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QUALITY, QUALITY A$SijRA

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Management guru W. Edward Deming is

Japan's prestigious international award fPower and LightCompany (FPl), which is Mutilities. The Deming judges relied on massiv18 months with FPl's management processes'

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358 PRODUCTION AND OP

Deming is against numerical quotas, agai

most of the things that contribute to quality a

inspection which the terms as criminal.

The heart of Deming's method for achie

~ A Deming Checklist

. Buildquality into the process. Don'. Fosterteamwork.

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360 PRODUCTION AND O

based, and is a substitute for running the shomanaging quality from man<!gementto some

doing what we promised to do. Customers waby the lunch-box distribution system in Mumba system are capable of doing great things. Ishall deliver defect-free products and service

Hp.established Quality College at Florid

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