance crews completed the rebuilding of the patio cover at the Westhaven Park picnic shelter.

New play equipment and rubber surfacing at Jardin De Los Ninos Park was installed. The new equipment has play areas for both 2-5 and 5-12 year old children. In addition, the new play equipment conforms to new Americans with Disabilities Act (ADA) compliance standards.

New restrooms were completed at Eastgate and Garden Grove Park. The project included the complete removal and replacement of the old restroom complex and replacing it with a new prefabricated building. The new facilities doubled restroom capacity and are compliant with the ADA requirements.

The City's Annual Performance Evaluation Assessment (PEA) was successfully completed. The PEA is a comprehensive agency analysis document that addresses the City’s storm water quality compliance program efforts. The Public Works Environmental Compliance Division partners with the Orange County Coastkeepers to offer public outreach to the community and provides information on what residents could do around the home to assist in keeping the City's storm drain system free of pollutants that eventually could discharge untreated into the ocean.

Public Works began a five-year program to replace all of the regulatory, warning, and street name signs in the City. The program is designed to bring the City into compliance with new standards for nighttime and foul weather visibility. The signs comply with the standards set forth in the Manual on Uniform Traffic Control Devices, which is a federal guidebook designed to make all traffic control devices uniform across cities and states. During the fiscal year, over 1,300 signs were replaced south of Trask Avenue at a cost of $177,000.

Public Works continues to make graffiti abatement a priority. Using a combination of Public Works staff and a weekend contractor, FY 2009-2010 saw a 36% increase in the amount of graffiti work orders completed, totaling 7,629. Public Works continues to work with the Police Department’s Youth Services Unit to take pictures of the graffiti before it is removed. This cooperative effort ensures that the Police Department can help recover some of the costs involved when arresting someone for graffiti related crime.

Improvements to the Harbor Boulevard and Trask Avenue intersection were completed. The project widened the west side of Harbor Boulevard to its

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ultimate width to allow for four southbound lanes and two left turn lanes. Additional improvements included construction of curb and gutter, sidewalk, driveway, and storm drain catch basins. The project was funded by Measure M, Gas Tax and Combined Transportation Funding from OCTA.

The Engineering Division completed the street rehabilitation and median upgrades on Harbor Boulevard, from Chapman Avenue to Garden Grove Boulevard. The $1 million project was funded through the American Recovery and Reinvestment Act and CalTrans.

Grant Applications and Awards The City was awarded over $1.5 million through the Highway Safety Improvement Program Grant. The federal grant, which is managed by CalTrans, will be used to upgrade the existing median curb along Valley View Street, Harbor Boulevard (from Westminster Avenue to Trask Avenue), and Euclid Street (from Garden Grove Boulevard to Lampson).

Over $5.3 million from State Proposition 1B Local Streets and Roads have been allocated to the City from the California Department of Finance. The City will use the funds for street rehabilitation on various segments of Brookhurst Street, Garden Grove Boulevard, Magnolia Street, Chapman Avenue, West Street, Dale Avenue, Knott Street, Springdale Street, and Newhope Street.

The County of Orange has approved $500,000 in funding for the City’s Central Garden Grove Overlay Project. These funds will be used for the residential street rehabilitation of more than 360,000 square feet of various streets around Garden Grove Boulevard and Euclid Street.

Garden Grove was approved $404,000 in funds from the County’s Prop 42 City Aid Program, for residential street rehabilitation at 11 residential street locations located in the west side of Garden Grove.

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PUBLIC WORKS FAST FACTS Over 24,000 square feet of sidewalk was removed and replaced by Street Division crews.

Over 287 tons of sand was distributed during the January 2010 storms.

Public Works maintains over 433 miles of water main and 320 miles of sewer.

Over 4,300 tons of debris was diverted from the storm drains with the City’s street sweeping program.

Staff coordinated over 1,900 volunteer hours through the City’s Project Go and Adopt-A-Park programs.

The City maintains 133 traffic signals throughout the City. Environmental Services conducted more than 1,000 commercial, industrial inspections, and construction inspections and responds to 300 violation complaints annually.

Vehicle Maintenance manages a fleet of 465 vehicles and equipment.

The Trees Division manages the City’s Urban Forest of over 25,000 trees.

Water Services replaced over 730 water service lines, 2,700 water meters, and 140 fire hydrants during FY 2009-2010.

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COMMUNITY DEVELOPMENT

The mission of the Community Development Department is to provide quality services through creativity and collaboration. The significant achievements of FY 2009-2010 for the Community Development Department include the following: Planning The Department processed citywide Code Amendments to Title 9, including the Landscape Water Efficiency Ordinance and Definitions and Operating Conditions for Single-Room Occupancy (SRO) Development. These amendments will help with keeping the Code up to date with current trends, as well as provide additional direction for business owners and residents.

Various land use entitlements were processed, including one for a 20-unit residential Planned Unit Development on Fairview Street, and a 53-unit townhome subdivision on Century Blvd (Century Triangle) both are developments of Brandywine Homes.

Planned Unit Development zoning was established for a Water Park Hotel, which is part of InternationalWEST and will include 605 rooms, an indoor water park, retail, and restaurants on the west side of Harbor Blvd (Great Wolf Lodge Water Park Resort).

The Department also established a mixed use Planned Unit Development zoning for future development of approximately 200,000 square feet of commercial/office space, combined with

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700 residential units, urban trail, and open space located on the Brookhurst Triangle a triangular site, bordered by Brookhurst Street, Brookhurst Way and Garden Grove Blvd.

Lastly, in preparation for development of our future Mixed-Use zoning, staff sent out the Request for Proposal (RFP) to various consultants for the Mixed-Use Code. There will be six new General Plan (Mixed-Use) Land Use designations. The anticipated completion date of the draft Mixed-Use Code is July 2011.

Building Services The Department updated all policies and procedures. In FY 2009-2010, Building Services responded to 9,532 inspection requests.

In FY 2009-2010, Building Services issued permits with a construction valuation of $46.6 million.

Housing Authority The Department, operating with grants from the Department of Housing and Urban Development, assisted 2,337 low-income households through Section 8 rental vouchers.

The Department added an additional 260 tenants from Santa Ana through the Portability program. By fully administering tenants from Santa Ana, the Housing Authority earns approximately $17,000 a month in administrative fees.

In preparation of the opening of the wait list in July 2010, the Housing Authority purchased software from HAPPY software to accept pre-applications online. Staff participated in various outreach activities by contacting over 30 agencies and made presentations regarding the Housing Assistance Program.

The Department conducted 546 initial and 4,610 annual and follow-up inspections, and 51 special inspections to ensure that subsidized units meet Housing Quality Standards and Building and Safety Codes. This represents an increase of approximately 97 inspections over the prior year.

One participant of the Family Self-Sufficiency program successfully completed their 5-year contract. All of Family Self-Sufficiency graduates signed a contract and were required to successfully complete classroom training or job training, become independent of welfare cash aide (if applicable) and obtain suitable full-time employment based on their training, skills, and education. Through their training and education they increased their earning capacity, obtained employment or improved employment, and became independent of welfare cash aide. As a consequence, the Housing Authority pays fewer subsidies and

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the client pays more subsidies. In some cases, the clients no longer need housing assistance.

A direct deposit option for landlords participating in the rental assistance program was initiated and currently 114 landlords are receiving payments via direct deposit. This represents an increase of 79 over the prior year.

The Housing Authority received a Section 8 Management Assessment Program (SEMAP) score of 99 percent and the designation of a “High-performing Agency” for the fiscal year 2009-10 from the Department of Housing and Urban Development.

Neighborhood Improvement The City provided 30 mobile home grants and 30 senior citizen home improvement grants to senior citizens throughout the City. An additional six Garden Grove seniors received minor home improvements through a grant to Lutheran Social Services.

An expenditure of $32,820 in Emergency Shelter Grant (ESG) funds for essential services assisted Women’s Transitional Living Center to provide homelessness prevention services and shelter 103 survivors of family violence, including men, women, and their children.

An expenditure of $19,351 in ESG funds for essential services helped the Magnolia Park Family Resource Center provide 256 adults and children with case management and referrals to appropriate services.

An expenditure of $10,000 in ESG funds for essential services helped Interval House to provide support services to 276 victims of domestic violence.

An expenditure of $46,671 in ESG funds for operations and essential services helped Thomas House to shelter 86 individuals from formerly homeless families in service-enriched transitional housing apartments.

BEFORE AFTER

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An expenditure of $29,436 in Community Development Block Grant (CDBG) funds assisted Community SeniorServ, Inc. with serving 729 Garden Grove seniors through daily hot lunches at the Senior Center. Additional congregate dining and delivered breakfast, hot lunch, and dinner were provided every weekday.

A $205,026 CDBG expenditure assisted the City to enhance services at the H. Louis Lake Senior Center. In 2009-10, the Center served 278 individuals through other Senior Center programs.

Pursuant to an Affordable Housing Agreement with Jamboree Housing, rehabilitation began on 104 units located within 13 buildings in the Buena Clinton neighborhood.

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MAJOR LAND USE ACTION FY 2009-10

A-157-10

Amended Title 9 of the Municipal Code to introduce new definitions and uses relating to Emergency Shelter, Transitional Housing, Supportive Housing, SRO Developments.

A-152-09 Amended Title 9 of the Municipal Code to incorporate landscape water efficiency requirements.

SP-455-10 PUD-124-10 TT-17353

Rezoned a 2.48-acre site from R-1 to PUD to create a 20-unit single-family residential small lot subdivision, with site improvements and on-street parking/open space areas. Located on the west side of Fairview Street south of Trask Avenue.

SP-457-10 PUD-125-10 TT-17369 DA-181-10

Rezoned a 2.67-acre site from CCSP-CC43 to PUD to create a 53-unit townhouse multifamily subdivision with associate site improvements including street parking, open space, and urban trail. Located on the northwest corner of Century Blvd. and Taft Street.

PUD-126-10 GPA-1-10 (A) PM-2010-1178 CUP-303-10 DA-183-10

Working to establish PUD zoning with development standards for Water Park Hotel on 12.1 acres with GPA to change General Plan Land Use designation of 2 properties from LDR to InternationalWest Mixed Use. CUP for the sale of alcoholic beverages in hotel and restaurants, PM to reconfigure 6 properties into 3. Hotel includes 605 rooms, 130,000 sq foot water park, 18,000 sq foot retail, 30,000 sq foot meeting space, 14,850 sq foot restaurant pad. Located on the west side of Harbor Blvd., south of Lampson Avenue, north of Garden Grove Blvd.

PUD-123-09

Established mixed-use PUD zoning for future development of 13.9 acres and approximately 200,000 sq feet of commercial/office space, 700 residential units, parking, open space, urban trail, and related development standards for mixed-use development. Located on Triangular site bounded by Brookhurst Street and Brookhurst Way.

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COMMUNITY SERVICES

The mission of the Community Services Department is to create community and facilitate positive communication with the City Council, residents, co-workers, and regional audiences. This is to be accomplished by serving our youth, residents, co-workers and regional audiences with parks, programs, career and educational employment, quality written materials and creative and accurate video productions, always keeping in mind the importance of providing top-of-the-line customer service to all. The Community Services Department encompasses several facilities including the Community Meeting Center, Sports and Recreation Center, the Family Resource Centers, and parks such as Atlantis Play Center, Garden Grove Park, and West Grove Park. The Department’s programs are found throughout the City in these community landmarks, through written publications, and on local cable television. Recreational activities and other year-round programs provide a full range of opportunities for life enrichment, self-improvement, personal growth and artistic expression. The significant Recreation and Human Services Division achievements of FY 2009-2010 included the following: Community Garden Neighbors were brought together through agriculture via the City’s community garden. Located on the corner of Garden Grove Boulevard and Eighth Street, the garden opened to thirty-nine residents tilling, weeding, sowing, watering, and planting their hearts out, creating a space that is beautiful to the eye and also to the soul.

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Facility Improvements (Completed by Public Works Department) New restrooms were installed at Eastgate Park and Garden Grove Park in July and August 2009. These facilities are used more than any other park facilities in the City for events, including the TET festival at Garden Grove Park and the free Summer Concert Series at Eastgate Park.

Upgraded play equipment and rubberized play surface were installed at Jardin de los Niños Park. The improved playground brings new recreational life to youth in the Buena Clinton neighborhood. During the summer, Buena Clinton Center staff worked with neighborhood youth to beautify the area by painting a 60-foot mural. Youth of all ages from the community contributed to this effort led by True Neighborhood Teens.

Park development funds will allow two new skate spots to be built in 2010. The skate spots complete with ramps will be located in Garden Grove Park and West Haven Park.

New Buena Clinton Youth & Family Center Facility On August 19, 2009, City Council broke ground for the long-awaited community center in the Buena Clinton neighborhood. Funded by a $2.4 million grant, the building will accommodate youth after-school care, recreational activities, teen programming, case management, and adult classes.

The Center’s community involvement component is a strong part of the Center’s success. Parents and youth in the community were very thankful for the new facility and wanted to contribute to the effort. The Center’s Parent Advisory Committee raised over $3,500 to purchase four new computers for the Center’s after school program through various fundraising efforts. Fundraising by the True Neighborhood Teens resulted in the purchase of a new TV for the Teen Room.

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Additional Recreation and Human Services Accomplishments: Family Resource Centers

o Buena Clinton Youth & Family Center (BCYFC) The Center served more than 1,600 meals during the summer

and provided recreation activities, including arts, crafts, and excursions to more than 60 Buena Clinton neighborhood youth. The Center also offered a Counselor in Training program, a vital teen job-readiness component for 7-12th grade students. Program participants were mentored throughout the summer and learned valuable childcare provider and recreation skills.

In September, the Buena Clinton Neighborhood Coalition held its first annual Back to School Event with the goal of helping to prepare children for school by providing health screenings, resources and school supplies; over 400 residents participated. Coalition partners provided free eye exams, dental and health information on free programs and services, as well as school supplies and backpacks to more than 300 youth in the community.

The BCYFC began piloting additional teen programs including Teen Tuesdays, which offered teen drop in activities, such as Wii, movie days, and board games in a teen friendly environment. The Center also piloted an after school homework assistance program - Study Lounge - for teens in 7-12th grade. This offered youth a safe place to do homework with access to materials and supplies to be a successful student.

During the school year, the BCYFC continued to implement an after school program to elementary school-aged children. The Center offered a snack program through Second Harvest Food Bank providing over 5,610 free snacks during the school year.

The BCYFC also saw an increase in case management and counseling services. A new service offered this year addressed the increased referrals for counseling services for behavior issues in school-aged children. With help from a graduate student intern, the Center began its first social skills group for youth in 1-6th grades. The curriculum focused on bullying, peer relationships, anger management and incorporated a parent education component.

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o Magnolia Family Resource

Center The Magnolia Park Family

Resource Center hosted a 10th Year Anniversary and Health Fair (May ‘10) celebrating 10 years of service to the community, “Building Healthy Communities One Family at a Time.” Over 30 agencies participated in the resource fair; glucose and blood pressure screenings were offered; 510 participants attended.

1,534 home visits were conducted.

2,432 referrals were made to local resources such as utility/rental assistance, counseling services, and parenting classes.

402 children were immunized and/or connected to health insurance and/or a medical home.

13 outreach events promoting Health Access Program were hosted.

The Center collaborated with 25 nonprofit partners to serve 1,336 individuals/267 families through counseling, family advocacy, and parenting classes.

The Center offered a special six-week series of parenting classes. Instructors were Dr. Suzie Dong Matsuda, LCSW, well known in the Vietnamese community with her own TV show on Little Saigon TV, and Juan Diego Norena, a prenatal education instructor with community partner agency, MOMS. The series was offered four times.

The center collaborated with the Optimist Club to coordinate Thanksgiving food baskets to 25 families.

The Adopt-A-Family Holiday Toy Drive serving 250 families was coordinated.

With a car seat grant from the County of Orange Health Care Agency, 100 car seats were distributed to low-income families and parents were educated on child car seat safety in English, Spanish, and Vietnamese.

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Family-Fun Events

o Atlantis Park is home to Winterfest, Eggs-cavation, Jack O’Lantern Jamboree, and the Family Campout. For most of these family-friendly events, the cost is $6 per person. They draw crowds of approximately 1,000 people. Revenue from these events was over $10,000.

Field and Facility Reservations

o Community Services offers a variety of facilities to accommodate any special event, from a soccer practice or baseball game, to a corporate meeting or a wedding reception.

o The Community Meeting Center provided 956 rentals, an increase of 27% from 2008. Together, the Courtyard Center and Senior Center served approximately 31,000 guests last year.

o Field reservations for adult and youth soccer totaled nearly $44,000 in revenue while field reservations for adult and youth softball/baseball brought in nearly $24,000. Adult/youth football & adult cricket activities garnished $9,786 in revenues.

o The 12 shelters throughout the city parks accommodated 242 events.

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Outdoor Recreation o Atlantis Park

Over $61,500 in revenue Currently designing a new attraction for the park - Splash Pad

o Residents frequently use the fitness equipment available at no cost just outside of the Senior Center and at Magnolia Park.

o The Barking Lot Dog Park, dedicated in 2008, continues to be a popular site for residents to take their pets.

o Teen Wreck Hall in Eastgate Park Free teen programming includes holiday events, Wii tournaments,

table tennis games, movie nights, pool, and water games. Park Patrol

o On duty seven days a week. o Community Services patrols parks providing a sense of security for both

residents and property including reports of graffiti and alcohol abuse. Senior Programs

o The Senior Center continues to offer low and no-cost recreational activities and classes promoting active living for seniors aged 55 and over, including fitness classes, line dancing, health screenings, Spanish classes, holiday parties, and dinner dances.

o Last year, 14,175 meals were served at the Center at no cost for seniors 65 and over and a minimal cost of $2.50 for members 55-64 years of age.

o In a collaborative effort with a new partner, Community SeniorServ, meals were also delivered to homebound seniors. The partnership allowed an additional meal to be served per day per client for a total of three meals being delivered each day to each client. Last year, volunteers delivered nearly 70,000 meals.

o Membership at the Center has enjoyed an increase in multi-ethnic seniors. For years, many ethnic cultures did not participate in senior center programs. The increase may be attributed to a younger senior generation, a lack of caretakers in the home with all family members working, and a variety of available programs at the Center.

Sports and Recreation Center

o The 5-year old recreational site is home to all of the basketball games for youth ages 4-14. In addition, through the Youth Drop-In, Basketball and Badminton Drop-In, and Korean Senior Badminton, the Center has generated over $25,200, including a 32% increase in the Basketball Drop-In program.

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Recreational Experiences

o Aquatics The City offers swim lessons throughout

the summer at three park pools: Gary Hall, Magnolia, Woodbury; and Pacifica High School pool. Partnering with the Garden Grove Unified School District allows Community Services to offer swim lessons and competitive opportunities for advanced swimmers at Pacifica. Revenue in 2008 totaled $168,418. Recreational swim, open to the public generated over $8,800.

o Youth Basketball and Football Recreational sports volunteer coaches are dedicated to teaching

fundamentals and sportsmanship. Youth, ages 4-14 enjoy basketball during the winter and summer and football in the fall.

o Adult Sports Community Services coordinated adult slow-pitch softball

leagues with an increase of 51 teams during three seasons (Fall, Spring, and Summer) resulting in over $20,000 in revenue.

Basketball and volleyball leagues at the Sports & Recreation Center generate close to $15,000 in revenue.

Special Interest Classes

o The Focus brochure offers a wide variety of classes for children and adults, from guitar lessons and ice-skating to crocheting and martial arts. Over 800 participants signed up to participate in the special interest classes and programs totaling over $51,000 in revenue.

Summer Day Camp

o Average daily attendance—42 participants o Excursions to Disneyland, Wild Rivers, and the

beach o Daily activities included games and crafts

Oversight of Festival Amphitheater and Gem Theater

o The Festival Amphitheater is home to Orange County Shakespeare, the only professional performing arts organization in Orange County solely dedicated to producing the classics. The 2009 season included, “As You Like It” and “March of Venice.”

o One More Productions, operating at the GEM Theater, is one of Southern California’s leading musical theater companies. The 2009

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season included, “Into the Woods,” “You’re a Good Man, Charlie Brown,” “The Best Little Whorehouse in Texas,” “A Funny Thing Happened on the Way to the Forum,” “Joseph and the Amazing Technicolor Dreamcoat,” and “Fiddler on the Roof.”

The Community Relations Division of the Department serves as the Public Information Office for the City, including written and broadcast communication. It also houses the Special Events team and serves as liaison to the Garden Grove Community Foundation. Forms of internal and external communication involve the award-winning Cable Channel 3 "This Week in Garden Grove" news program, Connections newsletter, Cityworks water bill inserts, and news releases regularly distributed to the media about City activities, programs, and developments. Much of the communication is translated in-house into Spanish, Vietnamese, and Korean for our ethnic communities. Noteworthy accomplishments related to this function include: Cable Programs Ongoing cable television programs include “This Week in Garden Grove,” award-winning Working Wardrobes, popular 5th Quarter: Football Highlights Show, live coverage of Council/Agency meetings, Garden Grove Pride, State of the City address, Mayor’s Prayer Breakfast, and the Garden Grove Unified School District Showcase of Bands.

Special request videos in 2009 include Water Conservation/Rate Increase Video, Acacia Adult Day Services, Every 15-Minutes (Teen anti-DUI video), GGCF promotional video, GGCF Golf Classic and Summer Concert PSAs, and GGPD: Field Sobriety Test Videos.

In 2008, Channel 3 received the following awards: Overall Excellence Winner (Regional competition), Public Safety Category, Documentary Category, and Finalist in Talk Show Category.

Communications With the addition of a Vietnamese liaison, media coverage has increased as well as translations of City written materials.

In addition to external communication pieces, Community Relations continues to develop formal proclamations and resolutions, remarks for City Council, and coordinates the Community & Business Spotlights. Last year, there were 17 spotlights with City Council honoring a total of 52 people.

Public Information Campaigns Community Relations actively promoted the following campaigns that may have included press releases, City publications, street banners, website, and

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bus shelters: o Administrative Citations o No Illegal Fireworks o Buy in Garden Grove o Anti-Graffiti o Great Wolf Water Park Resort o CALEA Conference (ongoing to Nov ‘10) o Community Meeting Center (ongoing) o InternationalWEST (ongoing)

Special Events In addition to active promotion of City public information campaigns/projects, Community Relations provided on-site event support and coordination including vendors, set-up, and City protocol. For the listed events, Community Services worked closely with other departments including Public Works, Economic Development, Finance, Community Development, and the Police Department.

o GGCF Summer Concert Series -8 weekly concerts (July/Aug ’09) o Miss Garden Grove Reception (July ’09) o Buena Clinton Groundbreaking (Aug ’09) o Economic Development Chamber Mixer (Sept ’09) o GGCF Food for Thought Luncheon (Oct ’09) o Mayor’s Business Breakfast* (Oct ’09) o Tree Lighting Celebration* (Dec ’09) o Hyundai Grand Opening (Dec ’09) o Sister City Reception* (Jan ’10) o Mayor’s Prayer Breakfast* (Feb ’10) o Girls Day Out (Mar ’10) o GGP Judges Orientation* (Mar ’10) o Gilbert Street Overlay Photo Op*

(Mar ’10) o Volunteer Recognition Dinner* (Apr

’10) o Garden Grove Pride* (May ’10) o Jamboree Remodel Dedication (May

’10) o GGCF Golf Classic* (May ’10) o Police Department Memorial (May

’10) o Sister City Friendship Luncheon* (June ‘10)

Garden Grove Community Foundation The Community Relations Division provides staff support to the Garden Grove Community Foundation (GGCF). The goal of the organization is to enhance the quality of life for City residents and businesses. Founded as a 501(c)3 non-profit organization, the Foundation helps to create a better image of Garden Grove regionally, showcasing the community’s unique features, diversity, and

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economic progress. Community Relations provides all administrative support for the GGCF including monthly Board and subcommittee meetings, press releases, website, fundraising, obelisk sales and coordination, annual report, and GGCF’s major events. Some of the most significant GGCF events are highlighted below:

o GGCF/Chamber Golf Classic—This sold-out event each year includes

golf, lunch and dinner, putting/long range/team contests, and a silent and live auction; proceeds are split between the GGCF and Garden Grove Chamber of Commerce.

o Free Summer Concert Series—This

popular summer activity grows larger each year and provides eight free concerts at Eastgate Park. Average attendance is approximately 1,500 to 2,000 per concert with the largest crowd thus far at the Don’t Stop Believin’ (Journey Tribute) concert, where approximately 2,500 people attended. Food vendors were expanded from one to five and two non-profit organizations were allowed to sell food as well. The GGCF brought in over $2,000 through vendor fees from the eight concerts.

o Food for Thought—This event invites 200 Garden Grove Unified high

school students and connects them with business and community leaders to enjoy lunch and hear an inspirational speaker. In 2009, the guest speaker was Johnny Schillereff, founder for Element.

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ECONOMIC DEVELOPMENT

The mission of the Economic Development Department is to enhance and promote the community and its economy; develop and maintain quality residential, commercial and industrial areas; and provide for a well-planned, safe, and desirable living and working environment. The Department is divided into two Divisions: Real Property, serving the Agency and City in land transactions, and Project Development, negotiating and implementing development agreements. Significant achievements for the Economic Development Department for FY 2009-2010 include the following: On July 14, 2009, the Agency approved the purchase of the former Black Angus site for $2.7 million. On August 25, 2009, escrow closed on the Black Angus purchase. The site is 1.86 acres in area and is being evaluated as a potential site for a new Fire Department Headquarters.

In August 2009, the Agency entered into a Cooperation Agreement with the City to provide $80,000 in funding for the installation of playground surfacing at Jardin de los Niños Park, located on Keel Street between Buena Street and Clinton Street.

On September 10, 2009, the Agency closed escrow on 12252 Harbor Boulevard for $2.9 million in anticipation of a future hotel development.

On November 10, 2009, the Agency assisted the Planning Department obtain entitlements for the Brookhurst Triangle project located on the northwest corner of Garden Grove Boulevard and Brookhurst Street.

In December 2009, the Agency helped facilitate Garden Grove Hyundai’s move from its location on Garden Grove Boulevard to the Garden Grove Auto Center at the location once occupied by Union Dodge, on Trask Avenue, visible from California SR 22. Garden Grove Hyundai has taken over the Agreement that Union Dodge had with the City while it was operating.

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In December 2009, the Agency conducted a public hearing and adopted the 2010-2014 Five Year Implementation Plan for the Community Project Area and Buena Clinton Project Area. The Implementation Plan outlines the goals and objectives of the Agency, identifies potential projects and programs planned to alleviate the various physical and economic blighting conditions in both redevelopment project areas, provides a good faith estimate of revenues and expenditures, and incorporates a ten-year Affordable Housing Compliance Plan addressing affordable housing production needs and accomplishments.

In January 2010, the Agency entered into an Affordable Housing Agreement with Dale Apartments, LLC for the purchase of low-income affordability covenants on 6 units in a 25-unit apartment complex located at 12632 Dale Street. The Agency’s affordability covenants increase the affordability term of the units from 30 years (provided for pursuant to a Density Bonus Agreement with the City) to 55 years.

On February 23, 2010, the Agency entered into an Assignment and Assumption Agreement and Amended Lease Agreement from Hardin Hyundai to Garden Grove Automotive, Inc., doing business as Kia Motors.

On April 13, 2010, the Agency entered into an amended and restated DDA with McWhinney Enterprises for the Water Park Hotel development. The deal structure was revised to include a provision for an Agency contribution of $42 million upon the opening of the Hotel, and a $5 million contribution for the parking structure. The Developer plans to develop a full-service hotel with a 100,000 square foot indoor/outdoor water park, 600 new hotel rooms, 15,000 square feet of conference space, a 10,000 square foot restaurant pad and parking structure.

On April 13, 2010 the Agency approved a DDA with Brandywine Homes to develop a 53-townhome project on the project site known as the Century Triangle, located on the northwest corner of Century Boulevard and Taft Street (on the west side of Costco). The housing project will be developed in three phases.

In April 2010, the Agency entered into a Cooperation Agreement with the City to provide $460,000 in funding towards the construction costs of the Buena Clinton Youth and Family Center, a two-story, 6,600 square foot facility serving as a location for social and supportive services and programs and community recreational activities.

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On May 11, 2010, the Agency approved the purchase of real property located at 12581 Harbor Boulevard for $1.4 million to facilitate future development of the water park hotel in International West.

On May 23 – 25, 2010 the Agency continued to showcase the International West Master Plan, at the International Council of Shopping Centers (ICSC) Conference.

On June 28, 2010, the Agency announced a signed agreement with Great Wolf Resorts, Inc. for the development of a Great Wolf Lodge water park hotel in International West.

The Agency is assisting the Fire Department in assembling a 29,800 sq. foot site for a new fire station. The Agency and City currently own three parcels (12401, 12411 & 12421 Harbor Blvd., just south of Twintree Ave.), totaling 17,880 sq. feet. Staff continues to initiate and/or continue discussions with property owners in order to obtain remaining parcels at 12381 & 12431 Harbor Boulevard.

The Agency, in conjunction with its marketing and branding consultant Szen Marketing, continued to implement the marketing of International West. Agency staff designed new I-West metal signs to hang on the light poles. A total of 16 metal signs were installed along Harbor Boulevard, promoting the International West Resort District.

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The Economic Development Department continued to implement its Business Retention Program, which has been well received by the business community. Programs and partnerships are listed and described below:

o The Mayor’s Link is a visitation/outreach effort by the Mayor and City

staff to personally connect with existing small to medium size businesses and assess needs and future assistance that the City can provide. This past fiscal year, the Economic Development Department staff coordinated 28 visitations with the Mayor to local businesses.

o The Mayor’s Business Breakfast was

designed to welcome new businesses to our community and to answer questions. The sixth Mayor’s Business Breakfast was held on October 20, 2009 at the Marriott Hotel and Resort.

o Garden Grove Salutes is an effort to say

“thank you” to the businesses that have made significant contributions to the community and local economy. We are also staying attuned to their ongoing needs and challenges for business growth. In fiscal year 2009-10, the Economic Development Department once again partnered with the Garden Grove Chamber of Commerce to honor two businesses at their annual Installation of Officers. GKN Aerospace was honored for their Community Outreach and Home Depot was honored for their Economic Impact.

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o Business Beautification Program: The

Economic Development Department partnered with the Community Relations Division and sponsored the “Business Beautification Award” for small, medium and large businesses. This was held in conjunction with the Garden Grove Pride event on May 3, 2010. Honors were given to Pathway Medical Group (small), Sunny Hills ADHC (medium) and the Money Mailer (large).

o Business Spotlight: The Economic Development Department developed this program to spotlight local businesses within the City of Garden Grove. Nominations are received from the Mayor and are based on a variety of criteria (e.g. milestone anniversary, top employer, fast growth, expanding location, unique service, national acclaim, etc.). Spotlights are presented at the first council meeting of each month. For FY 2009-10 the following businesses were spotlighted: Donald Hemphill, M.D., Dave & Jim’s Auto Repair, Haz Rental Center, Advance Beauty College, Hycor Biomedical, Buca di Beppo and Garden Grove Shell Station.

o Garden Grove Chamber of Commerce: The

Economic Development Department hosted its third networking mixer in September 16, 2009. This time the City partnered with Los Sanchez Restaurant in celebration of their 30th Anniversary.

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PART II

INDIRECT SERVICES

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CITY MANAGER’S OFFICE

The mission of the City Manager’s Office is to assist the City Council in establishing community goals and policies and provide leadership and direction in the administration of all City Departments and services. The significant achievements for the City Manager’s Office for FY 2009-2010 included the following: The second year of the City’s 3-Year Fiscal Plan was implemented to address the effects of the national and statewide economic downturn, which began in 2008. Due to the troubled economy the City has seen a dramatic drop off in revenue (i.e. sales tax, property tax, hotel tax, business tax, interest, and building permits). The 3-Year Fiscal Plan articulates budget cost reduction and revenue strategies designed to maintain the City’s fiscal stability while also preserving high levels of service to the community.

The City Manager’s Office continued to focus all City Departments toward economic development as the primary means to provide the financial resources necessary to carry out the Community Vision for Garden Grove as well as to achieve long-term financial stability for the City. Particular emphasis was placed on the following projects: Water Park Hotel on Harbor Boulevard, Brookhurst Triangle mixed-use/high-density residential development and Century Triangle developments.

Key City goals and projects were monitored through a scoreboard tracking process and monthly meetings. Specific projects included: implementation of the City’s 3-Year Fiscal Plan (Year 2), implementation of the City’s revenue generation plan; completion of the Public Safety Master Plan, adjustment of the paramedic tax override, extension of the Solid Waste Agreement, updating the municipal code, and implementation of an outreach program promoting business and customer friendly services.

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Staff continued to work with City lobbyists to seek local, state and federal funding to augment City resources. This effort included submittal of applications for funding through the federal appropriations process; ongoing dissemination of grant opportunities throughout the organization; targeted efforts to secure federal transportation funding for Harbor Boulevard and coordination of related meetings with city staff, members of the City Council, elected officials, and staff of various local, state, and federal agencies and offices.

A comprehensive review and update of the City’s Manual of Administrative Regulations was completed. The Administrative Regulations serve as a guide for the City’s management staff in making operational decisions. The procedures provide a point of reference for all personnel and serve as a uniform approach to common “work day” situations. Included are management interpretations of City Council policy statements, City Ordinances, and procedural guidelines pertaining to common citywide situations that affect more than one office or department.

A wide range of employee training and development opportunities was coordinated, developed and offered to enhance employee skills, knowledge and organizational effectiveness. Specific programs included:

Orange County Employee Relations Consortium Training

» Supervisory Skills for the First Line Supervisor/Manager » Finding the Facts: Disciplinary and Harassment Investigations » Discipline: Putting It Into Practice » Preventing Workplace Harassment, Discrimination and

Retaliation

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» Retirement Issues for California’s Public Employers » Managing Leave Laws and the Discipline Process » Public Sector Employment Law Update » Prevention and Control of Absenteeism and Abuse of Leave

In-House Training Opportunities

» The 7 Habits for Managers: Managing Yourself, Leading Others, Unleashing Potential

» Writing Workshop: Easy-to-Read Memos, Effective Letters & Appropriate E-Mails

» The Basics of Public Speaking » Hostile Work Environment/Harassment: Identifying, Preventing

and Dealing With Harassment in the Workplace

The Office of the City Clerk safeguards all official records of the City, conducts municipal elections, and oversees legislative administration including all City Council and dependent agency agendas. The City Clerk’s Office also provides reliable, accurate, and timely information to the City Council, staff, and the general public. Achievements specific to this function included:

As the Election Official, and per the California Elections Code, provided

materials to residents interested in becoming a City Council Candidate or Mayor Candidate for the 2010 Election, and assisted nominees through the election process. Provided election notices and kept residents informed as mandated by law.

Provided live video streaming and archived media of City Council meetings, and electronic access to agendas, staff reports, and meeting minutes via the City’s website.

Continued to adhere to the California Public Records Act by responsibly maintaining the City’s public records and providing responses to public records requests.

Continued to manage the Municipal Code revision project, coordinating efforts between revising departments, the City Attorney, and the Clerk’s Office.

Maintained public access to the Municipal Code and other related documents electronically via the City’s website.

Continued training and leading the City’s Commission Secretaries on uniform processes and procedures to assure efficiency and compliance with the Brown Act.

Continued to be an official Acceptance Agency for US Passports, with 463 passports processed, generating net revenue of $12,889 for FY 2009-10.

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FINANCE DEPARTMENT

The mission of the Finance Department is to provide financial and related organizational services to City staff, the City Council, and citizens of the community, which are timely, accurate, and in accordance with, or exceeding, industry standards. The significant achievements for the Finance Department for FY 2009-2010 included the following:

Consistent with the goal of protecting City Assets and shielding the City from major risk exposures, the Finance Department successfully completed the annual renewal process of the City’s insurance policies including property, boiler and machinery, employee dishonesty and faithful performance bonds, computer fraud, pollution, excess workers’ compensation and necessary excess liability coverage.

The City Budget embodies the second year of the 3-year Budget Implementation Plan, which was constructed to address the effects of the declining economy. Preparation, adoption, and execution are an ongoing process, which is modified, to consider the fluid status of funds availability, organizational needs and policy direction.

The annual Statement of Indebtedness (SOI) for FY 2009-10 was completed and submitted to the Orange County Auditor-Controller. The SOI provides the necessary documentation for the Agency to receive its tax increment. Staff also reviewed the SOI and supporting documents with Agency Director and staff.

The Finance Department completed and submitted to the Orange County Auditor-Controller, the FY 2009-10 Public Safety Sales Tax (Proposition 172) Maintenance of Effort Certification. This allows the City to receive the annual payments, which help fund Fire and Police services.

During FY 2009-10 the Revenue Division along with the Information Technology Department transitioned to a new web-based Utility Billing System. This upgrade replaced the antiquated PICK system used previously. The new system is more user-friendly, more stable, will provide greater reporting capabilities and has unlimited historical information.

Working closely with Information Technology, the Revenue Division has been working on a new web-payment portal for customers making payments to the

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City. This service is scheduled to go live during the first quarter of FY 2010-11 offering another convenience to the City’s water customers. The ability to pay online for other City related fees and services are scheduled to follow.

Staff has been working closely with the Information Technology Department to implement Phase III of the Risk Management System, which will further enhance the contract process. Phase III will incorporate the formal bid process and allow for the tracking of larger projects and contracts in the Risk Management System. Several new reports have also been created in the system to assist staff in tracking open projects at each phase of the process.

The Risk Management/Contract process was revised to include a defined process flow and new forms to streamline and enhance the contract process. These documents are available on the Intranet for City staff to access. The first phase of the new Risk Management system has been released and is now being utilized to further enhance the contract process.

The City received the Certificate of Excellence in Financial Reporting award from Government Finance Officer’s Association for its Comprehensive Annual Financial Report (annual financial statements). The audit was completed in September 2009 and an unqualified opinion was issued.

In light of current economic uncertainties, participating in low cost Internet training and free seminars enhanced job knowledge and skills. Specific training included:

o Tools for Stability in Uncertain Times o California Society of Finance Officers: Key Steps & Success Strategies o California Municipal Revenue and Tax Association Quarterly Training and

Annual Conference o Annual GAAP Update o Governmental Intermediate o Internal Audit – Fraud Awareness o New Fund Balance Implementation

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INFORMATION TECHNOLOGY The mission of the Information Technology Department is to provide effective and efficient communication, analysis, and tools that promote leadership, public safety, and an informed and involved public while using integrated systems based on open technology. The significant achievements for the Information Technology Department for FY 2009-2010 included the following: Systems / PC Technical Support Implemented the following systems:

Risk Management System Business Tax Updates Accounts Payable Updates General Accounting Updates Payroll Updates PD Personnel System Cross Connection System New water billing system Check interception system for water and trash payments Recreation System development PD Computer Aided Dispatch (CAD) Activities system PD Document Control Log (DCL) System PD DNA Tracking system PD In-Car Video Repository System Enhancements Code Enforcement System Enhancements Automation of Rideshare Redemption process Virtualization of City Servers Setup of new Buena Clinton network Implementation of Fiber to Fire Station #4 Network Design/gateway for Fiber build out and Traffic Engineering

network Enhancements to 3rd Floor Training/EOC room New Blackberry Server implementation New Location Management System Map creation for Fire, Economic Development, Police and Community

Development Departments Public Works GIS system integration Implemented Fireview system 4,000 tickets resolved for all City Departments July 1 - June 30th, an 11%

decrease from previous Fiscal Year (Staff decreased by 18%)

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Web (Internal and External) IT supports the City’s website for the public as well as internal websites for employees and other groups. The City’s Webmaster position was created through the Strategic Plan, in response to the Community Vision, which called for more up-to-date information on the City’s web page. The following is a list of accomplishments from the Webmaster as well as other Information Technology staff associated with supporting the various websites.

Updated various department external web pages New internet website design Identity Theft and Fraud Site Garden Grove Social Networking Initiative Youtube integration CERT site Vietnam War museum site CMC Meeting Rooms site International West site Administrative Citations site Garden Grove Pride site CALEA site Water-Efficient Landscaping site "Best of the Best" site

Word Processing / Graphics The Word Processing and Graphics Division manages document and graphics needs for all departments and is very involved in numerous City sponsored special events. The following is a list of projects handled by this division:

Updates to Quarterly Budget spreadsheets and Budget Preparation details 140 page Budget book Maintained City telephone directory & updates to online directory Word, Excel and PowerPoint training classes Updates of various Fire training and equipment manuals Updates of various Police manuals Creation of electronic forms & paper forms Memorandum of Understanding, Resolutions and Recruitment Brochures

for Human Resources Input Rideshare surveys and statistics for Human Resources Garden Grove Pride support Artwork for:

Economic Development/International West Brochures, Surveys and fliers

FOCUS Brochures (Summer, Fall, Winter and Spring) CityWorks Water Bill Insert Connections Brochures New business card designs for each department

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Various water bill inserts Food for Thought Luncheon Employee Service Awards Garden Grove Pride Mayor's Prayer Breakfast Mayor's Business Breakfast Atlantis Egg-scavation Jack O'Lantern Jamboree Winterfest Garden Grove Community Foundation

Summer Concert Series (including Concert in the Park finale)

Garden Grove Community Foundation Golf Tournaments and other fundraising events

Police Quarterly Employee Recognition Ceremony

Girl's Day Out Luncheon and Fashion Show Community Services Volunteer Recognition

Dinner Newsletters and flyers for various

departments and events City Stationery Police Annual Report Police OCLEEA Explorers Graduation and Awards Banquets

Reprographics / Mailroom The Reprographics and Mailroom Division manages the City’s internal and external mail and printing needs. This division prints most of the documents and artwork produced by the Word Processing and Graphics Division. From July 1, 2009, to June 30, 2010, this division produced:

1,121,854 offset prints 253,940 color photo-copies 810,289 black and white photo-copies

The following is a list of major duties during this time period:

Sort and deliver incoming mail Weigh and stamp outgoing mail (207,626 pieces, $120,268 postage) Deliver outgoing mail Various folding and envelope stuffing jobs Various print jobs on 2-color press Various print jobs on both black and white and color copiers Binding, hole punching and production of tabs for large documents Maintenance of all City copiers

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HUMAN RESOURCES DEPARTMENT

The mission of the Human Resources Department is to provide guidance and support to our diverse community of employees and applicants, and to promote the City of Garden Grove as a great place to work and thrive. Human Resources places an emphasis on fairness and consistency in the recruitment, selection, retention and personal and professional development of the City's most important asset-our employees. The significant achievements for the Human Resources Department for FY 2009-2010 included the following: Successfully negotiated 1-year extensions to agreements with the Orange County Employees’ Association, OCEA Employees’ League, International Association of Firefighters, and the Garden Grove Police Union to provide for an additional year of 0% wage and benefit increase for FY 2010-11.

Continued work with the City Attorney and the City Clerk to revise the personnel chapter of the Municipal Code.

Initiated and facilitated the PERS Early Retirement Incentive Program, leading to 37 early retirements, projected to save $1.9 million for FY 2010-11.

Partnered with Police, Fire, Community Services, Public Works, and Economic Development Departments in reorganizations and functional restructuring.

The department continued to actively manage Worker's Compensation claims, experiencing a continued decline in new cases from the prior year.

Human Resources Fast Facts

Hiring and termination activity (calendar year basis):

Category 2006 2007 2008 2009 2010

New Hires 179 141 117 57 50 Promotions 51 53 59 30 28 Reclassifications 5 12 12 5 4 Resignation 52 42 41 29 23 Retirements 19 19 15 7 42 Dismissal/Rejected on Probation 5 9 5 7 2 Abandonment 1 0 0 1 0 Layoff 3 1 0 0 6 Death 0 2 1 0 0 End of Temporary Employment 16 16 0 9 6

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0

20

40

60

80

100

120

140

160

180

New Hires

Promotions

Reclasses

Recruitment Activity

0

10

20

30

40

50

60

Resignation

Retirements

Dismissal

AbandonLayoff

Death

End of Temp

Termination Activity

2006 2007 2008 2009 2010

2006 2007 2008 2009 2010