dont fool around with customer experience

31
Danger, It’s April Fool’s Did you know…

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Page 1: Dont fool around with Customer Experience

Danger,  It’s  April  Fool’s  

Did you know…

Page 2: Dont fool around with Customer Experience

In Ireland it was traditional to entrust the victim with an “important letter” to be given to a named person.

Page 3: Dont fool around with Customer Experience

That person would ask the victim to take it to someone else, and so on. The letter read: send the fool further

Page 4: Dont fool around with Customer Experience

Ha  ha  

Page 5: Dont fool around with Customer Experience

Who doesn’t like a good April Fool’s joke?

Page 6: Dont fool around with Customer Experience

There’s always somebody

Stick in the

mud

Page 7: Dont fool around with Customer Experience

 The  Office  

For everyone else:

Page 8: Dont fool around with Customer Experience

Rose:a  Stone’s  learn  Klingon  April  Fool’s  prank  

or:

Page 9: Dont fool around with Customer Experience

But

Page 10: Dont fool around with Customer Experience

On a more serious note

Page 11: Dont fool around with Customer Experience

How often do you feel pranked

as a customer?

Page 12: Dont fool around with Customer Experience

with the old bait & switch…

Page 13: Dont fool around with Customer Experience

Please wait while we transfer you.

Page 14: Dont fool around with Customer Experience

some expect you to…

Page 15: Dont fool around with Customer Experience

Yourself.

Page 16: Dont fool around with Customer Experience

Many are Sent away without answers.

Page 17: Dont fool around with Customer Experience

Huge trust fail!

Page 18: Dont fool around with Customer Experience

how can this be happening?

Page 19: Dont fool around with Customer Experience

Please, Stop the snipe hunt

Page 20: Dont fool around with Customer Experience

And yet

Page 21: Dont fool around with Customer Experience

by 2016, 89% of companies plan to compete primarily on customer experience,

so…

Page 22: Dont fool around with Customer Experience

Make it easy for people to find

what they want

Page 23: Dont fool around with Customer Experience

When they want it

Page 24: Dont fool around with Customer Experience

People expect

Page 25: Dont fool around with Customer Experience

We do too

Page 26: Dont fool around with Customer Experience

We connect customers to

real people In real-time

For real results

Page 27: Dont fool around with Customer Experience

Customer experience is no joke.

Even on April 1st

Page 28: Dont fool around with Customer Experience

send your customer experience

further.

Page 30: Dont fool around with Customer Experience

Happy  April  Fool’s  Day  

Page 31: Dont fool around with Customer Experience

Credits

h:p://irishfamilymaps.com/  h:p://www.nbc.com/the-­‐office  h:p://upload.wikimedia.org/wikipedia/en/1/11/Punk'd_logo.jpg  h:p://a.tgcdn.net/images/refresh/carousel/photos/140401-­‐rose:a-­‐stone-­‐klingon.jpg  h:p://www.fox.com/the-­‐simpsons/full-­‐episodes  h:p://kevinhjazz.com/wp-­‐content/uploads/2014/09/b4c_musical_notes_background_4.png  h:p://www.seagullschat.com/wp-­‐content/uploads/2015/01/blog_post_transfer-­‐window1-­‐640x360.jpg  h:p://vigne:e4.wikia.nocookie.net/gameshows/images/f/f6/New_figure_it_out_logo.png/revision/latest?cb=20120316231058  h:p://blog.mass.gov/wp-­‐content/uploads/legacy-­‐images/consumer/6a01053686a547970c017d3e73793e970c-­‐pi.jpg  h:p://th03.deviantart.net/fs71/PRE/i/2014/015/0/3/charlie_brown_s_sad_walk_by_topcat1984-­‐d72ar_.jpg  h:p://www.andpop.com/wp-­‐content/uploads/2013/01/Screen-­‐Shot-­‐2013-­‐01-­‐03-­‐at-­‐11.18.47-­‐AM.png  h:p://www.quotescommessecalcio.com/wordpress/wp-­‐content/uploads/2015/02/89.png  h:p://files1.coloribus.com/files/adsarchive/part_807/8077505/file/halls-­‐light-­‐cough-­‐sweets-­‐unbelievable-­‐small-­‐56470.jpg  h:p://www.boyscoutstore.com/images/detailed/57/m001n00032new.jpg  h:p://womenonthefence.com/wp-­‐content/uploads/2014/10/instant-­‐grabficabon-­‐i-­‐want-­‐it-­‐now.jpg  h:p://popstrip.com/sbck-­‐in-­‐the-­‐mud/h:p://www.telegraph.co.uk/men/the-­‐filter/10734877/April-­‐Fools-­‐Day-­‐what-­‐makes-­‐the-­‐perfect-­‐prank.html