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#vmworld
Digital Workspace Transformation
Best Practices from the FieldMason Uyeda, VMware, Inc.
Matthew Stepanski, VMware, Inc.Mitesh Pancholy, VMware, Inc.
Sean Maxwell, VMware, Inc.
Moderator: TJ Vatsa, VMware, Inc.
LDT2188PU
#LDT2188PU
VMworld 2018 Content: Not for publication or distribution
2©2018 VMware, Inc.
This presentation may contain product features that are currently under development.
This overview of new technology represents no commitment from VMware to deliver these features in any generally available product.
Features are subject to change, and must not be included in contracts, purchase orders, or sales agreements of any kind.
Technical feasibility and market demand will affect final delivery.
Pricing and packaging for any new technologies or features discussed or presented have not been determined.
Disclaimer
VMworld 2018 Content: Not for publication or distribution
Agenda
3©2018 VMware, Inc.
Intros
“The Challenge”- Ground Reality
“The Art”- of the possible
“The Science” of execution- Why, What, How, Who
“The Outcomes”- Application of Art & Science
Q&A with the audience
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Session & PanelistsIntroduction
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Panelist IntroductionMatthew Stepanski• Vice President, Worldwide Professional Services. A veteran of the IT Industry for over twenty years, Matt has performed a wide range of roles across Sales, Services and Operations; having spent the last seven years pioneering the development of Innovative Services & Solutions to meet VMware’s customers evolving business and technology needs
Mason Uyeda• Senior Director of Customer Success and is responsible for ensuring outstanding customer experiences with VMware’s end-user computing (EUC) solutions. He brought the Customer Success methodology and framework to VMware EUC several years ago with the objective of helping customers achieve successful implementation and adoption of products and technologies. These methods have helped many key customers achieve their business value objectives
Sean Maxwell•Customer-focused Transformation Change Agent and Client Solutions Director who prides himself on helping customers achieve business objectives faster and cheaper with defined and measurable business results. He has a broad technical background delivering complex solutions to healthcare, global and enterprise clients. He is passionate about delivering incremental tactical value against a long-term strategic vision.
Mitesh Pancholy• Principal Architect in VMware PSO specializing in DevOps and Cloud computing with over 16 years of experience in Engineering Management, Product Management, and Sales roles. Alongside his virtualization expertise, he has devoted much of his professional career to the integration and implementation of business processes into orchestrated virtual architectures. His technical experience includes design, development and implementation of virtual infrastructures
TJ Vatsa• Principal Architect, Office of the CTO – Global Field and member of CTO Ambassadors team at VMware representing the Professional Services organization. With more than 21 years of experience in the IT industry, he has focused on enterprise architecture and applied his extensive experience in professional services and R&D to Cloud Computing, mobility/EUC design, and moreVMworld 2018 Content: Not for publication or distribution
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“The Challenge”Ground Reality
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“My business and its IT organization are being engulfed by a torrent of digital opportunities. We cannot respond in a timely fashion, and this threatens the success of the business and the credibility of the IT organization.”
Source: Worldwide CIO Survey Gartner
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RiskEfficiencyCost Innovation
Business Problems
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What are the key IT Challenges for Digital Transformation?
Context Driven Access“Any App, Any device, Any where” To “Right app, Right Device, at the Right Time”
User CentricityNeed for Enterprise Secure solution, without compromising User Experience, Privacy
Proliferation of Devices
Convergence of work and personal devices
Mobile ProductivityKeeping your Mobile Workforce productive
Security Threats& Shadow IT Rising
Security risks with Consumerization of Ent. IT
Day2-Ops
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Pain Points: Banking Customer Snapshot
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“The Art”- of the possible
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BUSINESS PROBLEM
ITPROBLEM
BUSINESSOUTCOME
IT CAPABILITY
From Business Problems to Business Outcomes
What are the use cases that affect user personas?
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The Art of Transition This is what drives the Relationship-based Business
• What are your User Personas
• What devices
• What application
• Where do users access from
• What Lines of Businesses
• What use cases/ workflows
• What security
• Application catalogs
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Customer Success: Is it “pre” or “post”?
No Such Thing as “Post-Sales”…
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Customer Success: Is there an equation?
Churn Retention
𝑓𝑓 𝑥𝑥 = 𝑎𝑎0 + �𝑛𝑛=1
∞
𝑎𝑎𝑛𝑛 cos𝑛𝑛𝑛𝑛𝑥𝑥𝐿𝐿
+ 𝑏𝑏𝑛𝑛 sin𝑛𝑛𝑛𝑛𝑥𝑥𝐿𝐿
$
$VMworld 2018 Content: Not for publication or distribution
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“The Science” of executionWhy, What, How, Who
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OP
ERA
TIN
G M
OD
EL M
AT
UR
ITY
INFRASTRUCTURE PROVIDER
“Consolidate, standardize and optimize to reduce cost“
DRIVE EFFICIENCIES
BUSINESS PARTNER
“Provide on-demand business aligned
applications and services with quality to increase agility”
ACCELERATEINNOVATION
DIGITALENTERPRISE
“IT and business convergence for developing
and delivering digital business models“
NEW BUSINESS MODELS
BUSINESS RELATIONSHIP for Solution Adoption
IT to Business Relationship Profiles
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INFRASTRUCTURE PROVIDER
BUSINESS PARTNER
DIGITALENTERPRISE
CYBERSECURITY INSIGHT PROTECT CONTROL
CONSUMER IDENTITY APPS DESKTOP MOBILITY
Private Cloud• IT Portal• Automated Provisioning• Resiliency• Showback
Hybrid Cloud• Cloud Bursting• Relevant Service Metrics
PaaS• Converged Application
Authoring (WaaS, DBaaS)• Change and
Configuration Management• EUC & Mobility as a Service
XaaS• Service Lifecycle Extensibility • Integrated Service Lifecycle
Third Platform• Multi-Cloud• Cloud Native Apps• Big Data Driven• Agile Focused• API Driven• Continuous Service Improvement
DevOps• Micro-service Architecture• Enhanced Network Security• Continuous Delivery
Digital Convergence• New Business Models• Continuous Customer Engagement• Digital Engagement
IaaS• Service Lifecycle Management• Service Catalog• Org and Process Transformation• Chargeback
Virtual Infrastructure• Virtualize across Compute,
Storage and Network Assets• Performance and Capacity• EUC Foundations
Solution Sets and Themes
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INFRASTRUCTURE PROVIDER
BUSINESS PARTNER
DIGITALENTERPRISE
CYBERSECURITY INSIGHT PROTECT CONTROL
CONSUMER IDENTITY APPS DESKTOP MOBILITY
Private Cloud• IT Portal• Automated Provisioning• Resiliency• Showback
Hybrid Cloud• Cloud Bursting• Relevant Service Metrics
PaaS• Converged Application
Authoring (WaaS, DBaaS)• Change and
Configuration Management• EUC & Mobility as a Service
XaaS• Service Lifecycle Extensibility • Integrated Service Lifecycle
Third Platform• Multi-Cloud• Cloud Native Apps• Big Data Driven• Agile Focused• API Driven• Continuous Service Improvement
DevOps• Micro-service Architecture• Enhanced Network Security• Continuous Delivery
Digital Convergence• New Business Models• Continuous Customer Engagement• Digital Engagement
IaaS• Service Lifecycle Management• Service Catalog• Org and Process Transformation• Chargeback
Virtual Infrastructure• Virtualize across Compute,
Storage and Network Assets• Performance and Capacity
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Tailored Journey Examples
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Mob
ility
Des
ktop
Apps
Iden
tity
Traditional Identity and Authentication Identity Aggregation
App Deployment
Client Management
Enterprise Mobility Management
App Abstraction
UnifiedEndpoint
Management
Enhanced Mobility
App Catalog
Digital ConvergenceDynamic Desktops
Digital Workspace
END USER RELATIONSHIP
Traditional Identity and Authentication
• On premises directory services• On premises IAM• Hardware token 2FA• Basic SSO services
Identity Aggregation• Control external identities• Unified authentication• Flexible and integrated SSO and MFA
App Deployment• Application packaging services• Defined application packaging, UAT and
patching lifecycles• Ticket based, push installs• Basic SaaS services
App Abstraction• Separation of app, device and users• SaaS app integration, e.g. Office 365• User installed apps
App Catalog• Policy based, context
sensitive access• Self-service application
catalog • Heterogonous catalog
of mobile and desktop apps
Client Management• On premises PCs, virtual desktops and published
applications• Traditional electronic software distribution• On premises PCLM and image management • Hardware and OS driven upgrade cycles
Dynamic Desktops• Consistent user settings across platforms• Pristine, just-in-time desktops• Cloud hosted desktops and applications• Containerized apps
Enterprise Mobility Management• Management of corporate devices• Basic handheld PIM and email• Web-based email• VPN access for remote users
Enhanced Mobility• Apps, content, Wi-Fi and VPN• Enforce layout, remote lock and wipe• Specialist, LOB devices• End-to-end micro-segmentation• Secure BYOD
UnifiedEndpoint
Management• Unified, cross platform
endpoint management for on and off-premises devices.
• Management of BYO, CYO devices
• iOS, Android, Mac and Windows management using unified tools and processes
Digital Workspace• Context based access control• Unified app catalog• Social network integration• Consumerization of IT• Technology empowered workforce
Digital Convergence• Common platform for IoT management.• Centralized analytics• Machine learning• Specialized line of business solutions• Integrated mobile center of excellence
CYBERSECURITY INSIGHT PROTECT CONTROL
INFRASTRUCTURE PLATFORM MANAGE AUTOMATE
IT DEFINED USER CENTRIC DIGITAL ENTERPRISE
Dig
ital W
ork
spac
e Jo
urne
y M
od
el
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Wearables
RemoteEmployees
Contracted Employees
BYO UsersKiosk
Devices
IoTDevices
LOB Devices
PLATFORM
Unified End Point Management
Services
Business Intelligence
Security Services
Digital Workspace
Access Services
Digital Workspace: Key Use Cases and Device Postures
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Identity and Access Management
Unified Catalog Single-Sign On Authentication Access Policy
AirWatch Unified Endpoint Management (UEM)
Management Context
End-User Services Team
iOS / MAC ANDROID / CHROME WINDOWS SaaS APPS
What are some of the key customer use cases?Open
Ecosystem
App ConfigCommunity
Mobile Security Alliance
Authentication and Identity Providers
Connected Things
(Rugged / IoT)
Virtualize
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Application Lifecycle & Catalog
VirtualApps
Desktop Apps
Hosted Apps
SaaS Apps
Ent. Catalog
Dept. Catalog
Hybrid Catalog
Infra. CatalogVMworld 2018 Content: Not for publication or distribution
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Application Management Architecture
Package or containerize/
isolate applications
AppPackaging/ Isolation
Provision and entitle SaaS
apps, Windows apps, and
published apps
AppProvisioning
In-guest metrics for app
performance monitoring
AppMonitoring
Real-time Application
Delivery with Lifecycle
Management
AppDelivery
SSO accessto all apps
and services through a unified
workspace
AppAccess
Quickly and seamlessly
update and patch apps
AppMaintenance
Physical / BYOVirtual RDSH / Published Apps
XenDesktop XenApp
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“The Outcomes”Application of Art & Science
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Simplify access and app management
DIGITAL WORKSPACEUser-centric GOALS
Unify endpoint management
Virtualize desktops and apps
Modernize Windows 10 management and security
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Customer Success Mantra- Customer for Life
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Key Customer Outcomes Snapshot
Business Outcomes• Improve customer and employee retention via
Unified Digital Workspace• Business process innovation with mobile device
form factor and IoT• Increased business reputation with
reduction in security audits and the fines associated with security breaches
• Reduction in OPEX via repeatable and predictable solution deployment
• Reduction in CAPEX(no need of provisioning center)
IT Outcomes• Freedom to Choose Device Form Factor
and Operating System• Simplify Support & User Access of
Enterprise Applications • IT process optimization• Single platform to manage all mobile, desktop
endpoint device and applications• Allow faster provisioning and secure
access for internal users and third party suppliers to line of business application
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Digital India Education Case Study-Fed-Gov Schools M-Star KV Shaala DarpanA Digital India Revolution: Kendriya Vidyalaya Sangathan
“ World’s Largest no. of users in the Education Domain belonging to a Single Institution on ONE end-to-end Platform following an Integrated Approach”
4.2 Million Users
GovernanceWorkflows
DigitalEducation &
Analytics
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What does the future VMware Solutions Roadmap look like?
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“Key Takeaways”Transformation with Fearless Adoption
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What are some of the Business & IT Outcomes?Understanding the value of Workspace-as-a-service!
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What are some of the Business & IT Outcomes?Understanding the value of Workspace-as-a-service!
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What are some of the Business & IT Outcomes?Understanding the value of Workspace-as-a-service!
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What are some of the Business & IT Outcomes?Understanding the value of Workspace-as-a-service!
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What are some of the Business & IT Outcomes?Understanding the value of Workspace-as-a-service!
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You can’t transform business without a great user experience
You don’t need to compromise security to get there
VMware Workspace ONE Empowers the Digital Workspace Your Business Needs
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Industry’s First Intelligence-Driven Digital Workspace Platform
WIN 10 / MAC / ChromebookiOS / Android Rugged/Connected Things
All AppsExperience Modern Management Insights Automation
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Create Your Journey To The Digital Workspace
Digital Workspace is thedesired destination for almost every organization
Each journey involves multiple projects that solve business challenges
Reaching the destination requires transformationof operational silos, best practices and skills
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Additional Resources/SessionsLDT2188PU: Digital Workspace Transformation Best Practices from the Field
WIN3486BU: Horizon 7 on VMware Cloud on AWS: What You Need to Know
HYP1923BU: Building Hybrid Cloud with Horizon on VMware Cloud on AWS
WIN1717BU: Design Deep Dive: Cloud Burst with Horizon 7 on VMware Cloud Powered by AWS
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