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DETR-Rehabilitation Division SFY 2006 Satisfaction Survey

BY:Pamela Gallion

University of Nevada, Las Vegas

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SFY 06 Consumer Assessment Results

Methodology Conducted via telephone 1,795 eligible

cases supplied by DETR/Rehab Division Three attempts were made to each

number 280 interviews completed

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Consumer Assessment Results Overall satisfaction with State of Nevada Vocational

Rehabilitation (VR) Service Program

40%

22%

19%

7%

11%

0%

5%

10%

15%

20%

25%

30%

35%

40%

5 = HighestRating

4 3 2 1 = LowestRating

Overall Satisfaction with Program

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Consumer Assessment Results

Choices you had for a job goal

23%26%

22%20%

0%

5%

10%

15%

20%

25%

30%

Excellent Good Fair Poor

Choices for job goal

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Consumer Assessment Results Rate choices you had in service providers

36%34%

17%

11%

0%

5%

10%

15%

20%

25%

30%

35%

40%

Excellent Good Fair Poor

Choices in service providers

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Consumer Assessment Results Program and Counselor Rating

Statement # Agree

% Agree

I like the way my counselor treated me 239 85%

I like the way other Vocational Rehabilitation staff treated me. 237 85%

Counselor was understanding of my needs 234 84%

I had adequate access to my counselor 219 78%

It was easy for me to contact my counselor 216 77%

I would recommend Nevada’s Vocational Rehabilitation services to others in need.

232 83%

Counselor worked with me as an equal partner during the process 226 81%

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Service RatingsRank Service % That

Received% RatedPositive

% RatedNegative

1 Assistive technology 36% 84% 9%

2 Classes /school 33% 81% 8%

3 Vocational/careercounseling

47% 74% 12%

3 Training for a job 33% 74% 11%

5 Job referral 28% 62% 17%

6 Job coaching 29% 50% 6%

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Job Ratings

39% (109 of 280 interviewed) obtained a job while in VR

Statement # Agree % Agree

I got the kind of job that I wanted. 86 79%

I chose the kind of job I wanted 82 75%

I like the job that I have now 74 68%

I got the services necessary to keep the job I have now 74 68%

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Demographics

Age Mean – 46 years of age Median – 47 Mode – 57

Gender Female – 50% Male – 50%

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SFY 06 Transition Students Survey Results

Methodology Conducted via telephone 120 eligible names provided by the

Rehabilitation Division Five attempts made to call each number 68 completed interviews

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Educational Opportunities

10%

18%

1%

6%

21%

3% 4%

0%

5%

10%

15%

20%

25%

OJT Voc RehabTraining

Job Corps Tech/TradeSchool

Jr College University Other

Educational Opportunities

63% of students (43 of 68) indicated that they received one or more “educational opportunities.”

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Employment Status 40% (27 of 68) currently employed 79% are satisfied with current job. Helped find current job:

Vocational Rehabilitation/school counselor – 19% Found job myself – 37% Family/friend – 33% Other – 11%

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Current Job

Income:Low income = $5.65 per hr.High income = $11.30 per hr.Mean income = $8.17 per hr.Median income = $8.12 per hr.Bi-modal = $7.00 per hr. and $10.00 per hr.

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Benefits Received

19%

44%

11%

4%

15%

44%

0%

5%10%

15%

20%25%

30%35%

40%

45%

Paidvacations

Healthbenefits

Paid sickleave

Retirementplan

Lunch/Meals None

Job Benefits

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Reasons for Unemployment (60%)

Reason % Non-workers # Non-workers

Can’t find any job 7% 3

Can’t find a job that suits me 12% 5

Am attending school 15% 6

Don’t want to work 15% 6

Physical/mental limitations 12% 5

Marriage/pregnancy 7% 3

Other 32% 13

Totals 100% 41

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Misc. Information

Graduation 25% standard diploma 57% adjusted diploma 12% left high school 4% no response

88% would recommend transition services to another needing them

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Where Learned About Transition Services

8%

27%

3%

21%

34%

7%

0%

5%

10%

15%

20%

25%

30%

35%

On myown

Parent(s) Friend Teacher Schoolcounselor

Other

Where Learned about Transition Services

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Demographics

Geographic location 67% - Southern Nevada 13% - Reno /Carson City / Sparks 20% Rural Nevada

Gender 65% - Male 35% - Female

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SFY 06 Employer Survey Results Conducted via telephone – random list of Nevada

businesses Five attempts were made to each number 293 interviews completed, five partial interviews Area

58% from Southern Nevada/Las Vegas 28% from Reno/Sparks 14% from other communities

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Concerns about hiring persons with disabilities

Largest # of employers did not have any concerns . . .

3%

3%

6%

13%

26%

45%

0% 5% 10% 15% 20% 25% 30% 35% 40% 45%

License requirements

Ability to deal with public

Safety

Ability to perform job/skills

Physical restrictions

None

Concerns about Hiring Persons with Disabilities

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About the Employers Employers had:

Mean – 38 total employees Median – 12 total employees

3,498 job openings in the past year Mean – 12 available jobs Median – 4 available jobs

Employed persons with disabilities past two years 22% gave a yes response 66% were not aware 12% did not know

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Federal Contractor with Affirmative Action Requirement

16%

64%

20%

0% 10% 20% 30% 40% 50% 60% 70%

Yes

No

Don't Know

Federal Contractors

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Reason For Not Hiring Those With Disabilities

None applied – 66% Physical requirements of the job 18% Special job skill requirements – 9% Other – 7%

Other included seasonal employers, family businesses, and those that only hire “walk ins.”

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Awareness of Vocational Rehab Counselors

Respondents who did not hire persons with disabilities with the past two years were asked if they were aware that they could ask a counselor to visit their work place to determine work site needs.

59% were not aware 28% were aware 13% did not know

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Experience with BVR/BSBVI Did you call BVR or BSBVI for a qualified

candidate? Asked of those the 63 employers that had

hired persons with disabilities in the past 2 years

Only two employers from this random sample called BVR or BSBVI

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Experience with BVR/BSBVI Why didn’t you call?

14% 1%

7%

5%

3% 3%

40%

27%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Other

Was contacted by counselor

Didn't think to do so

Have "in-house" hiring procedures

Use Job Connect

Job restrictions

No need to call

Use newspaper ads

Reasons for Not Contacting BVR or BSBVI