distributor process manual. - shariqsolution · 1> open your browser and type in the following...

EPRSS Prepaid Recharge Services India Pvt. Ltd.

C-207 KPCT Commercial Complex,

Pune – 411013

Phone - 020-26860160. Fax - 020-26860578

Email: [email protected] Web - www.eprs.co.in

Distributor Process Manual.

P R O C E S S M A N U A L

Manual of 61

Dealer Digger/DMC/DD/PC DD

Following application will be used by you to create retailers, transfer balance to FOS and retailers,

change terminal number of retailers, block or unblock retailers, reset retailers passwords’, etc.

System Requirement

1. Computer capable of running Windows XP with service pack 2, a minimum ram of 256mb (so he can run his computer smoothly).

2. Internet connection, preferably a broadband connection, if broadband facility isn’t available in his area he can also choose to run on dialup or a data card but internet is a must.

Procedure to install

Step 1

Download DotNet FX version 1.1 from the link given below and save in a common folder on desktop

http//www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-

034D1E7CF3A3&displaylang=en

Download DotNet 2.0 from the link given below and save in a common folder on desktop

http//www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-

AAB15C5E04F5&displaylang=en

Download EPRS DD.MSI from the link given below and save in a common folder on desktop

http//eprs.co.in/download/eprsdd.msi

NOTE Create a Folder on the desktop and save the above 3 downloads.

http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en

http://www.microsoft.com/downloads/details.aspx?familyid=262D25E3-F589-4842-8157-034D1E7CF3A3&displaylang=en

http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en

http://www.microsoft.com/downloads/details.aspx?FamilyID=0856EACB-4362-4B0D-8EDD-AAB15C5E04F5&displaylang=en

http://eprs.co.in/download/eprsdd.msi

Manual of 61

STEP BY STEP PROCESS

for

PC DEALER-DIGGER INSTALLATION

Installation

1. Double click on DotNet Framework 1.1 & install it. 2. Double click on DotNet Framework 2.0 & install it 3. Double click eprsdd.msi 4. A popup will appear, Press "Run", and wait for the download to finish.

1. Follow the following screen shot.

1. Click "Next" 2. Choose the Installation location and Click "Next"

3. Click "Next" 4. Wait for the installation to finish, and click "Close"

Manual of 61

Click on the below link and the click on Install.

http//213.8.141.78/e/ddpc/publish.htm

2. Once the application is installed, you will get the below screen.

3. Access the application from "Start menu" "Programs" "EPRS" "Dealer Digger

Establishing Trust Relationship with EPRS’ server

When you first start the program, you will get a warning

http://213.8.141.78/e/ddpc/publish.htm

Manual of 61

This warning means that our server is sending you a certificate that your computer doesn’t

recognize.

In order to establish a trust relationship between your computer and EPRS’ server

1. Start the Dealer Digger application 2. When you will receive the above warning click OK 3. The program will then open an Internet Explorer browser. 4. Unless you have deactivated ActiveX controls, or are using Windows 98 you will receive a

few popup screens asking you various questions. 5. Answer “Yes”, and follow the instructions to accept the certificate. 6. Run the Dealer Digger application again

If you did not get a series of popup screens

1. In the Internet Explorer window, click on Manual Certificate Installation. This will bring you a copy of the certificate.

2. Click on Open 3. You now see a certificate, issued to “SquareSec” 4. Click on Install Certificate. 5. Click on Next 6. Click on Next 7. Click on Finish (i.e. accept the defaults.) 8. It will now give you a security warning. Click on Yes. 9. On the window saying the import was successful , click on OK 10. Now click on OK to close the small certificate window. 11. Run the Dealer Digger application again

Manual of 61

1. Fill in your Leading terminal's number and password.

2. Press "OK".

Manual of 61

Dealer Digger Functions

FOS List

The FOS List, at the left side of the main screen, shows all the FOS that you can control and monitor.

For every FOS you can see the FOS name and the FOS‘s current balance and his total Terminal

Balance.

FOS List

FOS Details

Manual of 61

Terminal List The Terminal List, at the left side of the main screen, shows all the terminals that you can control and

monitor. For every terminal you can see the terminal number, the terminal's owner name and the

terminal’s current balance.

The terminals are also marked with the following codes.

1. When the terminal's line is marked green, it means that this terminal is the active terminal and you can see additional information about it, in the "Merchant operations (4)" section.

2. When the terminal’s number is shown in red, it means that this terminal is blocked.

Terminal List filter and refresh

In order to find a specific merchant, you can use the filter tool. This tool lets you filter the "Terminal List (1)" by terminal number or by the owner name. In order to filter the list

1. Select the filter method. Choose "By Terminal" to filter by the terminal's number, or choose "By Name" to filter by the terminal owner’s name.

2. Start writing the name or number that you want to filter by. The list of terminals will narrow to your selection.

Manual of 61

3. If, at any time, you wish to refresh the data shown in the list. with the latest data from the database,

press the "Refresh" button. Changes to data made by EPRS office will not show on your list until you reftresh it.

Terminal details

In order to see the active terminal's merchant details press the "Details" button.

The data that is shown is

Terminal's number.

Owner – first and last name.

Financial o Balance – The amount presently listed in the terminal’s account.

Manual of 61

Locked out of system Is the terminal locked for some reason? o Locked out? – by office or by Dealer-Digger, o 3 Times? – locked because of wrong password. o Comments

Control In order to control the active terminal's parameters press the "Control" button.

Add amount to the merchants balance

1. Write the amount in the "Amount to Add" field (can be negative). 2. Write comments, if you like, in the "Comments" field. 3. Press the "Save" button.

Lock/Unlock a terminal

Manual of 61

1. Set the "Lock out of system" checkbox to the desired state. 2. Write comments, if you like, in the "Comments" field. 3. Press the "Save" button.

Free a 3 times lock

1. Check the "Free the 3 times lockout" checkbox. 2. Press the "Save" button.

Dealer-Digger details

This section allows you to see your details.

Name – The Dealer digger's name on EPRS' system.

Terminals – Number of terminals owned by the DD.

Balance – Total balance of the DD.

Credit – Total amount of credit given to the DD by EPRS' office.

Price list – Price list and discounts of the DD.

Procedure to change retailer’s terminal (mobile) number

Click on “Merchant" > "Edit"

Change the merchant details in the "terminal details" section.

Replace his new terminal number with the old one.

After entering the new terminal number press the "Save" button.

Manual of 61

Web Application Through this application you can buy and recharge end user’s accounts, Block/Unblock a Retailer and also transfer balance.

Important Points to Remember:

1) Register the application in Mozilla Firefox; as it is a faster and more secure browser.

Link for download:

XP, 2000 & Vista

http://www.mozilla.com/en-US/products/download.html?product=firefox-3.0.5&os=win&lang=en-

US

98 & ME

http://www.mozilla.com/en-US/products/download.html?product=firefox-

2.0.0.20&os=win&lang=en-US

2) For the security reasons, “DO NOT DELETE YOUR COOKIES”.

3) Keep your password safe and an easy to remember password. If you forget your password, click on

the “Forgot Password” link under the username and password field.

http://www.mozilla.com/en-US/products/download.html?product=firefox-3.0.5&os=win&lang=en-US


http://www.mozilla.com/en-US/products/download.html?product=firefox-2.0.0.20&os=win&lang=en-US


Manual of 61

Registration

1> Open your browser and type in the following address in the address bar https://m.eprs.co.in/eprs/ and click on Enter.

2> The following page will be displayed.

1) Enter the 10 digit terminal number without any prefix. 2) Enter your EPRS password. 3) Enter your Email address.* 4) Click on the Register button as shown in the below image

https://m.eprs.co.in/eprs/

Manual of 61

*Enter a valid email address as your confirmation link is sent to your email.

3> The next page will ask you to sign into your email address you provided, as the confirmation link is sent to that address.

4> You need to click on the link provided in your email.

5> The following screen will be displayed

Manual of 61

1) Select & enter the Username you want to login with in future. 2) Select a Password with which you would like to login in future. 3) Click on the Confirm button.

Manual of 61

6> The Registration process is complete once the below page is displayed.

Manual of 61

Login Process

1) For the login page, open your browser and type in the following address in the address bar https://m.eprs.co.in/ and click on Enter

2) The following page will be displayed.

1) Enter the username. 2) Enter the password. Click on Login as shown in the next image.

https://m.eprs.co.in/

Manual of 61

The following page will be displayed


Account Summary. 1> To know your current account balance, click as shown in the screen shot below.

1) Click on the Account Summary link. 2) Your Account Balance will be displayed here.

Manual of 61

Medium of Purchase

You can purchase via 2 mediums

1. SMS

2. Web Application

SMS Introduction

To use any EPRS application you have to:

1. Get your mobile number registered in EPRS through EPRS India Office.

2. Once registered your mobile number becomes your EPRS Terminal number.

Procedure of Top Up.

Manual of 61

Procedure to buy Vouchers

Manual of 61

Product Codes

Sr. No Product Code

1 25 701

2 100 702

3 200 703

4 300 704

5 400 705

6 500 706

7 1000 710

Web Application

Manual of 61

Top up Recharge. 1> To recharge on an end Subscriber Id, click as shown in the screen shot below.

1) Click on the Top up Link. 2) The following page is displayed.

3) The next page is displayed.

Manual of 61

1) Enter the amount to be recharged.

2) Select the Product ID.

3) Enter the end Subscriber ID to be recharged.

4) Enter End Users Mobile number

5) Click on Top up button.

You will get a Confirmation Page with Top Up status, Serial No, Subscriber ID, Subscriber Name, Amount

topped up and current balance as shown below.

Manual of 61

Voucher Recharge.

1) To purchase a voucher, click as shown in the screen shot below.

2) Click on the Voucher link. 3) The following page will be displayed.

Manual of 61

3) Click on the operator Logo and the following page will be displayed.

1) Select the type of Voucher you want to purchase. 2) Type in the voucher quantity you wish to purchase. 3) Type in the end customer’s mobile number. 4) Click on Recharge button.

_____________________________________________________________________________________

The page displayed will depend on whether you chose a single voucher or multiple vouchers The following page will be displayed in case of single voucher.

Manual of 61

1) The voucher type, Serial Number, Pin number and your current account balance are displayed.

The following page will be displayed in case of multiple vouchers


Manual of 61

Balance Transfer and Block/Unblocking a Retailer You can Transfer Balance and Block/Unblock a Retailer in 3 different ways

1) Dealer Digger 2) SMS Process 3) Web Application Dealer Digger

You can transfer balance directly into a Retailer’s account using the Control button in Dealer Digger after

selecting the Terminal number and clicking on “Save” as shown in the below image.

Block or Unblock a Terminal You can block or unblock a Terminal using the Control button in Dealer Digger and can also add a

comment for action taken.

Manual of 61

SMS

Procedure to Transfer Balance and Block/Unblock a Retailer

Web Application

Pass balance into FOS and Retailers account.

You can transfer balance into FOS and Retailer’s account via the web application, by entering the

required details

1. Terminal Number balance needs to be added into. 2. Balance amount to be transferred. 3. Select Dealer. (Default EPRS) 4. Click on “Transfer Funds”.

Manual of 61

Block or Unblock a Terminal You can block or unblock a Terminal also from the web application. Select the correct Block/Unblock and

enter the Terminal number, the default Dealer is EPRS and click on “Continue”.

Manual of 61

Functions of the Web Application

A. Purchase History.

Any Top ups or Vouchers bought via the Web Application their details can be checked in the Purchase

History section

1> To view already purchased vouchers, click as shown in the screen shot below.

1) Click on the Purchase History link.

2> The next page will be displayed.

Manual of 61

1) Please note that only your first 10 transactions are displayed by default.

2) To view the next 10 transactions, click on Next.

3) To view the last transactions, click on Last.

4) To view the first 10 transactions, click on First.

5) To view the previous 10 transactions. Click on Previous.

B. Change Password. 1> Login into your account.

Manual of 61

2> To change password, click as shown in the screen shot below.

1) Click on My Account Link.


1) Enter your current Web Password. 2) Enter the new password you want to set for EPRS Web application. 3) Re-enter the new password you entered 4) Click on Change Password.

Manual of 61

1) You will get a confirmation page saying the password has been changed as shown below.

Double Top up – Reversals

If an ID has been recharged incorrectly or double recharge is done on the same ID, the Retailer needs to

contact you with the ID and Transaction details. You will fill an online form on the EPRS web site.

Manual of 61

Once EPRS receives the form and all necessary checks are done, the amount is first reversed from the

Smart Card ID and then the amount is added back into the Retailer’s Terminal. Once done, EPRS will

inform you about the reversal via an email and you need to update the Retailer.

Note: You cannot reverse a PIN number.

EPRS SMS Numbers:

1. 919810686633 – Delhi 2. 919177443356 – Andhra Pradesh (Hyderabad) 3. 919677023356 – Tamil Nadu (Chennai) 4. 919740910000 – Karnataka (Bangalore) 5. 919987203356 – Maharashtra (Mumbai) 6. 919870072377 - Maharashtra (Mumbai)

EPRS Support Numbers:

GSM:

1. 919881733882

2. 919881733883

CDMA:

1. 919371148846

2. 919225501192

Landline:

1. 020 26860160

Manual of 61

FAQ’S for the Web Application

1. What is the web application site, after I register? Ans: https://m.eprs.co.in/

2. Why is it saying “Your username and password” is incorrect? Ans: Please check if you have entered your details in the same format, as you did while registering.

Passwords are case sensitive, i.e. if you have entered your password in Capital then it should be in

the same format.

Eg: During registration password was set as: EPRS, then it should always be entered in capital letters.

3. Forgot my password! What should I do? Ans: On the login page you have an option, “Forgot Password”. Once you click on that link, enter

your Username and click on SEND, it will take you back to the main Login page. You will receive a

password via SMS, please enter the password received. (Passwords are case Sensitive; enter it the

same way you receive it on your mobile). Once your password and Username are entered correctly

the next screen will be for changing your password. In the existing password field fill the same

password you received in the SMS and then enter the password of your choice.

4. What does “This device is not registered to your EPRS account, please use the device that you registered on” mean? Ans: Have you deleted the cookies off your browser? Don’t know what cookies mean? Cookies are

where the history of all the sites you visited is stored. This is where your registration information is

also stored. If you delete the cookies then you face this error. Simultaneously your cookies can also

be deleted due to Anti-Virus or any 3rd part applications running in the background. If any such

application is running, please check your setting to make sure your cookies aren’t being deleted.

Once all this is confirmed, please re-register your account, (only the first 2 steps).

5. During registration step 2 why does it say “Please enter the correct mobile number and confirmation code”? Ans: Check if the mobile number field shows 10 digit or 8 digits of your number? If it is showing as

only 8 digits then please re-enter the entire 10 digit number again, without any country code, i.e.

+91 or 0 in front of the number.

6. Can I use multiple computers for the same login? Ans: No. At the moment we do not allow registration on more than one

computer.

7. Can I use 1 browser for multiple registrations? Ans: No, the application is designed keeping in mind your security, due to which all your

registration process is stored on the cookies of your browser. Due to this you can register only a

single Terminal number on 1 browser.


Manual of 61

8. I entered the password in the same format that I received in the SMS; however it still says “Invalid Username and Password? Ans: Have you recently changed your EPRS password? (Password you use to recharge your

customers from your mobile) If the EPRS password that you entered while registering and the

existing password is different, then you will not be able to login. Contact EPRS customer care and

inform them you have changed your password so we can update our records.

SMS Related Pointers

1. Do not use a Lapo SIM as there may be problems in receiving SMS replies. 2. Reliance and BSNL users may experience delay in SMS replies, this is an operator issue and not from

EPRS. 3. To save SMS costs you can check with your Mobile Operator for SMS packs or for SMS free

transaction use our web application.

Manual of 61

FOS Web Application This application allows you to Transfer Balance, Block/Unblock a Retailer and also buy and recharge end user’s accounts.

Important Points to Remember:

1) Register the application in Mozilla Firefox; as it is a faster and more secure browser.

Link for download:

XP, 2000 & Vista

http://www.mozilla.com/en-US/products/download.html?product=firefox-3.0.5&os=win&lang=en-

US

98 & ME

http://www.mozilla.com/en-US/products/download.html?product=firefox-

2.0.0.20&os=win&lang=en-US

2) For the security reasons, “DO NOT DELETE YOUR COOKIES”.

3) Keep your password safe and keep an easy to remember password. If you forget your password,

click on the “Forgot Password” link under the username and password field.

Registration

1> Open your browser and type in the following address in the address bar https://m.eprs.co.in/eprs/ and click on Enter.






https://m.eprs.co.in/eprs/

Manual of 61

1) Enter the 10 digit terminal number without any prefix. 2) Enter your EPRS password. 3) Enter your Email address.* 4) Click on the Register button as shown in the below image

3> After that the following page will be displayed

*Enter a valid email address as your confirmation link is sent to your email.

Manual of 61

4> The next page will ask you to sign into your email address you provided, as the confirmation link is sent to that address.

5> You need to click on the link provided in your email.

6> The following screen will be displayed

Manual of 61

1) Enter the Username you want to login with in future. 2) Enter Password with which you would like to login in future. 3) Click on the Confirm button.

Manual of 61

7> The Registration process is complete once the below page is displayed.

Manual of 61

Login Process

1) For the login page, open your browser and type in the following address in the address bar https://m.eprs.co.in/ and click on Enter

2) The following page will be displayed.

1) Enter the username. 2) Enter the password. Click on Login as shown in the next image.



Manual of 61

Account Summary. 1> To know your current account balance, click as shown in the screen shot below.

1) Click on the Account Summary link. 2) Your Account Balance will be displayed here.

Manual of 61

Updating FOS Balance Your balance is updated by your Distributor using the Dealer Digger Application.

Pass balance into FOS account.

A Distributor has to select the particular FOS and click on “Add” in the Financial Tab and add the desired

amount and click on “Save”.

Balance Transfer and Block/Unblocking a Retailer

You can Transfer Balance and Block/Unblock a Retailer in 3 different ways

1) Dealer Digger 2) SMS Process 3) Web Application

Dealer Digger

You can transfer balance directly into a Retailer’s account using the Control button in Dealer Digger after

selecting the Terminal number and clicking on “Save”.

Manual of 61

Block or Unblock a Terminal You can block or unblock a Terminal using the Control button in Dealer Digger and can also add a

comment for action taken.

Manual of 61

SMS

Procedure to Transfer Balance and Block/Unblock a Retailer

Web Application

Pass balance into Retailers account. You can transfer balance into Retailer’s account via the web application, by entering the required details

1. Enter the Terminal Number into which balance needs to be added. 2. Balance amount to be transferred. 3. Select Dealer. (Default EPRS) 4. Click on “Transfer Funds”.

Manual of 61

Block or Unblock a Terminal You can block or unblock a Terminal also from the web application. Select what needs to be done and

enter the Terminal number, the default Dealer is EPRS and click on “Continue”.

Manual of 61

Functions of the Web Application

Purchase History. Any Top ups or Vouchers bought via the Web Application their details can be checked in the Purchase History section. 1> To view already purchased vouchers or top ups done, click as shown in the screen shot below.

1) Click on the Purchase History link.

2> The next page will be displayed.

Manual of 61

1) Please note that only your first 10 transactions are displayed by default.

2) To view the next 10 transactions, click on Next.

3) To view the last transactions, click on Last.

4) To view the first 10 transactions, click on First.

5) To view the previous 10 transactions. Click on Previous.

Change Password. 1> Login into your account.

1) Click on My Account Link.

2> To change password, click as shown in the screen shot below.

Manual of 61

1) Enter your current Web Password. 2) Enter the new password you want to set for EPRS Web application. 3) Re-enter the new password you entered 4) Click on Change Password.


2) You will get a confirmation page saying the password has been changed as shown below.

Manual of 61

Medium of Purchase

You can purchase via 2 mediums

1. SMS

2. Web Application

SMS Introduction

To use any EPRS application you have to:

1. Get your mobile number registered in EPRS through EPRS India Office.

2. Once registered your mobile number becomes your EPRS Terminal number.

Manual of 61

Procedure of Top Up.

Manual of 61

Procedure to buy Vouchers

Product Codes

Sr. No Product Code

1 25 701

2 100 702

3 200 703

4 300 704

5 400 705

6 500 706

7 1000 710

Manual of 61

Web Application

Top up Recharge. 1> To recharge on an end Subscriber Id, click as shown in the screen shot below.

1) Click on the Top up Link. 2) The following page is displayed.

Manual of 61

3) The next page is displayed.

1) Enter the amount to be recharged.

2) Select the Top up Product.

3) Enter the end Subscriber ID to be recharged.

4) Click on Top up button.

You will get a Confirmation Page with Top up Status, Serial No, Subscriber ID, Subscriber Name, Amount

topped up and current balance as shown below.

Manual of 61

Voucher Recharge.

1) To purchase a voucher, click as shown in the screen shot below.

2) Click on the Voucher link. 3) The following page will be displayed.

3) Click on the operator Logo and the following page will be displayed.

Manual of 61

1) Select the type of Voucher you want to purchase. 2) Type in the quantity of vouchers you want to purchase. 3) Type in the end customer’s 10 digit mobile number. 4) Click on Recharge button.

The page displayed will depend on whether you chose a single voucher or multiple vouchers The following page will be displayed in case of single voucher.


Manual of 61

The following page will be displayed in case of multiple vouchers


Manual of 61

EPRS SMS Numbers:

1. 919810686633 – Delhi 2. 919177443356 – Andhra Pradesh (Hyderabad) 3. 919677023356 – Tamil Nadu (Chennai) 4. 919740910000 – Karnataka (Bangalore) 5. 919987203356 – Maharashtra (Mumbai) 6. 919870072377 - Maharashtra (Mumbai)

EPRS Support Numbers:

GSM:

1. 919881733882

2. 919881733883

CDMA:

1. 919371148846

2. 919225501192

Landline:

1. 020 26860160

SMS Related Pointers

1. Do not use a Lapo SIM as there may be problems in receiving SMS replies. 2. Reliance and BSNL users may experience delay in SMS replies, this is an operator issue and not from

EPRS. 3. To save SMS costs you can check with your Mobile Operator for SMS packs or for SMS free

transaction use our web application.

Manual of 61

FAQ’S for the Web Application

1. What is the web application site, after I register? Ans: https://m.eprs.co.in/

2. Why is it saying “Your username and password” is incorrect? Ans: Please check if you have entered your details in the same format, as you did while registering.

Passwords are case sensitive, i.e. if you have entered your password in Capital then it should be in

the same format.

Eg: During registration password was set as: EPRS, then it should always be entered in capital letters.

3. Forgot my password! What should I do? Ans: On the login page you have an option, “Forgot Password”. Once you click on that link, enter

your Username and click on SEND, it will take you back to the main Login page. You will receive a

password via SMS, please enter the password received. (Passwords are case Sensitive; enter it the

same way you receive it on your mobile). Once your password and Username are entered correctly

the next screen will be for changing your password. In the existing password field fill the same

password you received in the SMS and then enter the password of your choice.

4. What does “This device is not registered to your EPRS account, please use the device that you registered on” mean? Ans: Have you deleted the cookies off your browser? Don’t know what cookies mean? Cookies are

where the history of all the sites you visited is stored. This is where your registration information is

also stored. If you delete the cookies then you face this error. Simultaneously your cookies can also

be deleted due to Anti-Virus or any 3rd part applications running in the background. If any such

application is running, please check your setting to make sure your cookies aren’t being deleted.

Once all this is confirmed, please re-register your account, (only the first 2 steps).

5. During registration step 2 why does it say “Please enter the correct mobile number and confirmation code”? Ans: Check if the mobile number field shows 10 digit or 8 digits of your number? If it is showing as

only 8 digits then please re-enter the entire 10 digit number again, without any country code, i.e.

+91 or 0 in front of the number.

6. Can I use multiple computers for the same login? Ans: No. At the moment we do not allow registration on more than one

computer.

7. Can I use 1 browser for multiple registrations? Ans: No, the application is designed keeping in mind your security, due to which all your

registration process is stored on the cookies of your browser. Due to this you can register only a

single Terminal number on 1 browser.


Manual of 61

8. I entered the password in the same format that I received in the SMS; however it still says “Invalid Username and Password? Ans: Have you recently changed your EPRS password? (Password you use to recharge your

customers from your mobile) If the EPRS password that you entered while registering and the

existing password is different, then you will not be able to login. Contact EPRS customer care and

inform them you have changed your password so we can update our records.

Common FOS Error and their Resolutions

1) Insufficient Refill Celling (525) - Contact your Distributor and update your balance 2) Terminal Does not Belong to Customer - Contact your customer to confirm if the Terminal number is

maped under the FOS or if the prefix entered for the Terminal number is correct

Who to contact for these Errors

1. Message Sending Failed - Contact your mobile operator (Eg. Idea, Airtel)

2. Confirmation End User’s ID is recharged - Contact Sun Customer Care.

Sun Direct Customer Care numbers

Tamil Nadu: 044-39407575

Andhra Pradesh: 040-39407575

Kerala: 0495-39407575

Karnataka: 080-39407575

Bihar: 0612-3940757

Chhattisgarh: 0771-3940757

Gujarat: 079-39407575

Delhi: 011-39407575

Jammu and Kashmir: 011-39407575

Haryana: 0184-3940757

Himachal Pradesh: 0177-3940757

Jharkhand: 0651-3940757

Madhya Pradesh: 0731-3940757

Maharastra: 022-39407575

Orissa: 0674-3940757

Punjab: 0172-3940757

Rajasthan: 0141-3940757

Uttar Pradesh: 0522-3940757

West Bengal: 033 -39407575

distributor process manual. - shariqsolution · 1> open your browser and type in the following...

Documents