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eenA ConferenCe& exhibition Where inSPirAtion AnD innoVAtion meet PUbLiC SAfetY2020

Programme

#EENA2020

09-11

2020DECEMBER

RIGA, LAtvIA

2 PROGRAMME - EENA2020

About

EENA, the European Emergency Number Association, is a Brussels-based NGO set up in 1999 dedicated to promoting high-quality emergency services in the EU and beyond. EENA serves as a discussion platform for emergency services, public authorities, decision makers, researchers, associations and solution-providers with a view to improving the emergency response in accordance with citizens’ requirements. EENA is also promoting the establishment of an efficient system for alerting citizens about imminent or developing emergencies.

Today, the EENA community includes 1500+ emergency services representatives from over 80 countries worldwide, 100+ solution- providers, 100+ researchers and 200+ Members of the European Parliament. We are proud to be a platform for everyone involved in the public safety community and to provide a space for collaboration and learning.

Visit the eenA website for more info: www.eena.org

Welcome to eenA

our mission? to improve people's safety and security!

3PROGRAMME - EENA2020

ProGrAmme oVerVieW

tAbLe of ContentS 3

eenA ConferenCe & exhibition 2020 - oVerVieW 4

benefitS of the eenA ConferenCe & exhibition 2020 7

fLoor PLAn & exhibitorS 8

ProGrAmme oVerVieW 9

Pre-ConferenCe WorSkhoPS 10

DAY 1 11

DAY 2 14

DAY 3 20

fLoor PLAn & exhibitorS

table of Contents

4 PROGRAMME - EENA2020

An open window to expertise And innovAtions in the public sAfety sector

event overview

Every year, the EENA Conference & Exhibition is the get-together of professionals from across the public safety field: from researchers and emergency services professionals, to solution-providers. Over 1000 delegates from more than 60 countries are expected at the EENA Conference 2020, which is an action packed 3 days of information sharing, inspiring discussions and rich debates in the emergency services field. Not only will we hear from leading experts in the plenary sessions, we will also discuss and debate operational and technical issues with specialists from across the world. The most innovative products on the emergency services market will be presented, while our exhibition area will allow you to meet and discuss with solution-providers… and even try first-hand some of the latest, cutting-edge technology!

For the first time, EENA is pleased to partner for some sessions with ISCRAM (Information Systems for Crisis Response and Management) and TCCA (The Critical Communications Association), which is celebrating its 25th anniversary.

Join us to meet and network with hundreds of your peers and stay at the forefront of public safety expertise and innovations!

Visit WWW.EENACONFERENCE.ORG website for all event details.

Who should attend• emergency services and public authorities,• supplier organisations,• researchers, • telecom regulators, • officials from EU institutions

...and many others.

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Participation feeThe annual EENA Conference & Exhibition is a free attendance event for public authorities’ representatives and EENA Members.

Otherwise, should you be:

• part of a company that is NOT a member of EENA;• a partner company of a sponsor or exhibitor,

EENA will apply an admission fee and your request of participation must be sent to the EENA Events Office.

event VenueRadisson Blu Latvija Conference & Spa Hotel, RigaLocated around 10 km away from Riga's international airport, this stylish 4-star tower hotel and conference centre is right in the city centre. It hosts an on-site spa and two restaurants that will please all participants' tastes! Participants can book their hotel accommodation and benefit from EENA's discounted rates through the conference website.

Contact events officeTaviana Caminiti - tc@eena.org

Kasia Koc - kk@eena.org

Tel: 0032 (0)2 534 97 89

Historic centre of Riga, UNESCO World Heritage Site

WWW.EENACONFERENCE.ORG for all event details.

more information

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95%were sAtisfied with

eenA conference2019

What people say about us

GreGorY rohDee-copernicus, president & the nG9-1-1- institute, former executive director, usA

freDeriC SeGUretfirst Aid promoter & secourisme.net, frAnce

the conference has been very inspiring and the organisation was great, as usual. it was a real pleasure to join the event and

i'm very pleased to be allowed to communicate about the eenA team work to my little community. i am so appreciative of the work done by eenA, the quality of the advocacy and the ethics of your organisation in terms of governance, participation, transparency, expertise and promotion of the general interest, as well as your true good mood and sense of celebration.

JULeS LoCkettlondon AmbulAnce service, prActice leArninG mAnAGer, uK

firstly, i wanted to say what an amazing amount of people that you managed to attract from far and wide – congratulations on that achievement!

Secondly, thank you for the incredible work that you deliver on, the professionalism of the team and the quality of the presentations. it has been an absolute pleasure to talk about the great work of control room staff, often unsung. there has been so much we have all learnt, my speciality in training and support to colleagues took a different turn when listening to some new sessions about training and Quality improvement – so for that, thank you.

We learn something new every day, over eenA2019, we all learnt so much more than that!

tADAS mAroSCikASemerGency response centre, deputy director, lithuAniA

the eenA Conferece is a great platform to meet counterparts, businesses, brave citizens, and gain new energy for bringing

public safety up to a higher level!

it is always such a pleasure for me to be here with the eenA community. most of all congratulations on not only another successful conference but for being a true global leader in public safety.

eenA and the team have found a winning formula and know how to put on a top notch event. the conference was well organised: very meaningful sessions, great collection of public safety officials and industry leaders, and a great balance of social time to network and time spent in the sessions. numbers are not the whole story but it speaks volumes that people keep coming back and more and more want to be at eenA each year.

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benefits

• Over 100 leading experts and practitioners will address high-level policy and regulatory matters as well as operational and technical issues

• Every participant will have the opportunity to visit an exhibition area where over 35 suppliers will showcase their latest technologies and solutions available

+

• Solution-providers, Emergency Services, Authorities, Researchers, Tech Companies…

• More than 60 countries represented worldwide

LeArn AboUt the beSt PrACtiCeS AnD neWeSt teChnoLoGiCAL SoLUtionS

ConneCt With 1000+ PUbLiC SAfetY ProfeSSionALS WorLDWiDe

• Engage and share expertise with peers from the public safety sector coming from over 60 countries worldwide

• Reinforce your relationship with existing partners and friends • Make new friends in an informal atmosphere during the social

activities

netWork AnD GroW

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floor plan & exhibitors1. AnthroPi 2. DJi 3. GoodSAm (to be confirmed)4. biSS5. Priority Dispatch6. internation Public Safety 7. esri8. Pulsiam9. everbridge10. Saab11. opencode Systems12. one2many13. what3words14. WeY technology15. Celltick technologies16. huawei17. hexagon18. APD Communications19. beta 8020. Avaya21. techwan22. nWise23. frequentis24. eurofunk25. rapidSoS26. kinG iCt27. Atos28. Deveryware29. Creativity Software30. Carbyne31. the Critical Communications Association (tCCA)32. Genasys33. Carmenta Public Safety34. motorola Solutions

Showroom A – GoogleShowroom b - microsoft

men’s toilet

Drink station

Lunch station

Lifts

Stairway

Women’s toilet

Conference rooms entrances

main entrances from the registration level & hotel lobby

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Programme overview

PROGRAMME – #EENA2020

09.30 – 12.30

WORKSHOP 1: How can Google help improve

public safety?

FOR PUBLIC AUTHORITIES ONLY

(Registrations are full)

Dialogue between emergency services and tech companies

is key to keeping citizens safe. In this workshop, emergency

services representatives will get the opportunity to discuss

with Google staff about the best ways to foster innovation in

public safety. Google will present some of their projects and

participants will be able to give their feedback to the

developers, as well as provide ideas on how tech can

contribute to a safer world.

All day

09.30 – 17.00

WORKSHOP 3: Drones in public safety –

hands-on training day

(Registrations are full)

DJI and EENA are organising a workshop and demo on use cases of Remotely Piloted Aircraft Systems (RPAS), also referred to as drones, in Public Safety. Drones have taken great leaps in Public Safety and have become a force multiplier for firefighting, search and rescue and law enforcement missions. This technology is providing mission critical situational

awareness, allowing incident commanders to make better and faster decisions, and thus, mitigating risks on the ground and helping save lives and properties. The indoor & outdoor sessions allow participants to learn about new technologies available and get a more in-depth look into surveying and mapping, such as accident reconstruction and disaster mapping.

Meeting point: 09.30, lobby of the Radisson Blu Latvija Conference & Spa Hotel

Return time: 16.15, depart venue to hotel

14.00 – 17.00

WORKSHOP 2: AML workshop: deployment and

operational use

(Registrations are full)

Over the last years, the value of Advanced Mobile Location

(AML) has become undeniable. With new European

legislation making AML mandatory in all Member States,

what practical lessons can be learnt from past deployments?

In this workshop, we’ll be exploring the challenges faced and

solutions found in the deployment of AML, with practical

recommendations and discussions focused on operational

use and implementation.

Tuesday 8 December 2020: Pre-conference workshops

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Plenary room

09.00 – 09.20 Conference opening and welcome speech

Demetrios Pyrros (@dpyrros), President, EENA

09.25 – 09.50

Interview - White Helmets: saving lives in a war on two fronts

Volunteers have fought tirelessly during the Syrian Civil War to rescue victims of war from the most dangerous situations. In a country fraught with disaster, the White Helmets rescuers are an excellent example of solidarity. The road has not been easy, involving a fight on two fronts: on one hand against the physical dangers, on the other against targeted disinformation. We will hear how the organisation faced these challenges and pay tribute to James Le Mesurier, founder of Mayday Rescue – a charity which supports and trains the White Helmets.

09.55 – 10.45

Discussion panel – Tackling online terrorism

It’s long been known that new technologies can pose both opportunities and threats to our communities. The tragic attacks in Christchurch in

March 2019 brought this further into our consciousness. Panellists will discuss what is being done and what remains to be done to tackle terrorism online, as well as addressing the challenges posed by new information and communication technologies. Chair: Emily Hough (@editorialcrj), Editor-in-Chief, Crisis Response Journal

Adam Hadley (@adamihad), Director, Tech Against Terrorism

Stephen Turner (@sturner), Head of Public Policy for Belgium, Twitter

Nicolas Henin (@N_Henin), Consultant and Trainer in counter-terrorism, radicalisation and disinformation

Dina Hussein (@DinaHussein), Counter-terrorism and Dangerous Organisations Policy Manager, Facebook

10.45 – 11.25

Coffee break – Exhibition area

11.25 – 11.40

Keynote – Jason Friesen, Trek Medics, title to be confirmed

DAY 1 - Wednesday 9 December 2020

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PROGRAMME – #EENA2020

Plenary room

11.45 – 12.30 Debate - Are privacy laws the enemies of emergency services?

The impact of General Data Protection Regulation (GDPR) has received a lot of attention in the past months. But should we really fear stronger privacy requirements? What is – and will be – the impact of privacy law on public safety? Panellists will discuss and debate the role of privacy in emergency services.

Chair: Jennifer Baker (@BrusselsGeek), Tech Policy and Digital Rights Journalist

Merav Griguer (@MeravGriguer), Partner, Bird & Bird

Eline Chivot (@ElineCMC), Senior Policy Analyst, Centre for Data Innovation

Diego Naranjo (@DNBSevilla), Head of Policy, EDRi (European Digital Rights)

Guillaume Lambert, Prefect, Ministry of Interior, France

Sebastian Slej (@SebastianSlej), Senior Business Development Executive, Corti

12.30 – 14.00 Lunch Break powered by Beta 80 & Huawei – Exhibition area

Track 1 room Track 2 room Track 3 room

14.00 – 15.00 Implementing Public Warning systems

European legislation makes it mandatory to deploy efficient Public Warning systems by

2022. What lessons can be learnt from countries that have already faced the challenges and benefited from the implementation of such systems?

Chair: To be confirmed

Michael Hallowes, Managing Director,

Zefonar Advisory – Leave no one behind: global lessons for an effective Public Warning System Silvia Francesca Maglione-Grant, Senior

User Researcher, Environment Agency, United Kingdom – Emergency alerting in the United Kingdom: putting users first

Robert Bujgoi, Account Executive, Everbridge and Fani Papagianni, ICT and Customer Project Manager – Lessons learned from implementing a multi-channel public warning system

Ensuring continuity of service of

emergency numbers

With recent outages of emergency numbers and growing concerns related to cyberattacks, ensuring continuity of service of emergency numbers is on the

top of many public authorities’ agenda. This session will present several solutions to better protect access to emergency services.

Chair: Kaili Tamm (@kaili_tamm), Adviser,

Information Monitoring Department, Ministry of the Interior, Estonia

Marieke Ackerman, 112 Advisor, Police

Agency, Netherlands – Effects of network failure on continuity of 112 service

Marko Nieminen (@MarkoNieminen1),

Director, Emergency Response Centre Agency, Finland – Readiness and resilience in Emergency Response Centre services

Federico Brizio, Senior Chief, Italian National Fire and Rescue service, Genoa, Italy – Recovery procedure for Fire Department Control Room

Emergency apps, PEMEA project &

available solutions

Mobile apps are now well integrated into our daily lives, but how have things moved forward in terms of interoperability? We’ll hear an update on

the PEMEA project and some examples of 112 apps helping to keep people safer.

Chair: Tadas Maroscikas (@marosci),

Deputy Director, Emergency Response Centre, Lithuania

Cristina Lumbreras (@CrLumbreras),

Technical Director, EENA – Final conclusions

of the PEMEA project

Iratxe Gomez (@iratxegs), Presales Manager, Global Emergency Management Solutions, Atos - An emergency app for first responders

Sebastian Stepfer, Partner and Managing Director, IPS Consultants – How do consumer devices – smartphones - impact the way public

safety agencies communicate?

DAY 1 - Wednesday 9 December 2020 12

PROGRAMME – #EENA2020

Track 1 room Track 2 room Track 3 room

15.05 – 16.05 eCall – what’s still on the table?

Since March 2018, eCall is mandatory for new car models. Two years on, what’s next for this tech? We’ll hear experiences of eCall, as well as exploring aftermarket eCall, Next Generation

eCall & eCall for other vehicles such as powered two-wheelers, coaches… Chair: Ciaran Moynihan, Solutions Architect,

BT Ireland,

Alberto Lodieu, Manager, Ptolemus, eCall

implementation overview and how to improve the future of TPS eCall Luca Bergonzi (@LucaBergonzi), Sales Executive EMEA, Beta 80 – Next Generation eCall. Is it time already?

Andy Rooke (@andyrooke721), Technical

Implementing Officer, sAFE Project – eCall: where to next?

Standardisation

In this session, we will hear how standardisation organisations work, as well as how standards can help the emergency services community. Chair: Wolfgang Kampichler, Co-Chair, Tech

and Ops Committee, EENA

Chantal Bonardi, International Partnerships and Projects, ETSI – Standards for emergency services, what for?

Kevin Flynn, Marketing and Communications, 3GPP – Specifications & working methods Cristina Lumbreras, Technical Director, EENA, title to be confirmed

Drones in emergencies

It’s clear that drones are here to stay when it comes to emergency response. We’ll hear how these flying responders can aid operations in different emergency fields.

Chair: Romeo Durscher (@romeoch), Director of Public Safety Integration, DJI

Alfonso Zamarro (@ZamarroAlfonso), Drones Activities Manager, EENA –

Integrating drones into the airspace: use cases Markus Bornheim (@m_bornheim), International Practice Lead Public Safety & Emergency Services, Avaya – Automated drone services with realtime communication

and collaboration experience

Ana Trigo, Emergency Services Product Manager, Telefonica – Drones and fire detection

16.05 – 16.30 Coffee Break – Exhibition area

16.30 – 17.30

Public Safety Tinder Time – Exhibition area Experts on hot topics from the public safety sector will be at your disposal for 10-minute information exchange meetings.

Research Corner – Track 3 room

In coordination with Information Systems for Crisis Response and Management (ISCRAM), researchers will present their latest work in the area of public safety. Join us to find out the present and future of research in the emergency services field! Speakers to be confirmed

17.00 – 18.00 Networking cocktail – Exhibition area

18.00 – 19.00

112 Awards Ceremony – Plenary room

You are all warmly invited to attend the 112 Awards Ceremony to recognise and reward emergency services and citizens for their outstanding and inspirational contributions to public safety. The ceremony will be followed by a cocktail reception.

DAY 1 - Wednesday 9 December 2020 13

PROGRAMME – #EENA2020

Track 1 room Track 2 room Track 3 room

09.00 – 10.00 Managing large-scale events

Sports events, concerts, festivals, ceremonies… How can we make sure that the public are safe within the crowds? What preparations need to

be done to ensure help is on hand if needed? We’ll explore the coordination, planning and management which goes into some of the most

challenging large-scale events. Chair: Alexis Gizikis, Project Manager, EENA

Pierre Perron, Global Public Safety Scientist, Government & Public Sector Business Department, Huawei – Video-Enabled Major Event Security Stephen Hines (@hines_stephen), Clinical Practice Learning Manager, London Ambulance

Service, United Kingdom and Rob Axe, Counter Terrorism Security Coordinator, Thames Valley Police, United Kingdom – All eyes on us: keeping people safe at the Royal wedding Speaker to be confirmed

Cooperating with volunteers to tackle emergencies

Volunteers can be integrated along the chain of emergency services, but getting the most from their commitment requires coordination, clear planning and procedures. In this session, we will be exploring case studies of how volunteers are

best integrated into emergency response. Chair: To be confirmed Tobias A. Granberg, Associate Professor, Linkoping University, Sweden – Efficient

management of volunteers for daily emergencies Craig Harman (@CraigAHarman), Ambulance & Community Response Director, and

Iain Brooke-Bennett (@IG_Bennett), Regional Emergency Preparedness, Resilience &

Response Manager, St John Ambulance, United Kingdom – Volunteers responding in emergencies Steven Vercammen, President, EVapp, Belgium – Retaining volunteers in emergency response: topics to be addressed

Industry session (09.00 – 10.20)

Focus on solutions available on the market. Chair: Mladen Vratonjic, Vice-President,

EENA Imad Mouline (@ImadMouline), Chief

Technology Officer and Morten Seliussen, Senior Director, Mobile Technology and Innovation, Everbridge – Key trends and best practices for effective Public Warning Systems

Pablo Gomez (@PabloGo), Mass Notification Systems Strategic Marketing Director, Genasys – Multi-channel public warning: adding value to the warnings by reaching the people through different channels

Manuel Cornelisse, Chief Sales Officer, one2many – The past, the present and future of national Public Warning Systems Ronen Daniel, Chief Executive Officer, Celltick – Cell broadcast and beyond

DAY 2 - Thursday 10 December 2020

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PROGRAMME – #EENA2020

Track 1 room Track 2 room Track 3 room

10.05 – 11.05 Cybersecurity: facing the challenges

Emergency services are far from exempt from

cybersecurity issues. In this session, we’ll be looking at how emergency services are and should be facing the challenges and dangers posed by cyberattacks. Chair: Hadi El Khoury (@helkhoury),

Cybersecurity Advisor, Information System

Security Association (ISSA) Jarno Limnell (@JarnoLim), Professor, Aalto University, Finland – Why we all have to be cyber experts

David Tortel, Head of Audits Service, National Cybersecurity Agency (ANSSI), France, title to be confirmed

Daniel Gilles, Information Security Specialist, Federal Office for Information Security, Germany & Henning Schmidtpott

(@hennings791), IT Manager, Integrated Control Centre of Freiburg, Germany – Cybersecurity in a PSAP: a practical approach Ruurd Oosterwoud, Founder, DROG, Netherlands – A cybersecurity approach to

disinformation: how to prepare for future threats?

Responding to natural disasters – new challenges and technologies

We can see that climate change is bringing new risks to public safety and intensified natural

disasters. We will look ahead at the future challenges posed by extreme weather events and discuss the new tools and approaches needed to face these changing threats.

Chair: Dieter Nuessler (@dieter_aachen),

Vice-President, EENA Francisco Nobre, Public Safety Business Development Executive & Anthony Giles, Solution Engineer, Esri – See what others can’t! Leveraging sensor data and the Internet of Things to improve agency response to disasters

Bruno Ulliac, Head of European and International Relations, Ministry of Interior,

France, to be confirmed Paolo Muneretto, Director Coordinator, National Fire Corps, Italy, title to be confirmed

Industry session (10.25 – 11.05)

Focus on solutions available on the market.

Chair: Markus Bornheim, Vice-Chair, Tech and Ops Committee, EENA Mark Lopes, Vice-President, Global Emergency Location Services, Carbyne – The

future of AML

Anne Myers, Customer Success Manager, Microsoft Belgium – Enabling first responders to collaborate and share information in real-time with Microsoft Teams

11.05 – 11.30 Coffee Break – Exhibition area

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DAY 2 - Thursday 10 December 2020

PROGRAMME – #EENA2020

Track 1 room Track 2 room Track 3 room

11.30 – 12.30

Beyond Public Warning technologies:

strategies behind the alert

Before a public warning system is implemented, strategies must be put in place to successfully manage the alerts. What message should be sent? By who? At which level? What tools are

available? In this session, we will explore the practicalities of launching an alert to the public.

Chair: Michael Hallowes, Managing Director, Zefonar Advisory Peter Mertens (@PeterM_D5), Director of Communications, Crisis Centre, Belgium, title to be confirmed

Patrick Lagadec (@plagadec), Senior

Scientist, Ecole Polytechnique (retired), title to be confirmed Albert Moukheiber, Neuroscientist and Clinical

Psychologist, title to be confirmed

Responding to psychological emergencies

Of the many challenges faced by emergency services, one is how to handle psychological distress. In this session, speakers will discuss how to respond to such emergencies.

Chair: Rut Erdelyiova (@RutErdelyi), European Director, Resilience Advisors Network Sonia Cunha, Psychologist, Centre for Psychological Support and Crisis Intervention (CAPIC), INEM, Portugal – Emergency and

trauma: beyond the physical, the Portuguese experience Christine Morrison, Training and Product Manager, Crisis Text Line – How technology

powers crisis support at your fingertips

David Dohnal, Psychologist, Fire Brigade of

Olomouc Region and Ondrej Sezima, Psychologist, Fire Brigade of Hradec Králové Region, Czech Republic – The issue of suicide calls to 112 in the Czech Republic

Industry session

Focus on solutions available on the market.

Chair: Gregor Janin, Public Safety Expert

Luca Bergonzi (@LucaBergonzi), Sales Executive EMEA, Beta 80 – More than just a CAD: meet the new concept of aiding dispatchers Andreas Bjornberg, Chief Technology

Officer, Carmenta – Next generation map technology for public safety: 3D cities, video overlays and drone mapping Toufic Saad, Regional Director Middle East,

Techwan – Interconnected control rooms

12.30 – 14.00 Lunch Break powered by Beta 80 & Huawei – Exhibition area

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DAY 2 - Thursday 10 December 2020

PROGRAMME – #EENA2020

Track 1 room Track 2 room Track 3 room

14.00 – 15.00 How to improve accessibility for people with

disabilities?

New technologies and new legislations are opening the way for accessible emergency services. But what steps need to be taken to

make this a reality? Success cases will reveal the

way forward to making emergency services accessible for all. Chair: Bjorn Skoglund, Business Developer/Service owner of 112 and Crisis

Management, SOS Alarm, Sweden Thor Nielsen (@thornielsen), Vice-President Global Sales, nWise – Real-time text: making emergency services accessible

Benoit Mongourdin, Head of Service, National

Relay Centre 114, Grenoble University Hospital, France – Citizens with disabilities: implementing total conversation in France 112 Georgia – 112 for all, speaker to be confirmed

Communicating with the public – when?

why? and how?

False calls, lack of staff, rude callers… Specific communications can be used to address some of the problems emergency services are facing.

In this session, speakers will present different

examples on how communication can help public safety organisations achieve their goals.

Chair: To be confirmed

Sebastien Rama (@sebastienrama), Head of Communication Service, Fire and Rescue Service of the Vienne region, France – Communicate differently: truth AND dare

Samuel Stipulante, Head Management, 112 Liege, Belgium and Mikhael Cops, Head of Content,

De Chinezen production company – Inside the emergency call centre: the television programme teaching about the work of 112 operators

Christina Andersson, Risk Communication Strategist, Civil Contingencies Agency (MSB), Sweden – If crisis or war comes: building public

resilience in Sweden

Industry session

Focus on solutions available on the market.

Chair: Francisco Nobre, Vice-Chair, Tech and Ops Committee, EENA, to be confirmed

Wolfgang Kampichler, Principal Scientist, Frequentis – Emergency apps and NG112: best practice Edwin Diender (@edwindiender), Chief Digital

Transformation Officer and Vice-President, Government & Public Sector Business Department, Huawei – Compact solution to quickly build core abilities of a safe city Tracy Eldridge, Public Safety Community

Engagement Manager, RapidSOS – Beyond

location: data-driven emergency response

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DAY 2 - Thursday 10 December 2020

PROGRAMME – #EENA2020

Track 1 room Track 2 room Track 3 room

15.05 – 16.05 Implementing Next Generation 112 (1/2)

Technology has the potential to transform the way we respond to emergencies. In this session, you will hear concrete examples and use cases of

Next Generation 112 implementations from the consortia of EENA’s NG112 project.

Chair: Cristina Lumbreras (@CrLumbreras),

Technical Director, EENA

Silvia Marchesi, IT Manager, 112 Trento,

Michael Lykke, Systems Engineer, Greater Copenhagen Fire Department and Michael Pröstler, Chief Executive Officer, GridGears – National, cross-border and international call routing using NG112 Marijan Bajt, Senior Desk Officer, Ministry of

Interior, Civil Protection Directorate, 112 Sector and Zoran Perak, Senior Software Developer,

KING ICT, Software Development Sector - NG112: SFERA pilot project in Croatia

Speakers from Turkey consortia to be confirmed

Handling budget and financial issues

Public safety is priceless, but it comes at a cost. In this session, we’ll explore how public safety organisations can best deal with financial

changes, tenders and administrative processes. Chair: Rokas Kvedaras, Director, Innoseven Technologies

Aapo Koski (@aapokoski), Researcher, University of Helsinki, Finland – Making tender

processes agile, efficient & effective Gregor Janin, Public Safety Expert, title to be confirmed

Critical communications (1/2)

In partnership with The Critical Communications Association (TCCA). TCCA is the global representative association for critical communications worldwide. This

session will look at the global roadmap for broadband critical communications and to the development, the implications and challenges for control room integration.

Chair: Mladen Vratonjic, Chairman, TCCA Tero Pesonen, Vice-Chair, TCCA – Broadband roadmap and global status, followed by Migration to broadband: role of control rooms Jeppe Jepsen, Vice-Chair, TCCA – Broadband

apps and their interaction with control rooms

16.05 – 16.35

Coffee Break - Exhibition area

DAY 2 - Thursday 10 December 2020 18

PROGRAMME – #EENA2020

Track 1 room Track 2 room Track 3 room

16.35 – 17.35 Implementing Next Generation 112 (2/2)

In this session, we will explore the challenges faced and solutions found in the implementation of

NG112. We will hear practical examples and discuss regulatory needs and the future of NG112 in Europe and beyond. Chair: Cristina Lumbreras (@CrLumbreras), Technical Director, EENA

Laurie Flaherty, Coordinator, National 911 Program, USA & Brian Fontes, CEO, NENA, USA – Next Generation: progress and potential Joerg Rieder, Head of Public Safety Solutions, Atos – NG911: A blueprint from the United States

of America Speaker to be confirmed

Preventing violence against emergency

services

While emergency services dedicate their lives to keeping other people safe, we must think about protecting the protectors. Sadly, whether in the call centre or out on the field, violence towards

emergency services continues to be a prevalent issue. What steps are being taken to reduce

this? Chair: To be confirmed Manling Zhang, Senior Program Manager,

Microsoft, title to be confirmed Christof Chwojka, Director, Emergency Communication & Coordination Centre of Lower Austria, Austria – Mayday Procedures

Heiko Leesment, Communications Expert, Emergency Response Centre, Estonia – Methods to fight verbal abuse in the control room

Critical communications (2/2)

In partnership with The Critical Communications Association (TCCA). In this session, the impact

of broadband critical communications in the real world will be illustrated through an update from the UK’s Emergency Services Network, the first European LTE-based nationwide critical communications solution. TCCA will also look into the role and influence of Future

Technologies regarding the development and

use of critical communications. Chair: Mladen Vratonjic, Chairman, TCCA Ian Ivory, Actica, TCCA Member – Future technologies & critical comms

Steve Whatson, Home Office, TCCA Board Member – Emergency services network

programme state of play Panel session – What is the future and how should emergency centres prepare?

Chair: Jeppe Jepsen, Vice-Chair, TCCA

19.00 – 22.00

EENA Social Event

(Online registrations will open on 4 November 2020)

Join us for a memorable evening in a landmark building of Riga along with colleagues from all over the world. This is a not to be missed opportunity where you can also enjoy a walking buffet dinner and have a fun interactive quiz with your peers.

The event is limited to a maximum of 250 guests. A prior online registration is required at the cost of 50€. No participant will be accepted

without prior registration and payment.

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DAY 2 - Thursday 10 December 2020

PROGRAMME – #EENA2020

Track 1 room Track 2 room Track 3 room

09.00 – 10.00 AML and beyond – what do we do with

accurate caller location?

In the past years, new solutions have been made available to provide accurate location information

to emergency services. But where do we go from

here? How do we translate this data into usable information? Chair: Gregory Rohde, President, e-Copernicus Benoit Vivier (@BenoitVivier), Public Affairs

Manager, EENA – Update on AML (including roaming) Google, speaker and title to be confirmed

Geordie Palmer (@geordie_palmer), Business Development Director, What3words – Addressing

the challenges of location in emergency response Ben Quay, Programme Director, Ministry of Business, Innovation and Employment, New Zealand, title to be confirmed

AI & public safety: challenges & concrete

applications

Artificial Intelligence and Machine Learning provide the potential to analyse vast amounts of data in a short

space of time and to provide additional lifesaving

information quickly in times of emergency. In this session, you will hear concrete examples of emergency services making use of this technology and challenges that it may imply. Chair: Alfonso Zamarro (@ZamarroAlfonso),

CEO, Unblur Iratxe Gomez (@iratxegs), Vice-Chair, Tech and Ops Committee, EENA - EENA report on “Artificial intelligence & machine learning in public safety”

Apollo Gerolymbos (@Apollo_LFB), Head of Data Analytics, London Fire Brigade, United Kingdom – Use cases Vasco Correia, Chief Business Officer,

Bee2FireDetection – AI and bionic eyes helping to fight wildfires Meryll Dindin (@DindinMeryll), Co-Founder & CEO, CalAster – Scalable real-time machine

learning to analyse emergency calls

Emergency calls handling across the

world

Each country has its own structure, challenges and innovations when it comes to handling

emergency services. In this session, we’ll

share knowledge and experiences from across the world. Chair: Stephen Hines, Clinical Practice Learning Manager, London Ambulance Service, United Kingdom

George Μ. Karagiannis, Deputy Secretary-General for Civil Protection, General Secretariat for Civil Protection, Greece – Building and sustaining an integrated national

112 capability

Manuel José Chica González, 112 Control Room Manager of Las Palmas, Canary Islands, Spain, title to be confirmed Speaker to be confirmed

Plenary / Track 1 room

10:10 – 10:30 Keynote – Open-Source Intelligence (OSINT) for emergency services & missing people

Search and rescue & missing persons investigations often come to a standstill due to lack of information. How can technology change that? Robert Sell (@robertesell), Open Source Intelligence (OSINT) expert and founder of TraceLabs, will explore the answer. We will hear how crowdsourced

OSINT can be successfully used by emergency services and law enforcement, providing lifesaving information to fill the gaps and bring loved ones back to their families.

10:35 – 10.55 Keynote – The impact of 5G on emergency communications

Speaker to be confirmed

DAY 3 - Friday 11 December 2020

20

PROGRAMME – #EENA2020

End of the EENA Conference & Exhibition 2020

10:55 – 11:30 Coffee Break - Exhibition area

11:30 – 12.15 Discussion panel – Coronavirus: facing the challenges of infectious disease

Panellists to be confirmed

12.20- 12.45

Interactive session

In this session, the audience will get the chance to vote on the topics that were most relevant during the Conference and to help EENA plan for

future events. It is an interactive session, which is always popular with attendees. Participants will vote online from their smartphone or tablet.

12.45 – 12.55

Closing remarks

Demetrios Pyrros (@dpyrros), President, EENA

12.55-14.00

Lunch Break powered by Beta 80 & Huawei – Exhibition area

DAY 3 - Friday 11 December 2020 21

eenA ConferenCe & exhibition 2020

ContACtevents team

taviana Caminiti, email: tc@eena.orgkasia koc, email: kk@eena.org

tel: +32 2 534 97 89

for more information on how you can take part in the eenA Conference & exhibition, contact us!

ProGrAmme