1. Caring For Children

Warwick House can accommodate up to 5 males between the ages of 12 and 17 with a range of social, behavioural and emotional difficulties including aspects of: Social, emotional and mental health Autistic spectrum conditions Learning difficulties Low level challenging behaviour Be of secondary school age (12 -17)Young people may also have a common medical condition such as diabetes, asthma or allergies. It is possible that the young people may have hearing impairment or visual acuity difficulties. The resident health professional will assess young people during the admissions process. They will then liaise with all other relevant health services locally to register the young person, assess them if required and maintain records of all appointments and outcomes. Warwick House aims to provide a safe, supportive and loving environment in which our young people can grow, develop and thrive to enable them to achieve their maximum potential when they leave care. The home is a child centred environment that has a family feel and prioritises the welfare and development of the young people in our care. The young people living here are supported and involved in decision making, planning and implementing changes to ensure the best possible care is provided for them. Each young person is recognised as being unique with specific needs and beliefs that require individual care, possible specialist therapeutic sessions which is outsourced and individual assessment and planning. The home environment is family orientated, with clear strategies in place to ensure the involvement of Parents/Guardians and Social Workers who will be encouraged to have an active role in assisting further development of their child. Regular visits are facilitated between young people and their families and wherever possible young people’s successes on whatever scale are relayed to family members and celebrated as and when this is possible. All young people are encouraged to try new activities and develop their own personal interests outside of in-house to promote a degree of independence and involvement within the local community and enable them to make new friends and acquaintances outside of care. A strong emphasis is also placed on supporting all young people in developing there independent living skills to prepare them for their eventual transition from care, be it to foster care, assisted living or as in the case of one of our young people, a planned moved to University accommodation. Warwick House children’s home opened in July 2010 and is a large and spacious terraced family home in Carlisle. The house has a modern feel although carry’s a number of Victorian features from when the house was originally built. It is Completed: 01/04/2016 By Paul JenkinsonLast updated on 02.01.2017 Review by: 30th April 2018

Statement of Purpose Warwick House SC416599

ideally located to provide young people with a variety of options when it comes to leisure and social activities with excellent links to community based facilities within Carlisle and the surrounding areas. Existing residents currently access the local rugby club, football teams, local gym, shopping centre and cinema on a regular basis, but there are a huge amount of other options available also.Warwick House aims to provide a safe and structured, child centred environment that facilitates the inclusion, growth and development of the young people who live here. We achieve this by using individualised care plans created to meet the needs of the young person, supported by a well-informed, dynamic and experienced team of care professionals.Warwick house is ideally located to provide a range of social and sporting activities to its residents. The Care team work with all young people to promote them taking part in a healthy and active lifestyle and to be part of deciding what activities they would like to do, either supported by staff, semi-supported or independently. The home is a stone’s throw from local parks and sports fields and is within walking distance of the city centre.Carlisle is a busy, diverse city which offers a large and varied selection of activities for the young people, some of these include: sport, fitness, music, groups, youth clubs, community organisations and many more. When the young people show an interest in any form of activity they are encouraged to go and research this, and actively engage in this, as it builds self-esteem and confidence.Warwick House welcomes young people from all faiths and cultures and celebrates a wide range of festivals around the year. Acts of collective worship are broadly Christian in nature. The Home is committed to promoting the young people’s cultural awareness and understanding, and where possible draws on the cultural diversity of the young people and families. Every young person will be able to attend such religious services and receive such instruction as is appropriate to the religious persuasion to which the young person may belong. This will be facilitated after having ascertained the wishes and feelings of the young person.At NLCS, we realise the importance of working in partnership with parent’s, carers and significant others in order to promote growth and positive progression in the lives of our young people. This correspondence whether it be phone calls, emails, planned meetings or any other form of communication this is recorded in the young person's Placement Planning information and the nature of the contact will be highlighted there. We also realise that however good our standard of care and support may be, it is still secondary in our young people’s minds to being at home in the bosom of a loving family. We are aware of the stresses and strains placed on young people and their families when they do not live together and are sensitive in our handling of this delicate situation.Carers at NLCS are required to support the link between the young person and their parents or guardians, where appropriate. This may involve: Regular contact with the young person's parents or guardians. Spending time with the family either in their home area or at Warwick House

or surrounding area if they come to visit the young person. Undertaking specific supervision duties during an access visit (detailed in

care plan). Facilitating the re-building of family relationships.

Parents / Guardians are encouraged to maintain consistent levels of contact as is congruent with Placement plans and LAC CLA arrangements and agreements. We can also support this by providing paid accommodation for up to 10 visits per year within the locality, there is an option for young people to stay with their parent/guardian during these visits but this would have to be suitably risk assessed including social worker permission and appropriate to the child’s safety, we also offer supervised contact during these visits. The aim of any supervised contact arrangements is to encourage family engagement in conversation and activity and to help to re-build damaged relationships with a view to these contacts progressing and taking place independently of care staff. This is the case with existing residents who now have periods of up to a week with their families either in a local holiday park or in their home area.All young people receive monthly keyworker sessions where they can discuss their care plan, progress and any issues they may have. The information gained in these sessions is used to keep the young person’s care plan updated with relevant information that includes the developing needs of the young person involved. As well as keyworker sessions, all young people living at Warwick house are invited to a monthly ‘residents meeting’ where the agenda is decided by the young people involved. Staff attend the meeting to help resolve any problems or answer any questions they have. Actions from the meeting are recorded with answers given and fed back at the start of the next meeting or before if possible.The young people are encouraged to participate in all decisions within Warwick House in a way that children would within a family home. It is important that all young people feel that they have a ‘voice’ within the home and that their opinions matter.The existing young people were encouraged to make decisions about decoration, and furnishings for the house when it re-opened to ensure that it was their ideas and tastes that shaped the make-up of the home. This has enabled them to take pride in their house. Any ideas / opinions about future developments of the home are also encouraged to ensure that the house remains a living space which they enjoy and find exciting and fun. The recent addition of a ‘Man Cave’ equipped with projector screen, XBOX sofa’s and its own mini fridge serve to highlight this.

Each Young Person when they arrive at Warwick House will receive a House Induction. This is a written document that the young people can keep to refer to during their stay if required. This Induction gives details of the procedures and routines within the home, including the fire drill and evacuation procedure as well knowing where everything is located within the house and grounds, and what the basic rules and boundaries are.

2. Equality, diversity and Equal Opportunities

Disability Discrimination StatementNLCS acknowledges and welcomes the opportunity to work within the criteria of ‘The Disability Discrimination Act 1995’ and endeavours to ensure that, wherever possible, disabled people should have the same opportunities as non-disabled people in their access to education. The Disability Discrimination Act 1995 covers every aspect of education. The duties make it unlawful to discriminate, without justification, against disabled children and young people and prospective Completed: 01/04/2016 By Paul JenkinsonLast updated on 02.01.2017 Review by: 30th April 2018

children and young people, in all aspects of school life. The principle behind this legislation is that, wherever possible, disabled people should have the same opportunities as non-disabled people in their access to education.The home also ensures the young person’s families are treated fairly and in a non-discriminatory manner, respecting their rights, views and wishes in relation to the young person. The registered manager monitors this responsibility on behalf of the proprietor. The head teacher reports regularly to the proprietor so that they can be assured that the school is fulfilling its legal obligations in relation to the Disability Discrimination Act. In our work with the children and young people, and in our employment practices equality of opportunity means: Providing fairness and equality of opportunity Recognising that everyone is different and that these differences must be

equally respected Challenging discrimination so that we demonstrate our commitment to

equality and do not exclude people or make them feel isolated.We are fully committed to tackling all forms of unlawful or unfair discrimination including those on the grounds of age, asylum or refugee status, caring responsibilities, class, colour, disability (including physical, sensory impairment, metal health problems or learning disability), ethnic or national origin, gender reassignment, HIV status, language, marital status, nationality, part time working, race, religion, sex, sexuality or trade union membership. Discrimination is unacceptable and we believe it happens when someone is treated in a less favourable manner than someone else in the same situation. A child / young person, their family members or member of staff may suffer discrimination for a number of reasons. It may be rooted in: Race Sex / gender Disability Sexual orientation Religious beliefs Bullying / victimisationAt Warwick House Children’s Home we do not accept discrimination on any grounds. We acknowledge that discrimination can be direct, indirect, intentional, unintentional or institutional. Whatever type and cause of discrimination is taking place, it is unlawful. Direct discrimination is where an individual or group receives less favourable treatment with some unjustifiable reason because of sex, race or disability, for example. By definition, Indirect discrimination is applying unjustifiable requirements and conditions that have a disproportionate impact on an individual or particular group. Institutional Discrimination is where there is a collective failure of an organisation such as an LEA or individual school to provide an appropriate and professional service to people because of their background or experience. It can be seen in attitudes, behaviours and procedures that amount to discrimination through unwitting prejudice, ignorance, thoughtlessness and stereotyping that disadvantages people. Warwick House recognises and proactively supports the rights of children. The homes policies inform the induction process for all young people and underpin their individual placement plans to ensure their rights are respected. The organisation provides all young people with a handbook that contains all relevant

information in an age appropriate, understandable way that the young person can access at any time they choose. The home ensures positive communication between the local authority and young person is facilitated and the young person is able to contact their local authority when required.The local authority are given the opportunity to contribute to the young person’s care plan during regular reviews and when being updated by key-workers. Young people are appointed individual key workers from within the staff care team at Warwick House. Those staff members are responsible for overseeing the young person’s individual care plan, providing regular opportunities to gain the views and feelings from the young person in relation to how they are being cared for, what support they feel they need and what they want to achieve or work towards in the future. This individual is also partially responsible in ensuring the young person is represented correctly to the wider organisation or local authority when required.All young people have access to an advocate/advocacy service. Where a local authority have appointed an advocacy service for their young people the details are made available to the young people and are also displayed clearly in the home. If an advocacy service hasn't been appointed but the local authority the home provides contact details of other advocacy services for the young people to use. These details are also clearly displayed within the home. The organisation employs a medical professional (RGN) whom the young people have access to. The medical professional also advises the care team on health matters and issues regarding the young person. Young people are supported in being healthy and feeling well cared for by the care team and by local health and advice services. All young people have access to education through Kirby Moor School or Main stream schooling. If they are past statutory school age then they access further education via local educational establishments including colleges or work based programs. The home supports and facilitates contact between the young people and their families wherever possible and appropriate to do so. The home identifies individual contact needs and ensures the correct supervision, travel and financial arrangements are made. The home also conducts risk assessments to ensure the safety and well-being of all involved.We can all make a contribution towards making our equality policy a reality and making it real for individual children and young people and staff. Overcoming our own prejudices and assumptions about others is a major step towards embracing equality within our organisation. Assumptions are often based on appearances and are a part of how we, as individuals, view others. Recognising that assumptions are not necessarily an accurate assessment of a person or situation, will allow individuals to make decisions based on equality. This ensures that all care staff should have an open minded and supportive attitude towards all new service users. Everyone within the organisation needs to think about what we do and how we behave to achieve equality, which is not necessarily about treating everyone the same, but recognising and respecting differences and treating each other with fairness and dignity.

Completed: 01/04/2016 By Paul JenkinsonLast updated on 02.01.2017 Review by: 30th April 2018

The equal opportunities policy is reflected through all other policies and practices. We will raise awareness and plan to make a difference in the outcomes for our children and young people. The purpose of our Equal Opportunities Policy is to improve the service we provide for the children and young people, their parents and carers and others who are associated with the organisation. Warwick House Children’s Home aims to consider the following: The physical care given to children and young people i.e. skin and hair care The food offered via the home’s menus and kitchen, and that bought on life

skill shopping trips The range of leisure and recreational activities on offer The manner in which we celebrate key festivals and holidays How information is presented to others whose first language is not English The type of TV and video programmes that children and young people have

an opportunity to watch The décor of individuals’ rooms and the type of posters displayed on walls. The organisation’s response to challenging behaviour from those children and

young people who are black (given the gross over representation of such children and young people as excluded from schools on a national basis)

The use of positive and affirming images of difference within the home and school

The monitoring of the ethnic make-up of both the children and young people and staff population

The affirmation of clothing styles and fashions that reflect both the age and cultural heritage of the children and young people group

Given the increased number of children and young people who are refugees, the organisation needs to genuinely work in partnership with parents / carers. All staff should be clear about what constitutes oppressive and discriminatory behaviour or remarks, and be willing to challenge it, not only in the children and young people, but in themselves and staff groupings as well. Blatant comments or jokes about race, gender, sexual preference, disability or age will always be challenged and cannot be considered appropriate in a mixed community where many people have to live together. Any incident that is taken by another to be racist should be reported to the registered manager or Head teacher who will treat the matter urgently, sensitively and robustly.At NLCS staff are made aware of the requirements to treat all people equally regardless of race and to ensure that all policies treat everyone fairly. Everyone has the right to be treated fairly and staff are encouraged to ensure that all policies and practices adhere to this principle. Staff who feel that this is not the case are asked to draw the failing to the attention of the registered manager or head teacher or the senior management team. Staff also have the right and would be encouraged to discuss any unequal treatment with a member of the quality improvement team or a member of the board of directors.Warwick House has been designed to provide a modern, spacious and safe living environment. The home has been finished to a very high standard and recognises the current trends in decoration and technology. The home has been created this way to encourage the young people living here to be proud of their home and to take responsibility for looking after it. Warwick house accommodates up to 5 males aged between 12-17, All bedrooms are single occupancy with en-suite bathroom facilities.

The home has monthly meetings with its residents during which the furnishings of the home and ways to improve its feel and look are discussed. The organisation provides a generous budget to ensure the home is continually updated. Rooms are regularly redecorated and furnishings updated in line with modern trends and the requests of the young people. Young people are encouraged to decorate the own rooms, to personalise them and make them a safe space for themselves to enjoy. Accommodation is arranged over 3 floors. On ground floor there is a large TV room with comfortable sofas to relax on. Next door is the games room that has a variety of games consoles, board games, arts and crafts materials and a computer that provides safe and secure internet access to all residents. There are large patio doors that open up onto the outdoor decking area. The kitchen follows the modern theme with a central cooking and breakfast bar unit, table and chairs. The kitchen has a large patio doors that also opens up onto the decking area. The young person’s bedrooms are on the first and second floors and at the rear of the propriety. Each bedroom is single occupancy and is furnished to a high standard. On arrival new residents are encouraged to choose an individual colour scheme for their room which includes the option of choosing wallpaper for a feature wall should they wish to do so. On the first floor there are 3double bedrooms, all with en-suite bathrooms. There are a further 2 bedrooms on the second floor each with their own bathroom. The 5th Bedroom is at the rear of the home and is also en-suite however this is ideally suited to support a more independent living type arrangement and will be developed as such for one of the existing residents when appropriate. The home is ideally located in the central area of Carlisle. It has excellent transport links and is close to local green spaces. The home is also close to local youth centres, sports clubs, shops and local amenities to facilitate young people integrating into the local community. 3. Safeguarding & Welfare

North lakes Children’s Services have clear guidelines for child protection. Warwick House has a designated child protection officer and clear guidelines are available for all staff to follow should the need arise. All staff members receive mandatory training on child protection as part of their professional development plans. North Lakes Children’s Services are committed to safeguarding the welfare of young people in its care and fully recognize the need to respond to Child Protection/ Safeguarding concerns in a way that allows the children’s needs to be met in a sensitive and supportive manner. This policy applies to ALL children and young people in the care of North Lakes Children’s Services. Every child has equal rights for upholding their personal safety and protection. This Policy is mandatory for all staff employed by North Lakes Children’s Services. All children without exception have the right to protection from abuse regardless of gender, ethnicity, disability, sexuality, beliefs, social background or culture.This policy is written in conjunction with NLCS Complaints policy, missing from Care policy, Staffing Policy, Safer recruitment, Whistle-blowing, E-Safety Policy, DBS Policy, equality and diversity policy, equal opportunities. Also demonstrated Completed: 01/04/2016 By Paul JenkinsonLast updated on 02.01.2017 Review by: 30th April 2018

through staff induction – internally and externally – CWDC Induction training. VIA training offer our safeguarding training and this has informed this policy as has children’s rights training.Safeguard Children (DOH, DFES and home office joint guidance 2013) this becomes effective from 15th April 2013. This policy applies to all young people in our care and all employees of North Lakes Children’s Services. This policy is reviewed annually and endorsed by Paul Jenkinson, Director of Care. This policy is written in conjunction with the relevant Local Safeguarding Children’s Board in the homes geographical area, if any amendments are requested by the placing authority these will be reviewed and amended to ensure that the young person within our care have clear agreed procedures and communication between professional services, to ensure the highest level of safeguarding possible. The policy makes reference to the Sexual offenses act 2003 and the Safeguarding Vulnerable Groups act 2006 these are brief summary explanations, each home has the full acts available for reference for all staff.NLCS take bullying very seriously. No one can flourish if they are frightened of being hurt or if they are upset or if they are constantly worried that they might see or hear someone who bullies them. NLCS community actively works to create an environment where bullying is known to be unacceptable. The unacceptable nature of bullying extends to include staff, visitors and children and young people, regardless of status or extenuating circumstances.However, staffs at NLCS homes know that young people who bully are themselves in need of support and direction. Whatever the reason for the bullying (and at it may be connected to their specific needs) all young person must be protected from harm. It is important that staff at the home recognize behaviors that are intimidating to other children and young people, and that they prevent harm from happening. The most effective way of preventing bullying is to be clear as to what is going wrong for the ‘perpetrator’ as well as ensuring the full safety and protection of the ‘victim’ The young people have been placed at North Lakes Children’s Services because they have severe communication difficulties, problems with understanding social situations, difficulties with sensory processing, physical proximity. It is important to give the children and young people the tools to have more productive interactions with their peers. These children and young people will have individual behavior plans that seek to promote more positive ways of interacting. Warwick House accepts boys from any geographical area, and is non-denominational. For those whose first language is not English, appropriate specialist staff will be appointed to assist in communication. To be eligible for consideration for a place at Warwick house, the young people must fulfil at least the first three of the following admission criteria: Be of secondary school age (12 -18) Be of male gender Have social, emotional and mental health considerations Have an autistic spectrum disorder Have learning difficultiesIt is our Policy regarding age range that there will not be any more than a 4 year gap between young people accommodated within the home. Warwick House has a very strong policy of inclusion and therefore welcomes young people from all backgrounds. At admission young people will usually be of secondary school age

so they are able to access education through Kirby Moor School or main stream schooling. Warwick house undertakes a careful matching process to underpin the opportunities and potential we can offer young people currently living at the home and those who may move here in the future. Young people who have been involved with the Youth Offending Service will be assessed to ensure they are suitable to be placed at Warwick HouseWarwick House will not accept a young person who has been involved in: Taking a vehicle without consent (TWOC) Persistent high risk offenders High level of Sexual exploitation High frequency of being missing from homeWarwick House does not accept emergency admissions. The senior management team will meet with the Registered Manager prior to a potential admission to ensure that the needs of all the current residents are addressed and risks are identified and measure put in place to safeguard all concerned.The comment and complaints process is designed specifically for use at NLCS. It complies with legislative requirements and is a tool for developing the service we offer to young people, their families and placing authorities. It also links with our child protection responsibilities by alerting staff and managers to areas of discontent. It also has a confidential reporting mechanism directly to either senior Managers or to External Agencies. Young people have the right to make a complaint about any aspect of their care and be supported to do this or complain confidentially. Young people and families are made aware of the complaints procedure as part of their induction to Warwick House and NLCS. Young people may access forms either through staff or in private through an available supply kept accessible within the house. Staff members are also made aware of the procedure during their induction training and further within child protection training.Ideally, each young person will feel confident enough to raise issues with their key worker or to care staff and feel empowered enough to negotiate a resolution with their care givers. If this is not the case, then a child can comment or complain in confidence using a form which can be forwarded directly to the House Manager or in some circumstances directly to the Head of Care or Registered Provider. Any complaints made by a child or parent will be forwarded in any case to the Registered Provider for monitoring purposes. We aim to resolve complaints within 14 day of receipt. Within the Warwick House Child and Young person’s handbook there is an explanation about how to make a comment or a complaint, along with a form. Included in this information are telephone numbers for Child line OFSTED and other support agencies. (See staff guidelines for procedure.)This policy is written in conjunction with Cumbria LSCB children who run away from home 01/01/2011(reviewed on a yearly basis) at the time of reviewing the policy the police green paper has been released continual monthly monitoring of the Missing person procedures to ensure that our guidance meets current practice. Current Cumbria Constabulary ACPO definition of a missing person is:- Missing – “anyone whose whereabouts cannot be established and where the

circumstances are out of character or the context suggests the person may be subject of crime or at risk of harm to themselves or another.”

Absent – “a person not at a place where they are expected or required to be.”

Completed: 01/04/2016 By Paul JenkinsonLast updated on 02.01.2017 Review by: 30th April 2018

The absent category will comprise people who are not presently where they are supposed / expected to be and there is no apparent risk to their welfare. Absent cases should be recorded on an incident log (grade 3) and escalated to missing when or if there is a change in circumstances that increases the level of risk. Where the person is a cared for adult or child, it is expected that all reasonable steps will have been taken by the care provider to locate them before reporting them as absent to the police.

4. Children’s Behaviour

The home has sought advice from local security specialists North Security Ltd. and installed 2 external surveillance cameras that monitor the front and rear entrances to the building. The recording and monitoring equipment is located in the care office; there is also another monitoring screen which is located in the kitchen. Warwick house also has a robust night working system involving a waking night watch and an additional sleep in member of the care team to provide additional support during the night if this is required. Each young person’s bedroom door is fitted with an electronic alarm which automatically triggers once the connection is broken and alerts staff to movement from the bedroom. This may simply be a case of the young person wanting to ask a question. If any additional support is required, the waking watch can use the in house walk ie talkie system to summons the sleeping member of the care staff. Warwick House has a clear procedure for dealing with any incident where a child goes missing from the home. This procedure is compatible with and has regard for Cumbria LSCB policies, procedures and guidance on ‘children who run away from home’ chapter 20.

Each young person has an individual Behaviour Management Plan, risk assessments and risk management plan that highlights specific behaviours and strategies to help support the young person during periods of challenging behaviour. The individual risk assessments provide current risk ratings for a variety of behaviours that help staff manage and support the young person and their placement plan. Each young person has an individual ‘consequences for behaviours’ document which is agreed between the young person and their keyworker. This document identifies different behaviours which may occur and with a contribution from each young person provides them with a set of consequences which are pre-determined so they know the exact consequence of each action in advance. This promotes the use of consequences when required, as the young person has had a say in their design and implementation. Where possible consequences are designed to promote active reflection and learning about the individual’s behaviours and the effect they have on themselves and others.All staff are trained in Team Teach techniques enabling them to safely use physical intervention if required. Team Teach also provides a variety of de-escalation techniques that help staff minimise the need for physical intervention where ever possible. Staff receive refreshers every 12 months and are supported by in house team teach qualified instructors for advice and guidance.Staff are trained in Team teach as soon as is practically possible upon joining NLCS. All staff receives annual refreshers and this is monitored by the Training Coordinator. NLCS has internal qualified Team Teach instructors who provide formal training, refreshers and can support teams with individual Team Teach advice and practice review.

Team-Teach training is fully accredited by the British Institute of Learning Disabilities and is affiliated to The General Services Association.

All participants on courses receive very explicit information and advice concerning the dangers that can occur regarding restraint and positional asphyxia. All TT techniques have undergone (2006 & 2009) a thorough legal, medical and tactical review carried out by three independent medical and legal experts as required by the BILD accreditation system.

The basic Team Teach Framework directs that planned physical intervention strategies should be: Agreed in advance by a multidisciplinary or school team working in

consultation with the child or service user, his or her carers or advocates and, in the case of a child, those with parental responsibility

Described in writing and incorporated into other documentation which sets out a broader strategy for addressing the service user's behavioural difficulties.

Implemented under the supervision of an identified member of staff who has undertaken appropriate training provided by an organisation accredited by BILD.

3. Contact Details

Craig SmithRegistered Provider/Responsible personNorth Lakes Children’s ServicesWarwick Mill Business VillageWarwick BridgeCarlisle, Cumbria, CA4 8RRTel: 01228 564 430

Marie FrielActing Manager -Warwick House155 Warwick RoadCarlisle, CumbriaCA4 1LUTel: 01228 641853

4. Education

All young people at Warwick House are enrolled in full time education. NLCS has its own school unit ‘Kirby Moor School’ in Brampton approximately 20 minutes from Warwick house. Residents are transported to and from school daily by the Warwick House staff team. Kirby Moor School is part of North Lakes Children’s Services and provides education for male students between the ages of 10 and 17 years old. Classes have up to 4 students supported by a teacher and LSA. The school offers a broad curriculum that is taught by level of ability, rather than age group. Attending school forms an important part of the young person’s daily routines and supports there educational development and achievement. All young people do have opportunity to attend mainstream schooling in line with the statement of education needs. This is assessed as part of the admission process. If attending mainstream schooling the young person would be supported in their transport and care staff would act as their appropriate adult supporting parent’s evenings etc. Currently one of our young people attends William Howard School in Brampton. This has been a planned transition from Kirby Moor School over a period of time which will allow the young person to achieve their maximum potential. From an educational point of view, it allows him to complete conventional GCSE’s, but also it provides the opportunity for a

Completed: 01/04/2016 By Paul JenkinsonLast updated on 02.01.2017 Review by: 30th April 2018

greater degree of normality for the young person and the chance to meet people and form friendships outside of the care setting. This is an area under continual assessment for all young people residing within the home to allow them to work towards achieving their goals.Residents are supported in completing any homework or extracurricular activities at Warwick House. Staff have close and understanding relationships with all young people and are able to support in the way most suitable to each individual. Work spaces are available in the communal areas of the house and in their bedrooms. There is WIFI available within the home for use with phones, tablets and laptops and a house computer that has protected access to the internet and word processing software installed that can also be used to complete any homework set. Older students have the opportunity to attend college in the area on completion of their basic education. This is organised through Kirby Moor School or mainstream school and supported by staff at Warwick House. Alternatively, from the age of 14 we are able to offer a range of academic or vocational courses using local resources such as Connexions (Inspira), with whom we have a close working relationship. Whether it be GCSE’s, foundation certificates or work based qualifications, there are options to meet all levels of ability should a young person wish to continue with their education. This ensures all young people have ongoing access to further education.

5. Health

All young people are registered with a local GP, dentist and optician upon admission and are further supported by the North Lakes Children’s Services full time Registered General Nurse.The Nurse visits the home once a week to oversee and check individual health action plans, illness and medication administration records. Individual health action plans (HAP’s) identify needs and actions to support the development of the young person’s health needs. Young people are supported in attending medical appointments by staff from Warwick house and the information recorded in the individual placement plans.

We support our young people by making extensive services available from a variety of therapeutic areas. Should it be required we are able utilise a number of associate skilled professionals to provide tailor-made therapeutic packages to meet the individual needs of the young person. These are accessed by a referrals procedure overseen by the homes manager, director of care, company health professional and local authority.Therapeutic packages can include: Psychotherapy Speech and language therapy Play therapy Art and music therapy Child clinical psychology Confidential counsellors Dieticians Independent listeners

Through key worker sessions the young people’s views are also monitored and gained ensuring they feel supported in the process. We will work closely with Placing Authorities, Health authorities (CAMHs) to ensure that when offered the

intervention is consistent with the child’s placement plan. All external therapists if contracted by NLCS will have professional body accreditation. Safe recruitment checks will also be undertaken.NLCS Internal Therapeutic Supports:Jane Forster: Has joined us to provide a Therapeutic Input to and for our young people, please see qualifications listed below:Qualifications B.Sc. Psychology 2:1, Diploma in Therapeutic Integrated Counselling- level 4, Professional supervision- M.Sc. module- passChild and Adolescent Mental Health and attachment- M.Sc. module- pass, Attachment therapy training6 months attachment based training for caregiver- facilitated by Renne Marks, D32 and D33 assessors award- used for assessing NVQ’s and ASDANSafeguarding level 3, Therapeutic Crisis intervention trainer- Cornell UniversityAutism awareness, Operations management- NVQ level5, (GCSE- 9 all grades A to B A-level- Maths, Biology and Sociology)Experience13 years’ experience as chief executive and manager of PAC- a charity and limited company that provides one to one therapy to young people aged 11 to 25 years old. The young people we work with have mental health, emotional and interpersonal problems.Experience of outcome and evidence based practice, monitoring and recording. Experience of providing one to one therapy to sessions to young people who are looked after. Extensive experience of transforming organisations undergoing staffing issues. Extensive supervision experience and knowledge to provide clinical supervision therapist and project workers.Experience of assessment and tailoring bespoke programmes to meet individual needsExtensive child protection and safeguarding experience and knowledge, Experience delivering therapeutic sessions to young people who are hard to engage and who display challenging behaviour. 10 years’ experience of delivering training and supporting Cumbria county council children’s homes with therapeutic crisis interventions, de-escalation techniques and physical interventions; Training lead to certification with Cornel University.Extensive knowledge and experience of budget management, employment law, funding, and all aspects of running a small business.6. Staffing Matters

The Registered Provider has been financial director for the service for 10 years he has been involved in the running and development of the service. 10 years indirect experience attending meeting and reviewing working practices and policy development in supporting young people with, emotional and behavioural difficulties. The acting registered manager has worked with children and young people for nearly 10 years. This time has been spent working with young people with social,

Completed: 01/04/2016 By Paul JenkinsonLast updated on 02.01.2017 Review by: 30th April 2018

emotional and behavioural difficulties, some of whom have experienced physical, sexual and emotional abuse. Others have been involved in gang related culture or suffered family bereavement or encountered mental health issues with their parents. She holds an NVQ 4 in caring for children and young people and is currently working towards the Level 5 Diploma in Leadership for Health and Social Care and Children and Young People's Services The home has 30% qualified Diploma level 3 staff employed at the home all other staff are registered and working towards the qualification.Warwick House has 2 care teams lead and supported by the acting Registered Manager. Each care team consists of a Team Leader and 2 care staff. All Care staff are qualified to NVQ/Diploma level 3 or are currently working towards the qualification. The acting Registered Manager is working towards Diploma level 5 in Leadership for Health and Social care and Children and Young people’s services. The care team is made up of an appropriate balance of male and female staff members who have a variety of experience gained from working within North Lakes Children’s Services and other care organisations.

NAME POSITION EXPERIENCE QUALIFICATIONMARIE FRIEL Acting Manager 10 Years NVQ 3, Dip L4 Diploma in leadership

for Health and Social Care and Children and Young people’s services. Currently working towards dip L5

CHRIS SMITH TEAM LEADERDeputy Manager

6YEARS Diploma 3 children and young people currently working towards Dip level 5.

STUART WAREING

Team Leader 4 Years Dip L3 children and young people’s workforce. working towards L5 diploma

MATHEW GRAHAM

CARE WORKER 6 Months Completed CWDC induction standards, undertaking Diploma 3 Children and young people’s workforce

DANNY ETHERIDGE

CARE WORKER Over a year experience

Completed full CWDC induction and all required mandatory training, enrolled on diploma 3

LINDSEY PAXFORD

CARE WORKER Over a year experience

Completed full CWDC induction and all required mandatory training, enrolled on diploma 3.

MARK FLEMING CARE WORKER 5 months Completed full CWDC induction and all required mandatory training, enrolled on diploma 3.

JEAN SKELTON WAKING WATCH 6 YEARS, experience

Completed CWDC induction standards, Completed level 2 diploma children and young people

SUSAN O’DOHERTY

WAKING WATCH 3YEARS Completed CWDC induction standards, Completed level 3 diploma children and young people

YDELL HOWSON REGISTERED NURSE

25 YEARS+ RGN- (1989) NMC pin 86B0938EDiploma, Level 4. “Therapeutic Counselling” - AQA (2013)(Ydell is the health professional for our service and receives supervision as follows:-Internal supervision, Paul Jenkinson.Peer supervision, termly meetings with nurse from independent schools.Clinical supervision, Sue Scott, designated nurse for out of county LAC).

The home’s staff provide strong, appropriate and positive role models for the young people that live at the home. Each member of staff has a professional development plan and is supported by a variety of training opportunities that continue to develop their personal skills and knowledge. This is supported by individual supervision programmes that are designed to ensure all staff receive regular supervision and have access to further support if needed. As an organisation we recognise the importance of investing in staff to help them provide outstanding care and outcomes for the young people they look after.Ongoing training ensures that the company and its staff are driven and actively striving to improve themselves professionally. To ensure that the service they provide for the young people is of the best possible standard and that they stay current with changes within the care providing sector thus keeping up to date and in line with new law and legislation that is introduced, along with any new requirements/guidelines set out with Ofsted. NLCS recognise the importance of highly trained and skilled staff, and the real benefits this has for the care provided to the young people, ensuring the consistency and continuity in the care that is provided and for the successful running of the service and maintaining the ‘outstanding’ level of care that is provided.Supervision of staff is undertaken on a monthly basis, (every 2 weeks for the first 6 months for new staff). The care team will be supervised by their relevant Team Leader, who has undertaken supervision training. Waking watch staff are supervised by the appointed team leader/ deputy team leader, however can request supervision with the registered manager at any time if required. Team Leaders are supervised by the Registered Manager however can request supervision with the director of care at any time. Supervisions are “underpinned” by a supervision contract, which the supervisee agrees with their supervisor prior to supervisions commencing. New staff will be subject to a probationary period of 3 months when they commence employment at Warwick House, this will be reviewed through supervision and staff will then receive an appraisal annually. The appraisal process will detail their personal development plan(s), any support requirements, thus devising their training needs, skill development and pay increments. The Care Team within Warwick House use a shift pattern rota, which is a 8 week “rolling” rota, the rota has been devised to ensure that the needs of the young people are always met, in relation to ensuring adequate levels of staffing are on duty when required, taking into consideration family contact/ visits, Activities and appointments we also balance experience staff on duty. During the holiday period an alternative holiday rota is implemented, this is necessary to

Completed: 01/04/2016 By Paul JenkinsonLast updated on 02.01.2017 Review by: 30th April 2018

accommodate the needs of the young people ie: contact and activities planned and the homes annual holiday.All staff that are employed or seeking employment with NLCS, are subject to rigorous and relevant checks prior to commencing any employment, these checks include attending for Interview, DBS checks, 2 professional references, previous employment checks and evidence of qualifications, all of this must be completed before any employment can commence within NLCS.Warwick House is managed by the Registered Manager, who will follow a working pattern of Monday-Friday 8.30am-5pm. The Registered Manager is on-call for out-of-hours emergencies and or support and guidance for the duty staff team or if required to accommodate an unpredicted gap/staff absence in the rota. The Registered Manager works a rolling pattern for out-of-hours support to all the NLCS services, alongside the senior management team. The Reg. Manager is supported & supervised by the Director of Care.NLCS has Ancillary support through the Health professional (RGN) (qualifications and experience listed in the section above). The Health professional attends to and provides the Health Care Plans and needs for all the young people. The Health professional is available for visits for all the young people and also attends the young people’s LAC reviews. She also manages and audits the administration and storage of all medications. The Health professional provides staff with support in relation to questions and or queries about the health care of our young people. She has good strong relationships with all the young people within Warwick house and the young people throughout NLCS, who all feel comfortable in talking to her should they have any health issues.NLCS has also recently employed Pathways advisor and mentor to work with our young people as they move towards leaving our care. The key objectives of the role are to achieve positive outcomes for young people who have been in North Lakes Children’s Services Care and require support in their preparation to make a successful transition to independence and adult life. This person will help them to identify their personal strengths, achievements and ambitions, to audit their life and independence skills and identify areas for development. They will provide practical and social support on issues such as further education, career objectives, benefits advice and living arrangements. They will look to support transition back into home areas or on to further placements, identifying support available through charities, support groups or individuals to create a ‘life’ for the young person before they return to give them the best possible chance of success. NLCS has a named Health and Safety Coordinator (currently P. Jenkinson). A new representative is in the process of being recruited with the nationally recognised CHAS Monitoring system also being explored moving forward. The Registered Manager is responsible for implementing and auditing of all the NLCS Health and Safety guidelines for the home.

Completed: 01/04/2016 By Paul JenkinsonLast updated on 02.01.2017 Review by: 30th April 2018