Digital transformation for humansHow enabling your people leads to better ROI

LAURIE DESAUTELS, MANAGING DIRECTOR

Experience Consulting, PwC and Strategy&

PMI of Vancouver Island Professional Development Conference

May 6-7, 2019 in Victoria, BC

PwC 2

Becoming a leading-edge

technology adopter opens up

incredible opportunities for

us. And we must be open to

learning, making mistakes

and course corrections along

the way. Progress, not

perfection, will be a new

technology mindset for PwC.

BOB MORITZ

PwC Global ChairmanBOB MORITZPwC Global Chairman

PwC 3

No. 1

Manual processes

No. 2

Redundancy

No. 3

Difficult user experience(s)

No. 4

End of life IT systems

No. 5

Decentralization

No. 6

IT cost pressure

No. 7

Evolving workforce

No. 8

Compliance

At PwC, we’re facing the same challenges you face

4

We’re on a

journey

Change the

way we work

Know our

people

Standardize

capabilities

Know our

customers

Automate the mundane ….

OUR JOURNEY

2013

TODAY

5

fail to generate

returnsthat exceed the original investment

75% of digital

transformations

and behavioural change

70% of failed transformations

are

due to a lack of

user adoption

Source: Forrester

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adoptchoose to take up, follow, or use

enablementthe action of giving someone the

means to reach their potential

Achieving ROI with your digital transformation requires people to do things differently —not ‘adopt’ a tool

7

To achieve the power of a digitally enabled organization, your people need:

The right motivationsThe right toolsThe right skillsNew habits

8

People are different

People need technology

to be easy

People follow leaders and

influencers

People get bored

People are driven by purpose & they don’t change overnight

To thrive where others fail, you need to know that:

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Enable your People Problems worth solving

Begin to change the way you work to become an agile, ever-learning, ever-

transforming organization.

Define the problems most worth solving and the value you will create from solving

them. Then iterate your solutions to create value quickly.

Transformation management

Drive holistic business results through real-time transformation management,

measurement, and personalized transformation experience.

Digital workspaces tobring people together

Where your digital transformation comes to life.

1 2

3 4

SO HOW DID WE REALIZE THIS ...

10

Enable your people

Black Belt

Sensei

Grasshopper

Elite

Karate Kid

1

11

Problems Worth Solving2

Design Thinking Framework

Define PrototypeWhat if?Discover

Agile Cross Functional Teams

12

Self-fueled

innovation

Large problems

worth solving

Large

infrastructure /

capital programs

Level of

governance

Complexity

Governance is on a spectrum

Transformation management3

Measure the enablement of your people

Machine

Learning

Motivation

Platform

usage

Skills

13

Digital workspaces to bring people together4

Design Thinking Framework Agile Cross Functional Teams

EXPERIENCE CENTRES ACROSS CANADA

Toronto

Ottawa

Calgary

Victoria

14

Investing in people

leads directly to

an increase in

customer

satisfaction

and profits.

Consumption of digital content through

our LMS system has increased by 15

times since the launch of DFA in 2017,

with +1,500 downloads of digital content

in Sep’18.*

15xDigital culture is the top consumed

category within the DFA app with more

than 22% of users learning about it.

Consumption via video content is more

than 50%.*

50%

PwC has improved total workforce

productivity by close to 5% in 2018 and is

projecting increased productivity further

up to 15% as a result of our Digital

Upskilling journey.*

20%Hours on average saved per user per

week

9

15

Full alignment and

leadership buy-in

Helping our

people succeed

Demonstrating

value

3 CRITICAL SUCCESS FACTORS

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Walking the talk:

We prioritize people

over technology,

and you should too

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Walking the talkMY DIGITAL FITNESS AND PERSONALIZED LEARNING PLAN

pwc.com/ca

Thank you.

© 2019 PwC. All rights reserved. Not for further distribution without the permission of PwC. “PwC” refers to the network of member firms of PricewaterhouseCoopers

International Limited (PwCIL), or, as the context requires, individual member firms of the PwC network. Each member firm is a separate legal entity and does not act as

agent of PwCIL or any other member firm. PwCIL does not provide any services to clients. PwCIL is not responsible or liable for the acts or omissions of any of its

member firms nor can it control the exercise of their professional judgment or bind them in any way. No member firm is responsible or liable for the acts or omissions of

any other member firm nor can it control the exercise of another member firm’s professional judgment or bind another member f irm or PwCIL in any way.

LAURIE DESAUTELS (403) 650-24398 @ldesautels (on Twitter)