disaster take these 3 steps before disaster strikes...avoid speculation about cause of accident or...
TRANSCRIPT
Disaster Recovery
An Emergency Preparedness Guide for Auto Auctions from
Robinson Adams, with years of experience insuring auctions, offers the following information as a resource for auctions to develop a Disaster Recovery Plan that fits their unique needs. The Lane Disaster Recovery Plan was developed with the input from auction owners who have experienced lane accidents.
Helpful Sites
www.ready.govwww.disastersafety.orgwww.fema.gov/plan/www.sentryx.comwww.ftc.gov/idtheft/
Take These 3 StepsBefore Disaster Strikes
n Identifydisasterexposure
n Planaheadoftime
n Communicatewithemployees,customers,suppliers
Topics from www.ready.govn BeInformed
n ContinuityofOperationsPlanning
n EmergencyPlanningForEmployees
n EmergencySupplies
n DecidingWhethertoStayorGo
n ShelterinPlaceandEvacuationPlans
n FireSafetyandEvacuationPlans
n PrepareforMedicalEmergencies
n InfluenzaPandemic
Computer SystemsMaintainingthefunctionalityandsecurityofyourcomputersystemiscritical,especiallyintheeventofadisaster.Considerthefollowing:
n Hireateamtoperformanauditofyourcomputersystem
n Planforpurchasingandinstallingreplacementserverandequipment
n Storebackupsoff-site
n Establishapolicyregardingbackupofinformationstoredonlaptops
n Identifyenvironmentalthreatstoserver(waterdamage,overheating,etc.)
n Considersecurityofsystemandvulnerabilitytohackers
n Complywithlawsregardingsafeguardingpersonalinformationinyourdatabase
Dis
As
Te
R R
ec
ove
Ry P
LA
n B
As
ics
An
D R
es
ou
Rc
es
Michael J. Rohdy, cic
205.414.2669
Robinson-Adams insurance, inc.
205.877.4500
Fax: 205.871.0799
2200 Woodcrest Place, suite 200
Birmingham, Alabama 35209
www.RobinsonAdams.com
1. Designateprimaryowner/managerthatwillbeinchargeandabackupshouldthatpersonbeabsent.
2. Designatedepartmenthead(s)orpersonnelthatwillbethecontactpersonforrespectiveDepartments.Thispersonshouldbeinchargeofrelayinganyspecialinformationtotheirstaffandmaintaincalmandcontrolintherespectivedepartment.
3. Designatepersonthatwillcall911.
4. PlanhowEMTVehicleswillenterandexitthepremises.
5. GuardsshouldbeinstructedtodirectEMTvehiclestotheentranceanddirectthemtothelanes.DesignateemployeesthatwilldirectEMTonceonthelot.Guardshouldkeeplanetoexitopen.
6. DiscusswithlocalEMTofficialstheprotocolformultipleinjuriesasspecialinstructionsmaybeneededformultipleambulancesandpersonneltorespond.
Disaster Recovery Lane Accidents
Logistics
1. EmergencyResponse:Havethedesignatedperson(s)call911andidentifytothedispatchertheauctionlocation,numberinjuredandnatureofinjuries.NotifyguardthatEMTvehicleshavebeencalled.
2. FirstAid/CPRTraining:Immediatelycheckoninjuredpersonsandeitheradministerfirstaidorhavedesignatedpersondoso.
3. Announcements:Auctioneersshouldaskcrowdtoremaincalmandmoveawayfrominjuredperson(s)andaskemployeestoreturntotheirrespectivedepartmentareas.
4. Communicatewithvariousdepartmentssotheyareinformedastowhattheyneedtodo.
5. Obtainwrittenstatements.Haveperson(s)assignedtotakecontactinformationfromeyewitnessesandaskthemtogiveyouabriefstatementregardingthedetailsoftheaccident.Designateofficeswherestatementscanbetakenawayfromcommotion.
6. Insurance:Haveadesignatedpersoncallyourinsurancerepresentativetonotifythemoftheaccident.Besuretoincludenameofdriver,descriptionofvehicle,namesandextentofinjuredpartieswithcontactinformation.
Response
Dis
As
Te
R R
ec
ove
Ry P
LA
n L
og
isTic
s A
nD
Re
sP
on
se
7. FirstAid/CPRtraining:IdentifyemployeesthathaveFirstAid/CPR/AEDtraininganddiscusshowtheyshouldrespond.
8. FirstAidSupplies:Havefirstaidsuppliesavailableincludingblanketstocomfortinjured.Injuredpersonstendtogetcoldwheninshock.Alsoreducesspectacleandspeculation.
9. Designateapersontostaywiththedriverofthevehicle(ifnothurt,designateanofficewherethatpersonshouldgototakeastatementandstayawayfrommedia).Havethatpersonrecordastatementfromthedriver.
10.EmployeeMeetings:Discusswithemployeestheirresponsibilitytoactprofessionallyandorderly.Alertauctioneersthattheymaybeaskedtomakeannouncementstopatrons.
7. Media:Decidebeforehandwhetheryouwouldliketogivemediaaccesstogrounds.Designateaspokespersonfortheauction.Askotherpersonneltodirectmediaquestionstotheauctionspokesperson.Askemployeestodirectanyquestionstothespokespersonandavoidspeculationaboutcauseofaccidentorextentofinjuries.
8. Impoundanyvehiclesinvolvedintheaccident.Itwouldbewisetoleavevehiclesinvolvedintheaccidentwheretheyareparked.
9. Video:Ifaccidentwasfilmedinwholeorpartsaveandgivetolegalcounsel(eitheryourownorcounselfortheinsurancecompany).
10.SaleDay:Pre-determineowners/managersthatwillbeinvolvedindecidingwhethersalewillcontinuethatday.Determiningfactorswillincludenatureofinjuries,delayfromtimeofinjurytoresponseandexitofEMT,dealerattendance.
11.Cooperatewithclaimsadjustorandstaff.
12.Communicatewithcustomersindaysaftertheaccidentthatthesituationisundercontrol,properinsurancewasinplace,etc.
13.Communicatewithemployeesthefactsthatcanbesharedandaskthemtocontinuetoavoidspeculationwithcustomers.