digtal services ~ w2n telecom
TRANSCRIPT
No PerformancePunishing?
Obstacles
RemovePunishment
ArrangeConsequences
RemoveObstacles
NonPerformanceRewarding?
Analyzing Performance
Problems
Ye
Ye
Ye
Ye
No
No
No
Used to do it?
Performance Matters?
HasPotential?
Calculate Cost Of Each Potential Solution
Select Best Implement
Arrange PositiveConsequences
ArrangeFeedback
Ye
Simpler Way?
Ye
Ye
ArrangePractice
ArrangeOn-Job Training
Arrange Formal
Training
Transferor
Terminate
SkillsDeficiency ?
Ye
Ye
No
No
Impor tan t Ignore
DescribePerformanceDiscrepancy
Calculate Costor
Value of Discrepancy
Based on Robert F. Magerʼs, “Analyzing Performance Problems, or You Really Oughta Wanna”, Second
KEY: POTENTIAL
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12
the infrastructure:the infrastructure:a new environmenta new environment
The Clientʼs Environment
• Qualify Types of Assessment for Skills to be Enhanced• Perform Task Analysis of Areas/Position/Services • Identify / Correct Performance Deficiencies by Video SOP• Implement Best Proposed Integrated Training Media for Management Systems & Operating Controls Utilization• Determine their Past, Current, & Future Operational Visions
Knowledge & Wisdom:
• Project Management• Telecommunication
Custom "Dashboards"
Telecom Project Management
Project Management Philosophy
Financial and Project Statistics
real time services and support
cultural background
Project DeliverableClient Management SystemsProject Management ReportsPolicy & Procedures Manuals
Training & Development
Internal AdministrativeProject Summaries
Project DeliverableClient Management SystemsProject Management ReportsPolicy & Procedures Manuals
Training & Development
Internal AdministrativeProject Summaries
Project DeliverableClient Management SystemsProject Management ReportsPolicy & Procedures Manuals
Training & Development
Internal AdministrativeProject Summaries
Project DeliverableClient Management SystemsProject Management ReportsPolicy & Procedures Manuals
Training & Development
Internal AdministrativeProject Summaries
Project DeliverableClient Management SystemsProject Management ReportsPolicy & Procedures Manuals
Training & Development
Internal AdministrativeProject Summaries
Project DeliverableClient Management SystemsProject Management ReportsPolicy & Procedures Manuals
Training & Development
Internal AdministrativeProject Summaries
OperationsManager
the service and product
The Participants
the infrastructurethe infrastructure
the regionthe region
the technologythe technology
transmissiontransmission
consumer
coveragecoverage
technology implementationtechnology implementationThe Facility