MONDAY-THURSDAY: 7:00am to 10:00pm

FRIDAY: 7:00am to 7:00pm

ITS WEBSITE www.sanjac.edu/its

FACEBOOK www.facebook.com/sanjacits

TWITTER www.twitter.com/sanjacits

SANJAC WEBSITE www.sanjac.edu

EMPLOYEE WEBMAIL http://outlook.com/sjcd.edu

SANJAC ONLINE SYSTEM (SOS) www.sanjac.edu/soslogin

BLACKBOARD https://blackboard.sanjac.edu

INTRANET (ON-CAMPUS ONLY) http://internal.sanjac.edu

SERVICE LEVEL AGREEEMENT www.sanjac.edu/its/sla

POLICIES & PROCEDURES www.sanjac.edu/its/support

At San Jacinto College, a number of technology resources are available for your use.

All San Jacinto College employees are required to change their network password every 180 days. This process helps

improve security and protect the College’s computer systems from unauthorized access through email phishing.

Employees have the ability to reset their network passwords through Password Self-Service (www.sanjac.edu/

password). In order to successfully reset your password online or through the credential manager feature on your

workstation, you must set up answers to your challenge questions. Instructions on how to set up your security

questions and how to reset your password online or on your workstation are available on the ITS website

(www.sanjac.edu/its/password).

SanJac Online System (SOS)

With SOS, employees can perform a wide variety of

tasks; such as review contact information, pay stubs,

time off/leave balances, and tax forms.

Blackboard

Courses offered at SJC have a course site in the

Blackboard learning management system to provide

content and grade reporting for all classes and where

students login to complete work for their online courses.

The login for Blackboard uses your G# as the username

and your network password. Information and training is

available through Educational Technology and details

can be found on their blog at www.sanjac.edu/edtech.

Technical support is available through the Blackboard

Support office and may be reached at 281-542-2084 or

by email at BbSupport@sjcd.edu

Voicemail

To access voicemail, dial ext. 6198 (281-998-6198 off

campus) and enter the appropriate extension and

password when prompted. Requests for assistance with

telephone issues can be made through Tech Support.

Tech Support Online

Tech Support Online (www.sanjac.edu/rightanswers) is

a self-service support knowledge base, accessible from

the College homepage or within the Blackboard Tech

Support tab, which allows college employees and

students to search for answers to questions or issues

related to the use of college technology resources.

Virtual Private Network (VPN)

When off campus and not connected to the college

network, a VPN makes it possible to connect to the

network and remotely access network resources

including network storage, Banner, and remote access

to an office computer by using a home computer or a

college laptop.

The Pulse Secure System, the College’s adopted VPN,

makes it possible to connect directly to the SJC network

so that network drives may be mapped and Outlook

may be configured for email. For additional information

and instructions, please visit the ITS website

(www.sanjac.edu/its/vpn).

If you have any questions or require assistance with any offered services, please contact the Tech Support Office at

Email: TechSupport@sjcd.edu

Phone: 281-998-6137 (Off-Campus) or x6137 (On-Campus)

Did You Know?

www.sanjac.edu/rightanswers

TechSupport@sjcd.edu

281 -998 -6137

Phishing refers to an attack that uses email or a messaging service (like those on social media sites) that tricks you

into taking an action, such as clicking on a link or opening an attachment. By falling victim to such an attack, you risk

having your highly sensitive information stolen and/or your computer infected.

You can prevent falling for a phishing attempt by remembering the following:

DO NOT click on any links from suspicious or unsolicited emails. Doing so can result in malicious

software / virus installation on your workstation.

San Jacinto College ITS will never ask for your username and password details in an e-mail or by phone.

If you receive a suspicious e-mail, contact Tech Support.

Employees who have been issued a laptop receive a docking station which allows the laptop to connect to devices

such as monitor, keyboard, mouse, and network cable in the office. Take care to prevent damage by properly docking

and undocking your laptop.

Please review the steps below to help maintain your assigned laptop:

1. Allow your laptop to receive important updates and security maintenance from ITS.

Leave your laptop turned on and docked when it’s in the office.

Turn on and connect your laptop to the internet on a regular basis.

If the laptop has been turned off for an extended period of time, leave the laptop turned on and

connected to the internet for at least an hour after you turn it on next.

2. Remember to keep liquids and food away from your laptop so accidental spills don’t interfere with your laptop

usage.

3. Let your laptop breath so it can perform its best.

Maintain a clear area around the sides of the laptop to allow proper ventilation.

Keep the laptop away from dusty environments; the fans inside will become ineffective in cooling down

the system.

4. Restart your laptop at least once a week to improve performance.

In the event your laptop becomes damaged, contact Tech Support for assistance. We are here to get your device

working again.

ITS is currently hosting Quick Help Sessions at the District offices. Techs are available to assist SJC Employees with

IT-related questions. In addition, ITS will have monthly topics related to IT Security such as phishing, guarding your

privacy online, viruses, etc. Please read the monthly Did You Know sent to your email to find out what the featured

topic will be.

Additional information can be found on the ITS website (www.sanjac.edu/its/quickhelp).

Did You Know?