decision support systems jeremy leishman brigham young university
TRANSCRIPT
Decision Support Systems
Jeremy Leishman
Brigham Young University
Decision Support Systems
• What are Decision Support Systems?
• Why Decision Support Systems?
• Benefits of a DSS
• Components of DSS
• Examples of DSS
Presentation overview
Decision Support Systems:
• Interactive computer-based systems• Support decision-making activities• Aid users interpret raw data in a useful format• Special class of Information System• Typically used for strategic and tactical decisions
facing upper management.• Developed for decisions that occur infrequently
and carry high potential consequences
Decision Support System
• The essential flow of information in a DSS.
`
Raw Data
Decision Support Software
Useful Information
Decision makers
Why Decision Support Systems?
• Data is easily stored and retrieved.• Prioritize decisions.• Anticipate upcoming decisions.• Remember and evaluate past decisions.• Provide consistency to decision making.• Combines the expertise of human and
computer decision making.
Humans and Decision Making
• Usually based on intuition rather than complete rational processing.
• Humans interpret identical data differently.• Use both quantitative and qualitative information.• Emotions play a role in decision making.• Flexible and adaptable.• Vary greatly based on levels of expertise.
Computers and Decision Making
• Quickly sort, filter, and process large quantities of data.
• Logical and predictable.• Ability to incorporate vast amount of inputs
when making complex decisions.• Favor quantifiable variables.• Users need to be trained to use them.• Inflexible
Making Better Decisions
• Combine strengths of human and computer decision making.
• DSS’s support, not replace, managers.
• Increase decision effectiveness not necessarily decision efficiency.
Varying degrees of Automation
• Data retrieval and storage.• Report creation.• Estimate decision consequences.• Propose decisions.• Make decisions.
Low level
of Automation
High level
of Automation
Decision Support Systems can be used for:
Benefits of computer-aided decision making
• Computers are capable of incorporating more data when computing decisions.
• Becomes more effective over time.• Automation of non-risk decisions enables
managers to dedicate more time to complex decisions.
• Complex decisions are made using human intuition as a well as automated optimization.
Anticipatory ManagementCompetitive advantages with Decision Support Systems
• Scan and monitor competitors• Track industry trends• Forecast duration, direction, acceleration, and
amplitude of trends or signals• Conduct vulnerability audits• Prioritize issues• Evaluate relative performance• Provide strategic recommendations
Situations were DSS can be used:
• Inventory control• Sales forecasting• Cost-benefit analysis• Problem diagnosis• Option prioritization• Resource allocation
• Business cycle control• Performance evaluation• Value analysis• Target marketing• Supply Chain integration• Customer tracking• Knowledge management
What about your organization?
• What decisions do you make?• Can routine decisions benefit from more
automation?• Are there large amounts of raw data stored that are
impossible to sort through?• What information will help you make more
effective decisions?• Can some decisions be completely automated?
Components of a DSS
• Database management system (DBMS)
• Model-base management system (MBMS)
• Dialog generation and management
system (DGMS)
Three fundamental components
Database management system DBMS
• Data storage
• User access
• Organizes data into types
• Provides logical data structure
• Lets user know the type of data that is available
Model-base management system MBMS
• Transforms data from DBMS into useful information
• Prepare information for decision making
Raw Data
DBMS MBMS
Extract raw data Useful Information
Dialog generation and management system DGMS
• User interface for DSS
• How users extract desired information from DSS.
How DSS’s are being used
Automotive– Emissions testing
Health care-- Diagnosing patients
How DSS’s are being used
Agriculture-- Crop yield
Airline– Flight scheduling
Examples of Decision Support Systems
• OutlookSoft
• webFocus
• SYBASE
• ERGO
• ERGOV
• TESS
Conclusions
• Decision Support Systems can help all types of organizations.
• DSS’s use the advantages of computers and humans in decision making.
• DSS’s should be customized to fit the specific needs of your organization.
Related Readings
Druzdel, Marek J., Roger R. Flynn. “Decision Support Systems.” Encyclopedia of Library and Information
Science. New York: Marcel Dekker, Inc., 2002.
Cummings, M.L., S. Bruni. (2005) “Collaborative Human-Computer Decision Making in Network Centric
Warfare.” Paper presented at the TTCP HUM TP7 Workshop on Aerospace Human Factors Issues in Network-
Centric Warfare., Salisbury, UK.Sage, Andrew P. Decision Support Systems Engineering. New York: John Wiley & Sons, Inc., 1991
Holsapple, Clyde W., Andrew B. Whinston. Decision Support Systems – A Knowledge-Based Approach. New
York: West Publishing Company, 1996
Holtzman, Samuel. Intelligent Decision Systems. Reading: Addison-Wesley, 1989.