dhanvine outbound tech support
TRANSCRIPT
Outbound Tech SupportDhanvine Consulting
A Sales Cum Technical Support Process Set Up, Consulting & Support by
Dhanvine Tried & Tested Process Consistent Revenue & Long Term Available on ‘Fixed’ and / or ‘Earn
More’ Variable Model Breakeven and Profit from Second
Month
Outbound Tech Support Process
1. Fixed Model : USD$600 Per Seat, with 2 SPD per agent. Below 2 SPD per agent will be $ 20 USD per lead payout.
2. Variable Model : 45% Per Sale Per Plan Flat. Payout will increase to max. 60% with a min. sale volume of $ 2000 USD per day. (*Percentages change in Inbound).
3. Current Centers are achieving higher numbers than quoted above. 3 Centers already running and making good money.
Revenue Model
Process Flow
1. VoIP Minutes Provided2. Data Provided3. Hosted Dialer Provided4. Hosted Sales Website5. Hosted Payment Gateway
* VoIP, Data and Dialer incurs cost.
Support Provided
Frequently Asked Questions
1. How does the process work?
Ans. The process is a technical support process whereby you are selling technical
support services to Small International Customers – B2C. One component of this
process is sales of technical support services and the other is service. 10 Agents
your center take care of sales against 3 in technical support providing remote
support services to those clients?
2. Who would train us on the those processes? And what would we need to do the
above successfully?
Ans. Dhanvine is a 3 Year brand in the Outsourcing and Training Business (Contact
Center and BPO) and our professionals would provide end to end support to get
the process going. You need a call center infrastructure for outbound and inbound
calls, if you do not possess the technology, consult with your point of contact at Dhanvine and he /she will help you in filling up the blanks.
3. How would you ensure the success of this project?
Ans. This project is already running at some of our centers who are making more than
the revenues listed in this presentation and after signing an NDA, you are more than
free to talk to them.
4. What do I require to start this project?
Ans. Call Center Infrastructure for 10 Seats and along with a good center manager from the call center industry who is willing to learn the process and its management.
5. How long does it take to start the process after I hand over the center along with the investment to start the effort?
Ans. Within 2 Weeks of Recruitment which would include account setup, traffic setup and training of tech support team, domain knowledge setup, etc…?
Contact Us Dhanvine Consulting Pvt. Ltd. http://www.dhanvineconsulting.com http://itechcare.us
Sales Email South : [email protected] Sales Email North :
For Queries Over Phone : Mr. Srinivasu Rao P - +91-9030677733, Mr. Amar Mehra - +91- 9985138600.