documentation 121206223200-phpapp02(1)
TRANSCRIPT
TopicsI. Playbook Backend Architecture (graphical overview)II. Project Life Cycle Phases (flow charts)III. Project Team Service ModelIV. Evaluation Tool (demo only) V. Workflow And Areas of Measurement (Development)
Documentation Samples
Playbook Back-end Architecture
The Project Team Service Model
+ + + + TOSS SDCC MSS IC&P
RUN
CONTINUOUS IMPROVEMENT
Application
andHosting
Network
OS, Client and
Delivery
IT Security
andIdentity
Legal and
Compliance
PLAN
COLLABORATE MEASURE
Communityof Practice
START
Standard Configuration MatrixEvaluation Chart
Collaboration
Applications
SharePoint –
Office
GDMS
BioBook
Secure Mail
Alligator
LIMS
RADARS
X
X
X
x
EVALUATE
Administrative
Applications
GCE
Office
Travel Connect
Reservation
Development
Applications
SharePoint –
Office
Putty
DreamWeaver
Secure Mail
SQL Navigator
SharePoint Dsgr
MonitoringApplications
NetOps
Office
ODP
SNIFFER
SNMP RUN
FMC
X
X
x
Service Desk Plan
Queue1 Queu
e2Queu
e3
Project Apps
HD
VPN SSL MPL
S VDI Citrix
Web
TTD
(weight)
TCO
(weight)
SharePoint – 1 Y Y Y Y Y Y 1 0
BioBook 2 Y Y Y Y 3 0
Secure Mail 4 n/a n/a n/a n/a n/a n/a 2 1
LIMS 4 Y Y Y Y 1 1
RADARS 3 Y Y Y Y 1 5
SOLUTION WEIGHT
2 4 4 2 1 4 1
Choose Solution
Evaluate
X X
Hover
Create Request
Solution Weight + TTD + (Number of Users * TCO)
Actual Weight
Hover
TTD = Time to Deliver TCO = Total Cost of Ownership
Done Application H Provisioning Steps
SharePoint 1
BioBook 2
Secure Mail 4
LIMS 4
RADARS 3
GDMS 0
TOOL APPADCLIEN
TNET
TOOL APPADCLIEN
TNET
TOOL APPADCLIEN
TNET
TOOL APPADCLIEN
TNET
TOOL APPADCLIEN
TNET
TOOL APPADCLIEN
TNET
Request Form/WorkSheet
Initial Request
24 hrs 5 days SLM SLM
Due Diligence
Configuration
Research
Two Weeks
Configuration
Proposal
Configuration
DeliveryQuality
Assurance
Workflowand Areas of Measurement
Print Flow Charts
Project Life Cycle Phases
Flow Charts
Initiate Manage Dissolve
Print Flow Charts
Initiate Phase Flow Charts
Due Diligence Flow Chart
Print Flow Charts
Manage Phase Flow Charts
1 2 3 4 5
Print Flow Charts
Dissolve Phase Flow Charts
1 2 3