dewan bandaraya kuching utara - mpcrr.mpc.gov.my/data/lic-bpr-2014-10-13-11-37-10.pdf · dewan...

Transformation · Innovation · Partnership

PEREKAYASAAN

DEWAN BANDARAYA KUCHING UTARA:

MENDUDUKI OCCUPATION

DEWAN BANDARAYA KUCHING UTARA


Project Title: To review the process time on the Issuance of Occupation Permit (O.P) from 30 working days to 14 working days

Business Case Opportunity Statement

Issuance of OP process takes 30 working days which required further reduce to meet and fulfill customers satisfaction.

Goal statement Project scope

• Goal: To reduce prossesing time from

30 working days to 14 working days.

• Improve customer satisfaction index.

• Financial Gain: -

• Metric : -

Process: Issuance of Occupation Permit (O.P) Start: Receive, register & compilation and process complete application.

End: Notify Submitting Person (SP) on the issuance of the

Occupation Permit.

Scope: All building project within DBKU’s jurisdiction.

Project Plan New Team Line-up

Phase Start End Champion: BLG DBKU

Define - - Project Owner: Mohamad Faisal Bin Haji Adenan

Measure - - Members: Ilias B. Hasan

Analyze - - Norezan Binti Ha’s

Improve - -

Control - -

Reducing the process time to fulfill the customers demand and the completed project can be legally occupied.




PEMETAAN PROSES ‘AS IS’ MENDUDUKI OCCUPATION



SWIMLANE APPLICATION FOR ISSUANCE OF OCCUPATION PERMIT (OP) (AS-IS)


1. Submit Application For

Issuance of OP (Form

E&F)And Supporting

Documents (5 min)

2. Received, Register And

Compilation. Set Date For

Site Inspection And Prepare

Notice To BOMBA

(20 min)

3. Sign Memo To VAL

For Outstanding Rate

(10 min)

4. Forward Plan To

External

Department

5. BOMBA

Inspection And

Report/Recommen

dation

6. Carry Out

Inspection And

Report

9. Update VAL

Recommendation/

Comment

(15 min)

10. Carry Out OP

Inspection And Prepare

Report/Recommendation

(200 min)

12. Prepare Non-

Compliance Letter

(10 min)

18. Issue

Notification

Letter To SP

(10 min)

20. Sorting

Out And

Notify SP To

Collect OP

(15 min) 13. Prepare OP

(10 min)

14.

Recommendation

For The Issuance

Of OP (10 min)

15. Approve For The Issuance

Of OP (10 min)

19. Received

Notification Letter And

Compliance/Rectification

Works (5 min)

21. Receive

OP

(5 min)

NO

YES

Comply?

SUBMITTING PERSON (SP)

EXTERNAL DEPARTMENT (BOMBA)

EXTERNAL DIVISION (ENV, ENG)

DH(VAL/RTG)

PT(BUILDING CONTROL)

TECHNICIAN

UH (BUILDING CONTROL)

DH(BLG)

DIRECTOR

7. E-mail

Notification To

ENE/ENG And

Forward Plan To

VAL

(15 min)

8. Check

Outstanding Rate

And Register

11. Compile

Recommendation/

Non-Compliance

Recommendation

(20 min)

16. Approve The OP (10 min)

17. Vetting

And Sign

Letter For SP

Compliance

(10 min)

10 min

940 min

0 min

950 min

480 min

6720 min

1440 min

960 min

120 min

120 min

1240 min

1440 min

470 min

470 min

470 min

470 min

470 min

470 min

470 min

470 min


No. Aktiviti Value Analysis (Tandakan / )

Masa Proses

Masa Menunggu

Masa Diambil

VA BVA NVA minit minit minit

1 Submit application for issuance of OP (Form E&F) and supporting documents

/ 5 10 15

2 Receive, register and compilation. Set date for site inspection and prepare notice to BOMBA

/ 20 940 960

3 Sign memo to VAL for outstanding rate / 10 0 10

4 Forward plan to external department / 0 480 480

5 BOMBA inspection and report/recommendation / 0 6720 6720

6 Carry out inspection and report / 0 1440 1440

7 Email notification to ENV/ENG and forward plan to VAL / 15 120 135

8 Check outstanding rate and register / 0 960 960

9 Update VAL recommendation/comment / 15 120 135

10 Carry out OP inspection and prepare report/recommendation

/ 200 1240 1440

Value Analysis Menduduki Occupation (AS IS)


No. Aktiviti

Value Analysis (Tandakan / )

Masa Proses

Masa Menunggu

Masa Diambil


11 Compile recommendation/non-compliance recommendation

/ 20 1440 1460

12 Prepare non-compliance letter / 10 470 480

13 Prepare OP / 10 470 480

14 Recommendation for the issuance of OP / 10 470 480

15 Approve for the issuance of OP / 10 470 480

16 Approve the OP / 10 470 480

17 Vetting and sign letter for SP compliance / 10 470 480

18 Issue notification letter to SP / 10 470 480

19 Received notification letter and compliance/rectification works

/ 5 470 475

20 Sorting out and notify SP to collect OP / 15 470 485

21 Received OP / 5 470 475

Total 380 18170 18550

Value Analysis Menduduki Occupation (AS IS)



PEMETAAN PROSES CADANGAN PENAMBAHBAIKAN



SWIMLANE APPLICATION FOR ISSUANCE OF OCCUPATION PERMIT (OP) (AS-IS) - Penambahbaikan



Issuance of OP (Form

E&F)And Supporting

Documents (5 min)


Compilation. Set Date For

Site Inspection And Prepare

Notice To BOMBA

(20 min)

3. Sign Memo To VAL

For Outstanding Rate

(10 min)

4. Forward Plan To

External

Department

5. BOMBA

Inspection And

Report/Recommen

dation

6. Carry Out

Inspection And

Report

9. Update VAL

Recommendation/

Comment

(15 min)

10. Carry Out OP

Inspection And Prepare

Report/Recommendation

(200 min)

12. Prepare Non-

Compliance Letter

(10 min)

18. Issue

Notification

Letter To SP

(10 min)

20. Sorting

Out And

Notify SP To

Collect OP

(15 min) 13. Prepare OP

(10 min)

14.

Recommendation

For The Issuance

Of OP (10 min)

15. Approve For The Issuance

Of OP (10 min)

19. Received

Notification Letter And

Compliance/Rectification

Works (5 min)

21. Receive

OP

(5 min)

NO

YES

Comply?




DH(VAL/RTG)


TECHNICIAN


DH(BLG)

DIRECTOR

7. E-mail

Notification To

ENE/ENG And

Forward Plan To

VAL

(15 min)

8. Check

Outstanding Rate

And Register

11. Compile

Recommendation/

Non-Compliance

Recommendation

(20 min)

16. Approve The OP (10 min)

17. Vetting

And Sign

Letter For SP

Compliance

(10 min)

10 min

940 min

0 min

950 min

480 min

6720 min

1440 min

960 min

120 min

120 min

1240 min

1440 min

470 min

470 min

470 min

470 min

470 min

470 min

470 min

470 min

REVAMPTION


PEMETAAN PROSES ‘TO BE’ MENDUDUKI OCCUPATION



SWIMLANE APPLICATION FOR ISSUANCE OF OCCUPATION PERMIT (OP) (TO BE)



Issuance of OP (Form F) Upon

Compliance To Verification And

Inspection (5 min)


Compilation.

(10 min)

3. Recommendation For The

Issuance And Approval Of OP

(10 min)




DH(VAL/RTG)


TECHNICIAN


DH(BLG)

DIRECTOR 4. Approve The OP (10 min)

10 min

10 min

240 min

5. Sorting, Photocopy And

Notify SP For Collection

(10 min)

6. Received OP

240 min


Value Analysis Menduduki Occupation (TO BE)

/

No.

Aktiviti Value Analysis (Tandakan /)

Masa Proses

Masa Menunggu

Masa Diambil


1 Submit application for issuance of OP (Form F) upon compliance to verification and inspection

/ 5 10 15

2 Received, register and compilation / 10 10 20

3 Recommendation for the issuance and approval of OP

/ 10 240 250

4 Approve the OP / 10 240 250

5 Sorting, photocopy and notify SP for collection / 10 0 10

6 Reveived OP / 0 0 0

Total 45 500 545



No. Perkara Sebelum Selepas

1. PE (Process Efficiency) ____% ____%

3 Masa keseluruhan proses _____BULAN _____BULAN

Perbandingan Sebelum dan Selepas



RINGKASAN PENEMUAN DAN CADANGAN PENAMBAHBAIKAN

Kelulusan Permohonan Menduduki Occupation

Item/Perkara Sebelum Projek Selepas

Projek Catatan/Isu

1. Asas Undang - Undang BUILDING ORDINANCE 1994 Sama

2. Piagam Pelanggan TIADA TIADA

3. Caj/Bayaran TIADA

TIADA

4. Nama Borang Borang G Sama

5. Tempoh Sahlaku TIADA TIADA

6. Pembaharuan TIADA Sama

Pengabungan Proses Kerja:

Arahan untuk pengeluaran

OP setelah pemeriksaan

dijalankan

Proses Kerja Yang Tidak

Diperlukan:

All verification and

inspection to be carried out

before submission of

application for the Issuance of

OP (Form F)

7. Agensi Yang Dirujuk BOMBA Sama



RINGKASAN PENEMUAN DAN CADANGAN PENAMBAHBAIKAN

Kelulusan Permohonan Menduduki Occupation

Item/Perkara Sebelum Projek Selepas Projek Catatan/Isu

8. Keperluan Dokumen

Sokongan

COVERING LETTER BORANG E (ARKITEK) BORANG E (JURUTERA) BORANG F (JURUTERA) AS BUILT DRAWING (JIKA BERKENAAN) GAMBAR PROJEK SIAP WARRANTY SEPTIC TANK ROAD CERTIFICATION DARIPADA BAHAGIAN ENG (JIKA BERKENAAN) MEMO SOKONGAN KELULUSAN BAHAGIAN ENV (JIKA BERKENAAN) CUKAI TAKSIRAN HARTANAH DARIPADA BAHAGIAN VAL BOMBA

COVERING LETTER BORANG E (ARKITEK) BORANG E (JURUTERA) BORANG F (JURUTERA) AS BUILT DRAWING (JIKA BERKENAAN) GAMBAR PROJEK SIAP WARRANTY SEPTIC TANK ROAD CERTIFICATION DARIPADA BAHAGIAN ENG (JIKA BERKENAAN) MEMO SOKONGAN KELULUSAN BAHAGIAN ENV (JIKA BERKENAAN) CUKAI TAKSIRAN HARTANAH DARIPADA BAHAGIAN VAL BOMBA

14 DEWAN BANDARAYA KUCHING UTARA