deloitte consulting case competition
TRANSCRIPT
Let Technology Do the Work
Deloitte Federal Consulting Case Competition
JKF Consulting of Richmond
Robin Kim, Kelly Farley, Evan Jones, Marie Humphrey
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Executive Summary1. Situation
The National Disaster Management Agency(NDMA) is responsible for managing, preparing, responding to, and mitigating all disasters.
Now NDMA is expecting a significant increase of their full time employees in next three years, due to the additional resources granted by Congress.
2. Challenge Unfortunately, the current badging process cannot handle such an increase
in demand in the near future because of inefficiencies in the system. Changes to the system must be implemented in a timely manner to meet
the needs of NDMA.3. Solution
We will implement a secure, government developed software to significantly increase the efficiency of the badging process at a low cost.
We took into consideration your interest in current industry trends.
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Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Directive Mandate
Homeland Security Presidential Directive 12: Policy for a Common Identification Standard for Federal Employees and Contractors
Need an efficient, unified system that is compatible with other federal agencies
Need to establish a mandatory, Government-wide standard for secure and reliable forms of identification issued by the Federal Government to its employees
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Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Assumptions
Federal Emergency Management Agency (FEMA)
FEMA has the exact same role as NDMA under the Department of Homeland Security (DHS); therefore, we used FEMA as our model, while taking into account relevant legislation and statistics of other agencies and budgets.
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Category FEMA NDMABranch Under
Department of Homeland Security Department of Homeland Security
Mission “To support citizens to ensure to build, sustain and improve
capability to prepare for, protect against, respond to, recover from
and mitigate all hazards.”
“To manage, prepare, respond to, and mitigate all disasters.”
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Assumptions
Number of Full-Time Employees(FTE) will grow at a constant rate
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The badge processing system is primarily paper-based Incapable of tracking badges No e-signatures Lacks data consolidation Approval process not completed electronically
Current system processes the badges at a rate of 30 badges/week
If new system is implemented, original employees are required to get new badges
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Mission Statement
“To develop a method with a plan that implements an efficient badging
process to support NDMA’s mission to manage, prepare, respond to, and
mitigate disasters for the safety of American people”
Overview Challenge Solution Impact Timeline Appendix
Main Challenge
How can NDMA increase their efficiency so that the
agency can handle a 100% increase in employment
in three years?
Deloitte Federal Consulting Case Competition
Overview Challenge Solution Impact Timeline Appendix
Key Challenges
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No Set Standard Operating Procedure(SOP)
Slow Communication and Approval Process
Ineffective Management of Information
• All units are involved in badging process• No individuals are solely responsible• No SOP between the offices• SOP for each office exist, but outdated and not used• Most of the individuals spend less than 10% of their time badging without
formal training
Deloitte Federal Consulting Case Competition
Overview Challenge Solution Impact Timeline Appendix
Key Challenges
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No Set Standard Operating Procedure(SOP)
Slow Communication and Approval Process
Ineffective Management of Information
• Does not allow for electronic approvals• Process is not completed electronically
Deloitte Federal Consulting Case Competition
Overview Challenge Solution Impact Timeline Appendix
Key Challenges
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No Set Standard Operating Procedure(SOP)
Slow Communication and Approval Process
Ineffective Management of Information• Cannot track the badging process• Does not consolidate all information at one location
Deloitte Federal Consulting Case Competition
Overview Challenge Solution Impact Timeline Appendix
Approaches
Challenges
Conditions
No set SOP Uncoordinated
process
Slow ProcessNot tracked
Not consolidated
Lacks DataMismanagement
of Information
Set SOPIdentify roles
and responsibility
Faster ProcessElectronic approval Electronic process
Collects DataCan track processConsolidates data
Need a Solution that satisfies such conditions
How can NDMA increase its efficiency?
Deloitte Federal Consulting Case Competition
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Solution Tree
How to Increase Efficiency?
Changes in Procedure
New Standard Operating Procedure
for Inter-office Communication
Changes in Human Resources Specialization
Introduce TechnologyDevelop an Integrated
Badging Processing Technology
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Alternative Solutions: New SOPHOW?
Conditions
New SOP for inter-office communication Tracking and storage unit Enforcement protocol Formatted and structured communication
Current building has capacity Budget for new hires is available
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Alternative Solutions: Human ResourcesHOW?
Conditions
Specialization of badging process with trained personnel Establish centralized badging location to consolidate and enable Create new standard operating procedure Tracking of the badging process
Current building has the capacity Budget for new hires is available
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Our Recommendation: TechnologyHOW?
Specialization of badging process Training employees Establishing a centralized badging location to consolidate and enable
tracking of the badging process Create new standard operating procedure
Conditions Current building has the capacity Budget for the new hires is available
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Overview of US Access
The GSA HSPD-12 Managed Service Office (MSO) offers federal organizations identity management and credentialing solutions. The USAccess program is a shared service solution that delivers their clients with a managed, shared service solution that simplifies the process of procuring and maintaining PIV compliant credentials that also meets HSPD-12 milestones for issuing the credentials.
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Comprehensive Solutions Framework
Introduction of a Government
Developed Digitalized Security Clearance
Technology
Once Implemented, Solves Inefficiencies of
Current System
Results In Effective & Sustainable Badging
System
STAGE 1 STAGE 2 STAGE 3
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Comprehensive Solutions Framework
Introduction of a Government
Developed Digitalized Security Clearance
Technology
Once Implemented, Solves Inefficiencies of
Current System
Results In Effective & Sustainable Badging
System
STAGE 1 STAGE 2 STAGE 3
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Stage 1: Implementing HUB & Software
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Stage 1: Employee Specialization
Role Administrator
Activator Adjudicator SponsorSecurity OfficerRegistrar
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Comprehensive Solutions Framework
Introduction of a Government
Developed Digitalized Security Clearance
Technology
Once Implemented, Solves Inefficiencies of
Current System
Results In Effective & Sustainable Badging
System
STAGE 1 STAGE 2 STAGE 3
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Stage 2: Benefits
Speeds Internal Business Processes Allows for use of e-signatures Expedites communication Web-based portals for processing Applicant credentials Integrates & generates report
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Reliable & Sustainable Badging System
Reduces Costs
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Speeds Internal Business Processes
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Reliable & Sustainable Badging System Maintains the credentials throughout their lifecycles High availability and disaster recovery capabilities.
Reduces Costs
Stage 2: Benefits
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Speeds Internal Business Processes
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Reliable & Sustainable Badging System
Reduces Costs Utilizes economies of scale with 70 other agencies sharing the program Minimizes paper expenses Lowers capital expenditures
Stage 2: Benefits
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Comprehensive Solutions Framework
Introduction of a Government
Developed Digitalized Security Clearance
Technology
Once Implemented, Solves Inefficiencies of
Current System
Results In Effective & Sustainable Badging
System
STAGE 1 STAGE 2 STAGE 3
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Stage 3: Projected Efficiency
*See Appendix for Calculation
3 Months Year 1 Year 2 Year 30
5000
10000
15000
20000
25000
30000
System Comparison*
Current US Access
(Badges)
After three years, US Access will issue ~6x as many badges as the current system
Years 3 Months Year 1 Year 2 Year 3
Current System 360 1560 3120 4680
US Access 360 7860 17860 27,860
Added efficiency +0.00% +503.8% +572.4% +595.3%
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Stage 3: Projected Efficiency
*See Appendix for Calculation
3 Months Year 1 Year 2 Year 30
5000
10000
15000
20000
25000
30000
System Comparison*
Current US Access Badges Issued
(Badges)
Before the three year deadline, US Access will process badges for the required number of employees
Years 3 Months Year 1 Year 2 Year 3
Current System 360 1560 3120 4680
US Access 360 7860 17860 27,860
Added efficiency +0.00% +503.8% +572.4% +595.3%
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Stage 3: Financial ImpactBudget Overview
Base Budget10% ($595M)
Disaster Relief90% ($5.6B)
Budget of NDMA as of Fiscal Year 2013 ($6.2B)
Category Cost($)
Employee Salaries $1,800,000 per year
Station Hub $16,815
Station Maintenance $5,405 / year
Cards $397,586 / year
Card Maintenance $331,051 / year
Total $2,601,714 / year
Base Budget
Cost
% of Cost in Base Budget
Only requires 0.4% of Budget to Implement US Access
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Communication and Stakeholders
State & Local Government
Disaster Victims Taxpayers
Relieved Responsibility
Needs better met in
disasters
Effective use of taxpayer
money
Additional resources and
greater productivity
Greater response
capabilities
Maximizes productivity,
minimizes cost
Audi
ence
Inte
rest
sM
etho
ds
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Timeline
Start 3 Months Year 1 Year 2 Year 2 September Year 3
US Access is implemented and specialize badging staff
hired
US Access fully implemented and begins operations
Compare number of badges
processed and cost to projected
figures
Reevaluate, compare, and
assess updated data
All current NDMA employees processed
Deadline met
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition
Questions?
Overview Challenge Solution Impact Timeline Appendix
Deloitte Federal Consulting Case Competition