dominic demolder - ppma conference 2010
DESCRIPTION
Tuesday - Workstream 1 - OD Master class - Dominic Demolder - Aligning OD and business requirements to respond to the changing public sector service delivery landscape.TRANSCRIPT
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OD Master ClassAligning OD with the new Public Sector Landscape
Presented by Dominic Demolder
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The challenge for the Public Sector
“One of the key success factors in maintaining and improving public services in a reduced budget environment is having the right people with the right skill sets on board to deliver the organisation’s strategy effectively and efficiently”
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Presentation overview
Defining OD
The trouble with OD
Our take on OD – what does it do?
Approaches to change
The role of OD in change?
Adding value through OD
The effective OD practitioner
Competencies for OD
Questions
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Our take on OD
We define organisational development as
“a collaborative, whole system approach to enabling sustained and improved organisational performance”
(Demolder 2010)
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Characteristics of OD
Organisational Development is planned
It is a whole organisation, holistic activity
It is supported by senior managers
It is used to increase the effectiveness of the organisation
It is implemented through planned interventions in the organisation's processes using behavioural-science knowledge
(Based on Beckhard 1969)
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Problems with OD
However…………………………..
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Problems with OD
Do people understand what OD can do for them?
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Problems with OD
Do people understand what OD can do for them?
They won’t unless we market ourselves and produce tangible outcomes that we tell them about
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Problems with OD
Do people understand what OD can do for them?
They won’t unless we market ourselves and produce tangible outcomes that we tell them about
OD needs a stronger identity – a recognisable brand!
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What does OD do?
Organisational Development –
views organisations as open systems acknowledges that change in one area of
a system always results in changes in other areas
recognises that change in one area cannot be sustained without supporting changes in other areas of the system.
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What does OD do?
So, Organisational Development works
across the whole organisation at strategic, tactical and operational levels
and therefore needs to be managed or sponsored by a someone very senior
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What does OD do?
Change agent
Internal consultancy
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What does OD do?
OD work contributes to the sustained health and effectiveness of the organisation
OD work is based upon robust diagnosis that uses real data from organisational, behavioural and psychological sources
OD work is planned and systemic in its focus, that is taking account of the whole organisation
OD practitioners help to create alignment between different activities, projects and initiatives
OD work involves groups of people in the organisation to maximise engagement, ownership and contribution
(CIPD)
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1892 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2010
Question
Why isn’t it enough for us to keep doing what we’ve always done?
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1892 >>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>> 2010
Answer
“Nothing endures but change”
"You cannot step twice into the same river."(Heraclitus 540 – 480 BCE)
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The future – Appreciative Inquiry
“You cannot solve a problem from the mindset that created it.”
“Imagination is more important than knowledge.”
Albert Einstein
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Change - approaches
Successful change
Sustainable change
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Change - approaches
Successful change
Marked by a favourable outcome
Sustainable change
To maintain or prolong
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Public sector Change track record
“change without a people focus does not have a great chance for success” (Farias & Johnson, 2000, p. 278)
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Consultancy roles for OD?
1. Anticipating and realigning for change
2. Addressing organisational effectiveness
3. Promoting a culture of continuous improvement, renewal, revitalisation and growing capability
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Anticipating and realigning for change
Internalenvironment
‘Markets’External
environment
(Demolder 2010)
Gap?
1
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Anticipating and realigning for change
Internalenvironment
‘Markets’External
environment
(Demolder 2010)
OD gap analysis?
1PurposeBrandS/W
O/TPEST
CustomersExpectationsEntitlementCompetition
1
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Organisational effectiveness
Mission
Strategy
Business Plan
Operational plan
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Organisational effectiveness
Mission/purpose
Strategy
Business Plan
Operational plan
2
OD gap analysis?
2OD inputs
OD inputs
OD inputs
OD inputs
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The learning organisation
Learning is performance-based (tied to business objectives)
Importance is placed on learning processes (learning how to learn)
The ability to define learning needs is as important as the answers
Organisation wide opportunities exist to develop knowledge, skills, and attitudes
Learning is part of work, a part of everybody’s job description
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OD and change – adding value
1. Understand and define the current state
2. Facilitate a clear vision for the desired state
3. Plan collaboratively for change
4. Facilitate the implementation of the change(s)
5. Measure, monitor and review 1
2
34
5
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Change steps – adding value
1. Establishing a clear agenda2. Creating a guiding coalition3. Developing a vision and strategy4. Communicating the change vision5. Empowering employees for broad-based action6. Generating short term wins7. Consolidating gains and producing more change8. Anchoring new approaches in the culture
Based on Kotter (1996)
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What type of practitioner are you?
Operational ODTeam buildingGroup facilitationConflict managementCoaching
Strategic OD ConsutlancyInfluence organisational strategyInfluence business planningOrganisational design - Process designLarge scale change managementCultural change
Soft
Hard
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Competencies for OD Practitioners
A review of the literature suggests that general competencies for OD practitioners include
knowledge of self contracting, consultancy and marketing skills organisation and behavioural theory the ability to implement OD interventions
Typically the list of competencies is quite long and varied.
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OD consultancy Skills
1. Understand and define the current state
2. Facilitate a clear vision for the desired state
3. Plan collaboratively for change
4. Facilitate the implementation of the change(s)
5. Measure, monitor and review 1
2
34
5
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?
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OD Master ClassAligning OD with the new Public Sector Landscape
Presented by Dominic Demolder