© 2010 Oracle Corporation 1
Session S316966:Session S316966: My Oracle Support – Upgrade PlannerAka, Make Upgrades Uneventful Using Oracle Enterprise Manager and My Oracle Support
Andy OppenheimEnterprise Manager, Product Management
Richard Miller, Ph.D.My Oracle Support, [email protected]
Safe Harbor Statement
The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract It is not a commitment to deliver anycontract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making a purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracleat the sole discretion of Oracle.
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Oracle Enterprise ManagerSession #316966Session #316966
Make Upgrades Uneventful Using Oracle Enterprise Manager and My Oracle SupportEnterprise Manager and My Oracle Support
Major and minor upgrades for Oracle products sometimes require up-f t l i W ld 't it b t t k h t i ll d d tfront planning. Wouldn't it be great to know what is really needed to upgrade to a specific version of the Database, Enterprise Manager, Fusion Middleware and other Oracle products? What base software is needed? What patches need to be reapplied? What new security p pp ypatches are available? What is the right documentation? And will all of this install correctly? All of these answers are in one tool to help you avoid risk right from the get-go. In this session, we will demonstrate how forthcoming features of My Oracle Support and Oracle Enterprisehow forthcoming features of My Oracle Support and Oracle Enterprise Manager can ensure an effective and deployable upgrade plan that mitigates risks associated with the upgrade process.
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Program Agenda
• Enterprise Manager Product Strategyg gy• Integrate Systems Management & Support
– ChallengesPi f th P l– Pieces of the Puzzle
• Upgrade Planner• CertificationCertification• Integration with Enterprise Manager
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Enterprise ManagerProduct Strategy
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© 2010 Oracle Corporation 7Sunset at Hualalai Bay, Hawaii USArehor.com - November 26, 2001
Business-Driven IT Management
Oracle Support
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ChallengeWork is Split Between Two Different WorldsWork is Split Between Two Different Worlds
IT Operation SupportIncomplete ViewIncomplete View
Disparate Tools
Limited Communication
• Performance Management• Configuration Management
• Service Requests• Knowledge Management
• Provisioning, Patching• Service Level Management• …
• Patch Downloads• View Community Posts• …
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Enterprise Manager 11gR1: Single Integrated Support and Systems Managementand Systems Management
Industry’s first combined solution that helps to:• Avoid problems with real-time Oracle proactive alertso d p ob e s ea e O ac e p oac e a e s• Rollout planned changes in a single downtime• Solve problems faster with Configuration Management• Stay current with Oracle best practices with configurationStay current with Oracle best practices with configuration
driven recommendations and community forums
SR ManagementProactive Recommendations
Configuration Drift ManagementPre flight Dependency AnalysisProactive Recommendations
Best Practices & Health ChecksIn-context KnowledgeCommunity Feedback
Pre-flight Dependency AnalysisPatch Automation Configuration Compliance
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My Oracle Support (MOS): OverviewOracle Support Portal used by 300,000 customersOracle Support Portal used by 300,000 customers
• Service Request (SR) processing• Search for tips and techniques• Download software patches and updates• Use general system health checks and diagnostic tools• Check certified platforms and software obsolescence• Get answers through customer support forums• Get answers through customer support forums
Customer BenefitPersonalized Knowledge
Feature
25% of problems avoided
30% faster Service Request creationSimplified Incident (SR) Management
Personalized Knowledge Management
40% faster problem resolutionProactive Problem Management
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My Oracle Support: Proactive Customer SupportUsing Aggregated Configuration Data, aka, “The Collector”
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Us g gg ega ed Co gu a o a a, a a, e Co ec o
Millions of Configurations uploaded to My O l S t
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3Customers acquire
configuration knowledge as product of aggregate
My Oracle SupportPersonalized
K l dOracle Support information
SimplifiedSR Management
Knowledge Management
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ProactiveConfig Management
Support Configuration Database mined to generate
proactive best-practice recommendations
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MOS@EM: Going From Advice to Action
My Oracle SupportProblem/SR ConfigurationKnowledge
OracleManagement ManagementManagement
KnowledgeManagement
Problem/SRManagement
ConfigurationManagement
PerformanceManagement
Enterprise Manager
Provisioning& Patching
ProblemDiagnosis
p gCustomer
DatabasesOperating Systems Middleware Applications
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One Unified System @ WorkBenefits of My Oracle Support and Enterprise Manager
“We have saved 25% of internal support time across
e e s o y O ac e Suppo a d e p se a age
Personalized ppour DBA team”
“It took the ... 36 hours (of trying to d d h fi i ) f
Proactiveunderstand the configuration) out of
the equation completely”
“My Oracle Support Community nowMy Oracle Support Community now goes beyond ‘customer satisfaction’ …
beyond ‘customer delight’. The new paradigm ... is ‘customer ecstasy’”
Collaborative
Integrated “We've been able to reduce the amount of time to apply critical patch updates by up to 80%”
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My Oracle SupportUpgrade Planner
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My Oracle Support – Upgrade PlannerWhat Are We Announcing?What Are We Announcing?
• New Feature in My Oracle Support– Assist customers in planning upgrades for Oracle technology– Assist customers in understanding certifications and support dates
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‘End-to-End’ Upgrade Lifecycle
PreparationPhase UpgradeUpgrade Post-UpgradePost-Upgrade
Sub-Phase Upgrade Plan
Upgrade Testing Rehearsal Production
Upgrade Monitor & Maintain
M O lMy Oracle Support
Upgrade Plan*
Enterprise Manager – Grid Control
Real Application Testing Provisioning Monitoring
My Oracle Support EM Grid Control Integrated solution can be leveraged throughout full lifecycle
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*Will be integrated in upcoming release
My Oracle Support: Upgrade Planner
• Upgrade 10.2.0.4 to 11.2.0.1 • Choose a Release • Reduced Time to research
Challenges Capabilities Value
• Where do I get the software?
• What is a valid upgrade path?
• Is it certified for my OS?
• Certification Checks
• End of Life Checks
• Base Software
and manage of upgrade
• Reduced Risk due to increased accuracy and visibility(automated analysis)
• What is the end-of-life for the release?
• What recommended patches do I apply post-upgrade?
• Recommended Patches
• Replacement/Merge Patches
• Bring Fixes Forward
• Research and Add Patches
• Improved Quality of plan due to latest Oracle advice and best practices
• How do I know if 10.2.0.4 fixes are in my 11.2 upgrade?
• Are there patch conflicts?
• Research and Add Patches
• Review Patch Feedback
• Conflict Analysis
• Documentation for UpgradeDocumentation for Upgrade
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A Study in Time-Saving and Increased QualitySide-by-Side Illustration
“Manual” Process Today MOS Upgrade Planner
• Manual inventory capture of current install – Version of SW– Patches installed
• Review of certification information on MOS
• Select current and target versions
• Review upgrade plan for incremental patches
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2
1
2
– Identify Upgrade Paths• Review patch information
– Manual analysis of every patch – Work out sequence of patches
• Validate/Resolve plan for issues
Download software and patches (MOS)Install software and patches (MOS@EM)
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3
4
– Manually identify conflicts– Request merges via filing service requests
• Finding and downloading software
Evaluate Certification of selected software
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5
Look up the end-of-life information for release
Process of evaluating and finding patches
Download software and patches
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7
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• Rinse and Repeat9
My Oracle SupportFinding Certifications
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My Oracle Support: Certification Searching
• What release of the Database • Product Aliases • Reduced Time to research
Challenges Capabilities Value
is certified for AIX 5.3?
• Can I upgrade to a latest Safari browser when using EBS 12.0.2?
• Simple Search
• Quick Find Exact Cert
• Clear “Certified” States
and manage upgrades
• Reduced Risk due to increased accuracy and visibility(automated analysis)
• What patch level do I need to be at with Solaris when running DB 11.1.0.2?
• Can I use all of SOA suite
• Understand Support Dates
• Certify Health Checks
• 10x Faster than Previous
• Saved and Recent Searches
with more confidence in having a clear answer
Can I use all of SOA suite with EBS on my HP-UX box?
• How long will my certified product be supported?
• Saved and Recent Searches
• Share/Copy/Export/Print
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Live Demonstration
• “Simple” Upgrade • Access to Plansp pg• Merge Patches• Adding Patches
– Target Region– Health ChecksAdding Patches
• Request Patches• Download Options
– Reports– Target
• Download Options– Download Direct– WGET Script Options
• Plan Management– Sharing Plans
U “Wi d ”p p
– Use as “Windows”• Certify Search
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Where We Are and Where We’re Going…
MOS PlansS l t t d t t i
MOS@EM Integration
EM S it M d l1
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Select current and target versions
Review upgrade plan for incremental patches
EM Security Model
Set Deployment Options
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4
Validate/Resolve plan for issues
Download software and patches
Stage Patches
Deploy Patch Sets & Patches
Rinse and Repeat Automation (Templates)
Deploy Upgrade Plans (TBD)
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Upgrade Plan within Enterprise Manager
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Online Demos
Upgrade Planner - http://tinyurl.com/mosupgradehttp://supportweb.siebel.com/crmondemand/videos/Customer_Support/UITraining/MOS2010/upgradeplanner introduction/upgradeplanner intrUITraining/MOS2010/upgradeplanner_introduction/upgradeplanner_introduction.htm
C tif htt //ti l / ti t d tiCertify -http://tinyurl.com/moscertintroductionhttp://supportweb.siebel.com/crmondemand/videos/Customer_Support/UITraining/MOS2010/certify_introduction/certify_introduction.htm
More on Certify - http://tinyurl.com/moscertadvancedhttp://supportweb.siebel.com/crmondemand/videos/Customer_Support/p pp _ ppUITraining/MOS2010/certify_advanced/certify_advanced.htm
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Entry Point 1: Patches & Updates TabNew Upgrade Planning regionNew Upgrade Planning region
• Select OCM target (type ahead is available)• List of valid (based on configuration) upgrade Paths based is displayed with
certification information
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Screen Shot from the Demos
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Entry Point 1: Patches & Updates TabRelease SelectionRelease Selection
• List of valid Upgrade Paths presented• List of valid Upgrade Paths presented• Note:- Integration with Certify / End of Life data
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Step 1: Upgrade Plan Wizard
Links to Upgrade Documentation
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Step 2: Upgrade Plan Wizard
User can manually add patches to this plan from:1 Add Patch Query will be pre populated for product platform and release1. Add Patch. Query will be pre-populated for product, platform and release. 2. From Patch Search Results3. From Patch Detail View
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Step 3: Upgrade Plan Wizard
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Step 3: Upgrade Plan Wizard
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Step 3: Upgrade Plan Wizard
Next Button enabled if the analysis is donethe analysis is done.
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Step 4: Upgrade Plan Wizard
Order only for software & patch
set.
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Step 4: Upgrade Plan Wizard
Files and sizes show up at theshow up at the
point of download
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Step 4: Upgrade Plan Wizard
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Managingg Plans
Filterings
“My Plans”,My Plans , Favorites,
Type,Name
Access Upgrade from Reports
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Access Update from Systems and Targets
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Health Checks Drive Decision Making
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