dr dennis kimbro - ppma conference 2010
DESCRIPTION
Keynote session: Dr Dennis KimbroTRANSCRIPT
D. Kimbro, Ph.D. Have vs Have Not
The New # 1 Rule: “You’ve got to go above
and beyond your job description. If you just do your job, you don’t get a raise and you don’t get a
bonus; you get a paycheck.”
--WSJ Smart Money
The New # 2 Rule: “If you fail to continually learn, develop, and upgrade
your skills, somewhere, someone else will. And,
when you meet that person, you will lose.”
-- Fortune 500 Exec.
“There’s a brand called ‘You,’ and it
consists of…Your appearance, your voice, your
name, your attitude, and the content of what
you’ve got to say.”--Philip Kotler
D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
1. “Human Capital” is a key differentiator. Organizations are more focused on talent than ever before. Strategic organized problem solver. There’s a premium on performance.
4. A bias for action; assertive / self-starter. Takes initiative; Accept total responsibility for outcomes.
Good is Not Enough: Top Skills Employers Seek MostThe Perfect Candidate
3. Character / Intelligence / Common Sense: The ability to
deal with change. Openness to new ideas and concepts; carry out multiple tasks or projects.
2. Know you skill set as well as your area of excellence.
Find your strength. Keep learning and growing
professionally and personally.
8. Time management: The ability to prioritize your time (1 out of 5 CEOs “most important skill”). Know the difference between “efficient” and “effective.”
6. Professionalism / positive attitude / energy / passion and the ability to cultivate these qualities in others. 7. Today’s marketplace begs for quality, service
and commitment. Understand the GMP: The winning and cultivation of customers.
5. Loyalty: Employers want employees who will express a strong sense of devotion to the organization.
Good is Not Enough: Top Skills Employers Seek Most
The Perfect Candidate
“A brand doesn’t revolve around
marketing strategies or key initiatives. The
core element of a brand centers
around how your employees serve
and treat the customer.”
--Howard Schulz
D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
Stop managing: Who’s in charge?
Start leading by example; proactive vs reactive
Stop dictating: Being a Boss
Start coaching, developing talent
Stop controlling people; Equal Pay
Start empowering people; merit pay
Stop conforming: A job for life
Innovate; differentiate; broaden your skills; pursue new challenges
Stop demanding results Start driving results: Aligning with broad vision & strategy
Stop following rules and regulations
Push the envelope; start guiding with winning shared values and healthy culture
Stop working alone Start collaborating; recognize the value of team building
What to stop doing…
What to start doing…
The 21st Century Leader
Stop complaining Develop a “can-do,” optimistic attitude
Stop focusing on the mundane
Focus on what matters: quality, service and the customer
Stop being complacent Fail forward; permit failure; continuous improvement
Look beyond “just an employee…”
Add value / “think independent profit center”
Abandon the “old boy” networks
Respecting, honoring and leveraging diversity
Stop reacting: Changing by necessity and crisis
Be accountable; assertive; self-starter
Wait for the data Be proactive; embrace uncertainty; take a risk
The 21st Century Leader
What to stop doing…
What to start doing…
“The ultimate measure of a man is not where he stands
in moments of comfort and
convenience, but where he stands at times of challenge and controversy. “
-- Dr. Martin Luther King, Jr. D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
Public Sector People Managers’ Association:
“Putting People at the Heart…”
D. Kimbro, Ph.D. Have vs Have Not
D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
“Great institutions
and organizations don’t write
mission statements…
they live them.”
- Johnnetta ColeD. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
Creativity & Innovation…
Vision…A Clear Sense Of
DirectionGoal Setting is the
Master Skill!
D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
D. Kimbro, Ph.D. Have vs Have Not
D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
“The New # 3 Rule: Today, excellence is no longer excellent. Twenty years ago,
excellence was excellent. But not
today. If you want to be excellent today, then you must be extraordinary!”
D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
1. Must be self-chosen… the desire of your heart.
2. The position, occupation or prospects must excite you… passion is the key word.
3. There must be: ample opportunity for unlimited personal and professional growth...
4. Creative thinking must be required.
5. You can’t watch the clock in a level of compensation… you can’t trade hours for dollars.
6. Your work must be beneficial to humanity: Serving for the sake of serving, sharing for the sake of sharing.
7. You can associate with those you choose: Surround yourself with the image of yourself.
D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
D. Kimbro, Ph.D. Have vs Have Not
“I don’t care how good you are, or
how bad you are. My only concern is how great do you
want to be. Anybody can be ordinary but it
takes courage to excel.”
-- Coach Jim Tressel, Ohio State Buckeyes
Public Sector People Managers’ Association:
“Putting People at the Heart…”
“Don’t shoot for the mountain top; shoot for the stars. If you shoot
for the mountain top and fall, you’ll fall at the
base of the mountain. But if you shoot for the stars and you fall, you’ll
fall on top of the mountain.”-- Dr. Randal Pinkett
D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
● Master the “rarest ability,” ask the right questions
● Recruitment is retention: look for track record…
● Search for consistency: “game” excellence vs an excellent game
● IQ is not enough: Look for “EQ”
● Good cultural fit: candidate is serious about success; focus on the GMP
● No “I” in team; what do peak performers want?
D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
“Those who build great companies understand that
the ultimate throttle for
growth is not markets or
technology, but the ability to
attract and keep enough of the right people.”
--Jim Collins
Public Sector People Managers’ Association:
“Putting People at the Heart…”
D. Kimbro, Ph.D. Have vs Have Not
The New # 4 Rule: “My
job is to find the best talent,
period. Not the best available
candidate!” --HR Mgr., Coca Cola
Public Sector People Managers’ Association:
“Putting People at the Heart…”
CONTRIBUTION
A Focus On Service
Practice niche marketing
Q + Q + MA = C
“There’s only two deliveries a customer
remembers: One that comes early,
and one that comes late.”-- Harvey Mackay
D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
“You give the customer what he wants, when he
wants it, and how he wants it… and you can have all the market share
you want.”-- Jerry Thompson
D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
“Above all else, service to the customer.”-- John Nordstrom
D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
D. Kimbro, Ph.D. Have vs Have Not
“I've learned that people will forget what you said, people will forget what you did, but people
will never forget how you made
them feel.”-- Maya AngelouD. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”
D. Kimbro, Ph.D. Have vs Have Not
“Any problem can be solved
if only enough
people care.”
- Malcolm Gladwell
Public Sector People Managers’ Association:
“Putting People at the Heart…”
D. Kimbro, Ph.D. Have vs Have Not
Public Sector People Managers’ Association:
“Putting People at the Heart…”