Leadership for Shared Services

Paul MartinChief Executive

London Borough of Sutton

March 22, 2010

Sutton Merton

• Liberal Democrat led• 188,000 population• £450 million gross

budget• 65 HR staff• On the grant floor

• Conservative led• 199,000 population• £480 million gross

budget• 55 HR staff• On the grant floor

Timescale

July 07

Original proposal

2007-08

Feasibility Test

2008-09 Political decision-making

and staff consultation

Sept 07

Joint Head HR

(interim)

Sept 08

Joint Head of HR

(permanent)

Oct 09

TUPE Transfer

Achievements to date

• £500,000 savings• Increased skills and capacity• Professional and transactional shared services• Platform for innovation and efficiencies (eg. CRB)

Leadership for a Smarter Sutton

• Leadership behaviours• Personalisation, choice and behaviour change• Meeting customers needs• Risk management• Partnerships and Total Place• An affordable management overhead

HR Leading the Agenda

• By example• Walking the talk• Delivering efficiencies• Demonstrating innovation• ‘Trust relationships underpin business behaviour’

Thank you

Paul Martin

Chief ExecutiveLondon Borough of Sutton

March 22, 2010