document #9d 1 - library performance report - fy2015 4th quarter.pdf

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Rosedale

West End

Petworth

Deanwood

Palisades

Northeast

Southeast

Southwest

Woodridge

Anacostia

Georgetown

Takoma Park

Chevy Chase

Lamond-Riggs

Capitol View

Northwest One

Mount PleasantCleveland Park

Parklands-Turner

Tenley-Friendship

Francis A. Gregory

Watha T. Daniel/Shaw

Dorothy I. Height/Benning

WIlliam O. Lockridge/Bellevue

Martin Luther King, Jr. Memorial

Juanita E. Thornton/Shepherd Park

Government of the District of Columbia

Office of Planning ~ February 04, 2013DC Libraries

This map was created for planning purposesfrom a variety of sources. It is neither asurvey nor a legal document. Informationprovided by other agencies should beverified with them where appropriate.

^̀

Libraries

2012 Ward Boundaries

Library Servicesquarterly Performance report

FY2015 Q4

Document #9D.1 Library Performance report FY2015 4th Quarter - November 18, 2015

Quarterly Library Services Performance ReportFY2015 – 4th Quarter

Key Performance Indicators – FY14 Q4 - FY15 Q4

Key Performance Indicators Q4 FY14 Q4 FY15

% Change

Q4 FY14/

Q4 FY15

FY14

Year-end

FY15

Year-end

% Change

FY14/FY15

% of FY15

Goal

Annual Circulation 1,088,630 1,093,418 0.44% 3,938,767 4,014,192 1.91% 96.03%

Digital Library(Subset of Annual Circulation) 225,971 270,885 19.88% 715,036 1,000,490 39.92% 127.86%

Circulation of children’s materials

(Subset of Annual Circulation) 449,411 386,336 -14.04% 1,597,236 1,348,751 -15.56% 87.17%

Number of Card Holders 359,371 314,186 N/A 359,371 314,186 -12.57% N/A

Library Website User Visits 413,984 496,373 19.90% 1,758,748 1,493,504 -15.08% 85.34%

Database Searches 156,194 200,595 28.43% 709,626 929,024 30.92% 114.45%

On-line homework help(Tutor.com sessions) 701 924 31.81% 4,313 5,170 19.87% 107.35%

Library Sponsored Programs** 4,863 3,879 -20.23% 14,357 15,000 4.48% N/A

Program Attendance 86,554 94,532 9.22% 284,969 327,719 15.00% 120.27%

Storytime Attendance(Subset of Program Attendance) 49,935 54,276 8.69% 166,309 193,172 16.15% 120.87%

Community sponsored meetings 7,123 8,473 18.95% 25,409 29,764 17.14% 116.27%

Attendance at community sponsoredmeetings 93,834 107,748 14.83% 320,468 403,126 25.79% 127.05%

Children's Computer Use (Sessions) 31,238 32,960 5.51% 108,724 112,682 3.64% 103.87%

Teen & Adult Computer Use (Sessions) 247,356 250,308 1.19% 941,899 1,012,170 7.46% 104.09%

Notes:

At the beginning of each fiscal year, all DC government agencies are asked to develop a performance plan. The performance plan describes new initiatives that

improve the quality of agency services and highlights metrics, called Key Performance Indicators (KPI), that meaningfully gauge agency progress against goals.

Agency progress throughout the fiscal year can be monitored by the public by using DC.gov/trackdc.

Visits directly to pages like Overdrive, Freegal or Zinio are not included. Additionally, users are accessing the library more through social media.

** Library Sponsored programs is not a KPI, as outlined in the annual performance plan.

1

Gate Count

Locations Q1 FY15 Q2 FY15 Q3 FY15 Q4 FY15 YTD Total

MLK JR. MEMORIAL LIBRARY 162,550 176,685 167,433 175,306 681,974

ANACOSTIA 44,447 49,755 51,751 51,258 197,211 William O. Lockridge/BELLEVUE 25,649 24,184 26,919 34,054 110,806 Dorothy I. Height/BENNING 49,329 55,073 51,684 54,699 210,785 CAPITOL VIEW 23,813 23,579 30,065 33,945 111,402 CHEVY CHASE 27,751 33,578 35,516 37,729 134,574 CLEVELAND PARK 59,067 67,521 54,808 69,907 251,303 DEANWOOD 24,299 24,253 25,194 30,004 103,750 FRANCIS A. GREGORY 27,424 28,307 32,698 32,900 121,329 GEORGETOWN 32,579 21,793 30,158 34,497 119,027 LAMOND-RIGGS 24,125 26,651 27,124 30,430 108,330 MT. PLEASANT 59,251 60,118 54,513 63,343 237,225 NORTHEAST 29,922 27,773 31,414 37,042 126,151 NORTHWEST ONE 22,599 22,645 23,280 27,889 96,413 PALISADES 24,610 26,092 25,622 25,548 101,872 PARKLANDS-TURNER 35,512 34,067 35,776 40,023 145,378 PETWORTH 38,890 41,622 42,968 45,611 169,091 ROSEDALE 22,763 20,915 26,847 30,050 100,575 Watha T. Daniel/SHAW 50,880 53,426 57,741 59,401 221,448 Juanita E. Thornton/SHEPHERD PARK 21,784 22,650 23,834 22,035 90,303 SOUTHEAST 36,363 38,093 39,551 43,566 157,573 SOUTHWEST 25,231 28,749 27,092 27,814 108,886 TAKOMA PARK 21,473 20,497 21,887 22,289 86,146 TENLEY-FRIENDSHIP 54,800 57,388 56,775 59,719 228,682 WEST END INTERIM 22,078 23,498 18,585 22,953 87,114 WOODRIDGE INTERIM 17,469 18,388 21,872 24,443 82,172

NEIGHBORHOOD LIBRARIES TOTAL 822,108 850,615 873,674 961,149 3,507,546

DCPL TOTAL 984,658 1,027,300 1,041,107 1,136,455 4,189,520

Notes:

DC Public Library has implemented thermal people counters in every location. Thermal imaging technology senses infrared

radiation to track traffic travelling underneath the sensor and monitors multiple people entering and exiting at the same time.

Data transmission is communicated wirelessly over the network, which allows tracking and analysis of the data. Devices are

mounted at public entry and exit locations.

* In January 2014, installation of thermal people counters began across the DC Public Library system. All counters were installed

by July 2014.

2

Circulation Statistics



ANACOSTIA 9,579 9,147 10,448 12,676 41,850

William O. Lockridge/BELLEVUE 9,448 8,036 7,338 10,243 35,065

Dorothy I. Height/BENNING 14,442 14,125 12,589 17,367 58,523

CAPITOL VIEW 7,499 8,244 8,039 9,634 33,416

CHEVY CHASE 30,504 40,946 39,724 38,609 149,783

CLEVELAND PARK 44,426 52,332 54,500 56,118 207,376

DEANWOOD 6,230 5,409 4,877 6,309 22,825

FRANCIS A. GREGORY 8,802 8,726 7,682 9,885 35,095

GEORGETOWN 36,148 28,263 38,376 41,318 144,105

LAMOND-RIGGS 11,711 12,519 12,481 12,153 48,864 MT. PLEASANT 48,902 57,018 56,904 55,833 218,657

NORTHEAST 32,440 34,486 31,009 33,935 131,870

NORTHWEST ONE 4,860 5,334 5,290 6,539 22,023

PALISADES 22,022 25,703 24,665 25,025 97,415

PARKLANDS-TURNER 9,086 9,444 11,619 13,976 44,125

PETWORTH 27,594 29,897 34,789 34,190 126,470

ROSEDALE 9,362 9,543 9,377 10,733 39,015

Watha T. Daniel/SHAW 27,026 27,997 27,208 27,362 109,593

Juanita E. Thornton/SHEPHERD PARK 13,324 15,998 16,316 14,435 60,073

SOUTHEAST 24,743 29,044 29,342 30,548 113,677

SOUTHWEST 16,504 16,894 16,934 17,784 68,116

TAKOMA PARK 17,217 19,901 18,306 18,987 74,411

TENLEY-FRIENDSHIP 51,203 59,246 56,428 60,295 227,172

WEST END INTERIM 11,578 13,779 12,330 15,267 52,954

WOODRIDGE INTERIM 10,157 11,516 12,060 14,169 47,902

NEIGHBORHOOD LIBRARIES TOTAL 504,807 553,547 558,631 593,390 2,210,375

DIGITAL LIBRARY 243,553 234,783 251,269 270,885 1,000,490

DCPL TOTAL 909,930 986,421 1,024,423 1,093,418 4,014,192

Q1 Q2 Q3 Q4 Total

FY14 860,350 997,758 992,029 1,088,630 3,938,767

FY15 909,930 986,421 1,024,423 1,093,418 4,014,192

% Chg from Prior Year 5.76% -1.14% 3.27% 0.44% 1.91%

3

Technology Based Services

Variance Q4 FY14 Q4 FY15 Variance % YTD FY14 YTD FY15% Chg from

Prior Year

Digital Library 225,971 270,885 19.88% 715,036 1,000,490 39.92%

E -Books Downloaded (Subset ofDigtal Library) 83,711 104,606 24.96% 284,224 365,689 28.66%Downloadable Media:Audio/Music/Video/Magazines(Subset of Digtal Library) 142,260 166,279 16.88% 430,812 634,801 47.35%

Database Searches(In-House & Remote) 156,194 200,595 28.43% 709,626 929,024 30.92%

Public Computer Use 278,594 283,268 1.68% 1,050,623 1,124,852 7.07%

Computer Classes 1,294 436 -66.31% 3,667 2,050 -44.10%

Library Web Page "hits" * 413,984 496,373 19.90% 1,758,748 1,493,504 -15.08%

Social Media Use Followers (YTD) 11,540 21,723 N/A 62,118 78,937 N/A

Notes:

Quarterly Statistics Year to Date Statistics

* Access to much of the library's e-content does not require a visit to the library's website.

4

Customer Access to Wifi



ANACOSTIA 4,048 4,060 4,579 4,304 16,991 William O. Lockridge/BELLEVUE 2,172 2,330 2,491 2,572 9,565 Dorothy I. Height/BENNING 1,512 1,555 1,354 4,185 8,606 CAPITOL VIEW 1,898 2,161 2,252 2,006 8,317 CHEVY CHASE 1,403 1,638 1,874 1,711 6,626 CLEVELAND PARK 1,856 1,925 2,079 1,695 7,555 DEANWOOD 1,200 1,112 1,339 1,647 5,298 FRANCIS A. GREGORY 2,188 2,138 2,190 2,240 8,756 GEORGETOWN 4,304 3,027 3,989 3,741 15,061 LAMOND-RIGGS 1,673 1,653 1,769 1,803 6,898 MT. PLEASANT 5,706 5,471 4,875 4,832 20,884 NORTHEAST 1,984 2,170 2,649 2,603 9,406 NORTHWEST ONE 1,490 1,455 1,900 1,751 6,596 PALISADES 1,126 1,313 1,343 1,068 4,850 PARKLANDS-TURNER 3,660 3,897 4,197 3,630 15,384 PETWORTH 6,110 5,586 5,359 4,583 21,638 ROSEDALE 1,106 1,168 1,501 1,444 5,219 Watha T. Daniel/SHAW 5,656 5,423 5,769 4,993 21,841 Juanita E. Thornton/SHEPHERD PARK 1,615 1,473 1,671 1,362 6,121 SOUTHEAST 2,500 2,725 2,833 2,892 10,950 SOUTHWEST 1,335 1,449 1,684 1,554 6,022 TAKOMA PARK 854 932 1,197 1,023 4,006 TENLEY-FRIENDSHIP 3,622 4,721 3,898 3,730 15,971 WEST END INTERIM 753 767 507 715 2,742 WOODRIDGE INTERIM 3,273 2,873 813 1,335 8,294

NEIGHBORHOOD LIBRARIES TOTAL 63,044 63,022 64,112 63,419 253,597

DCPL TOTAL 84,388 83,871 87,306 87,916 343,481

Notes:

*DCPL IT obtained access to WiFi inforation for all branches in FY14 Q4.

Users are increasingly accessing DCPL's WiFI network for a fast, reliable way to connect to the Internet. Many devices such as

smartphones and tablets support auto-authentication, making it an automatic and convenient for library customers to connect to

the network. DCPL obtained management of WiFi statistics for all DCPL locations in Q4 FY14 from OCTO. In FY15, the Library will

establish baseline statistics for future WiFi comparison. This statistic is generated based on device connections per month to

DCPL wi-fi access points.

5

Public Computer Use (# of Sessions)



ANACOSTIA 17,677 15,602 15,093 16,164 64,536

William O. Lockridge/BELLEVUE 9,539 11,497 13,629 15,741 50,406

Dorothy I. Height/BENNING 12,251 13,861 14,264 13,827 54,203

CAPITOL VIEW 7,150 6,023 6,919 9,890 29,982

CHEVY CHASE 5,658 5,865 5,162 3,209 19,894

CLEVELAND PARK 5,150 4,830 4,263 3,462 17,705

DEANWOOD 6,242 5,952 6,345 10,086 28,625

FRANCIS A. GREGORY 11,934 12,898 12,399 11,852 49,083

GEORGETOWN 8,594 4,838 5,536 6,069 25,037

LAMOND-RIGGS 5,183 4,651 5,247 5,801 20,882MT. PLEASANT 17,107 15,418 15,470 16,997 64,992

NORTHEAST 8,948 8,848 8,123 8,531 34,450

NORTHWEST ONE 6,273 6,288 7,628 9,307 29,496

PALISADES 3,627 3,635 2,971 2,082 12,315

PARKLANDS-TURNER 7,997 7,505 9,729 10,527 35,758

PETWORTH 17,571 18,280 16,082 13,198 65,131

ROSEDALE 6,391 6,608 7,053 7,704 27,756

Watha T. Daniel/SHAW 18,201 17,272 16,968 17,216 69,657

Juanita E. Thornton/SHEPHERD PARK 9,577 9,721 9,419 7,366 36,083

SOUTHEAST 4,379 4,727 6,985 6,604 22,695

SOUTHWEST 5,933 5,682 6,257 5,901 23,773

TAKOMA PARK 4,773 4,482 5,214 6,030 20,499

TENLEY-FRIENDSHIP 12,655 13,039 12,550 10,189 48,433

WEST END INTERIM 2,636 3,009 2,822 4,237 12,704

WOODRIDGE INTERIM 10,855 10,706 9,805 9,787 41,153

NEIGHBORHOOD LIBRARIES TOTAL 226,301 221,237 225,933 231,777 905,248

DCPL TOTAL 285,146 275,674 280,764 283,268 1,124,852

Q1 Q2 Q3 Q4 Total

FY14 253,923 252,263 265,843 278,594 1,050,623

FY15 285,146 275,674 280,764 283,268 1,124,852

% Chg from Prior Year 12.30% 9.28% 5.61% 1.68% 7.07%

6

Ward LocationActive Card

HoldersCirculation Gate Count

Story Time

Programs

Story Time

Attendance

Average

Attendance

/Storytime

1 MT. PLEASANT 14,687 218,657 237,225 307 20,918 68

14,687 218,657 237,225 307 20,918 68

2 MLK JR. MEMORIAL LIBRARY 130,601 803,327 681,974 377 13,054 35

2 GEORGETOWN 8,530 144,105 119,027 162 9,190 57

2 WEST END INTERIM 5,387 52,954 87,114 147 4,119 28

144,518 1,000,386 888,115 686 26,363 39

3 CHEVY CHASE 8,212 149,783 134,574 300 11,770 39

3 CLEVELAND PARK 9,917 207,376 251,303 481 20,948 44

3 PALISADES 3,999 97,415 101,872 191 10,742 56

3 TENLEY-FRIENDSHIP 13,924 227,172 228,682 331 11,314 34

36,052 681,746 716,431 1,303 54,774 42

4 PETWORTH 11,710 126,470 169,091 242 10,316 43

4 Juanita E. Thornton/SHEPHERD PARK 4,031 60,073 90,303 89 2,851 32

4 TAKOMA PARK 4,910 74,411 86,146 152 4,955 33

20,651 260,954 345,540 483 18,122 38

5 LAMOND-RIGGS 5,548 48,864 108,330 50 1,477 30

5 WOODRIDGE INTERIM 6,037 47,902 82,172 144 2,824 20

11,585 96,766 190,502 194 4,301 22

6 NORTHEAST 7,479 131,870 126,151 236 14,467 61

6 NORTHWEST ONE 3,001 22,023 96,413 97 1,278 13

6 ROSEDALE 2,765 39,015 100,575 87 3,126 36

6 Watha T. Daniel/SHAW 12,095 109,593 221,448 294 17,994 61

6 SOUTHEAST 8,573 113,677 157,573 345 13,165 38

6 SOUTHWEST 4,625 68,116 108,886 131 5,538 42

38,538 484,294 811,046 1,190 55,568 47

7 Dorothy I. Height/BENNING 13,786 58,523 210,785 75 2,415 32

7 CAPITOL VIEW 4,639 33,416 111,402 106 1,686 16

7 DEANWOOD 3,740 22,825 103,750 47 919 20

7 FRANCIS A. GREGORY 6,498 35,095 121,329 193 2,077 11

28,663 149,859 547,266 421 7,097 17

8 ANACOSTIA 10,500 41,850 197,211 86 2,325 27

8 William O. Lockridge/BELLEVUE 9,061 35,065 110,806 66 2,192 33

8 PARKLANDS-TURNER 6,759 44,125 145,378 74 1,512 20

26,320 121,040 453,395 226 6,029 27

190,413 2,210,375 3,507,546 4,433 180,118 41

N/A 1,000,490 N/A N/A N/A N/A

321,014 4,014,192 4,189,520 4,810 193,172 40

Ward 6 Total

Ward 7 Total

Ward 8 Total

NEIGHBORHOOD LIBRARIES TOTAL*

DIGITAL LIBRARY

DCPL TOTAL

FY15 Statistics by Ward

Ward 1 Total

Ward 2 Total

Ward 3 Total

Ward 4 Total

Ward 5 Total

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Location Age group 2013 Measure FY 2013 Actual FY 2014 Actual FY 2015 YTDFY 2015

Projection% to Projection

All Ages 79,145

Under 5 4,136

Under 18 9,509

All Ages 75,186

Under 5 2,095

Under 18 3,854

All Ages 80,544

Under 5 3,799

Under 18 10,732

All Ages 79,111

Under 5 5,209

Under 18 15,888

All Ages 79,342

Under 5 4,940

Under 18 14,612

All Ages 83,821

Under 5 4,142

Under 18 10,900

All Ages 65,777

Under 5 4,585

Under 18 16,481

All Ages 76,445

Under 5 7,586

Under 18 23,315

Ward 5

Ward 6

Ward 7

Ward 8

Data Source: U.S. Census Bureau, 2013 ACS 5-

Year Survey

159,819 121.0%

Ward 3

Data Source: DCPL Key Performance Indicators November 2015

Ward 4

50.28% 55.59% N/A 50% N/A

Ward 2 Attendance at

programs for

children in their

1st five years

157,421 166,309 193,172

Population by Age Group by

WardFY15 Key Performance Indicators

Ward 1

Annual

circulation of

books and other

library materials

3,295,485 3,938,767 4,014,192 4,180,200 98.1%

Cardholders as a

% of total

population

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document #9d 1 - library performance report - fy2015 4th quarter.pdf

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