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DIANA JONES

diana.jones@bellsouth.netROSWELL, GA 30076

PROFESSIONAL SUMMARY

Over 10 years as an Expert Technical Writer and Editor, including Data Center Infrastructure Documentation, Disaster Recovery Manuals, Policies and Procedures Documentation, Software Development, Visio Diagrams, User Manuals, Installation Manuals, How-To Guides, and Hardware and Software Configuration Manuals. Experience includes:

Authoring documentation for highly technical audiences and end users. Software development (SDLC). Hands on experience in Operations Acceptance and User Acceptance testing. Keen ability to learn new emerging technologies and adapt quickly. Outstanding organizational, presentation and communication skills and exceptional attention to

detail. Creatively manage projects independently and collaboratively in teams, while ensuring that

deadlines are met. Very comfortable working with Senior Management.

Industries: Information Technology, Telecommunications, Network Operations, Aviation, Payment Services, Systems Technology, Electronic Locking Solutions, Media and Communications, Library Automation Systems (RFID), Photojournalism, Retail.

Job Roles: Technical Writer, Project Manager, Editor, Trainer, Tech Support, Document Controller, Researcher, and Network Analyst.

Certification: Six Sigma Greenbelt.

TECHNICAL WRITING EXPERIENCE:

Macy’s Systems and Technology, Johns Creek, GA. www.macys.com . January 2015 – February 2015. Short-term contract job in Infrastructure Department consisted of editing legacy processes and procedures documentation into new format for use by system facing users.

SITA, Atlanta, GA. www.sita.aero. December 2013 – September 2014. Technical Writer. Created Managed Services / Disaster Recovery Guides (MSGs) for use by SITA Global Data Center Operations in support of applications for airlines. This project covered the move of SITA’s international legacy datacenters into state-of-the-art, Next Generation, PCI-compliant facilities.

Coordinated with Subject Matter Experts (SMEs) from Infrastructure, QA, Network, Project Management, Data Center Operations, Operations Acceptance, Instructional Design, and User Acceptance departments.

MSGs contain information on databases, disaster recovery, virtual (or physical) location, network and dataflow diagrams, build, and detailed purpose and function of the application. ISO Standards, Windows, Linux.

Documents were kept in a SharePoint environment with strict check out and check in requirements for version tracking and ease of access.

Visio drawings of Network Infrastructure.

SITA is the world's leading specialist in air transport communications and information technology, working with every sector of the air transport community.

ONITY, Duluth, GA. www.onity.com. June 2013 – November 2013. Technical Writer. Created (including photographs) User Manual and Installation and Configuration Manual for new hardware and software system for Engineering department. Photoshop and MSWord.

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DIANA JONES

diana.jones@bellsouth.netROSWELL, GA 30076

Completed one month before deadline. Created short “how-to” movies. Composed Technical Manuals for Product Development department. Microsoft Office, proprietary software and hardware.

Onity, a division of United Technologies, is a leading provider of facility management technologies that include electronic locks and smart card systems, electronic in-room safes, and energy management systems.

OFFICIAL PAYMENTS CORPORATION, Norcross, GA. www.officialpayments.com. June 2012 - November 2012. Senior Technical Writer. Composed comprehensive documentation of the consolidation of six legacy datacenters into two new, Enterprise, state-of-the-art, and highly virtualized, multi-provider datacenters.

· Reported to Vice President of IT Infrastructure. Collaborated with Developers, Network Operations, Information Security, and Database Subject Matter Experts (SMEs) to create procedural and software user guides and installation documentation, high-level Visio network diagrams, disaster recovery plans, flow charts, and spreadsheets.

· Took over responsibility for Visio diagrams from Sr. Network Engineer.

· Documented business processes.

· Consolidated Infrastructure Upgrade documents in SharePoint.

Official Payments Corporation is a trusted payment services partner of the United States Internal Revenue Services, state governments, the District of Columbia, local and municipal government agencies, colleges and universities, and other public and private interests in all 50 states. FABIAN BABER COMMUNICATIONS, Philadelphia, PA. www.fabian-baber.com. January 2005 – November 2014. Freelance Writer and Editor for this private, digital communications and video production company. Multimedia projects worked on include:

Wide Area Networking. Elementary Special Education. Law Firms and Best Practices. Pharmacology for Nursing Students.

INTEGRATED TECHNOLOGY GROUP, Norcross, GA. www.integratedtek.com. July 2008 - October 2010. Technical Writer and Documentation Specialist for international company that develops software, manufactures, sells, and supports Library Automation Equipment and Technologies.

· Assumed responsibility for documentation from Senior Developer.

· SDLC

· Conceptualized, designed, developed, and delivered technical documentation, including standard operating procedure guides, user guides, implementation guides, technical user manuals (hardware and software), configuration manuals, quick start guides, and installation guides.

· Authored and edited both customer-facing and internal documents, resulting in a substantial increase in customer satisfaction and improvements in internal processes.

· Documented and developed standardized templates.

· Created successful responses to RFP/RFI/RFx generating increased revenue for the company.

· Commended for initiating new procedures that improved office efficiency.

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DIANA JONES

diana.jones@bellsouth.netROSWELL, GA 30076

AT&T SOLUTIONS, Atlanta, GA. www.att.com. September 2000 - December 2004. Project Manager. Member of Life Cycle Management team for the International Enterprise Siemens Account.

· Collaborated with Engineers and other Project Managers.

· Supported a telecom network migration of over 500 circuits and routers.

· Completed 30 days ahead of schedule.

· Planned, organized, and implemented all aspects of circuit migration and installation.

· Supervisor of time sensitive Change Control Database. Following Service Level Agreement (SLA) guidelines, maintained up-to-the-minute data in proprietary databases.

· Reported to Senior Vice President of Enterprise Siemens Department.

· Implemented processes according to Quality Management and attended management review meetings.

· Created Technical Documentation and User Guides.

EARLIER HISTORY:

Siemens Business Services, Duluth, GA. www.siemens.com. Wide Area Network Analyst II. Proactive support of over 500 circuits and Cisco routers in an international, wide area network call center. 1999 - 2000.

Federated Systems Group (FSG), Norcross, GA. www.federated-fds.com. Wide Area Network Analyst. Proactive support of circuits, routers and multiplexers at over 400 locations in wide area network call center. 1997 - 1999.

EDUCATION:Queens College, CUNY, Flushing, NY. School of Visual Arts, NY, NY

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