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KAERI/RR-1606/95 KR9600228 Development of Total Quality Management Technology for The Establishment of Better-Quality R&D System IK •?• * ffl 2C u 05

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Page 1: Development of Total Quality Management Technology for The

KAERI/RR-1606/95 KR9600228

Development of Total Quality ManagementTechnology for The Establishment of

Better-Quality R&D System

IK •?• * ffl 2C

u 05

Page 2: Development of Total Quality Management Technology for The

7flf

1996 Hd 1

6]

71,

si,

NEXT PAGE(S)left BLANK

Page 3: Development of Total Quality Management Technology for The

-fl-

I.

II.

POWER-

^-8:

III.

TQM(Total Quality Management)

O]nl

- 3 -

Page 4: Development of Total Quality Management Technology for The

TQM

. ^ , Top-down

Bottom-up ^ e ^ # 3^1-711 ^S}-A]^ ^ H ^

QA

^ l ^ T Q M *

Q A

TQM ^ ^ « f l H 1^

IV.

'96^ l^-¥-^ ^^ 7)^r^^}^o] PBS(Project Base System)^ 7}

' 9 5 ^ ^ 7l^.^^-ai)-^l^ ^^-71^01 '96

'95H!

- 4 -

Page 5: Development of Total Quality Management Technology for The

60%

TQM

TQM-i-

v.

5U-8- 5 J ^

- 5 -

Page 6: Development of Total Quality Management Technology for The

3

6

8

1 # *1 - 10

2 # £•£• 12

1 1 1 TQM^ ^ s j - 7l^ 12

1. TQM^] ^ -^^ .^ 12

7K # « e ] 3 ] U:^ 12

14. TQCS. 1 ^ i ^ : 15

cf. TQM-^5.^ #^i 17

2. #^^^7l^ 30

7}. ^ ^ 30

Chart) 32

34

el-. ^^i(Scattergram) 35

35

K H ] 37

K «:#£(Flow Chart) 37

>. ^sl:£(Control Chart) 38

K -g-^ 71^71] (Quality Function Deployment) 39

Page 7: Development of Total Quality Management Technology for The

Decision Program Chart) 42

% ?}<$$ # 3 3 * 8 71^ a)-8- AfaJI 43

£ ^ 7 | ^ 3-g- Al-ajl 43

7V. LG-EDS * 1 ^ 43

48

50

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7>. AECL 52

M-. ABB CE 57

cK ORNL 64

2}. Defency Nuclear Agency 68

n>. SIEMENS 72

pf. GE Electronic Service 77

3 3 # ^ ^ ^ 7 l « ^ 7fl<g-g- *1# ^ ^ - 83

1. ^

2. #€7flM ^ ^ ^ o l l ^ t b - a ^ 84

3. -=-fi1i^ ^ -¥ -^^ ^^of l -£*V ^ ^ 87

4. «a jf '33l£. ^3-^1 ^*V Adl- 89

5. •§• 71-?-^6fl ^ ^ ^ ^ ^ - 90

6. TQM ^ o ) l 5U<H ^1^-5]^ ^^1^<H1 ^ r * Ad^ 91

7. TQM^I- ^ - 8 - ^ * ^ ^ #^°fl ^r*!- ^ S - 92

8. TQM 3-8-i- fl* ^ - r ^ ^ ° i l -*V ^ ^ 94

H v 95

98

- 7 -

Page 8: Development of Total Quality Management Technology for The

S.

S. 2.2.1-1 ^.fi-71-^^ TQM 4 ^ 3 ^ 47

S. 2.2.1-2 BEST-Q 7fl« 51

S. 2.2.2-1 DNA2] TQM ^ ^ 70

& 2.2.2-2 DNA^l # ^ 7 f l ^ ^Aifl-8- 73

- 8 -

Page 9: Development of Total Quality Management Technology for The

2.1.2-1 PDPC ^5) tgEfl 42

2.2.1-1 ViQ 7fl^£ 45

2.2.1-2 TQM * l l * t i 45

2.2.1-3 «8-!M|4! *M1 46

2.2.1-4 LG-EDSA>^ TQM ^ 1 ^ ^ 46

2.2.1-5 * ^ * * 7lwV 49

2.2.1-6 S§5}-^<S(^)^ TQM ^ 3 51

2.2.2-1 ABB CE4£] # ^ 7 ] ] ^ 4 ^ 62

2.2.2-2 DNA^l # ^ ^ : ^ - ¥ - ^ 71

2.2.2-3 SIEMENSAl-si # ^ 7 f l ^ ^ 7 f l 4 ^ 72

2.2.2-4 71-^, Al V, uj-g-5] ^^5L 73

2.2.2-5 TQM J l ^ 75

2.2.2-6 GE*}4\ W£&$ 3,^ 78

- 9 -

Page 10: Development of Total Quality Management Technology for The

M-

R & D

TQC(Total Quality Control)^ TQM(Total Quality

Management)^4. °] ¥ 7fl^S] ^ol^-$- #7.\±r ^^7l^ofl cflgfl

"Control"^- ^-i^l-jl TQM£r T Q C ^ ^ ^^£l<H "Management"^ ^v^

1980

- 10 -

Page 11: Development of Total Quality Management Technology for The

afljl*kii*>

ABB

AECL

37)1

QA TQM I AV c l >-. a -,il -7J 11I o -*i >— u. - - I I I J "'I

TQJVN

TQM*

ii

Page 12: Development of Total Quality Management Technology for The

TQMii)

1.

7\.

(1)

1920V* t l H

, SQC(statistical quality control)^)

#Bj.E(quality control chart)!- Jl?>5>oi -y-^otj ^.TJJ 7'H «V5UJB., 1928H4«flfe

(Dodge)^ ^ ( R o m i g H

SQC7r

(2) SQC^l

- 12 -

Page 13: Development of Total Quality Management Technology for The

ASA(American Standards Association)^

, 1942H!

SQC7>

7 l i

AV«a786JA]

Aj-Aj-o]

- 13 -

Page 14: Development of Total Quality Management Technology for The

'3}-*H ^(scient i f ic management)'*1 ^ M t f c k El l^e]^ ^SJ-^ 20

SQC71-

. 2*1-

^-^|(correlation)oli4

(experimental design) ^ &-8r f-?fl l ^ § J H ^

fe 3-3.2.3. 1946^

. 1950-53^ 4°)«H1 °11" ^ ^Vfe- *r*\- ^ ( 1 5 0 ) ^ ^ SQC

t * f-a^-S. ^ QA

QCt- «V<H*^-i4, 1950^^ ^7l-¥-E]^ QC

- 14 -

Page 15: Development of Total Quality Management Technology for The

-frfc* Bpft-^k iahio to^ ^e-fcn llofegx frk-^-ofcivfr ^lo '-la

klb(Pi996T '•i«rktafc:&#&HHfrltoeoa froi It*

© * * ^Po-gOO ^"of t^ toOOl llopi£96T Rlb^-R. "-fcilo DOX to^^, log:

{e-a^ fr-S-liijjfclo-tn: #^- [o lo •

096T

096T

Page 16: Development of Total Quality Management Technology for The

TQC

©

©

. QC

QC

54

71

CD $X

- 16 -

Page 17: Development of Total Quality Management Technology for The

3 * * *M tt^olafcn. W 3 4I#*H # i 3 ^(creative

adaptation)^:

QC -

* * **«HI>H ^ " ^ t - ^ ^ ^ S^-^^] ^ - i . O.Z)JL v}?% (market i

1 l E.(product o

oj «T»o^ ^ D ) 1 - *}-B].g. ^A7l- $14. nl^-sj Kirk PatrickiiL^r^ TQC^1>H3 T(total)

'close loop'-^"*! J L ^ H ^ ^ M ^ . ^ - ^ ^ ^ ^ *>i43 jie]e}-JL

QC1-

1960^

QC ^lia-fil a.# ©

- 17 -

Page 18: Development of Total Quality Management Technology for The

(1)

TQCS1- TQM^ ^ o ] ^ ZLI-O] 70Vi^ci} 544. TQC^r ^<L>7]^<H1 cfl«fl quality

"control"^- 7&ZL*\JL TQM^: TQC^l^ ^ - ^ s ] ^ "management"^ 7ov^^-i- ¥ ^

1980\lcfl

Do it right the first ti

Crosby^) *m°] 7}v}& ^M. O.s)^ TQ1VH

QCCQuality Control)^-QA(quality Assurance)-^-TQM(Total

- 18 -

Page 19: Development of Total Quality Management Technology for The

Quality Management)^ Ml &A£- 3 - ^ *r $X^. <*7]*\ QA^ ^ ^

* ^ 5a

(2)

(7)-)

-"Quality is conformance to your customer's requirements." [Control Data

Corporation]

- "Quality is what the customer perceives."!Feigenbaum 83]

- "Quality is fitness for use, not conformance to specifications.!Juran 51]

- "Giving people what they have the right to expect." iTribusJ

- "The totality of features and characteristics of a product or service that bear

on its ability to satisfy (a user's) given needs." I American Society for

Quality Control, 1983]

*\*)±7\ 3.^2\ -S-T1^- 7lcflo)] ^ - - g - * ^ ^ ZL^^ 'quality product' *~Sr

'quality s

TQM

TQM3)- -a-Af - 7 f l ^ l i QM l 5U^. ISO(^-^1 a ^ ^ 7 l ^ ) 5 ] ^ ^ - ^ ^ S ] ? ] T C 1 7 6

1 ISO 8402^] 7H^^-?1 DIS(Draft International Standard:

QM : # ^ * 9 - ^ * ^ * H *M*Hr * * ^ - S #^^^(Quali ty Control),

(Quality Assurance), Tr^fl^(Quality Improvement)0!

- 19 -

Page 20: Development of Total Quality Management Technology for The

TQM : EL*\°\ 3.^ A%°\ M <$*?-<*}*] S.^ &$]*}$ °}°A^ fl*M QM-g-

cflofl ^

§<y^^ 7^oj fltq.. [juran and

Gryna, McMillan]

-8: TQC 1- ^ i*>cf . Department of Defense^ TQM*

^^•^c- Company Wide Quality ControKCWQC), Quality Improvement Process(QIP),

Statistical Qualit-y ControKSQC), Zero Defects(ZD)-^-i-

f. [Feigenbaum 83]

-TQM£: S]A>S1 ^ # 4 ^ t t ] ^ , ZL21 al Zl^-S *>l

f. [NPRDC Brief]

. U.S. Oakland]

. [j. Banks]

fi.^- ^ € 3 ^l^^^l ^ ^ ° 1 ^ . [B. Bergman]

TQM-8r aia|Sl -9.^1- ^^-*] %-^m ^ A ^ ^ 3)-^* ^ ^ - ^ ^ «>a.7fl

- 20 -

Page 21: Development of Total Quality Management Technology for The

. [c. F. Hendricks and A. Triplett]

- CWQC

- 'total quality'fe

. [NPRDC Brief]

f. [Ishikawa 85]

(3) (TQM Philosophy)

(commitment^

^ 5 ] aoVA] (rational vehicles)^-

techniques)^-

people)<>1

# ^ ^ - ^ 7 ] ^(scientific quality control

ifl-¥-?!«lcl-. [Control Data Corp; Ishikawa 85; Deming 86;

Juran 80] ;

7i -(customer del ight)^)

- 21 -

Page 22: Development of Total Quality Management Technology for The

ITaguchi, Ishikawa 85; Deming 86; BoudreauxJ

71$ (tool W « - g - *l*<Hiflfe 3) 51-g--g-

process flow chart, cause-and-effect

analysis(fishbone diagram), pareto charts, histograms, scatter diagrams, run

charts, statistical process control(SPC) charts^]- £ £ 7l^(tool)-i- ^l-g-^-o.^.

. [Ishikawa 82; Taguchi, Juran 80; Boudreaux]

j rJlolEfofl 7 l i # ^JL S i^ "common

language"!- 4^-*))c>]:*>^ °1 common language^

iCrosby 79; Juran 64; Ishikawa 85] ; ul^Jj?}:#•§•

management system)-!-

tils. SI* SHHJL a f t

quality'^1

quality'-21

'common causes'5}-

"special causes"AS.

^ ^ } (people-focused

'poor

'poor

. [Deming 82 Juran 64]

- 22 -

Page 23: Development of Total Quality Management Technology for The

[Shewhart, Deming 82;

Crosby 82]

|-. [Deming 86;

Juran 64]

. [Ishikawa 85J

97fl 7fl\g-§-o] ^wv^o .5 . cfl-^-^-^ QM ^

# 4 ) ^ ( p o l i c y management)^ ^^-^5](daily management)

4 * l- 'S SPC, #^7l^^7fl(QFD:Quality Function Deployment),

- 23 -

Page 24: Development of Total Quality Management Technology for The

^ - 5 . 71-71

^ * ! •

(4)

TQM-g: m <$^, ^ ^ ^ 1 ^"^ ^tfl, ^ ^ ^ ^ 1 - 31^51 ^7f, ^ ^<a(rework)^

^ I S . 7fl>H7151 (improvement opportunitiesH ^-^a i^ l ^ ^ ^ -

^ TQM

(performance)

"^-^r 60% (Beker, Golomski, Lory 1994)<H1 70% ^^(Huton 1992)5.

ofl

TQM l

(7f) TQM l

1) ^ - i -

2)

3)

- 24 -

Page 25: Development of Total Quality Management Technology for The

4)

^(Internal customer)0!

Measurement

^ external customer(5i-^-

2)

- 25 -

Page 26: Development of Total Quality Management Technology for The

3)

4)

7K-°] Total Quality51 ^-5.7*

1) Internal Customer

KanjHl ^ ^ ^ # ^ ^ "J

g-^SRr

2) S ^ 4«a^r ^3.41^1 cf.

'special cause'^1 7l«?]^l-^ $Sj-t- ^1^^-^.S.Mi, ZLe]i ^ ^ i ^ ^ 'common cause

istogram), Pareto analysis(^-iH|S &q\ control

- 26 -

Page 27: Development of Total Quality Management Technology for The

scatter diagram*^ £ )

3)

• yield/scrap^0!

4 ) <H|*tf

>-8r TQM^l ^ ^

Failure Mode and Effect Analysis7l- 7}% ^ °^^ 9X

0.5. Foolproofing^, Kepner TregocHl S\n 7flt"^ Failure

Prevention Analysis7|-

5) 2*1

- 27 -

Page 28: Development of Total Quality Management Technology for The

6)

^ ^ ( t o t a l quality)"*

3f-<>IH <H*Hr *]•**£ n # T K M # 'poor quality'^

7)

80%

^^](Quality Awareness)5L

7H(Employee Involvement)^^ £ 1 -

8) Stitflfe

TQM* 3-8-tJ" ^-T- 37) ^ i #3].g. ur^ r 5i

1)

=a(strengths)^ c)*«H 7fl^d^ ^ ^ 7 r °> $ 1 ^ S(weaknesses)^: iA}-3}

- 28 -

Page 29: Development of Total Quality Management Technology for The

2)

CD A *t*\%^ #*» '-f-t! W(priorities)'-g-

(2) M- 3ol2Hr 484* 711 «fe #*fl3 ^oj^>a(total ownership)^-

3)

<D *^lfl-^I, ^^ l« l l^ , 7l^-^o] f-TflSj-jr). ^ ^ =. T Q M

4)

CD 7H-<d ^-^(improvement process)-i:

5)

CD 7fl^

r 5a*

. o) ^3}.=. £ 3 ) 5 . ^ ( ^ T Q M

- 29 -

Page 30: Development of Total Quality Management Technology for The

2.

7V. %•

(1)

ail

(2)

- 30 -

Page 31: Development of Total Quality Management Technology for The

O

O

O

OO 717||

O

O

O

O

O

3 71,

(3)

(7H ^.M

^ , ZL ^ ^ ¥7}

- 31 -

Page 32: Development of Total Quality Management Technology for The

-8-71

14. 34efl££(Pareto Chart)

Alfredo Pareto^

ZL 3 7 l f

v i t a l few)ol

- 32 -

Page 33: Development of Total Quality Management Technology for The

; trivial many)-8:

(1)

7]

(J)

(2)

71- C-ll

- 33 -

Page 34: Development of Total Quality Management Technology for The

Cf. * l i

(1) * 1 ^

3-si-a- ^ ^ ^ ^ sat)-.

7)71]

- 34 -

Page 35: Development of Total Quality Management Technology for The

£01.

1-

(1) ^ ^ ^ -g-

(7\) ^^<4 (tf)

- 35 -

Page 36: Development of Total Quality Management Technology for The

nflnfcf ZL vfl-g-ofl flfl3. n ] - 3 * 7}<Qf%

2)

3)

4) ^4-8-

- 36 -

Page 37: Development of Total Quality Management Technology for The

(14)

« •

^Hio f l

Diagram)

Kaoru Ishikawa^ o|

xr "cause and effect diagram"^-^.

Til • ^«1 (Machine), 3)-^ « o ^ (Method)^ 4M

(People), ^«l(Plant)^ 4P1- 1" ^r

0.5. -fjsh bone chart"a

al), 7]

3 «| (Policy), ^^(Procedure),

^ - *!*Kfactar)7V

Chart)

- 37 -

Page 38: Development of Total Quality Management Technology for The

]s.«t(Feedback)

INPUT

FEEDBACKPROCESS

OUTPUT

FEEDBACK

(Control chart)

(1) «l>i

cflolEi7l-

(2)

- 38 -

Page 39: Development of Total Quality Management Technology for The

«*}.qt|.. ^ ^ o f l A i ^o j ^ - j ol o^^cfia wV^Al '^ol-ol a-g. ^o jc f

(TooDf^l ^«1 A > ^ - S | ^ ^}o_s. #€7l^^7fl(Quality Function Deployment

Decision Program Chart)7>

711 (Quality Function Deployment)

(1)

7}

- 39 -

Page 40: Development of Total Quality Management Technology for The

=8*1,

y Deployment system) : ±*}x}2] -fi.^2-^-^^ ^7fl^.^-Ei QC

QFD^l- ^ ^ r

7) fl*|-^ A]-g-^^ 3..

(2) QFD

rProduct Outj <HH rMarket Inj

- 40 -

Page 41: Development of Total Quality Management Technology for The

3,7} # ^ m

(3)

7]

7 ^ 4

2

- 41 -

Page 42: Development of Total Quality Management Technology for The

*r. 4 - ^ 1 ^ 31 (P rocess Decision Program Chart : PDPC)

tfl-g-

(1) PDPC^

2.1.2-14

A

A2 -» A3

\r

I B , I - I B :\

D,

Ap

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D2 Ds

2.1.2-1 PDPCtM

- 42 -

Page 43: Development of Total Quality Management Technology for The

2131 ^ ^ g - ^ ^ t f l S H H W^^^^^r ^^^ 7l<a # . LG-EDS A)

TQM-S-

71-. LG-EDS A ] ^

SLC(System Life Cycle)!-

71511- A\^

A]^^(Total Quality Management)^

ViQ(Value in Quality for Customer Success)^.

- 43 -

Page 44: Development of Total Quality Management Technology for The

3S(Simplification, Standardization, Speed) -£•§•-£ ^sfl ^A>a^ A}

9 3 ^ 1

52^-

ISO 9001

- 44 -

Page 45: Development of Total Quality Management Technology for The

TQM-i-

(1) ViQ(Value in Quality for Customer Sucess)

. o)ofl

2.2.1-1 ViQ

LG-EDS TQM 2.2.1-24

2.2.1-2 TQM

- 45 -

Page 46: Development of Total Quality Management Technology for The

n ?\

2.2.1-34

- 7l# ^ ^

2.2.1-3

(2) TQM

TQM 2.2.1-44

51 :T5-*

"BTVl i l l Forum

*«^7KQA)

2.2.1-4 LG-EDS*l-£l TQM

- 46 -

Page 47: Development of Total Quality Management Technology for The

TQM ^

S 2.2.1-1

S. 2.2.1-13}-

TQM

#^^i^7> Forum

£-°t£ 3&7V n#

^ €

^-^

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(3) TQM

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Page 48: Development of Total Quality Management Technology for The

-frftU

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Page 49: Development of Total Quality Management Technology for The

21>fl7l ^^^<a^-o> 3 ^ # 7lo] * j * .

3 U M , ^uL7|^, a j a ^ l .

QC(#*)^) QKl^fl^)

2.2.1-5

(2) BIG-21

TQC

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QC, TQC, ISO J2.S QM

1- -fsj) ' 9 5 ^ ^

fe BIG-21 2 0 0 0 ^

. [12]

- TQM

- 49 -

Page 50: Development of Total Quality Management Technology for The

- Q M xL-$cSL

5J

7fl

T7 TJ TTI -.1 T A l i t TTI -il nl

- 50 -

1950V! 10 <Hl I ^ ^ i } . ^ * ^ r 91*8

1994^ 1 2 ^ ^ ISO9001S1

BEST-Q ^ - ^ ^ 1 ^ : S 2.1.1-24

Page 51: Development of Total Quality Management Technology for The

S. 2.2.1-2 BEST-Q

B (Buyer)E(Effective)

S(Supply)T(Total)

Q(QM)

(1) TQM

TQM 2.2.1-6*]-

TQM

, 2^. lit)

ZL

2.2.1-6 TQM

QM QM

- 51 -

Page 52: Development of Total Quality Management Technology for The

- QM

- QM

- QM 5!

(2) TQM

Q(Quality)

M(Management)

2.

7V. AECL

- 52 -

Page 53: Development of Total Quality Management Technology for The

l980»d

AECL-£

. AECL^r

^ s } ^ TQM(Total QuaUty Management)

TQM^l^fe -8-^fe CQKContinuous Quality Improvement)^ cj

. AECL°1

1970H1 o}n| AECL^r ^ ^ - ^ i ^ ^si^-^o)lAi # ^ ^ . ^ ^ - aj-g-Sfi

.°i+, 1980^ ^«>

TQM^r

i(Architect-engineering divisionWH^

ZLl-^: 5 1 ^ - ^ ^ ^S,H^4r Crosby

- 53 -

Page 54: Development of Total Quality Management Technology for The

TQM*

Canadian Standards Association N286-i-

CQI 3-8-8: 71 5 | QA

(1) TQM/CQI2]

- Teamwork

con-

QA S

1995^ 1-a AECL-gr ^^^-S-sJ. ^S7l^^-o>* ^3:^§H ^ ^ * « ^ ^ ^ i i f-

-fe CQI

Teamwork^ 7

- 54 -

Page 55: Development of Total Quality Management Technology for The

CQI

(2) CQI

CQI -£*|2}- ^-¥-^5] 711^^- ^*V 7 ) < £ J U L 3 - £ 3 £ : CQI

C Q I

3 H CQI ^ ^ 1 ^ tSI-Al ^^-^- ^ ^ ojt}. £ ^ . a = . ^^xVfe CQI

el- Y^-fe

CQI1- ^^^1-Jl ^r«^^7l $1*H ^ ^ ^ ^^71- ^As-fcf. CQI ^*» ^3]^1 CQI#

. CQI

CQI

CQI

CQI

- 55 -

Page 56: Development of Total Quality Management Technology for The

(3)

AECL°1 CQIt-

CQI q-%-±3.

cost) ^ ^ 1 ^5icf. at!- ^ S S H I

AECL21 ^ ^ - S ^ : S^-^-^-71- 3l7Jj-i- 7 ^ 2 Si^.^ a€-«-§-<>l CQI

CQI^ ^ ^ ^ ^ ^ ^ 1 4-6 ai^^-el (Million dollar)^

(4) ^ f CQI

- 56 -

Page 57: Development of Total Quality Management Technology for The

1995H1 CANDO

$X^ 7131- 7 ^ # 4 . AECL^r T Q M * 3*1) «fl^«||o>nv

fe 2Z--

Integration Committee)^

•a-

^- QiC(Quality

-. ABB CE

ABB C E ^ TQM

\7] ^ ^ ^etiov^^-5- TQM*

T Q M *

. TQM ^

- TQM ^ l ^ TQSR(Total Quality System Review)S $X

TQM*

- 57 -

Page 58: Development of Total Quality Management Technology for The

9X°] Quality Council

T Q M *

*r QuaUty Council^

«*Hfe- TQM

. o] ^ 3 . 1 1 ^ ^-eife- TQM

Quality

Quality Council* ^ ^ l ^ ^ - ^ j ^ TQM

7M

- TQM

TQM ^ 1 - ^

TQM*

T Q M *

TQM ^-ai- ^^^l-^t-11, o]

- 58 -

Page 59: Development of Total Quality Management Technology for The

ABB

ABB CEAR

(2)

7}x)5L SX^r.

ABB TQSR(Total Quality System Review) ^1 (GuideUne)<Hl

&

- 59 -

Page 60: Development of Total Quality Management Technology for The

- ?!-3*r€ (Human Resources)

- Process Management

& Operational Results

- Supply Management

- Time Based Management

Problem Solving)

(3)

1- 7lcfl

TQM

^ ^ * A|-g-«j)oJ: ^-cf. Jg7l-i4 -g-^ofl tfl*V S ^ - ^ ^ ^ TQM*}-

- 60 -

Page 61: Development of Total Quality Management Technology for The

(4)

51

- ^^(Manufacturing)

- Supply Management

Handbook^

^ 1 Stl*H ^ ^ - ^ 2 1 711^5] a * ^ ^ - ^ ^ ^ - 7 1 ^ § H Metrics* A)-g-*Vc1-.

Metrics* 4-8-3-Hr ^S.^ # c l J 1 ^ - ^ O ] J I 7flAi^ Metrics

^ ABB

ABB p

o ] a | ^ Metrics^

••l^^^i lO-Ups^j

Field Quality - On-Time Delivery

Cycle Time Reduction - Internal Process Quality

Cost of Nonconformance - aL^-H-^V^] ^r

Supplier Quality - Supplier On-time Delivery

- 61 -

Page 62: Development of Total Quality Management Technology for The

- Supplier Cycle Time Reduction

ABB CEAj-7]- 2.2.2-14

Planning forQuality

Organizing forQuality

Monitoring forQuality

r • 1. Identify Output

-- — -p ~ - - -

5. ^A^s

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31

1. "TQCflH TQM -S.", *H-££fl3, 1993.

2. nmm, "w^w, ^^h 1993.3. Larry Wayne Johnston, "The TQM coordinator as change agent in

implementing total quality management", Jun 1989.

4. ##^ f

«|-s]*l fl 22^ ^1 IX, 1993.

5. Paul D. Larson, Ashish Sinha, "The TQM impact : A study of

quality managers' perceptions", 1995.

6. G.K Kanji, "Quality Improvement Methods & Statistical

Reasoning", 1995.

7. "Total Quality Management", A.B.OKorea, 1995.

8. "f-«3 715:-, tf^^FMSW, 1989.

9. "Total Quality Management Toolkit '• Reliability Analysis Center",

1993.

10. William M. Harral, Douglas L. Berg, "Implementing TQM in an

ISO Framework", 1993.

11. f ^ ' S W , LG-EDS *]^D, 1995. 8.

12. #^^«87i|^A].aj|^(D, ^ .q^AV^^) , 1995.

13. # ^ ^ « ^ « ^ , ^i l -^-^(^) , 1995. 8.

14. #^^^7fl^A>3}l(i), Jgfl-Aj. , 1995. 8.

15. KENT J. Truss, "TQM strategy and approach in AECL", 1995.

- 98 -

Page 99: Development of Total Quality Management Technology for The

16. Robert E. Newman, "ABB CE nuclear systems total quality plan",

1995.

17. Max Gildner, "Application of QA in R & D at ORNL", 1995.

18. Defense Nuclear Agency, "Defence Nuclear Agency Total Quality

Management Implementation Plan", 1989.

19. SIEMENS, "Total Quality Management", 1995.

20. GE Electronic Services, "Quality Management Program", 1995.

21. «H0«, " M W , ^ ^ h 1995.

- 99 -

Page 100: Development of Total Quality Management Technology for The

Al -) =S ^ « 4

KAERI/RR-1606/95

I N I S ^ a=

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yCu - r1 OJ J7J y^ 7 | 7? ^^ j\^- X, f- f I 'Sj /* - - KJ jW ""yl^j \ / Q | ?V ^7 ( j^* JXI fcj i* * Vi|* 1* \ / "5M H OJ

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4^«i 51890-95

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Page 101: Development of Total Quality Management Technology for The

BIBLIOGRAPHIC INFORMATION SHEET

Performing Org.Report No.

KAERI/RR-1606/95

Title/Subtitle

Sponsoring org.Report No.

Standard Report No. INIS Subject Code

Development of Total Quality Management Technology for TheEstablishment of Better-Quality R&D System.

Project Manager andDept

Researcher and Dept

Li,Young-Keun Quality Evaluation Dep't

Karp-soon Rheem (QA) / Young-gun Lee, Ho-il Jang, Sung-ki Kim, Jong-suk Kim, Ji-heNam (Quality evaluation) / Hyuk-il Kwon, Nam-jin Lim, Moon-sung Cho, Se-Jin Choi(Quality Plan.)

Pub.place

Page

Note

Classified

Taejon

99 p.

Pub.Org

KAERI

Fig. and Tab. Yes( 0 ), No( )

Pub.date

Size

Jan. 1996

26 Cm

'95 Basic Research Project

Open( o ), Outside( ), Class

Sponsoring Org.

Abstract (About 300 words)

Report Type

Contract No.

Research Report

51890-95

The existing total quality management technology(TGMT) has been surveyed to establish

R & D quality system by upgrading such TGMT and deploying the concept of quality

management.

However, there has been a variety of differences on the quality management environments

beteween R & D institutes in advanced countries and KAERI. So the case studies of quality

management in advanced countries and those in domestic corporations have been analyzed.

Finally, Based upon this analysis, the questionare for all KAERI staff-members has been

drawn up for applying TQM to KAERI.

Subject Keywords (About 10 words)

Quality, Management, Management Tools, R & D quality principle, Quality FunctionDeployment, Process Decision Program Chart