dmc 2011 jan 12 draft v 4 (4)
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Introducing the Digital Mail Center for the 21st CenturyTRANSCRIPT
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Digital Mail Centers:Improving Mail Centers in the
21st Century
Digital Mail Centers:Improving Mail Centers in the
21st Century
Chris Hauser, Sr. Account Executive, Kofax
Anthony Meadow, President, Bear River Associates
Peter Nirenberg ,TITLE , Image Architects
Robert Hahn, TITLE, Serco
Chris Hauser, Sr. Account Executive, Kofax
Anthony Meadow, President, Bear River Associates
Peter Nirenberg ,TITLE , Image Architects
Robert Hahn, TITLE, Serco
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Agenda
• Who we are – Proven Partners
• What is a Digital Mail Center (DMC)
• Benefits
• MailCenter 21 • Overview
• Components
• Workflows
• Demo
• How to learn more / Q&A
Slide 2 Digital Mail Center
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Kofax at a Glance
Successful for 20+ years• Acknowledged market leader in information capture
• Helping customers to optimize/automate their mission critical, document driven business processes.
Global presence• 1100 employees in 37 countries
• Global professional services organization
• Global support organization
• Development and product management in the US, Europe, Asia
Global partner ecosystem• 700+ certified Value Added Resellers in 60 countries
• System integrators, application providers, BPOs
Proven track record • 25,000 customers cross industries around the globe
Slide 3 Digital Mail Center
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Bear River
• Founded 1985, entered tracking market in 1993
• What: comprehensive internal logistics• Inbound receiving for all types of accountable
mail and shipments• Outbound multi-carrier shipping and tracking,
domestic and international• Enterprise-wide internal tracking for priority
interoffice mail, files, backup tapes, assets, etc.
• Why: drive performance and best practices• Provide visibility, accountability & compliance• Improve service, manage to service levels• Increase efficiency, reduce expenses
• How: integrated web & mobile applications• Highly configurable item & workflow tracking –
allows you to work the way you need to work• Three-tier Web app deploys & scales globally• Metrics and performance management
Slide 4 Digital Mail Center
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Image Architects
• Founded 20 years ago
• Digital mail and document imaging software and integration
• Mailcenter 21 member
Customers:
City of New York
Fidelity Investments
CGU Life Insurance
State of Washington
Federal Reserve Bank of New York
Slide 5 Digital Mail Center
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Serco
• Global services provider to government, military, intelligence agencies
• Worked on ITS RFI, RFP
• Technical support for ITS and Star Receiver
Customers:
US Army
Air Force
Navy
Marine Corps
Department of Homeland Security
Department of State
US Postal Service
Slide 6 Digital Mail Center
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The Case for Digital Mail Center (DMC)
Slide 7 Digital Mail Center
Bob Hahn
TITLE
Serco
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Introducing Digital Mail Center 21
• What is a DMC?
• What trends in internal logistics drive the DMC?Trend Driver
Performance management Applying timely, accurate and objective metrics to improve mail operations & mgmt. decisions
Compliance Reduce risk via creating auditable processes that ensure/enforce compliance
Automatic mail sorters Replace manual labor, improve accountability at the piece or pouch level
Digital mail Reduce volumes delivered & associated labor (but increases volume of accountables)
Unmanned delivery points Reduce labor via delivery to mail slots, self-service parcel lockers, or monitored drop points
Offsite receiving centers Move receiving, sorting and security functions off-premises to shared facilities
Universal mail infrastructure Provide accountability, visibility and metrics for all locations, not just the largest corporate offices
Slide 8 Digital Mail Center
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Problems with Paper
• Volume –too much paper
• Cost – too high compared to electronic transactions
• Risk – delay, loss, mis-filing, compliance issues
• Exceptions – too many complex physical paper flows
• Speed – paper is just slow
Slide 9 Digital CenterSlide 9
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Benefits of a DMR
• Efficiency • Eliminate paper and manual intervention
• Reduce cost, cycle time, and risk
• Trackability
• Visibility
• Accountability
• Security
• Metrics
• Performance Analysis • Service levels
• Key performance indicators
• Accelerate decision cycles• Turns data and documents into process-ready information – at the point of entry
• Records Management & other Compliance Mandates
• Improve customer service
Slide 10 Digital Mail Center
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Leveraging Technology for Business Processes
• Backfile Conversion
• Forms processing
• Parcel Tracking
• Certified Mail
Slide 11 Digital Mail Center
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Participant Poll
• What from a DMC would be most beneficial to your organization?
1. Enhanced Tracking, Visibility, Security & Accountability
2. Improved Business Processes
3. Cost reductions
Slide 12 Digital Mail Center
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MailCenter21
Slide 13 Digital Mail Center
Anthony Meadow
President
Bear River Associates
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MailCenter21
Slide 14
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Digital Mail Center Workflows
Slide 15 Digital Mail Center
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Extensions of a Digital Mail Center
• Document capture
• Data capture• Forms, invoices, contracts, correspondence
• Automatic document classification• By image, text or both
• Workflow
• Archiving
• Document Management
Address Changes
Cancellations Complaints Applications Inquiries
Slide 16 Digital Mail Center
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BearTracks from Bear River
• Modern, modular, advanced internal tracking system
• Inbound receiving & distribution
• Outbound: first mile, desktop shipping
• Accountable interoffice
• Workflows configurable by site or by function
• Easy to use Web interface
• Scales from one mailroom to global enterprise
• Strong emphasis on• Visibility & control
• Chain of custody
• Compliance
• Metrics & performance management
Slide 17 Digital Mail Center
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M-Series Sorter from Tritek Technologies
• Handles everything that enters your mail center
• White mail
• Flats
• Magazines
• Newspapers
• Interoffice mail
• Overnight envelopes
• Optical Character Recognition • Automatically locates and reads
sender and recipient address blocks
• Reads printed and handwritten address blocks
• Captures USPS tracking numbers (certified, etc.)
• Images of front & back of each envelope sent to WebDOX
• Sort programs can be developed by you
Slide 18 Digital Mail Center
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WebDOX from Image Architects
• Customer (end user) Capabilities
• Open & scan my mail
• Scan my mail & deliver
• Forward to someone else
• Shred/Junk
• Workflow Capabilities• Personal and Group Queues
• Public and Private Group Queues
• Queue Management
• Queue Aging Reports
• Security• Roles vs. Individual Security
Profiles
• Reporting Features• Built-in reports included
• Customer-written reports
• Categorization & Extraction• Automatic Document
Categorization
• Automatic Data Extraction
Slide 19 Digital Mail Center
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Supports a range of scanners to suit your needs
• Opex, Kodak, Canon, Fujitsu, Panasonic• Opex machines can open and extract mail
• System can detect items left in envelopes
• Will be used to scan mail contents that are transferred to WebDOX
• Some sit on desktops and can scan 150 pages per minute
Slide 20 Digital Mail Center
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Demo
Slide 21 Digital Mail Center
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For More Information:
• Submit questions via the WebEx Q&A chat link on the right side of your screen
• Visit us at the MPSA: May/June 2011 in _________
• Visit us at Mailcom: Feb 28 - Mar 3, 2011, in Washington, DC
• Email us• Tony Meadow, Bear River [email protected]
• Peter Nirenberg, [email protected]
• Bob Hahn, [email protected]
• Chris Hauser, [email protected]
• Visit www. Kofax.com
Digital Mail CenterSlide 22