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Session S316966:Session S316966: My Oracle Support – Upgrade PlannerAka, Make Upgrades Uneventful Using Oracle Enterprise Manager and My Oracle Support

Andy OppenheimEnterprise Manager, Product Management

Richard Miller, Ph.D.My Oracle Support, [email protected]

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Oracle Enterprise ManagerSession #316966Session #316966

Make Upgrades Uneventful Using Oracle Enterprise Manager and My Oracle SupportEnterprise Manager and My Oracle Support

Major and minor upgrades for Oracle products sometimes require up-f t l i W ld 't it b t t k h t i ll d d tfront planning. Wouldn't it be great to know what is really needed to upgrade to a specific version of the Database, Enterprise Manager, Fusion Middleware and other Oracle products? What base software is needed? What patches need to be reapplied? What new security p pp ypatches are available? What is the right documentation? And will all of this install correctly? All of these answers are in one tool to help you avoid risk right from the get-go. In this session, we will demonstrate how forthcoming features of My Oracle Support and Oracle Enterprisehow forthcoming features of My Oracle Support and Oracle Enterprise Manager can ensure an effective and deployable upgrade plan that mitigates risks associated with the upgrade process.

© 2010 Oracle Corporation 4© 2010 Oracle Corporation – Proprietary and Confidential 4

Program Agenda

• Enterprise Manager Product Strategyg gy• Integrate Systems Management & Support

– ChallengesPi f th P l– Pieces of the Puzzle

• Upgrade Planner• CertificationCertification• Integration with Enterprise Manager


Enterprise ManagerProduct Strategy


Business-Driven IT Management

Oracle Support


ChallengeWork is Split Between Two Different WorldsWork is Split Between Two Different Worlds

IT Operation SupportIncomplete ViewIncomplete View

Disparate Tools

Limited Communication

• Performance Management• Configuration Management

• Service Requests• Knowledge Management

• Provisioning, Patching• Service Level Management• …

• Patch Downloads• View Community Posts• …


Enterprise Manager 11gR1: Single Integrated Support and Systems Managementand Systems Management

Industry’s first combined solution that helps to:• Avoid problems with real-time Oracle proactive alertso d p ob e s ea e O ac e p oac e a e s• Rollout planned changes in a single downtime• Solve problems faster with Configuration Management• Stay current with Oracle best practices with configurationStay current with Oracle best practices with configuration

driven recommendations and community forums

SR ManagementProactive Recommendations

Configuration Drift ManagementPre flight Dependency AnalysisProactive Recommendations

Best Practices & Health ChecksIn-context KnowledgeCommunity Feedback

Pre-flight Dependency AnalysisPatch Automation Configuration Compliance


My Oracle Support (MOS): OverviewOracle Support Portal used by 300,000 customersOracle Support Portal used by 300,000 customers

• Service Request (SR) processing• Search for tips and techniques• Download software patches and updates• Use general system health checks and diagnostic tools• Check certified platforms and software obsolescence• Get answers through customer support forums• Get answers through customer support forums

Customer BenefitPersonalized Knowledge

Feature

25% of problems avoided

30% faster Service Request creationSimplified Incident (SR) Management

Personalized Knowledge Management

40% faster problem resolutionProactive Problem Management


My Oracle Support: Proactive Customer SupportUsing Aggregated Configuration Data, aka, “The Collector”

3

Us g gg ega ed Co gu a o a a, a a, e Co ec o

Millions of Configurations uploaded to My O l S t

1

3Customers acquire

configuration knowledge as product of aggregate

My Oracle SupportPersonalized

K l dOracle Support information

SimplifiedSR Management

Knowledge Management

2

ProactiveConfig Management

Support Configuration Database mined to generate

proactive best-practice recommendations


MOS@EM: Going From Advice to Action

My Oracle SupportProblem/SR ConfigurationKnowledge

OracleManagement ManagementManagement

KnowledgeManagement

Problem/SRManagement

ConfigurationManagement

PerformanceManagement

Enterprise Manager

Provisioning& Patching

ProblemDiagnosis

p gCustomer

DatabasesOperating Systems Middleware Applications


One Unified System @ WorkBenefits of My Oracle Support and Enterprise Manager

“We have saved 25% of internal support time across

e e s o y O ac e Suppo a d e p se a age

Personalized ppour DBA team”

“It took the ... 36 hours (of trying to d d h fi i ) f

Proactiveunderstand the configuration) out of

the equation completely”

“My Oracle Support Community nowMy Oracle Support Community now goes beyond ‘customer satisfaction’ …

beyond ‘customer delight’. The new paradigm ... is ‘customer ecstasy’”

Collaborative

Integrated “We've been able to reduce the amount of time to apply critical patch updates by up to 80%”


My Oracle SupportUpgrade Planner


My Oracle Support – Upgrade PlannerWhat Are We Announcing?What Are We Announcing?

• New Feature in My Oracle Support– Assist customers in planning upgrades for Oracle technology– Assist customers in understanding certifications and support dates


‘End-to-End’ Upgrade Lifecycle

PreparationPhase UpgradeUpgrade Post-UpgradePost-Upgrade

Sub-Phase Upgrade Plan

Upgrade Testing Rehearsal Production

Upgrade Monitor & Maintain

M O lMy Oracle Support

Upgrade Plan*

Enterprise Manager – Grid Control

Real Application Testing Provisioning Monitoring

My Oracle Support EM Grid Control Integrated solution can be leveraged throughout full lifecycle


*Will be integrated in upcoming release

My Oracle Support: Upgrade Planner

• Upgrade 10.2.0.4 to 11.2.0.1 • Choose a Release • Reduced Time to research

Challenges Capabilities Value

• Where do I get the software?

• What is a valid upgrade path?

• Is it certified for my OS?

• Certification Checks

• End of Life Checks

• Base Software

and manage of upgrade

• Reduced Risk due to increased accuracy and visibility(automated analysis)

• What is the end-of-life for the release?

• What recommended patches do I apply post-upgrade?

• Recommended Patches

• Replacement/Merge Patches

• Bring Fixes Forward

• Research and Add Patches

• Improved Quality of plan due to latest Oracle advice and best practices

• How do I know if 10.2.0.4 fixes are in my 11.2 upgrade?

• Are there patch conflicts?

• Research and Add Patches

• Review Patch Feedback

• Conflict Analysis

• Documentation for UpgradeDocumentation for Upgrade


A Study in Time-Saving and Increased QualitySide-by-Side Illustration

“Manual” Process Today MOS Upgrade Planner

• Manual inventory capture of current install – Version of SW– Patches installed

• Review of certification information on MOS

• Select current and target versions

• Review upgrade plan for incremental patches

1

2

1

2

– Identify Upgrade Paths• Review patch information

– Manual analysis of every patch – Work out sequence of patches

• Validate/Resolve plan for issues

Download software and patches (MOS)Install software and patches (MOS@EM)

3

3

4

– Manually identify conflicts– Request merges via filing service requests

• Finding and downloading software

Evaluate Certification of selected software

4

5

Look up the end-of-life information for release

Process of evaluating and finding patches

Download software and patches

6

7

8


• Rinse and Repeat9

My Oracle SupportFinding Certifications


My Oracle Support: Certification Searching

• What release of the Database • Product Aliases • Reduced Time to research

Challenges Capabilities Value

is certified for AIX 5.3?

• Can I upgrade to a latest Safari browser when using EBS 12.0.2?

• Simple Search

• Quick Find Exact Cert

• Clear “Certified” States

and manage upgrades

• Reduced Risk due to increased accuracy and visibility(automated analysis)

• What patch level do I need to be at with Solaris when running DB 11.1.0.2?

• Can I use all of SOA suite

• Understand Support Dates

• Certify Health Checks

• 10x Faster than Previous

• Saved and Recent Searches

with more confidence in having a clear answer

Can I use all of SOA suite with EBS on my HP-UX box?

• How long will my certified product be supported?

• Saved and Recent Searches

• Share/Copy/Export/Print


Live Demonstration

• “Simple” Upgrade • Access to Plansp pg• Merge Patches• Adding Patches

– Target Region– Health ChecksAdding Patches

• Request Patches• Download Options

– Reports– Target

• Download Options– Download Direct– WGET Script Options

• Plan Management– Sharing Plans

U “Wi d ”p p

– Use as “Windows”• Certify Search


Where We Are and Where We’re Going…

MOS PlansS l t t d t t i

MOS@EM Integration

EM S it M d l1

2

Select current and target versions

Review upgrade plan for incremental patches

EM Security Model

Set Deployment Options

3

4

Validate/Resolve plan for issues

Download software and patches

Stage Patches

Deploy Patch Sets & Patches

Rinse and Repeat Automation (Templates)

Deploy Upgrade Plans (TBD)


Upgrade Plan within Enterprise Manager

Online Demos

Upgrade Planner - http://tinyurl.com/mosupgradehttp://supportweb.siebel.com/crmondemand/videos/Customer_Support/UITraining/MOS2010/upgradeplanner introduction/upgradeplanner intrUITraining/MOS2010/upgradeplanner_introduction/upgradeplanner_introduction.htm

C tif htt //ti l / ti t d tiCertify -http://tinyurl.com/moscertintroductionhttp://supportweb.siebel.com/crmondemand/videos/Customer_Support/UITraining/MOS2010/certify_introduction/certify_introduction.htm

More on Certify - http://tinyurl.com/moscertadvancedhttp://supportweb.siebel.com/crmondemand/videos/Customer_Support/p pp _ ppUITraining/MOS2010/certify_advanced/certify_advanced.htm


Entry Point 1: Patches & Updates TabNew Upgrade Planning regionNew Upgrade Planning region

• Select OCM target (type ahead is available)• List of valid (based on configuration) upgrade Paths based is displayed with

certification information


Screen Shot from the Demos


Entry Point 1: Patches & Updates TabRelease SelectionRelease Selection

• List of valid Upgrade Paths presented• List of valid Upgrade Paths presented• Note:- Integration with Certify / End of Life data


Step 1: Upgrade Plan Wizard

Links to Upgrade Documentation



User can manually add patches to this plan from:1 Add Patch Query will be pre populated for product platform and release1. Add Patch. Query will be pre-populated for product, platform and release. 2. From Patch Search Results3. From Patch Detail View



Next Button enabled if the analysis is donethe analysis is done.



Order only for software & patch

set.



Files and sizes show up at theshow up at the

point of download


Managingg Plans

Filterings

“My Plans”,My Plans , Favorites,

Type,Name

Access Upgrade from Reports


Access Update from Systems and Targets


Health Checks Drive Decision Making


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