does my bum look big in this v2
DESCRIPTION
Slides from talk at Agile 2014 about communication and the need for constructive communication.TRANSCRIPT
Does my bum look big in this? Learn to inform constructively
Emma Armstrong
@EmmaAtester, [email protected]
Lisa Crispin
@lisacrispin, [email protected]
Stephen Vance
@StephenRVance, [email protected]
Have you turned on your listening ears?
You’re not born with it...
Exercise (Individual): Plus/Delta Game
● Spend a couple minutes thinking about your communication.
● What things have gone well? Put them in the plus column
● What things would you like to change? Put them in the delta column
Exercise (Group): Affinity Mapping
● Note 3 top things you would like to change on a sticky (one per sticky)
● Read each one and add it to your group’s wall chart
● Group similar ones together
Forms of communication
Let’s brainstorm all the ways we communicate.
Obstacles to communicating
Learning style - visual,auditory, kinestheticLanguageEmotionsBias and PerceptionsPhysical barriers Systematic blockers
Shared understanding
● Small differences can cause big misperceptions
● The classic “tire swing” metaphor - each stakeholder has own viewpoint, agenda
Exercise (individual): Following instructions
Starve Quick
Attached
How clear were the instructions?
eht
The dateStarve Quick
Attached
Meetings...
● How do you get the most out of them?● How can testers add value?
Exercise (Group):Valuable Meetings
● Choose a card with a type of meeting.● How can testers add value to that type of
meeting?● Mind map your ideas.
Inform Constructively
● Be tactful● Keep it about the problem ● Describe the situation ● Be specific ● Keep calm ● Listen
Exercise (group): Improving Communication● Look back at your affinity maps.● Dot vote the number one problem area.● Brainstorm ideas for how to make this better.● Summarise the idea on your wall chart.● Discuss how you would get your team to try
one of those experiments.
Exercise (Individual): Traffic Lights
Thinking about what you’d like to change - Make a list of what you’ll:● Stop● Start● Continue
Handout : http://lisacrispin.com/wp-content/uploads/2014/07/Doesmybumworkshophandout.pdf
References Karten, Naomi, "Are You Listening?", http://www.agileconnection.com/article/are-you-listening, Agile Connection, 2009Levison, Mark, "The Beginner's Mind - An Approach to Listening", http://www.infoq.com/news/2008/08/beginners_mind, InfoQ, 2008You can be a problem-solving leader even if you aren’t a manager. Derby, Esther, Don Gray, Johanna Rothman, Gerald M. Weinberg, Readings for Problem-Solving Leadership, LeanPub, 2013, https://leanpub.com/pslreaderThe Clean Coder: A Code of Conduct for Professional Programmers, by Bob MartinPeter Garber - https://www2.cortland.edu/dotAsset/c1a635f6-a099-4ede-8f15-79b86e315088.pdfhttp://www.skillsyouneed.com/http://www.oxforddictionaries.comhttp://www.newsweek.com/why-doodling-may-help-improve-your-memory-82665
Any Questions?