DELIVERIN

G ON T

HE

PROMIS

E OF

AGILE

AG

I LE

CA

MP

20

13

J AM

ES

SA

L I BA

TOP 10 REASONS TO GO AGILE

Revenue

Speed to Market

Quality

Visibility

Risk Management

Flexibility/Agility

Cost Control

Customer Satisfaction

Right Product

More Enjoyable

IT’S ABOUT THE BUSINESS

If we are to succeed how must we look to our stakeholders?

Revenue Growth &

Mix Cost Reduction

WHAT ABOUT THE CUSTOMERS?

To achieve thatvision how mustwe look to ourcustomers?

Customer Profitabili

ty

Market Share

Customer Retention

Customer Satisfacti

on

Customer Acquisitio

n

WHAT ABOUT CUSTOMERS? Product Functionality Quality Price Time Image Brand Relationship Pleasant

Experience

WHAT ABOUT OPERATIONS?

To satisfy our customers what processes must we excel at?

OPERATIONAL PROCESSES Innovation Process

• Identify the Market• Create the Product/Service

OfferingsOperations Process

• Agile Execution and DeliveryProducts/Services

Post-

sale Processes

• Support• Service the Customer

AGILE OPERATIONAL MEASURES

WHAT ABOUT OUR PEOPLE?

To achieve our vision how must our organization look?

Employee Satisfacti

on

Employee

Retention

Employee

Productivity

WHAT ABOUT YOUR PEOPLE?

Strategic Skills

Competencies Technology

Infrastructure Climate for

Action Personal

Growth

Combined

Strategy

Financial

If we are to succeed how must we look to our stakeholders?

Internal Processes

To satisfy our customers what processes must we excel at?

Customer

To achieve that vision how must we look to our

customers?

Growth & Learning

To achieve our vision how must our organization look?

AGILE BALANCED SCORECARD TEMPLATE

STRATEGY MAP FRAMEWORK

Financial

Revenue Growth

Cost Efficiency

Long-Term Value

Customer

Price QualityFunctionali

tyAvailabili

tyBrand

Innovation Process

Customer Management

Processes

Operations Management

Processes

Employee Satisfaction

Employee Productivity

Employee Retention

InternalProcesses

Learning &Growth

Combined

Strategy

Financial

ObjectivesMeasures Steps Results

Internal Processes

ObjectivesMeasures Steps Results

Customer

ObjectivesMeasures Steps Results

Growth & Learning

ObjectivesMeasures Steps Results

AGILE SCORECARD ACTIVITIES TEMPLATE

RESOURCES

http://www.balancedscorecard.org

http://www.ap-institute.com/kpi-library.aspx

http://www.rallydev.com/product-feature/reporting-analytics