DIGITAL WORKPLACE services Our Support Services> Digital Service Desk> Location Services> Cloud Support & Management> Workplace Optimization Services> ITSM Process and Tool Re-engineering Services

The Stefanini Difference> High quality support at lower costs for your digital workplace> Local Support of all your IT components in end-user locations> Innovative support models like Digital Café, Digital Coach, Vending and Kiosk> Professional technicians trained in the most advanced technologies: devices, network, and software> Reliable, flexible and accountable support driven by Service Level Agreements (SLAs)> Well-defined and thorough IT Service Management Solutions> Remote support solutions for your mobile workforce> Integrated global delivery capabilities > Flexible, agile engagement models

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End-to-End Support for Your Endpoint DevicesToday’s end-user computing environment is increasingly global, distributed, mobile and diverse, with a wide variety of hardware, software and mobile devices. IT departments face the challenge of how to effectively manage, support and secure these environments, ensuring end-user productivity whilst driving down costs.

Stefanini can deliver the end-to-end digital workplace support you need. Using a smart combination of centralized and onsite support services, we can efficiently manage your end-user environment, reducing costs, and letting you focus on your core business. We manage every aspect of digital workplace support from user support and onsite services to the management of complex workplace infrastructures and cloud solutions.

Our commitment to continual improvement, proactively reducing incidents and leveraging remote resolution ensures that we keep your costs low while delivering the high quality and availability support services according to the needs of your workforce.

With more than 25,000 employees in 40 countries, our global teams are experienced in supporting Fortune 1000 enterprises across multiple industries and languages. Rely on Stefanini for comprehensive solutions, proven experience, and continuous innovation.

Our Solutions

Digital Service DeskStefanini provides excellent user support using digital contact channels like chat, web and virtual agents, in addition to traditional channels like phone and email. Stefanini provides your users one simple interface to address the full complexity of the modern IT organization – an interface that your users can address anywhere, anytime, by any means. We support multiple languages, 24 x 7 x 365. The Digital Service Desk is a learning organization, focused on improving first level resolution rates over time, and supporting the client organization in their innovation journey. It constantly adapts to user needs and organizational requirements, keeping pace with the speed of digital business development.

LOCATION SERVICESStefanini has a two-pronged approach to location-based services: We put the right team onsite, and complement this with a highly-skilled remote services offer – so that the onsite team can focus on high-value user interactions. We have a comprehensive range of services for your onsite requirements, addressing the special needs of offices, factories, points of sale or home users. We support technologies beyond the endpoint, including server rooms, conference solutions and communication infrastructure. We apply client-friendly and efficient support models, such as Digital Café, Digital Coach and Kiosk, providing digital users the service that they need for a price that your company can afford.

Stefanini Workplace Services support your users, and also your endpoint technology including all required backend components, wherever your business takes you.

Cloud Support & Management We make cloud collaboration and cloud applications work. Stefanini manages cloud services, their providers, their contracts and delivery models. We combine different vendors and solutions into full managed workplace models. Our delivery centers have dedicated teams that have experience with all features and functions of Office 365. We are relieving your IT and your users from standard activities, and allow you to take full advantage of the cloud functionalities without the need to build your own cloud control center.

ITSM Process and Tool Reengineering Services We are experts in IT Service Management. Stefanini created a unique organizational model that fulfills all requirements of complex, digital and innovative businesses, applying traditional ITSM principles, as well as new innovative roles, to cope with new procedures like Agile and SCRUM. Together with our partners from ServiceNow and CA, Stefanini delivers full ITSM solutions, covering tool and skill requirements, ensuring process compliance and quality, and providing detailed insight into the distributed IT operation. We integrate ITSM tools with virtual agents, automation engines and analytics to create and improve proactive support models. Our solutions reduce complexity for the client, applying common principles with standardized development templates.

Workplace Optimization Services We view the workplace through the eyes of the user. This enables us to inspire our clients with continuous innovation and offer improvement processes aligned with user needs and business requirements. We have specialized experts in User Experience optimization, analyzing user needs with state-of-the-art tools and processes. Our extensive experience means we can support clients with image design, SW management and distribution

BENEFITS

Lower costs >

> Benefit from the economies of scale a global provider can offer, delivering cost savings over in-house programs

> Eliminate technical hiring, training and

management costs

Improve workforce productivity > Consolidate operations into a consistent

enterprise-wide approach

> Free your staff to focus on value-added projects and your core business needs

> Reduce the complexity of managing your IT environment

> Improve service response and resolution time with ITIL best in class processes

> Maintain connectivity and productivity for your digital workforce

> Consume only the onsite support services that you need

> Quickly ramp up ad-hoc for large projects, major upgrades, or location moves

>changes new business requirements

Centralized,global support

FEATURES

Our digital workplace management services ensure that you gain the maximum value from your end-user systems by providing the support your end users need, improving control of your IT environment whilst lowering costs.

> Onsite support that includes hardware, peripherals, software, network, and the underlying physical infrastructure

> Troubleshooting support for mobile devices.

> Worry-free escalation of out-of scope incidents directly to the appropriate vendor or external support group for prompt resolution

> Focus on remote resolution, process improvement, and incident avoidance

Powering your business around the World In today’s global business environment, IT organizations require focus on differentiated products and services based on the latest advances in technology, where do you find IT service solutions that power your business? Stefanini keeps you at the forefront. We have the people, industry and business knowledge, experience and technology to power your business.Since 1987, we have been providing offshore, onshore and nearshore IT services, specializing in applicationdevelopment outsourcing. Our offerings also include IT infrastructure outsourcing, systems integration, consultingand strategic staffing services. Since our inception, we have focused on finding new ways to meet our clientsever-changing IT needs.Stefanini understands that excellence, quality and continuous innovation are factors that guarantee the overallsatisfaction of our clients and build lasting business relationships.

ENTIRE VALUE CHAIN

Consult > Workplace Optimization

> ITSM Process Reengineering

Build> Cloud Migrations> ITSM Tool Integration

Operate> Standardized Near-Shore

Solutions using Stefanini Delivery Centers

> Dedicated Client Teams> Full locations support covering all

business requirements

ENTIRE TECHNOLOGY SUITE

Onsite > Servers > Network Equipment > Applications > Desktops and laptops > Peripherals

Mobile Workforce > Smartphones & Tablets > Virtual Private Networks &

Connectivity

ENTIRE GLOBE

>serving the Americas, Europe, Asia, Africa, and Australia

> 25,000+ global employees

> 500 active clients, with 300 multi-national clients

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HeadquartersEMEA - Brussels, BelgiumT: +32 2 620 20 20North America - Southfield, MI, USAT: 800-522-4451 | 248-357-2866Global - Sao Paulo, BrazilT: +55 11 3039-2000