Disaster Recovery
An Emergency Preparedness Guide for Auto Auctions from
Robinson Adams, with years of experience insuring auctions, offers the following information as a resource for auctions to develop a Disaster Recovery Plan that fits their unique needs. The Lane Disaster Recovery Plan was developed with the input from auction owners who have experienced lane accidents.
Helpful Sites
www.ready.govwww.disastersafety.orgwww.fema.gov/plan/www.sentryx.comwww.ftc.gov/idtheft/
Take These 3 StepsBefore Disaster Strikes
n Identifydisasterexposure
n Planaheadoftime
n Communicatewithemployees,customers,suppliers
Topics from www.ready.govn BeInformed
n ContinuityofOperationsPlanning
n EmergencyPlanningForEmployees
n EmergencySupplies
n DecidingWhethertoStayorGo
n ShelterinPlaceandEvacuationPlans
n FireSafetyandEvacuationPlans
n PrepareforMedicalEmergencies
n InfluenzaPandemic
Computer SystemsMaintainingthefunctionalityandsecurityofyourcomputersystemiscritical,especiallyintheeventofadisaster.Considerthefollowing:
n Hireateamtoperformanauditofyourcomputersystem
n Planforpurchasingandinstallingreplacementserverandequipment
n Storebackupsoff-site
n Establishapolicyregardingbackupofinformationstoredonlaptops
n Identifyenvironmentalthreatstoserver(waterdamage,overheating,etc.)
n Considersecurityofsystemandvulnerabilitytohackers
n Complywithlawsregardingsafeguardingpersonalinformationinyourdatabase
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Michael J. Rohdy, cic
205.414.2669
Robinson-Adams insurance, inc.
205.877.4500
Fax: 205.871.0799
2200 Woodcrest Place, suite 200
Birmingham, Alabama 35209
www.RobinsonAdams.com
1. Designateprimaryowner/managerthatwillbeinchargeandabackupshouldthatpersonbeabsent.
2. Designatedepartmenthead(s)orpersonnelthatwillbethecontactpersonforrespectiveDepartments.Thispersonshouldbeinchargeofrelayinganyspecialinformationtotheirstaffandmaintaincalmandcontrolintherespectivedepartment.
3. Designatepersonthatwillcall911.
4. PlanhowEMTVehicleswillenterandexitthepremises.
5. GuardsshouldbeinstructedtodirectEMTvehiclestotheentranceanddirectthemtothelanes.DesignateemployeesthatwilldirectEMTonceonthelot.Guardshouldkeeplanetoexitopen.
6. DiscusswithlocalEMTofficialstheprotocolformultipleinjuriesasspecialinstructionsmaybeneededformultipleambulancesandpersonneltorespond.
Disaster Recovery Lane Accidents
Logistics
1. EmergencyResponse:Havethedesignatedperson(s)call911andidentifytothedispatchertheauctionlocation,numberinjuredandnatureofinjuries.NotifyguardthatEMTvehicleshavebeencalled.
2. FirstAid/CPRTraining:Immediatelycheckoninjuredpersonsandeitheradministerfirstaidorhavedesignatedpersondoso.
3. Announcements:Auctioneersshouldaskcrowdtoremaincalmandmoveawayfrominjuredperson(s)andaskemployeestoreturntotheirrespectivedepartmentareas.
4. Communicatewithvariousdepartmentssotheyareinformedastowhattheyneedtodo.
5. Obtainwrittenstatements.Haveperson(s)assignedtotakecontactinformationfromeyewitnessesandaskthemtogiveyouabriefstatementregardingthedetailsoftheaccident.Designateofficeswherestatementscanbetakenawayfromcommotion.
6. Insurance:Haveadesignatedpersoncallyourinsurancerepresentativetonotifythemoftheaccident.Besuretoincludenameofdriver,descriptionofvehicle,namesandextentofinjuredpartieswithcontactinformation.
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7. FirstAid/CPRtraining:IdentifyemployeesthathaveFirstAid/CPR/AEDtraininganddiscusshowtheyshouldrespond.
8. FirstAidSupplies:Havefirstaidsuppliesavailableincludingblanketstocomfortinjured.Injuredpersonstendtogetcoldwheninshock.Alsoreducesspectacleandspeculation.
9. Designateapersontostaywiththedriverofthevehicle(ifnothurt,designateanofficewherethatpersonshouldgototakeastatementandstayawayfrommedia).Havethatpersonrecordastatementfromthedriver.
10.EmployeeMeetings:Discusswithemployeestheirresponsibilitytoactprofessionallyandorderly.Alertauctioneersthattheymaybeaskedtomakeannouncementstopatrons.
7. Media:Decidebeforehandwhetheryouwouldliketogivemediaaccesstogrounds.Designateaspokespersonfortheauction.Askotherpersonneltodirectmediaquestionstotheauctionspokesperson.Askemployeestodirectanyquestionstothespokespersonandavoidspeculationaboutcauseofaccidentorextentofinjuries.
8. Impoundanyvehiclesinvolvedintheaccident.Itwouldbewisetoleavevehiclesinvolvedintheaccidentwheretheyareparked.
9. Video:Ifaccidentwasfilmedinwholeorpartsaveandgivetolegalcounsel(eitheryourownorcounselfortheinsurancecompany).
10.SaleDay:Pre-determineowners/managersthatwillbeinvolvedindecidingwhethersalewillcontinuethatday.Determiningfactorswillincludenatureofinjuries,delayfromtimeofinjurytoresponseandexitofEMT,dealerattendance.
11.Cooperatewithclaimsadjustorandstaff.
12.Communicatewithcustomersindaysaftertheaccidentthatthesituationisundercontrol,properinsurancewasinplace,etc.
13.Communicatewithemployeesthefactsthatcanbesharedandaskthemtocontinuetoavoidspeculationwithcustomers.
