dewan bandaraya kuching utara - mpcrr.mpc.gov.my/data/lic-bpr-2015-02-06-09-44-24.pdf ·...

Transformation · Innovation · Partnership

PEREKAYASAAN

DEWAN BANDARAYA KUCHING UTARA:

PERMIT SEMENTARA

DEWAN BANDARAYA KUCHING UTARA


Project Title: To review the process time on the approval of Temporary Permit in connection with Building Works (By-Laws 15) from 14 working days to 7 working days

Business Case Opportunity Statement

Approval process takes 14 working days which is considered quite long. There is an increasing demand to improve customer satisfaction by reducing the approval time

Goal statement Project scope

• Goal: To reduce prossesing time from

30 working days to 14 working days.

• Improve customer satisfaction index.

• Financial Gain: -

• Metric : -

Process: Temporary Permits in connection with Building Works (By-Laws 15) Start: Receive, register & compilation and process complete application.

End: Issue Temporary Permit.

Scope: Project sites within DBKU’s area.

Project Plan New Team Line-up

Phase Start End Champion: BLG DBKU

Define - - Project Owner: Mohamad Faisal Bin Haji Adenan

Measure - - Members: Ilias B. Hasan

Analyze - - Norezan Binti Ha’s

Improve - -

Control - -

To improve the process efficiency and fast services delivery to customers.




PEMETAAN PROSES ‘AS IS’ PERMIT SEMENTARA



SWIMLANE APPLICATION FOR TEMPORARY PERMITS IN CONNECTION

WITH BUILDING WORKS (BY-LAWS 15) (AS IS)


APPLICANT

PT(BUILDING CONTROL)

TECHNICIAN

UH (BUILDING CONTROL)

DH(ENV)

DH(BLG)

1. Submitting Application

Forms & Supporting

Documents

(10 min)

2. Received, Register And

Process Complete

Application

(20 min)

3. Checking Technical

Requirement And

Supporting Document

And Site Verification

(60 min)

4. Prepare Memo

To DH(ENV)

(15 min)

5. Sign Memo And

Verify Comment By

Technician

(15 min)

10. Approve The Application

(20 min)

12. Collect Non-Compliance

Letter/Permit (Make Payment)

(10 min)

NO

YES

Comply

9. Vetting And Sign

Non-Compliance/

Recommendation Of

Approval

(20 min)

6. Forward Memo

And Supporting

Document To

DH(ENV)

(15 min)

7. Recommendation Memo

(60 min)

8. Compile And Prepare

Non-Compliance/Approval Letter

(20 min)

11. Issue Non-

Compliance/Permit

(15 min)

NO

YES

Approve?

240 min

10 min

960 min

60 min

480 min

1440 min

60 min

960 min

240 min

480 min

960 min


Value Analysis Permohonan Permit Sementara (AS IS)

/

No. Aktiviti

Value Analysis

(Tandakan / )

Masa

Proses

Masa

Menunggu

Masa

Diambil

VA BVA NVA minit minit minit

1 Submitting application forms & supporting documents / 10 240 250

2 Received, register and process complete application / 20 10 30

3 Checking technical requirement and supporting document and site verification

/ 60 960 1020

4 Prepare memo to DH(ENV) / 15 60 75

5 Sign memo and verify comment by technician / 15 480 495

6 Forward memo and supporting document to DH(ENV) / 15 960 975

7 Recommendation memo / 60 1440 1500

8 Compile and prepare non-compliance/approval letter / 20 60 80

9 Vetting and sign non-compliance/recommendation of approval

/ 20 240 260

10 Approve the application / 20 480 500

11 Issue non-compliance/permit / 15 0 15

12 Collect non-compliance letter/permit (make payment) / 10 960 970

Total 280 5890 6170


PEMETAAN PROSES CADANGAN PENAMBAHBAIKAN




APPLICANT


TECHNICIAN


DH(ENV)

DH(BLG)


Forms & Supporting

Documents

(10 min)


Process Complete

Application

(20 min)


Requirement And

Supporting Document


(60 min)

4. Prepare Memo

To DH(ENV)

(15 min)

5. Sign Memo And

Verify Comment By

Technician

(15 min)

10. Approve The Application

(20 min)



(10 min)

NO

YES

Comply

9. Vetting And Sign

Non-Compliance/

Recommendation Of

Approval

(20 min)

6. Forward Memo

And Supporting

Document To

DH(ENV)

(15 min)

7. Recommendation Memo

(60 min)



(20 min)

11. Issue Non-

Compliance/Permit

(15 min)

NO

YES

Approve?

240 min

10 min

960 min

60 min

480 min

1440 min

60 min

960 min

240 min

480 min

960 min


WITH BUILDING WORKS (BY-LAWS 15) (AS IS) - Penambaikan


PEMETAAN PROSES ‘TO BE’ PERMIT SEMENTARA




APPLICANT


TECHNICIAN


DH(ENV)

DH(BLG)


Forms & Supporting

Documents

(10 min)


Process Complete

Application

(20 min)


Requirement And

Supporting Document


(60 min)

4. Verify Comment

By Technician

(15 min)



(10 min)

NO

YES

6. Vetting And Sign

Non-Compliance/

Recommendation Of

Approval

(20 min)



(20 min)

8. Issue Non-Compliance/Permit

(15 min)

YES/NO

7. Approve

The

Application

(20 min)

240 min

960 min

480 min

240 min

480 min

240 min

960 min

KIV

240 min 240 min


WITH BUILDING WORKS (BY-LAWS 15) (TO BE)


Value Analysis Permohonan Permit Sementara (TO BE)

/

No.

Aktiviti

Value Analysis

(Tandakan / )

Masa

Proses

Masa

Menunggu

Masa

Diambil

VA BVA NVA minit minit minit

1 Submitting application forms & supporting documents / 10 240 250

2 Received, register and process complete application / 20 0 20

3 Checking technical requirement and supporting document and site verification

/ 60 960 1020

4 Verify comment by technician / 15 480 495

5 Compile and prepare non-compliance/approval letter / 20 0 20

6 Vetting and sign non-compliance/recommendation of approval

/ 20 480 500

7 Approve the application / 20 240 260

8 Issue non-compliance/permit / 15 0 15

9 Collect non-compliance letter/permit (make payment) / 10 960 970

Total 190 3360 3550


No. Perkara Sebelum Selepas

1. PE (Process Efficiency) 4.92% 5.35%

3 Masa keseluruhan proses 13 Hari 8 Hari

Perbandingan Sebelum dan Selepas

11 DEWAN BANDARAYA KUCHING UTARA


RINGKASAN PENEMUAN DAN CADANGAN PENAMBAHBAIKAN

Kelulusan Permohonan Permit Sementara

Item/Perkara Sebelum Projek Selepas

Projek Catatan/Isu

1. Asas Undang - Undang BUILDING BY-LAWS 1994 Sama

2. Piagam Pelanggan TIADA TIADA

3. Caj/Bayaran

1. Borang - PERCUMA

2. Fi Permit – RM50.00

1. Borang –

SAMA

2. Fi - SAMA

4. Nama Borang Borang Permohonan Permit Sementara Sama

5. Tempoh Sahlaku 1 Tahun Sama

6. Pembaharuan 1 tahun 2 Tahun

Pengabungan Proses Kerja:

Checking technical

requirement and supporting

document and site verification

Sign memo and verify

comment by technician

Proses Kerja Yang Tidak

Diperlukan:

Prepare memo to DH(ENV)

Sign memo and verify

comment by technician

Recommendation memo

7. Agensi Yang Dirujuk TIADA TIADA


RINGKASAN PENEMUAN DAN CADANGAN PENAMBAHBAIKAN

Kelulusan Permohonan Permit Sementara

Item/Perkara Sebelum Projek Selepas Projek Catatan/Isu

8. Keperluan Dokumen

Sokongan

SURAT TANAH KAD PENGENALAN PERJANJIAN SEWA (JIKA BERKENAAN) PELAN LAKARAN PELAN LANTAI PELAN TAPAK KERATAN RENTAS SISTEM PEMBENTUNGAN TANGKI SEPTIK (JIKA BERKENAAN) SURAT KELULUSAN PELAN BANGUNAN (JIKA BERKENAAN) PUBLICITY LIABILITY DAN CONTRACTOR ALL RISKS INSURANCE COVER NOTES DOKUMEN-DOKUMEN TAMBAHAN

SURAT TANAH KAD PENGENALAN PERJANJIAN SEWA (JIKA BERKENAAN) PELAN LAKARAN PELAN LANTAI PELAN TAPAK KERATAN RENTAS SISTEM PEMBENTUNGAN TANGKI SEPTIK (JIKA BERKENAAN) SURAT KELULUSAN PELAN BANGUNAN (JIKA BERKENAAN) PUBLICITY LIABILITY DAN CONTRACTOR ALL RISKS INSURANCE COVER NOTES GAMBAR LOKASI DOKUMEN-DOKUMEN TAMBAHAN