dialogue and deliberation
TRANSCRIPT
Dialogue and deliberationÁlvaro Santamaría Peñalva
Leadership and change management
Álvaro Santamaría Peñalva
Index.
1) Introduction.
2) What is the dialogue and deliberation program?
3) How do we use the D&D program?
4) When are the D&D used?
5) Guiding principles of the D&D program.
6) Conditions for success.
7) Conclusions.
Álvaro Santamaría Peñalva
1) Introduction
A) Dialogue.
Allows people to share their perspectives and experiences about difficult issues.
It is about understanding and learning.
Dispels stereotypes and builds trust.
B) Deliberation.
Process that promotes the use of critical reasoning and logical argument in group decission making.
Importance of examining all sides of an issue.
Álvaro Santamaría Peñalva
2) What is the dialogue and deliberation
program?
Build and strengthen relationships.
Bridge gaps.
Resolve conflicts.
Generate innovative solutions to problems.
Inspire collaborative action.
Engage people in the decision making.
Increasingly used everywhere.
It enables people to share power with one another and with leaders.
Álvaro Santamaría Peñalva
3) How do we use the D&D
program?
I. Prep work:• To know the issue, the
affected stakeholders and the participants.
• To provide background materials.
II. Introductions:• Participants feel welcomed
and appreciated.
III. Establish/Present ground rules.• “Agreements”
• Used to create a safe space for people with different views.
Álvaro Santamaría Peñalva
3) How do we use the D&D program? (II)
IV. Share personal stories and perspectives:• Personal stories open people to each other’s humanity,
engendering trust, establishing a sense of equality and enabling them to consider different perspectives.
V. Explore a range of views.
VI. Analysis and reasoned argument:• “Deliberations are the way we make the decisions that allow
us to act together” (David Mathews).
VII. Decide on action steps or recommendations:• Participants want to understand how their work makes an
impact.• The process and purpose shape the form that actions take.
Álvaro Santamaría Peñalva
3) How do we use the D&D program? (III)
Álvaro Santamaría Peñalva
3) How do we use the D&D program? (IV)
Álvaro Santamaría Peñalva
4) When are the D&D used?
Álvaro Santamaría Peñalva
4) When are the D&D used? (II)
THE GAME.Álvaro Santamaría Peñalva
Álvaro Santamaría Peñalva
5) Guiding principles of the D&D program.
a) Incorporation into a larger engagement effort.
b) Inclusivity.
c) Openness to an unknown outcome.
d) Collaboration.
e) Transparency.
Álvaro Santamaría Peñalva
6) Conditions for success.
Adequate time to do the process justice.
The link to action and change is clear from the start.
Adequate resources are available.
The issue is timely.
The process is organized by a neutral party.
Participants’ needs and concerns are at the forefront.
Álvaro Santamaría Peñalva
7) Conclusions.
Everybody has to be involved in the decision making of the company.
People have to feel free to express their ideas, because all of them are important.
Thus, people will be engaged in the firm and so we will get the success on it.
Álvaro Santamaría Peñalva
Ending.
1) Introduction.
2) What is the dialogue and deliberation program?
3) How do we use the D&D program?
4) When are the D&D used?
5) Guiding principles of the D&D program.
6) Conditions for success.
7) Conclusions.
Thank you for your attention.
Álvaro Santamaría Peñalva
Bibliography:
Edited by Holman, P.; Devane, T.; Cady, S.. ‘The change handbook: The Definitive Resource on Today’s Best Methods for Engaging Whole Systems’. 2nd ed. rev. and expanded. San Francisco: Berrett-Koehler, 2009. p-102-117. ISBN: 9781576753798. Álvaro Santamaría
Peñalva