DENVER’S ROAD HOME PEAK PERFORMANCE

MARCH 20, 2015

2014 PERFORMANCE REVIEW 2015 INNOVATION PLANNING

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Mission: Denver’s Road Home is the City and County of Denver’s ten year initiative to end homelessness. We are committed to working to ensure that every homeless man, woman and child has a safe alternative to living on the streets. We will accomplish this by building an effective homeless care system for individuals and families experiencing homelessness that is seamless, coordinated , and linked to comprehensive services.

Strategy 1: Housing Strategy 2: Supportive Services Strategy 3:.Prevention

Tactic: Convene stakeholders to discuss and plan movement from shelter system to transitional to permanent housing.

Tactic: Commit to growing a case management continuum that encourages wrap around services at each step in service delivery.

Tactic: Promote new service delivery models utilizing the Request for Proposal and contract award processes to generate new service models.

Tactic : Prevent newly homeless from a chronic or long-term homeless situation

Strategy 4: Organizational Sustainability

Tactic: Engage in discussions to identify a dedicated funding source for DRH. Encourage service provider partners to develop additional funding streams .

Tactic: Develop data analysis and evaluation capability internal to DRH

Tactic: Reinvigorate grant development capacity within DRH with additional FTE or professional services contract s

Tactic : Streamline service delivery with contract review and Request for Proposal criteria.

Tactic : Focus advocacy in the prevention arena on education, awareness and outreach particularly among homeless DPS student families.

Tactic : Encourage more collaborative partnership structures among provider groups to ensure more seamless service delivery to those we serve.

Tactic :Increase case management support for those individuals currently housed

Tactic : Expand behavioral treatment services in two phases– add 2 behavioral health navigators to DSOC; create linkages to state funded mental health centers.

Tactic: Develop a Coordinated Entry and Common Assessment System to focus housing resources on the most vulnerable and needy populations.

Tactic :Provide referrals for financial empowerment center counseling at workforce development training and when eviction/rental assistance is provided .

Tactic : Promote phased /extended transition timelines for TANF recipient funds as previously homeless individuals gain self-sufficiency.

Tactic: Advocate for food security policy to help at risk populations by having access to food assistance benefits.

Tactic: Identify housing needs for special populations (families with children, veterans, seniors, LGBT. disabled., unaccompanied women and youth)

Tactic : Work with the applicable agencies to develop a consistent discharge strategy across systems such as foster care, criminal justice.

Tactic: Continue to develop diversion and intervention services for improved behavioral health and substance abuse treatment.

Strategic Plan Overview

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Sustainability Safety Net Jobs Customer Experience Youth

Mission-Level Outcome Metrics

Housing

Measure 2013 2014 2015 Goal Status Progress

TYP number of low income (0-30%) housing opportunities

2795 2913 3193

% of needed shelter beds

1227 (70%) 1421 (82%) 1734 ( 100%)

Number exiting homelessness--FSHI

1158 1260 1500

Number housed through DSOC

260 271 265

3

Meets or exceeds standard

Within 10% of standard

Not meeting standard

Making positive progress

Making negative progress

Status Colors: Progress Arrows:

Transitional/Long-Term

0 100 200 300 400 500 600

Adults Served in Transitional Housing

Adults Served in Long-Term Shelter

2015 Projected 2014 Actual

4

429

376

550

529

Total Numbers Served through DRH Contracts for Transitional Housing and Long-Term Shelter

Transitional Housing

5 0 50 100

MHCD FUSE

MHCD Streeet to Home

Denver CARES CHARTS

MHUW - FUP

Turnabout St. Francis

Warren Village First Step

Urban Peak Transitional

Nurse Family Partnership

Family Promise 2015 Projected 2014 Actual

Number of Unduplicated Adults served through DRH Transitional Housing Contracts

35 27

0* (NFP clients being absorbed through MHUW FUP Grant in 2015) 25

16 15

32 30

30 29

100 75

100 63

90 86

26 26

Baseline and Current Availability

Pre-UCO Current Standard Winter Overflow

Men 514 Men 814 Men 964 Women 206 Women 256 Women 333 Youth 40 Youth 50 Youth 50 Family 107 Family 107 Family 107

Total 867 Total 1227 Total 1454

Mission-Level Outcome Metrics

Supportive Services Measure 2013 2014 2015 Goal Status Progress

DSOC Encounters Monthly Ave/Undup

2024/730 2504/765 6500/541

DSOC Service Referrals 928 956 1000 (est)

Back to Work Served/Jobs Obtained

180/74 174/83 180/80

Road to Work Served/Jobs Obtained

16/10 16/12 16/16

St. Francis Center Served/Jobs Obtained

2126/465 1858/372 1700/352

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Meets or exceeds standard

Within 10% of standard

Not meeting standard

Making positive progress

Making negative progress

Status Colors: Progress Arrows:

DSOC Trends: Encounters

0 500

1000 1500 2000 2500 3000 3500 4000

Jan,

201

1 M

ar, 2

011

May

, 201

1 Ju

l, 20

11

Sep,

201

1 N

ov, 2

011

Jan,

201

2 M

ar, 2

012

May

, 201

2 Ju

l, 20

12

Sep,

201

2 N

ov, 2

012

Jan,

201

3 M

ar. 2

013

May

, 201

3 Ju

l, 20

13

Sep,

201

3 N

ov, 2

013

Jan,

201

4 M

ar, 2

014

May

, 201

4 Ju

l, 20

14

Sep,

201

4 N

ov, 2

014

Encounters: Jan ‘09- Dec ‘14

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DSOC Trends: Sheltering

9

0

100

200

300

400

500

600

700

Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

Num

ber S

helte

red

Sheltered 2011-2014

2011 2012 2013 2014

Vital Signs

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2011 2012 2013 2014 Vacation 2,482.5 2,380.0 1,989.8 452.0 Sick 1,865.0 1,416.3 1,540.0 342.8 PTO 634.8 890.8 1,199.0 916.3 Comp Time 27.3 169.8 160.0 78.8 Vacancy 404.4 693.3 - - Worker's Comp 32.0 - - -

0 500

1,000 1,500 2,000 2,500

Hou

rs

Hours Not Worked

2011 2012 2013 2014 Overtime 107.3 251.3 407.8 7.5

0 50

100 150 200 250 300 350 400 450

Hou

rs

Backfill

2011 2012 2013 2014 Total Hours Not

Worked 5,445.9 5,550.1 4,888.8 1,789.8

Total Backfill 107.3 251.3 407.8 7.5 Surplus /

(Deficit) Hours 5,338.7 5,298.8 4,481.0 1,782.3

0 1,000 2,000 3,000 4,000 5,000 6,000

Hou

rs

Surplus / (Deficit) Hours

Claims

2011 2012 2013 2014

Civil Liability Claims 0 0 0 0

Worker's Comp Claims 0 0 0 0

Vital Signs

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2013 2014 Vacation 1.5% 1.6% Sick 0.3% 1.7% PTO 4.9% 4.4% Comp Time Taken as Leave 0.0% 0.4% Worker's Comp 0.0% 0.0%

0% 1% 2% 3% 4% 5% 6%

Leave Taken, As a Percentage of Total Hours Available

0%

2%

4%

6%

8%

10%

12%

2013 2014

Net Hours Not Worked, As a Percentage of Total Hours Available

Total Leave Used (DRH)

Total Leave Used (Citywide)

Overtime (DRH)

Overtime + Comp Time Paid Out (Citywide)

Net Hours Not Worked (DRH)

Net Hours Not Worked (Citywide)

Budget Expansion Update Expansion Strategy or Tactic Performance

Indicator(s) Baseline YTD Results

•Emergency Services •Transportation

• Consider contingency funding to ensure basic emergency services

• # Vulnerable served • # Transported to

Emergency Shelter locations

• Pre-UCO • Current Standard • Extreme Weather

• 300 Men per night • 160 Women per

night

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CY 2012 Actual CY 2013 Actual CY 2014 Projected

CY 2015 Proposed

Private Donations $1,047 $621 $503 $500 City Budget $6,454 $7,065 $6,352 $6,487

$0

$2,000

$4,000

$6,000

$8,000

$10,000

000'

s

DENVER'S ROAD HOME Budget

Emergency Services

Cold Weather Winter/ Spring 2014

Transportation ($820 day) $24,600.00 MonthUrban Peak -10 Beds $3,640.00 Month WES $22,000.00 MonthSalvation Army $16,833.00 MonthDRM OverFlow / Laundry $3,000.00 MonthParks and Rec OT $2,500.00 MonthMisc Supplies (TP, Paper Towels) $500.00 MonthSt Francis van driver $9,000.00 Month St Francis Extended Hours $25,000.00 Month Estimated Space for Mens Shelter $10,000.00 MonthWES Laundry $3,000.00

$120,073.00 X 4 Months $480,292.00

Possible Summer services

Transportation ($820 day) $24,600.00 MonthWES $22,000.00 MonthSalvation Army $16,833.00 MonthDRM OverFlow / Laundry $3,000.00 Month

Parks and Rec OT $2,500.00 Month

Misc Supplies (TP, Paper Towels) $500.00 MonthSt Francis van driver $9,000.00 Month St Francis Extended Hours $25,000.00 MonthEstimate Lease for Mens shelter $10,000.00 monthWES Laundry 3000 Month

$116,433.00 X 5 months $582,165.00

Fall Shelter Services

Transportation ($820 day) $24,600.00 MonthUrban Peak -10 Beds $3,640.00 Month WES $19,060.00 MonthSalvation Army $16,833.00 MonthDRM OverFlow / Laundry $3,000.00 MonthParks and Rec OT $2,500.00 MonthMisc Supplies (TP, Paper Towels) $500.00 MonthSt Francis van driver $9,000.00 Month St Francis Extended Hours $25,000.00 MonthEstimate Lease for Men's shelter $10,000.00 MonthWES Laundry $3,000.00 Month

$117,133.00 X 3 Months $351,399.00

12 Month Projection $1,413,856.00

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Cold Weather Winter/ Spring 2013

Transportation ($820 day) $24,600.00 MonthUrban Peak -10 Beds $3,640.00 Month ESG - AprilWES $20,000.00 MonthSalvation Army $16,833.00 MonthDRM OverFlow / Laundry $3,000.00 MonthDelores - 10 Beds $0.00 Month $5400 - BudgetedParks and Rec OT/ expenses $3,000.00 MonthMisc Supplies (TP, Paper Towels) $500.00 MonthSt Francis van driver $9,000.00 Month ESG - MarchSt Francis Extended Hours $25,000.00 Month ESG - MarchEstimated Space for Mens Shelter $0.00 MonthWES Laundry $3,000.00

$108,573.00 X 4 Months $434,292.00

Possible Summer services

Transportation ($820 day) $0.00 MonthWES $25,000.00 MonthSalvation Army $16,833.00 Monthmens OverFlow / Laundry $0.00 Month

Misc Supplies (TP, Paper Towels) $0.00 MonthSt Francis van driver $0.00 Month St Francis Extended Hours $25,000.00 MonthEstimate Lease for Mens shelter $0.00 monthWES Laundry $3,000 Month

$69,833.00 X 5 months $349,165.00

Fall Shelter Services

Transportation ($830 day) $24,900.00 MonthUrban Peak -10 Beds $3,640.00 Month WES $25,000.00 MonthSalvation Army $16,833.00 MonthMen's OverFlow / Laundry $3,000.00 MonthParks and Rec OT / expenses $500.00 MonthMisc Supplies (TP, Paper Towels) $500.00 MonthSt Francis van driver $9,000.00 Month St Francis Extended Hours $25,000.00 MonthLease for Men's shelter / Op's $14,200.00 MonthWES Laundry $2,800.00 Month

$125,373.00 X 3 Months $376,119.00

12 Month Projection $1,159,576.00

Sustainability

Resource Investment

Contribution to Meeting 2015 Goals

Key Assumptions

Status

• 1 FTE CAHPS coordinator

• 1 FTE, VISTA volunteer

• 1 PT paid intern

• Collaboration—regional effort • Building the spine for

Coordinated Entry • Serving the most vulnerable • Technology: CAHPS data

base, 3 yrs TA

• PSH providers will contribute units/vouchers •Funding developed for Housing Navigators

• Entering 3rd 100 day campaign period

• Significant milestones met

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Coordinated Assessment and Housing Placement System (CAHPS)

Coordinated Assessment & Housing Placement System -- as of March 18, 2015

Denver Denver

In Process: Total Referrals Agencies %

Total VI-SPDAT Surveys 1,773 1,493 84%

Housed 43 31 72%

Voucher Received 12 1 8%

Pending (voucher or unit) 7 3 43%

Pre-Match* 19 11 58%

Total 81 46 57%

*Pending resource availability

Customer Experience

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Fully supportiv

e

Supportive

Somewhat supportiv

e

Not very supportive

Not supportiv

e at all

57%

24%

3%4%

12%

Excessive amount

More than adequate

About adequate

Could use more

Much less than adequate

1% 3%

59%

33%

4%

Behavioral Health

(mental, .

..

Transportatio

n

Youth Services

Prevention

Women’s Service

s

19%

16%

4% 4%

9%

7%

9%8%

19%

5%

Very st

rongly

Strongly

Somewhat s

trongly

Not very

stro

ngly

Not at a

ll

35%

23%

3%

15%

24%

State of the City

• The Lawrence Street Community Center is coming out of the ground, scheduled to open in July-August 2015. This project will provide an indoor dining area/dayroom and outdoor courtyard queuing space for those waiting to access DRM services and other area shelters.

• This facility would reduce the logistic impact on the immediate neighborhood (i.e. no lines) and will provide a larger platform for facilitating the cold weather emergency shelter plan going forward.

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