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An Introduction to Digicon Technologies Ltd
Who We Are
Digicon is a leading Business Process Outsourcing (BPO) company headquartered in Dhaka. Bangladesh with unparalleled expertise in customer are, contact center, telesales, HR outsourcing, payroll processing, variety of back office and technology support service
VisionOur vision is to deliver comprehensive enterprise level BPO solutions across the world to the companies small or large local or multinational, working in wide range of industries
MissionWe are dedicated to develop long term relationships with our clients by providing flexible and dynamic BPO services by adding maximum value to our clients’ business. We give our best effort to create a positive experience by delivering the best people, best processes and best technology.
Why Choose Digicon
Digicon is a financially sound business process outsourcing company capable of investing in outsourced process of any size.
What We Do
Customer Support Sales & Distribution Marketing & Promotion
Accounting & Back office Human Resource Technology
Outsourcing
Solution Deployment
IT Infrastructure Deployment
Customer Support• Inbound Call Centers• Walk-in Centers• Web Chat & Email• SMS & Mobile Application• Surveys & Data Collection• Warranty Service Adminstration
Sales & Distribution• Appointment & Telesales• Distribution Channel• Online/ Ecommerce Sales• Sales Advisory
Marketing & Promotion• SMS & Mobile Apps Marketing• Email Marketing• Online & Social Media Marketing• Export Promotion Advisory
Accounting & Back office• Cloud Accounting System• Accounting & Finance Advisory• Cloud Vale T Accounting &
Advisory• Receivable Management• Payable e Management• Data Entry & Document
Management
Human Resource• Head Hunting• HR Compliance Advisory• Cloud Payroll & Compensation• Training Outsourcing
Technology Outsourcing• Call Center Infrastructure• IT Helpdesk• Cloud CRM Solution• Enterprise Management
Solution Deployment• Both OEM and Open Source
Software Deployment • ERP, CRM and DWH/BI solutions • Customized Software Solution• AMC Support
IT Infrastructure Deployment• Total IT Infrastructure• Network Infrastructure • Server & Storage Solutions • Surveillance & Security Solutions
Digicon’s ClientsClients Activities
Airtel Bangladesh Ltd
* In-bound Call Center Service * Outbound Tele-Sales * Customer Care Center Management *International Mobile Airtime Recharge
Samsung India Electronics PVT Ltd
* In-bound Call Center * Outbound Tele-Sales * Complaint Management *Technical Support
OLLO Wireless Internet
* In-Bound Call Center * Outbound Call Center * Back Office Support * Technical Support * RF Processing * Complaint Management
Teletalk Bangladesh LTD.
* In-bound Call Center Service * Outbound Tele-Sales * Customer Care Center Management
VE Commercial Vehicles *Outbound Call Center and Marketing
Beximco Pharma * Inbound Call Center
Digicon’s ClientsClients Activities
First Security Islami Bank Ltd. * Outbound Call Center* Marketing for FSIBL
Robi Axiata Ltd. * Mobile Airtime Recharge
Banglalink Ltd. * Mobile Airtime Recharge
Bangladesh Hi-Tech Park Authority *Skill Enhancement and Quality Analysis* Employment Incentive Program
VU Mobile Limited
* In-bound Call Center Service * Outbound Tele-Sales * Customer Care Center Management
Reckitt Benckiser * Outbound Tele-Campaign
Transcom Electronics
* In-Bound Call Center * Outbound Call Center * Back Office Support * Complaint Management
Digicon’s ClientsClients Activities
Well Food * SMS Blasting/Campaign
Westin, Dhaka. * SMS Blasting/Campaign
Bashundhara Group * IVR Development
BRAC Saajan, Birmingham, England. * International Customer Care Center
Goldberg Mobile * In-Bound Call Center* Out-Bound Call Center
Grameenphone * International Mobile Airtime Recharge
ICT Division; Ministry of Posts, Telecommunication & IT
* Learning & Earning Development Project, Bangladesh
Bangladesh Computer Council *Supply, installation, implementation, commissioning and maintenance of software for expansion of national data center
Digicon’s Clients
Facility Acquisiti
on
Skilled Manpow
er
Project Management
Technology
Management
Our Strengths
Continued Expansion in developing markets
Wider and more detailed Coverage of the marketplace
Continued technology & service Innovation
Integration of solutions for greater operational efficiency and client satisfaction
Our
Str
ateg
ic F
ocus
Get in touch with us
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Corporate Office: 242, Tejgaon Industrial
Area, Gulshan Link Road, Dhaka-1208.
Bangladesh.
Operation Office: Rajuk Trade Centre (4th
Floor)Faruque Sarani Road, Nikunja (Uttara)
Residential Area, Khilkhet, Dhaka-1229.
Bangladesh.
US Office:
36024 Ashton Place
Fremont, CA 94536 USA
www.digicontechnologies.com
Phone: +88 02 8879224-25
Fax: +88 02 8870922